Good
Yomar D
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person did not know what to do and had to call someone. He did not give me any paperwork showing the date I returned the truck and then I got a receipt in my email showing they charged me $116 for an additional two days. I was skeptical from the start and did a video of the truck and the time-stamped location showing I returned the truck on Saturday, the 22nd. It was as if they did not check in until Monday the 24th and charged me the two additional days. I am still waiting for my refund. My whole experience from the beginning was not good! I was contacted two days after setting my reservation, it was changed because the 20-foot truck was not available, I was bumped up to a 26-foot truck and not charged the difference. Then, one hour before I was to pick up the 26-truck, I was contacted and told that it was not available at the location, the person who was to return it decided to keep it and that I would have to go to Tampa to get the truck. I was however given additional miles for the inconvenience. Then on the return of the 26'-truck the next day, they charged me for two additional days! I hope this experience is not the norm, but an isolated one.
PIERRICK D