Customer Reviews for Shenandoah Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shenandoah Rental

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Evan W. on

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Shelby Layman and her staff were awesome. Great customer service. We initially tried calling UHaul and the customer service rep was terrible. So glad we were referred to Sheandoah Rental!

ray r. on

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Edward T. on

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BABARSAEED K. on

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Agent was the best and outstanding

Matthew L. on

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Dave J. on

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Enjoyed the whole transaction.

Wendell N. on

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very helpful

Jessica J. on

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She was lovely and checked us in immediately!

david t. on

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Nothing. Shenandoah Rentals was awesome to deal with and made sure that I got the equipment that I needed.

Sara S. on

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The employees at Shenandoah Rental were great. Uhaul, however, is terrible. I ordered my 10 foot truck online and set the location to the Shenandoah Rentals/Weltown location. I have done this before so I knew the process and I double checked the location I picked prior to placing my order. I did not realize that AFTER I placed my order that Uhaul changed the location of my order. I rented this truck in order to deliver equipment to a wedding. Uhaul changed my location to martinsburg wv, 30 minutes away from the welltown location and 1 hour away from the wedding. Because of this I was late to the wedding and had to drive a 20ft truck, which is way larger than I was comfortable driving. I hope that someone from uhaul will contact me to fix this issue. I have used uhaul for all my previous moves and small transport needs in the past. I am seriously considering not using uhaul again. -Sara Santmier 5403036369

Johnny G. on

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TRACY L. on

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Honestly, nothing. The experience was really top notch with the staff and truck performances.

curt m. on

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very professional, caring staff!

ramona c. on

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Chasity O. on

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Erica F. on

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julie R. on

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Superb service! Helped me out by asking a few questions about our needs, then suggested renting the trailer as a local rental which cut the costs down by half! Super friendly and efficient too.

Ashley G. on

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Excellent customer service

William S. on

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Laura E. on

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No changes needed. Thank you for the painless rental.

Lyndsey L. on

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William D. on

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terri s. on

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I cannot thank Shenandoah rentals enough for all they did for me,they were extremely helpful, friendly and understanding and went above and beyond to working with me. I would highly recommend them .

R Scott C. on

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Polly G. on

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Outstanding customer service!!

JASON C. on

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I scheduled a pick up in Purcellville VA - which on your site, says it is guaranteed. I had to drive an additional 70 miles to pick up the truck - not really happy about that. the agent at Winchester was however very nice and helpful

Pamela r. on

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ROWLAND K. on

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Richard S. on

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The location was convenient so I have no comments about that. However, U-Haul did not give me enough miles for the "unseen" occurrences (like being detoured on a highway if there was an accident). While I came in just under the allotted mileage you allowed me, there was no room for error and it caused me to stress I would be over the mileage and have to pay extra. To be convenient U-haul should allot at least 10 extra miles for convenience to the customer.

MARY D. on

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Outstanding service and the truck was the best. Staff and service was excellent.

luz j. on

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I recommend this place to rent a UHaul. Best customer service!!!!!!

LARRY A. on

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None, The people there was very efficient, friendly and got me everything I needed to make the trip. Excellent service. Thanks

Shanna H. on

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bipin p. on

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Elizabeth L. on

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We was in and out fast very friendly the uhaul truck we got was very clean highly recommend uhaul location.

sandra d. on

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debra b. on

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patricia b. on

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Everything went smoothly. The agent was very helpful and professional.

eduardo g. on

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I was very happy with the attendance my van was there waiting for me

Carol M. on

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randall k. on

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Edgar K. on

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This is a fantastic location. Always helpful and ready to assist with everything. Sometimes I can plan ahead, and sometimes its less of a notice, but these folks always make doing business a pleasure.

Nathan C. on

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Theresa S. on

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NORA S. on

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heather S. on

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The young man at this location was excellent!! Very friendly, polite and knowledgeable! Would definitely rent from this location again!

Charles A. on

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The only reason cannot comment on service or recommendation is because the drop off was after hours.

Richard K. on

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Change the wording of your survey question above from "was" the personnel helpful? to "were" the personnel helpful. Grammar is important

felicia f. on

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Shane S. on

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Robert E. on

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Mark N. on

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stephan n. on

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Staff was friendly and very helpful.

TIMOTHY C. on

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When I showed up at the location to pick up my trailer there was nobody at the office. I called multiple times and no one picked up I was unable to leave a message. I waited about 45 minutes and found A uhaul Customer service Number. That lady that helped me was very helpful I appreciate what she was able to do for me. Unfortunately it was almost an hour by the time I was able to leave that location and still nobody had shown up there. Because I was now an hour behind schedule I lost out on a $150 worth of work I have used your trailers quite often in the past but after the last 2 experiences that I have had I do not think I'll be using you guys anymore.

Dale E. on

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Richard F. on

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Great service, very helpful!

dorthy r. on

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Robert A. on

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JEFF H. on

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DEBORAH M. on

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MATTHEW L. on

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Fix the heat in that location so that poor guy doesn’t freeze that works there

Wayne H. on

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I was happy with the customer service of 360 welltown

John G. on

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Scott S. on

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Get a second guy on duty.

Michael S. on

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The while team there on Welltown Road is exceptional. Moving can be stressful, but the team works to make this part of it easy. Thanks team!!

nicholas h. on

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SUSAN L. on

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They where very willing to help us out and figure out the best way to move our friend.

Jackie D. on

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Shelby and her family do a fantastic job. They are extremely professional, helpful, and friendly. By far the best Uhaul company I've ever used.

Ralph M. on

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Nothing. Keep up good work

greg g. on

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Great friendly service here. Great location

LEIGHANNE W. on

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This is the only UHAUL Dealer we choose to go to in Winchester - they have consistently been professional, friendly and so helpful! We would highly recommend them!

RITA H. on

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The lady that served us was a lifesaver.

TULL R. on

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Pleased with service and information don’t change keep up the good work thank you

HELEN J. on

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Service was quick and efficient. Truck was clean and ready to go.

Andrew F. on

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We have used U-Haul for our moving needs for many years but the staff at this location was by far the nicest we have ever worked with. There are several locations in our area but we will definitely use this specific location for any future needs. Their customer service is above and beyond and greatly appreciated.

Jane C. on

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All was well.

Maria t. on

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Everything was perfect. Excellent customer service!

arriane e. on

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I have used this location for the last couple of moves. They are EXCELLENT!

TIMOTHY B. on

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Ryan N. on

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Wonderful, caring staff! Would definitely recommend.

DON S. on

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ronald g. on

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Great experience. Nice people, new what they were doing. Well worth the money.

Mark G. on

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Went very well!

LEIGHANNE W. on

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Professional, friendly staff and very helpful! Would definitely recommend and will be back when we need the next UHAUL!

JAY C. on

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Very helpful. Pick up was quick and easy. Truck was great.

michael l. on

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Greg S. on

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Nothing everything went welll

Sara D. on

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hasdstford d. on

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Great job!!!

JASON B. on

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She was super helpful. Especially with guiding us on what to do when our drop off was closed. Called ahead and made sure we had a place to go. Very supportive and also gave additional miles to cover our extra needed.

THOMAS A. on

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Check engine light was on and it needed a front end alignment.

donna w. on

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randolph r. on

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Kean P. on

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After hours drop off

Vickie M. on

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Kenneth P. on

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Great friendly staff-wonderful experience!!??

rishi b. on

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robert c. on

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The trailer I rented wasn't cleaned from the person that had it, so I cleaned it out when I got done with it. The overhead door was a little hard to roll up or down. Could have used a little lube on the track & wheels.

casey u. on

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I prefer this location but for some reason your scheduling dept kept rerouting me to a different location when there was plenty of equipment available at my preferred location. Don't understand?

ALLEN A. on

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Shelby was very helpful overcoming UHaul's mess of a self-checkin fiasco. Where do I get to rate UHaul as a corporation? The entire experience of dealing with UHaul (not the local operator) was just stupid. It was like they never heard of a one way rental before (even though those words are written on the side of EVERY truck, van, etc.).