Customer Reviews for Shenandoah Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shenandoah Rental

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STEVEN ROSS G.
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I've always had a pleasant experience when using uhaul. Never really had any issues or problems. Thank you!

SCOTT L.
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Customer did not leave a comment.

SUSAN MAY D.
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The chain hookups to my vehicle did not work well & were replaced by my brother w something else from Lowe's. The electrical hookup to my vehicle had worn wires.

Dustin S.
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The on-site customer service was solid, as I have come to expect. The sun visor was busted, but that's no big deal. The real issue was navigating the UHaul website. I spent over 40 minutes on hold, calling customer service multiple times, getting conflicting instructions and guidance, etc. before finally being able to get the truck.

Harry H.
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Friendly service, this location highly recommended

Robert W.
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Friendly and helpful representative.

Jerel S.
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Great customer service.

DOUGLAS L.
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Customer did not leave a comment.

JASONMICHAEL H.
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We worked with Shelby and she was amazing! Very helpful and quick to communicate.

PAMELAGRACE S.
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The owner was very nice and helpful. I will definitely use this place again! They have made me a loyal customer.

RICHARD S.
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Customer did not leave a comment.

MICHAEL P.
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Staff was friendly and professional. Location is very easy to get to. A++

Jessica G.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

Kimberly J.
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Customer did not leave a comment.

Brian S.
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Customer did not leave a comment.

JEFF T.
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My new go to for truck rentals. Quick & easy, always a pleasant experience.

Lee S.
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Windshield wipers could have been replaced

JOE H.
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Great overall experience. Will be back.

SAMUEL ANTHONY H.
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Customer did not leave a comment.

CHELSEALEIGH CAL G.
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The check engine light was on when we started the truck, but we had no issues on the drive.

Daniel H.
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Customer did not leave a comment.

YASSIN I.
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The lady on phone was good, but I could not find here when I arrived!

Jennifer P.
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Excellent customer service and it was quick and easy. We were on our way in no time! Easy and fast return as well. I received my receipt the next morning after drop off.

Logan S.
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Customer did not leave a comment.

laurie H.
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Excellent customer service!!

JUSTIN B.
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I was rented a truck with leaking brakes that could have killed me

KEVIN B.
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Great customer service, I highly suggest everyone to use this location!

SUE H.
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The gentleman that works here gave me the incorrect nfo on rates and he seemed irritated when I went into the business to ask questions and I interrupted his online gaming on the TV in the location. Very unprofessional

Robert J.
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Customer did not leave a comment.

RICHARD P.
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All locations should be like this one

Sanford W.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

CHRIS B.
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I give Shenandoah Rental a 10 out of 10 for providing an easy and cost effective service! Customer Service is 10 out 10 as well!!

John B.
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Customer did not leave a comment.

CHRISTINESUE M.
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Customer did not leave a comment.

Lester M.
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After hours drop off is very convenient and appreciated.

JOHNMICHAEL JR B.
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Customer did not leave a comment.

PHILLIPANTHONY C.
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The seat belt light stayed on even though both seat belts were fastened. The 10 ft truck was perfect otherwise.

CAROL DIANE W.
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Excellent service and I will recommend this business to anyone

Tara R.
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Nothing! Excellent service and equipment for our last minute need!

Kerrie J.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

JEFF T.
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Customer did not leave a comment.

STEVENPHILIP C.
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Customer did not leave a comment.

Jeffrey D.
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Customer did not leave a comment.

JUSTINTHOMAS H.
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I have rented from this location several times. It's always been great service and good equipment.

SHELBYJEAN L.
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Customer did not leave a comment.

Terry F.
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I could never ask for anyone more accommodating than the service provided at this location

Richard S.
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Customer did not leave a comment.

BETHDORSEY H.
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Customer did not leave a comment.

TAMMYFOLTZ E.
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I was very pleased with the owner. She worked with me so that I was able to get exactly what I needed in order to make the move smooth and less stressful. I will definitely use this facility again and will be happy to recommend them when asked by family and friends who I recommend. THANK YOU!

WAYNEEUGENE M.
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The staff was superb! I only wish I knew their names, I'd call them out accordingly. So pleasant on the phone, helpful ... called me back --that's HUGE these days. Wonderful owner on Sat. morning was there even a little early--and she was FANTASTIC. Nothing but good things to say. Thank you, Uhaul and thank you SHENANDOAH RENTAL!!! Very kindly/respectfully, Gene Mattingly

CAMERONSPENCER G.
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Customer did not leave a comment.

STEPHANIE C.
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Not much

TRAVISLANE G.
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Customer did not leave a comment.

Stephen C.
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Customer did not leave a comment.

Adam A.
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Customer did not leave a comment.

Glenn K.
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Andrew D.
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When we dropped off the rental the person on duty was very helpful.

RICHARD DALE K.
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Customer did not leave a comment.

Tiffany P.
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The traffic dept at uhaul called and cancelled my original rental 3 hours before we were supposed to pick it up. They then offered me another piece of equipment and they were going to wave the mileage and give me 50 dollar guarantee refund. When I spoke to the actual place we got the equipment from the traffic department proceeded to say no we didn't say no mileage just dropped the mileage to .99 a mile. That was not what we agreed to also I was originally getting a trailer and not a truck so I had not planned on gas or mileage at all but we were 3 hours from moving so I had really no choice but to get the equipment they had. The actual rental place were awesome to work with and they really tried to accommodate us as much as they could. We ended up paying much more than we had planned on. The traffic department needs to try and stick with the actual promises they make to customers. I worked with Josephina and she told the local office I had misunderstood what she told me but I questioned her several times about no mileage being charged and told her that was the only reason I would keep the reservation. I'm assuming the calls are Recorded and I think it would be clear that she promised that. Sorry this is so long I have had so many great experiences with uhaul so I was completely surprised by this one. Again the local office was very helpful and so nice to work with my issue is with the traffic department. Also I made my reservation about two weeks ahead of time.

Charles F.
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Nothing it was a great experience

William D.
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Your 24/7 service needs a major overhaul...hence the need to visit a location during business hours

Kevin W.
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Excellent customer service nice people to do business with very professional .

ROBERTO M.
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The person who helped us is a exalent person and and a fast satifaction, a great person to count on ????i recommend her

FRANKLINEDWARD W.
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Every thing when very well from reservation to return. The price was reasonable and less than estimated. Happy customer ! Thanks!

WILLIAMTHOMAS D.
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Customer did not leave a comment.

debbie R.
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Customer did not leave a comment.

BRIAN CHARLES H.
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Customer did not leave a comment.

Jim G.
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Nothing. I'd use this place again.

Brian M.
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Very friendly and professional. I reserved a week in advance and everything was ready and the associate was very helpful. I was in and out in less then 15 minutes. A very pleasant experience. I would definitely recommend using this company

William B.
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Customer did not leave a comment.

MELINA R.
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I could not get anyone else around Winchester to answer the phone. I can always get this woman on Welltown Road to answer, She is kind, and very caring. We always end up going to her. She also was wonderful to my husband years ago when he taught band in the public schools. She always provided a vehicle for our Hershey band trip.

Jamie S.
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Very helpful staff. Very friendly Quick and easy process

Kelly H.
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Excellent customer service and communication. Best experience working with this location.

Jonetta C.
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Don't bring your U-Haul back after hours. They will charge you for two days even if it was only a couple mins after the same exact time you got it 24 hours earlier. It clearly states on the contract that the after hours fee is $20.00 but they will argue on the phone with you to try and justify why two days will be charged. When you check it in after hours it has the time when you checked it in so I don't see where the problem is between after hours check in and a two day rental— they just want to make things difficult and take some extra money if they can.

clarence B.
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They were all great. Very friendly and easy to deal with. A+++

roy A.
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None

Charles P.
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Best rental company I have ever used. Everyone is very knowledgeable & friendly.

Allen K.
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These folks that own and operate this location are great people to work with and make a point to be sure you are taken good care of.

Donald H.
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Shelby was great. We will be back again when needed.

Monet S.
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I reserved the 26' truck and I was told I would have to get that same size truck from this location. I received a 20' truck and had the added expense of having to rent a trailer as a result so not only did I have to drive an hour out of the way I lost time with the movers I hired through uhaul because I had to go get a trailer. I am not happy with my experience.

David C.
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Customer did not leave a comment.

LOVELL P.
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Very good service very nice people

Tiffini W.
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Always nice and helpful every time

Richard P.
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Easy in easy out as it Should be

Hawkins H.
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Nothing needed. All went well and smooth. Will certainly use this location the next time I need a truck.

Joseph G.
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Customer did not leave a comment.

JAMES B.
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The staff was friendly and helpful.

Jean M.
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Customer did not leave a comment.

John R.
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Nice people

Deborah N.
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Always accommodating and make it as easy to work with as possible.

Michael S.
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Welltown road is the only place I will rent from. Total customer focus and always friendly.

Paul V.
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Keep up the good work!!

Michael M.
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Customer did not leave a comment.

Deborah I.
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Shelby and Lena, Cody and the other son were GREAT and so very helpful!! They explained and reassured me for my long haul with a 26ft truck and auto-transport. They were very accommodating and allowed me to park the truck and transport loaded on their lot and I could leave at 6 a.m. on time. They were so informative. SUPER COMPANY!!! Would give more than 5 stars if there were more.

John M.
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Great customer service. Thank you so much for all your help during this time.

Angela C.
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Shelby and the crew are always awesome.

Brian R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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