Customer Reviews for Shenandoah Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shenandoah Rental

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Michael L. on

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The people were AWESOME!!!!! I don't look forward to moving, but I look forward to dealing with these friendly and kind people.!

natalie B. on

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SCHELATA A. on

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This is the best uhaul experience I have ever had. Very friendly and polite not to mention helpful above all else.

Howard C. on

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James L. on

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Friendly and helpful

tOM t. on

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I can't think of a thing. The two women who I worked with were great.

stephen s. on

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Tony B. on

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Nothing. Excellent customer service - one of the best rental experiences I have ever had. Very friendly and helpful staff. I would absolutely recommend using this U-Haul facility for any truck rental service needs within 50 miles of Winchester.

OSBORNE A. on

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Nothing that I can note. My experience was very positive and without problems.

Joe D. on

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Larry E. on

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JUAN C. on

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Keep doing exactly what you been doing Thank you so much

Kevin S. on

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Olivia H. on

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Robert G. on

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Excellent customer service provided

Catherine B. on

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Kelly R. on

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Donald Y. on

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paul b. on

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TONIE W. on

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Took 45 minutes to check in

CAROLYN T. on

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Heater didn’t work unless on road. Other than that and weather it was awesome. Thank you Shelby.

James S. on

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Location were I picked up truck was great. Getting tbe truck through your schedulers was bad had to go to 3 places to finally get truck. Drop off was not as told after losing half a day getting a truck after first 2 places couldn’t give truck as ordered.

Rosemarie G. on

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I love this uhaul rental. I rent quite a few uhaul s a year and always go to welltownpike they are so nice. Unlike the other uhaul places they will work with you and find you a truck to rent. They go out of there way. Just GRRAT business i would recommend them to everyone.

larry g. on

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WAYNE F. on

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Great people to work with, end of the month, rainy day and she gave me her undivided attention! Hard to find that kind of help anymore.

DOROTHY R. on

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Extremely helpful and accommodating. Explained details. Very friendly.

william p. on

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I have used this store location before and they are always capable and helpful.

rique v. on

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Very good service, good people I would definitely recommend this particular store.

Tripp L. on

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Roger W. on

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The tank was 5/8 filled, not 3/4. I only noticed this after I left and agreed to refill to 3/4.

CHRISTOPHER B. on

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JEFF H. on

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Keep doing what you're doing.

JAMES C. on

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Austyn B. on

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Richard S. on

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WILLIAM F. on

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Carl L. on

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Very nice people, easy to work with. My only complaint is truck got terrible fuel mileage, I only got about 6/7 miles to the gallon.

PAULA Y. on

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Patrick S. on

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Shawn G. on

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Terry F. on

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Derek A. on

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roger b. on

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nothing. everything was great, nice people & good experence

John F. on

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Awesome experience! Called on Sunday AM of Labor Day weekend and was in my rental van by 12:30!! Shelby was very friendly and extremely helpful in getting me into the best vehicle for my needs! They will be my “go to” for all truck rentals now!

C. Stephen F. on

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barbara h. on

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barbara h. on

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Timothy G. on

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N/A the staff was very helpful and I was on my way in about 15 minutes

Timothy G. on

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Nothing the staff was awesome

rick a. on

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Only negative was when we went to pick up van there were two people who were sitting one in a chair that was fine but the other one was on the floor and did not even move when we came in...customer service was really good

brian f. on

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douglas j. on

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Nice lady.

Charles M. on

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Leslie R. on

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Evan W. on

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Shelby Layman and her staff were awesome. Great customer service. We initially tried calling UHaul and the customer service rep was terrible. So glad we were referred to Sheandoah Rental!

ray r. on

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Edward T. on

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BABARSAEED K. on

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Agent was the best and outstanding

Matthew L. on

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Dave J. on

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Enjoyed the whole transaction.

Wendell N. on

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very helpful

Jessica J. on

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She was lovely and checked us in immediately!

david t. on

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Nothing. Shenandoah Rentals was awesome to deal with and made sure that I got the equipment that I needed.

Sara S. on

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The employees at Shenandoah Rental were great. Uhaul, however, is terrible. I ordered my 10 foot truck online and set the location to the Shenandoah Rentals/Weltown location. I have done this before so I knew the process and I double checked the location I picked prior to placing my order. I did not realize that AFTER I placed my order that Uhaul changed the location of my order. I rented this truck in order to deliver equipment to a wedding. Uhaul changed my location to martinsburg wv, 30 minutes away from the welltown location and 1 hour away from the wedding. Because of this I was late to the wedding and had to drive a 20ft truck, which is way larger than I was comfortable driving. I hope that someone from uhaul will contact me to fix this issue. I have used uhaul for all my previous moves and small transport needs in the past. I am seriously considering not using uhaul again. -Sara Santmier 5403036369

Johnny G. on

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TRACY L. on

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Honestly, nothing. The experience was really top notch with the staff and truck performances.

curt m. on

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very professional, caring staff!

ramona c. on

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Chasity O. on

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Erica F. on

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julie R. on

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Superb service! Helped me out by asking a few questions about our needs, then suggested renting the trailer as a local rental which cut the costs down by half! Super friendly and efficient too.

Ashley G. on

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Excellent customer service

William S. on

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Laura E. on

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No changes needed. Thank you for the painless rental.

Lyndsey L. on

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William D. on

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terri s. on

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I cannot thank Shenandoah rentals enough for all they did for me,they were extremely helpful, friendly and understanding and went above and beyond to working with me. I would highly recommend them .

R Scott C. on

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Polly G. on

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Outstanding customer service!!

JASON C. on

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I scheduled a pick up in Purcellville VA - which on your site, says it is guaranteed. I had to drive an additional 70 miles to pick up the truck - not really happy about that. the agent at Winchester was however very nice and helpful

Pamela r. on

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ROWLAND K. on

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Richard S. on

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The location was convenient so I have no comments about that. However, U-Haul did not give me enough miles for the "unseen" occurrences (like being detoured on a highway if there was an accident). While I came in just under the allotted mileage you allowed me, there was no room for error and it caused me to stress I would be over the mileage and have to pay extra. To be convenient U-haul should allot at least 10 extra miles for convenience to the customer.

MARY D. on

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Outstanding service and the truck was the best. Staff and service was excellent.

luz j. on

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I recommend this place to rent a UHaul. Best customer service!!!!!!

LARRY A. on

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None, The people there was very efficient, friendly and got me everything I needed to make the trip. Excellent service. Thanks

Shanna H. on

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bipin p. on

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Elizabeth L. on

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We was in and out fast very friendly the uhaul truck we got was very clean highly recommend uhaul location.

sandra d. on

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debra b. on

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patricia b. on

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Everything went smoothly. The agent was very helpful and professional.

eduardo g. on

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I was very happy with the attendance my van was there waiting for me

Carol M. on

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randall k. on

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Edgar K. on

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This is a fantastic location. Always helpful and ready to assist with everything. Sometimes I can plan ahead, and sometimes its less of a notice, but these folks always make doing business a pleasure.

Nathan C. on

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Theresa S. on

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NORA S. on

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heather S. on

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The young man at this location was excellent!! Very friendly, polite and knowledgeable! Would definitely rent from this location again!