Nothing. Everything was excellent
EVIEJOE OMPS
Customer Reviews for Shenandoah Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These Ladies know what they are doing!!
Wendy HamillReservation was easy, pickup was quick with a great explanation about the vehicle and return options, and the rental was clean and easy to drive. Great experience!
Stuart PregnallNothing they are the best super experience
Jerry MeltezerGreat location and friendly service!
richard robichaudSo friendly and helpful. Offers equipment suggestions based on my needs that I wouldn't think of. Excellent communication always very helpful. Only place I use and my family.
Sabrina MarpleI can’t think of anything else that you could do to improve the process. Lena was great and extremely helpful in meeting our rental and with our supplies need.
Marsha SheehanGreat experience!
Gerry SwiftDon't know if this pertains to drop off location, but who I talked to at Uhaul told me I don't qualify for refund after we paid for extra days when we picked up. We ended up only needing truck overnight and returned after only one night.
Jennifer PollockThis was the best Uhaul business I have ever been too in 25 years of renting trucks or trailers.
Harry Singletonnothing to improve
BEVERLY COOKExcellent customer service!
JARED MOUNTSExcellent and very efficient service.
LEN ARKENAUI think you guys were amazing & we could not have had a better experience! Thank you so much! The lady in the office was so sweet & made you feel like family!
karen reidSo nice! No wait. The woman at the counter was extremely friendly.
Sara BargerWonderful people! Thank you so much for all your help and kindness! Thank you!
BOBBIE PEREZShelby was extremely helpful in making sure I had the proper equipment and tracking down a trailer that would suit my needs. I will be going back to Shenandoah Rental the next time I rent a truck.
Benjamin BeasleyThe ladies here are wonderful, very helpful. Have used this location before, They are top notch! Easy location to get to, close to I81 exit, north of Winchester, VA.
Martine BeckWonderful people!!! Wonderful service!!!
LAURA GROWDENNothing!
STEVEN GOLDSTEINThe person working there was very helpful.
Carl AmundsonEverything was excellent. The woman who is always there is very professional, courteous and extremely helpful. She is a big part of the reason why I use Shenandoah Rental on Welltown rd. in Winchester, VA.
Ronald SheftelmanExcellent service! The woman that helped me was awesome!
Linda LunzerGreat service and helpful.
Trent LutzThe best dealer in the area! Professional and friendly. Lena was great and made everything go smoothly.
RICHARD G COUCHMANGreat service, highly recommend this location!
paul simmonsVery nice ppl. I only rent from this location!
SCOTTMICHAEL JUERGENSEverything worked as it should had , nice people !
William VIAThe Lady That Waited On Me Was Excellent And Extremely Polite And Extremely Helpful She Couldn’t. Be Any Nicer !!!!!!!! And I Would Definitely Recommend This Site To Everyone Sincerely Yours Keith L Shaffer
Keith Leon Jr ShafferI couldn't have asked for a better experience. Everything was perfect and easy.
BILL KINLEYThe lady met me in the parking lot and checked the trailer in all in about 5 minutes. She was wonderful to deal with and a great representative of the kindness of my town.
Matt Halljoy to work with - have used this location before
Nelson MohlerWomen working at this location were incredibly friendly and helpful
Trevor HendryVery friendly and helpful staff, I'm going to try to use this location everytime
Douglas PitcockCourteous, knowledgeable and helpful staff. My rental experience was very good.
RICHARD CALLISI don’t believe anything needs improvement, the woman at the desk is professional and thorough. She has great customer service.
KRISTINE MAGANAWonderful customer service.
Merrill NaylorVery efficient and personable service. I rented a van and it was clean inside and out. Already recommended Shenandoah Rental to a friend. 😊
Carola RiffleVery professional!!
Ray Williams JrFast, friendly drop off.
richard terwilligerDon't have to improve anything..you r there best.
LIZ ELSEAAlways up and beyond friendly and profession service! Highly recommend to anyone needing U haul equipment.
Michael Parrill SrAgain the same great service. Both places are highly recommended by me.
tim coffmanI have used this dealer for years and have always had great success with their equipment. I highly recommend them, and I like supporting a family operation.
SMOOT CARTERVery professional and helpful.
Doria OsbornFill up gasoline tank before renting out.
JIM CHARESTWonderful customer service which made the process so easy and uneventful. 😊 This was our 3rd rental from Shenandoah Rental within the same month and every time we had a wonderful experience.
katherine millerRyan went above and beyond, working between two other locations to help us. I’m hoping I can review the other locations as well, because they were all AMAZING!
Eric or Anita BoweContinue as you always have
DAVID JENKINSI always have a great experience with this U-Haul location when I need a U-Haul. I always come here.
Tammy DiehlStay friendly and polite as u r.. I will come back here every time I need to rent something.
LIZ ELSEAI’ve been to a few locations but the lady from this location (Shenandoah) was great. Had me checked in and checked out fast. Definitely will come back if needed
patricia canjuraThe customer service was wonderful but your corporate procedures and trailer were pure crap. The trailer leaked. The metal latches were so rusted it was hard to operate. I can’t believe you gave me this piece of crap for a 1,000 mile trip.
John StringerAlways easy to work with and makes the process so pleasant.
Jordan Springs MarketEasy enough of a location to manage.
ADAM GRIFFITHSExcellent customer service.
Beth ElginThe folks that manage the Wellstown location are simply the BEST! Very accommodating, professional, friendly, courteous, punctual, and attentive to detail. I would prefer to rent from their facility instead of someplace less expensive or closer.
Brian Steffens