Lena was so helpful! Could not have been more pleased
ROY W
Customer Reviews for Shenandoah Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
En este U-Haul es lo mejor The Best uhaul EEUU
RODRIGO AI love the staff. Leena is so so friendly and always takes great care of me whenever I need uhaul vehicles and equipment. Thanks again ladies!
David JVery professional and friendly.
DAVID MGreat customer service: friendly and fast…. Convenient location…. Equipment in perfect operating condition…. I will be back…
HORACE LBest U-Haul location in the area
JEFFREY AThe rep was helpful and kind and checkout and returning was easy. The trailer was old and needed a new seal as seen in my checkout photos and could use some help making the door move more smoothly. One box did get wet, so some of my books are damaged.
REBECCA PVery helpful staff would definetly recommend
THOMAS LLena did an awesome job setting up our rental truck & was there to help when we returned truck. Great service & truck was clean & ran just fine.
STEPHEN PExcelente
RODRIGO ABueno puedo desir que el servicio de uHal es muy Recomendado soy clie te por mucho tiempo y calidad de servicio lo volvere. A usar sin duda
Domingo MGreat to work with
MARY BSuper nice lady and went the xtra mile to help with drop off .
TRAVIS MWay too expensive for something that should have already been done
Christine RLovely customer service
GREGORY KExcellent
THEODORE REquipment was ready to go. Very nice staff!!! Excellent pickup experience.
Theodore DGreat service, friendly personnel
ZACHARY BThis is by far the best U-HAUL location in the area. The staff is exceptional.
JEFFREY AVery nice and explained about fuel for the truck AND the lock box if I needed to return early Original email I was not able to access license. Truck drove great with ease. LENA on Friday when I made the reservation was very friendly and I told her I chose their location because of the comments on line. The lady on Saturday when I picked the truck up (did not remember her name) was nice, prompt in explaining the rental. Both ladies were very knowledgeable. Yes I would recommend this Uhaul rental business
TIMOTHY SThe online dimensions of this trailer were wrong. It stated the inside dimensions was 12’ 3” length and it is less than 12’
Edward SGreat service, very helpful.
NOEL BAgain a stellar team every time.
Chris SExcellent servicio
RODRIGO AWhen I need a U-Haul I always go to this location. They always have what I need and are super friendly and helpful.
WILLIAM RThe best experience
Eric Wthe second time I dropp off here. They are always nice, txt me before I am coming and the location is very accessible.
CARLOS SAwesome Staff! Very helpful and extremely professional!
WARREN DThe staff at Shenedoah U-haul in Stephenson are always top notch. They took really good care of me from start to finish. Thanks for another great truck rental experience. 5 stars.
David JFix your app. It is one of the worst I have ever seen. If not for outstanding staff at the pick up location shenandoah rental who should get bonuses my move would have never happened due to your system crashing and your questionable scheduling system.
MATTHEW DVery professional staff.
MICHAEL LThe beautiful lady we dealt with was fantastic she was the greatest. Just to let her know we made it to our destination with no problems Thank u so much
JAMES SThis was the best experience I ever had renting a u hauler truck They are very polite and professional definitely would go back thank you
CURTIS PThe transaction was simple, straightforward, and the person helping me was great to work with.
BRENT KFriendly and prompt service
Jason PJust keep doing what ya doing.
WILLIAM HThis location is always friendly and helpful!
MICHAEL Tfast service everything great
RICHARD Dall great at drop off location
CARLOS SMaybe have slightly clearer instructions at the front of the building on where to park, who to talk to, whether to check in online or talk to a person at the desk. The woman who helped me was phenomenal though once I found her. She was so sweet and I really appreciate her help and clarifications on the moving process since I had never used U-Haul before.
Anna MPeople were great to work with.
JERRY MTruck dudnt have Ac but the sweet sisters took off 2 days rental for the inconvenience. I recommend this uhaul place highly!
DAVID JVery Friendly and helpful getting the trailer connected.
MICHAEL ERight tail light did not work
JEFFREY CGreat Experience! Easy check in effortlessly hooked up trailer for me and drop off was a breeze! So happy will definitely be using UHaul trailers more often!
JOHN BGreat customer service
ROBERTDANIEL BI can’t remember he name but she was amazing!! Took time to show me the truck, adjust the mirrors and gave great se customer service. Would def rent again from this location!!
BRIAN Jthe lights on the trailer did not work.... the ramp on the trailer did not have struts on the tailgate to assist with lifting the ramp... i have rented this 6' x 12' trailer with ramp a dozen times and this was the worst maintained of them all... the trailer was clean and the location and service in checking in and out was excellent.
HORACE LAlways a easy and good experience renting from this location.
Eric DNothing! This location is the absolute BEST to rent a uhaul from. We have rented one the past two years to set up at the yard crawl and everything goes so smoothly. Staff are friendly. Trucks are clean. I will continue to rent from this location for a long as I can. Thank you all so much for great service!!
DALE LThis uhaul center is great. We had an issue with the price we reserved online not matching the price in their system and the lady immediately resolved it for us.
Lindsey EThe folks here were very kind and helpful. It was a pleasure doing business with them. They made the rental easy and fun.
wILLIAM lGreat people to work with!
kimberly rThe app was easy to use, but it kicked me out before the end of the check-out process.
Suzanne FWas fine, just followed the drop off directions on the app.
Johnathan eexcellent Customer Service, Keep up the good work!
ryne bThe process was extremely professional and efficient. It is obvious that the lady that manages this facility takes pride in her work. I would definitely rent from here again.
TOMIEEDWARD D