This was probably the worse uhaul experience I have ever had. The guy had me write down what I need while he talked on the phone and ignored my questions. He set up my truck for the wrong pick up time. When I went to go pick it up there was another worker working that had no idea what I was picking up and threw a key at me with an attitude. Basically made me go look for the truck. The back of the truck was filthy and disgusting 🤢. I dropped the truck off 2 1/2 hrs later from pick same day. Next day I get a phone call being accused of still having the truck when I already returned it the previous day. Got over charged $118 dollars later for 2 1/2 hrs and I only drove 28 miles and put gas back in. Worst place to ever rent a uhaul from. Good luck if you decide to get one from shell gas station in ADEL GA right of freeway 75 exit 38. Horrible horrible place.
Jeremiah Z.
Shell Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Adel, GA 31620
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- 3.5 Average Customer Rating
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Good rental experience.
Darnell O.They Stole My Money. These People Don't Even Speak English & I Couldn't Communicate With Them. There Was 3/4 Tank Of Gas When I Got The Truck & 3/4 When I Returned It & They Claimed It Was Full. I've Got 2 Witnesses Who Helped Me Move & I Moved "In Town" & Didn't Even Go 15 Miles. I Am Reporting That Store & U-Haul To My Local Chamber Of Commerce. This Is Ridiculous.
Valorie J.The location was not prepared for service or to answer questions! Uhaul needs a customer service number that has a response
KEVIE D.Having people there that actually knows about the uhauls and or can help assist attaching a trailer
Katherine K.