Customer did not leave a comment.RICHARD M.
Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure whoever drops the Uhaul returns it on a full tank, like you expect the next person to do!!! Don't just hound certain people!!! If I get the vehicle on a quarter tank, that's how I'm returning it don't expect a full tank! And I paid $112 for TWO measly hours!!!Adrienne D.
Please tell them to check tires for low air. Also, tell them not to charge customers for insurance/Safetow etc with authorization.CHADWICK J.
Very easy drop off location adjacent to I-75 in Adel, Ga. Was in and out in 10 minutes.Wayne M.
Arrived at the location to pickup trailer rental and was told to go hook the trailer up and stop by the office on my way out so he could take a picture..... There was a smaller trailer in front of my rental that I was having to move so I could get to mine.James L.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.Jasmine D.
Did not have dolly in truckCandace N.
at turn in the clerk couldn't check in the truck with me. I had to wait for an email truck turn in conformation. I rather have had a receipt when turning in the truck. That way if there's any issues I could address them at turn in. Rather than waiting for the email.EDWARD E.
Customer did not leave a comment.Connie B.
Customer did not leave a comment.TINA B.
First I reserved my truck for a different location. They sent me to Adel location. They do not have internet and they have to get on the phone to verify The reservation. Mean while they are also taking customers for the gas station all while trying to assist you. I was supposed to have a dolly. I had to ask if it was in the truck after an hour of waiting on a reservation that was done days in advance. She has to go to the back of the gas station and removed some crates from the dolly before giving it to me. I'm still waiting on my refund because I'm the mist of them sending me to multiple locations they cancelled the reservation that I paid for. So when I got to adel I had to pay again. So as off today I still have not received my refund.Shacquan M.
next time have gas in itROBERT L.
1. Horrible service, no one to assist when I returned the vehicle in the evening. 2. Cockroaches were all in thebback of the Uhaul all day. Wow! 3. The Uhaul needs a back up camera. It would've been impossible to back up without someone to guide me. 4. Employees at Shell station need to have more knowledge about the check in and out process.Jeremy B.
See aboveDEBORAH F.
Customer did not leave a comment.JOSEPH M.
Rented us a partially broken trailer (lights and tire straps faulty) the attendant did not know how to secure our car to. No one told us the sides of the trailer could fold down, so it was impossible to get in our car the entire trip without climbing in the back window. Needed expert Uhaul people...Maren C. H.
Customer did not leave a comment.Wade K.
Customer did not leave a comment.Sonjanique W.
Nothing. The gentleman taking care of me, was exceptional.Randall B.
The inside of the truck has mud dog hair everywhere and needed to be cleaned outBettina H.
Customer did not leave a comment.TANGELIA T.
Get me my money Bach the man stoleROY T.
Customer did not leave a comment.Marshall L.