Customer Reviews for Shenandoah Rental
(U-Haul Neighborhood Dealer)

1,188 reviews

360 Welltown Rd   Winchester, VA 22603
(@ Rt 11 N)

(540) 722-9530

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(540) 722-9530

360 Welltown Rd
Winchester, VA 22603
(@ Rt 11 N)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

They were very helpful getting everything set up.

John G. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

The lady that helped us was awesome. In and out in no time. Thank you!

Michael N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

It's good to be back to my home base for ordering trailers. Always excellent service!!!

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Francis P T. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE H. 
Rating:
5.0

Super friendly customer service at this location! I wouldn't go anywhere else!!

John K. 
Rating:
3.0

Dropped off after hours

Harold M. 
Rating:
5.0

Did a great job

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very happy

michelle C. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Lena was awesome. So helpful & understanding of her customer's needs. The best U-Haul experience ever!

Howard W. 
Rating:
5.0

This lady was the best, so helpful put the trailer on the truck and took it off by herself, so friendly. Moving sucks, but having people like this make it a little easier

Brandon V. 
Rating:
5.0

Customer did not leave a comment.

Dean J. 
Rating:
5.0

Customer did not leave a comment.

DIANIA J. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

This was an easy process from start to finish. The service was polite and professional. The truck was ready, clean and full of gas. The process was better than I've experienced at other truck rental locations.

Harold S. 
Rating:
5.0

Even with having trouble with getting my new house U-Haul help me out I'm getting the job done

sean P. 
Rating:
3.0

Customer did not leave a comment.

ZENA R. 
Rating:
5.0

Very good customer service. Everything went smooth.

William C. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Everything was fine

samara G. 
Rating:
5.0

Customer did not leave a comment.

Omer M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

I would recommend this location due to customer service over the Stephens City location.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

BRETTWALTER W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

FARHATJABEEN L. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

I dropped the truck off after hours. They had a drop off box with instructions before placing the key in the box and a number to text. I contacted the person by text message letting them know I dropped the truck off but did not put gas in the truck because I picked up the truck with less fuel than I returned it with. The person texted me back immediately and was extremely helpful and said everything is taken care of. Highly recommend using the Stephenson U-Haul location.

DARRYLWAYNE W. 
Rating:
5.0

Nice guy

David S. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Very kind and respectful!

SILVIAEUGENIA G. 
Rating:
3.0

Customer did not leave a comment.

MICHAELROY S. 
Rating:
4.0

Customer did not leave a comment.

BRETTWALTER W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Friendly

SERGEY B. 
Rating:
5.0

The Welltown Road UHaul is the best place to get your UHaul. They are always there to help you.

TIMOTHYGUY G. 
Rating:
5.0

Excellent customer service!! The uhaul online system both App & website are terrible and need total overhaul, it is absolutely the people at the actual sites that make the experience quality & worth returning for.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

AMBERDAWN F. 
Rating:
5.0

Customer did not leave a comment.

TYWANALYNETTE B. 
Rating:
5.0

All was perfect!

RODGERRUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

JOHNT H. 
Rating:
2.0

Took almost an hour to connect the trailer but took 5 min to disconnect at return site. Most of the Virginia license plate was missing and right rear tire had a nail in it. I stopped at another uhaul location and was told they could not do anything to call roadside assistance and wait 2 1/2 hours. Very disappointing experience which added to the 950 mile stress level.

JOHN L. 
Rating:
5.0

Have dropped there before! Delightful people!

John M M. 
Rating:
5.0

Great experience. So pleasant and helpful. Could not have been better. Thank You!

LOUISEDWARD V. 
Rating:
5.0

Customer did not leave a comment.

David Lynn F. 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
5.0

The entire process could not have been simpler. Extremely pleased with the whole experience.

Hoge H. 
Rating:
3.0

Customer did not leave a comment.

AUSTIN H. 
Rating:
3.0

Customer did not leave a comment.

RONALDROGER M. 
Rating:
5.0

Customer did not leave a comment.

STUART DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIALYNN L. 
Rating:
5.0

Truck had lots of superficial damage when picked it up, didn't run very well, loud exhaust leak, roll up door was difficult to close, but ultimately did the job we needed it to do. Interior was clean.

MICHAELDAVID B. 
Rating:
5.0

Customer did not leave a comment.

AMBERDAWN F. 
Rating:
5.0

Customer did not leave a comment.

NATHANPATRICK T. 
Rating:
5.0

The folks running this UHaul location (Shelby and Cody) are excellent and always very helpful and customer focused. However, UHaul should be ashamed of the trucks they are placing at their location. The truck I rented was in horrible repair. The tires are worn, the steering is very loose, there is an exhaust leak, and the brakes are marginal at best. There was a leak up in the ‘mom's attic' portion of the truck. UHaul needs to place better equipment at this location, that is safe and in good repair.

ELDONSCOTT L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIEANNE D. 
Rating:
5.0

Customer did not leave a comment.

DAVID MARTIN T. 
Rating:
5.0

Customer did not leave a comment.

Dirck H. 
Rating:
5.0

Service was excellent!

GARRY EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH BRADFORD R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELWILLIAM F. 
Rating:
4.0

Customer did not leave a comment.

THOMASWARREN C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

The staff were extremely helpful. What a pleasant experience!

SCOTTFRANKLIN M. 
Rating:
5.0

Customer did not leave a comment.

James Vincent H. 
Rating:
5.0

No issues reserving, picking up, or returning the moving truck. Staff was kind and helpful. Would use this specific location again if needed.

KELLIANN P. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Everyone was very efficient

DAVIDW S. 
Rating:
5.0

Friendly and very helpful

MICHAEL M. 
Rating:
5.0

Nothing. Shelby was terrific.

STEVEN G. 
Rating:
4.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

I rented both a cargo van and a 15ft truck. Both were meticulous. The staff was extremely helpful and friendly. I hope I dont move again but they've got my business.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Diane F. 
Rating:
5.0

The owners are responsive and courteous.

CHRISTOPHERDAVID P. 
Rating:
5.0

Customer did not leave a comment.

ROWLANDFALCONER K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

CHARLESSTEPHEN F. 
Rating:
5.0

A little simpler return online.too much picture taking and time consuming.

Charles A. 
Rating:
3.0

You sent me an hour and a half away ONE WAY to pick up the truck... so that ruined the entire day for movers, etc.

ALYSSANICOLE D. 
Rating:
5.0

The woman that runs the place is very accommodating and always pleasant to interact with. She is precise with her business which I appreciate and is always upfront with the customer. Again very admirable quality. Highly recommend this location. Thank you

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

HARRYLEE B. 
Rating:
1.0

Rude staff, equipment was filthy had to return day 1 out of 9 due to smell of interior of truck. Horriable Experience

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

LESTERALLEN R. 
Rating:
5.0

All facets of the experience were excellent. She was friendly, knowledgeable and her willingness to want to accommodate the customer was admirable. I don't have any thoughts about improvements for this location. Thanks for the "positive" experience!

GERALDEUGENE A. 
Rating:
5.0

Not sure----The lady at this location was EXCELLENT!!!!!

JAMESCEBERT D. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
No reviews have been submitted for this location.

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