Customer Reviews for Shenandoah Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shenandoah Rental

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Edgar K. on

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This is a fantastic location. Always helpful and ready to assist with everything. Sometimes I can plan ahead, and sometimes its less of a notice, but these folks always make doing business a pleasure.

Nathan C. on

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Theresa S. on

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NORA S. on

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heather S. on

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The young man at this location was excellent!! Very friendly, polite and knowledgeable! Would definitely rent from this location again!

Charles A. on

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The only reason cannot comment on service or recommendation is because the drop off was after hours.

Richard K. on

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Change the wording of your survey question above from "was" the personnel helpful? to "were" the personnel helpful. Grammar is important

felicia f. on

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Shane S. on

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Robert E. on

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Mark N. on

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stephan n. on

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Staff was friendly and very helpful.

TIMOTHY C. on

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When I showed up at the location to pick up my trailer there was nobody at the office. I called multiple times and no one picked up I was unable to leave a message. I waited about 45 minutes and found A uhaul Customer service Number. That lady that helped me was very helpful I appreciate what she was able to do for me. Unfortunately it was almost an hour by the time I was able to leave that location and still nobody had shown up there. Because I was now an hour behind schedule I lost out on a $150 worth of work I have used your trailers quite often in the past but after the last 2 experiences that I have had I do not think I'll be using you guys anymore.

Dale E. on

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Richard F. on

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Great service, very helpful!

dorthy r. on

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Robert A. on

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JEFF H. on

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DEBORAH M. on

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MATTHEW L. on

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Fix the heat in that location so that poor guy doesn’t freeze that works there

Wayne H. on

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I was happy with the customer service of 360 welltown

John G. on

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Scott S. on

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Get a second guy on duty.

Michael S. on

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The while team there on Welltown Road is exceptional. Moving can be stressful, but the team works to make this part of it easy. Thanks team!!

nicholas h. on

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SUSAN L. on

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They where very willing to help us out and figure out the best way to move our friend.

Jackie D. on

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Shelby and her family do a fantastic job. They are extremely professional, helpful, and friendly. By far the best Uhaul company I've ever used.

Ralph M. on

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Nothing. Keep up good work

greg g. on

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Great friendly service here. Great location

LEIGHANNE W. on

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This is the only UHAUL Dealer we choose to go to in Winchester - they have consistently been professional, friendly and so helpful! We would highly recommend them!

RITA H. on

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The lady that served us was a lifesaver.

TULL R. on

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Pleased with service and information don’t change keep up the good work thank you

HELEN J. on

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Service was quick and efficient. Truck was clean and ready to go.

Andrew F. on

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We have used U-Haul for our moving needs for many years but the staff at this location was by far the nicest we have ever worked with. There are several locations in our area but we will definitely use this specific location for any future needs. Their customer service is above and beyond and greatly appreciated.

Jane C. on

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All was well.

Maria t. on

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Everything was perfect. Excellent customer service!

arriane e. on

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I have used this location for the last couple of moves. They are EXCELLENT!

TIMOTHY B. on

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Ryan N. on

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Wonderful, caring staff! Would definitely recommend.

DON S. on

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ronald g. on

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Great experience. Nice people, new what they were doing. Well worth the money.

Mark G. on

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Went very well!

LEIGHANNE W. on

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Professional, friendly staff and very helpful! Would definitely recommend and will be back when we need the next UHAUL!

JAY C. on

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Very helpful. Pick up was quick and easy. Truck was great.

michael l. on

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Greg S. on

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Nothing everything went welll

Sara D. on

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hasdstford d. on

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Great job!!!

JASON B. on

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She was super helpful. Especially with guiding us on what to do when our drop off was closed. Called ahead and made sure we had a place to go. Very supportive and also gave additional miles to cover our extra needed.

THOMAS A. on

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Check engine light was on and it needed a front end alignment.

donna w. on

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randolph r. on

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Kean P. on

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After hours drop off

Vickie M. on

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Kenneth P. on

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Great friendly staff-wonderful experience!!??

rishi b. on

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robert c. on

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The trailer I rented wasn't cleaned from the person that had it, so I cleaned it out when I got done with it. The overhead door was a little hard to roll up or down. Could have used a little lube on the track & wheels.

casey u. on

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I prefer this location but for some reason your scheduling dept kept rerouting me to a different location when there was plenty of equipment available at my preferred location. Don't understand?

ALLEN A. on

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Shelby was very helpful overcoming UHaul's mess of a self-checkin fiasco. Where do I get to rate UHaul as a corporation? The entire experience of dealing with UHaul (not the local operator) was just stupid. It was like they never heard of a one way rental before (even though those words are written on the side of EVERY truck, van, etc.).

DANIEL F. on

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Ben S. on

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Peter C. on

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Richard C. on

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Supply road-legal tires and a tongue jack that works.

Sandro O. on

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Carl B. on

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They always go above and beyond to make renting truck/trailer as easy as possible!!.....AAA+++ Service..Thanks

Richard L. on

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Jim S. on

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David C. on

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Nothing. Went online in the AM and picked-up the vehicle 2-hours later. Returned it after my use and all was good.

SHERANDO HIGH SC B. on

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JERRIE A. on

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Nothing,everyone are very friendly and takes time to accommodate your needs

Gregory S. on

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Completed fast and easy

KIM G. on

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Jin P. on

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HELEN J. on

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Alfred R. on

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Russell C. on

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Dane B. on

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Benjamin D. on

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lania m. on

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Great Experience, The receptionist was very professional !

DANIELLE N. on

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Raquel L. on

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At this point I am not going to recommend anyone to U Haul, let alone this location. The representatives at this location were just fine, but they had a lot of heavy weight to make up for the previous location's actions...

Vickie M. on

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James J. on

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mike d. on

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TIM H. on

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not a thing

Roberto M. on

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MARK W. on

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a bit high priced for a couple hours use...

Mark G. on

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Friendly, helpful, I'll be back & recommend to others!!!

Annette B. on

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The customer service was outstanding.

Sharyl m. on

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Lynn H. on

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Cody was awesome

Quinn M. on

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I have no complaints. Everything was handled quickly and professionally. Sheley was a pleasure to work with and I hope to work with her again next spring when I will need to rent a truck again.

Vickie M. on

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Todd G. on

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Picking up the truck and finally returning the truck went without any trouble. The experience was well worth it.

joseph b. on

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The site was good, the workers were helpful; however there was an issue with the truck rented. We had to make two trips for the move and the power steering went out at the mid point of the first trip making all additional driving very difficult.

Marvin D. on

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Polly G. on

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The staff at Shenandoah Rental could not have been better. This was my third time renting with them and they make the process so easy!

fred b. on

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Shenandoah Rental is top-notch in all respects. Great people, will use them again if I ever have the need.

Deborah S. on

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Deborah S. on

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on drivers side, truck needs a step. especially for women. I have arthritis in knees, made it hard to get in.