Customer Reviews for Shenandoah Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shenandoah Rental

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Carl B. on

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They always go above and beyond to make renting truck/trailer as easy as possible!!.....AAA+++ Service..Thanks

Richard L. on

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Jim S. on

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David C. on

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Nothing. Went online in the AM and picked-up the vehicle 2-hours later. Returned it after my use and all was good.

SHERANDO HIGH SC B. on

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JERRIE A. on

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Nothing,everyone are very friendly and takes time to accommodate your needs

Gregory S. on

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Completed fast and easy

KIM G. on

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Jin P. on

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HELEN J. on

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Alfred R. on

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Russell C. on

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Dane B. on

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Benjamin D. on

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lania m. on

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Great Experience, The receptionist was very professional !

DANIELLE N. on

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Raquel L. on

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At this point I am not going to recommend anyone to U Haul, let alone this location. The representatives at this location were just fine, but they had a lot of heavy weight to make up for the previous location's actions...

Vickie M. on

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James J. on

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mike d. on

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TIM H. on

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not a thing

Roberto M. on

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MARK W. on

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a bit high priced for a couple hours use...

Mark G. on

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Friendly, helpful, I'll be back & recommend to others!!!

Annette B. on

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The customer service was outstanding.

Sharyl m. on

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Lynn H. on

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Cody was awesome

Quinn M. on

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I have no complaints. Everything was handled quickly and professionally. Sheley was a pleasure to work with and I hope to work with her again next spring when I will need to rent a truck again.

Vickie M. on

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Todd G. on

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Picking up the truck and finally returning the truck went without any trouble. The experience was well worth it.

joseph b. on

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The site was good, the workers were helpful; however there was an issue with the truck rented. We had to make two trips for the move and the power steering went out at the mid point of the first trip making all additional driving very difficult.

Marvin D. on

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Polly G. on

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The staff at Shenandoah Rental could not have been better. This was my third time renting with them and they make the process so easy!

fred b. on

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Shenandoah Rental is top-notch in all respects. Great people, will use them again if I ever have the need.

Deborah S. on

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Deborah S. on

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on drivers side, truck needs a step. especially for women. I have arthritis in knees, made it hard to get in.

Mark P. on

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mike s. on

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We received excellent service and advice from Shelby. Thank you.

Timothy H. on

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Mark P. on

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I received a text two days prior to drop off letting me know they will be expecting me. I dropped the truck off on a Sunday and was running a few minutes past their closing time. They stayed until I arrived. They were great.

David S. on

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alexandria S. on

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Jeff M. on

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Virginia A. on

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Customer service associate was a young boy who clearly was lost in the "new" computer system. Also, it was more expensive than the online quote. I'm always very disappointed with the high cost when I rent from UHaul, but options are few.

Robert G. on

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Michael S. on

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Staff and equipment are exemple setters of how a business should run. I will only call upon on Shendoah Uhaul to fulfill all my moving needs.

Joshua K. on

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LLOYD W. on

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Ronald M. on

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It was a Sunday, there was a drop off 2 mi from my destination, i called the 888 number and was told i could not leave there because it was not a 24 hour facility. I was told to proceed to a new drop off which was 10 miles further, and it was closed also. I call again and get a agent in Pennsylvania that says just put the key in drop box and leave truck, which I did.

William W. on

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john p. on

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After making reservationsure 1 week prior to pick-up, we were notified at 3pm, the day before pick-up, that there was a problem with the prior customer and the truck would not be available. Instead of attempting to locate another vehicle I was instructed to call the Manassas office to locate another truck.

Esther S. on

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TIM H. on

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Dana N. on

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leighanne w. on

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Great service,pleasent personnel,highly recommend Shenandoah truck rental.

Joseph B. on

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There is NOTHING to improve!!! They were great to work with and will only use THIS location!!!!

greg b. on

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Ivey B. on

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Convenient location at a reasonable price - well worth the 20 mile drive. The staff was efficient and pleasant. My only suggestion is there was no signage on where to drop off the truck.

Chrystal K. on

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meagan j. on

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Jerry F. on

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I live in Martinsburg and I had a truck lined up in Martinsburg but the next day required me to drive to Winchester thereby causing me 44 extra mileage charged to my Master Card. I think that was a little unreasonable.

Gary G. on

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THOMAS T. on

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SYLVIA B. on

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gene s. on

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One of the best experiences I have ever had! The customer service was second to none and I would not hesitate to rent from them again!

SCOTTIE V. on

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very friendly looking forward to doing more business at this location

Donald H. on

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DIEU N. on

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Stanton D. on

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Victoria S. on

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Great rental experience. This is my second rental from Shenandoah Rental and I plan to continue to go to them for future rentals even though they are further from me than other locations. It is worth it. Very friendly, professional and helpful!

carla s. on

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Great 26' truck and the staff was amazing...easy move! Thanks

Richard F. on

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Daniel M. on

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The owner was very nice. She made sure we had a safe vehicle to tow. Our experience was great

ralph m. on

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Douglas C. on

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Aaron H. on

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ron w. on

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Rebecca F. on

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Victor S. on

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DOUG E. on

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Great place to do business. Staff are extremely helpful and friendly

Jennifer C. on

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Nothing

JEFF C. on

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Know your hitch sizes.

J R SOLENBERGER G. on

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customer service was great.Very professional and friendly

Angela S. on

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Wonderful customer service. Experienced and knowledgeable and helpful..great people to work with. I use them everytime I need something

GEORGE H. on

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Make sure that employees don't crank the locking device down on the trailer hitch so hard that it is nearly impossible to release. Also, employees should occasionally check tire pressures.

DON S. on

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Melissa R. on

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My experience was awesome! Staff was VERY helpful and kind. She was very patient when I needed to call someone to help pay for it. It was just an all around excellent experience!

RANDOLF W. on

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Maynard M. on

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Keep the wonderful woman who runs the place. She is smart and cares about the customer--so rare these days. One of the most positive encounters with a business in years.

latonya j. on

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tammy v. on

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Thank you so much

Laura K. on

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Everything was great!

juanita l. on

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The people who run this franchise are kind and accommodating, and they were open on Saturday and Sunday, which is just what customers like me need. I will definitely use these guys again myself, and recommend them to others!

Leslie D. on

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THOMAS T. on

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Awesome. Well-maintained equipment. Great staff.

Peter H. on

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The people at Shenandoah Rental were very friendly, professional and accommodating. I highly recommend them!

EVELAN D. on

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Pick up and drop off was wonderful. Great customer service. Will be using them again

TIM W. on

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No contract was provided

John S. on

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Good service, good truck, plenty of room to turn around in the lot. I would rent again. Maybe put some nuts & crackers in the vending machine. ;-)

Joseph P. on

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Shenandoah Rental is SUPER ! ! ! They were not the first listing in Winchester for U-Haul, but they should be. They use the "Golden Rule" and treat people well. They are both PROFESSIONAL and PERSONABLE. They get an EXCELLENT +.