Extremely helpful and friendly!
JAMES F
Customer Reviews for Shenandoah Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Drop off location was the best customer service I have ever experienced at any business ever!!!!
FREDERICK BExcellent customer service and very nice people to deal with.
THOMAS LSouthern hospitality RULES!
PETER BVery kind and friendly staff. Went above and beyond to help us out and give us the best deal with our rental.
JOHN GExcellent friendly customer service.
ROBERT TGREAT PEOPLE & GREAT SERVICE! THANK YOU!!! Alan.
ALAN FVery helpful and everything was smooth and simple
KATHRYN SEverything went great. The lady that helped me with my auto transporter was kind and helpful. She was professional.
STEPHANIE GGreat customer service, friendly knowledgeable staff. A+
Shane BDamaged but workable. It did the job!
GARY KBest around in service, ease of rental and use. Professional and organized.
Jordan SThe staff was very helpful and friendly. I will rent from this location again. Two thumbs up!
SHANE BExcellent location, friendly service. This is my new go to spot. I've rented many uhaul for work purposes over the past few years. I happened upon this location due to another location not having the truck I needed and had reserved. I have now been here two more times after that incident. I will keep coming back.
JASON OStaff was well accommodating and easy to work with
Channing WI want a refund, tire completely blew off within 30 mins of driving… didn’t get home until late please contact me at 304-268-5300
CLAYTON SVery helpful and patient staff!
PAUL WThe BEST in the business. Always so professional and helpful. They go above and beyond any time we rent from them. Don’t go anywhere else in the area!
OLIVIA LThe AT had damage different places didn't know fender was also damaged and wouldn't fold Down to load car i had to move 2 cars to storage before heading to Columbia SC i didn't Get full use of trailer plus trailer had old grease and oil on it brakes grab on occasion I have been renting u Haul equipment 40 plus years this wa the worst 140 back to me Would be great thanks
William FStaff was very helpful and knowledgeable. Best experience I have had with U-HUAL. Thank you.
JENNIFER HThe two sisters who run this place are just amazing! They are friendly and very helpful!
GISELLE VI went to another U haul location to get my vehicle wired for pulling a trailer. They couldn’t do it due the plug didn’t work on the rear of my vehicle. Do I hard wired it myself, went to the original dealer picked up the trailer used it and was done in two hours. The original dealer was very helpful.
BRUCE CLena is the best U Haul rep ever! She went way above and beyond to help me with the pickup truck and car trailer! GREAT customer service!
GREGORY NNothing everything was fine
TRAVIS MThis is the best location in Winchester/ Stephens City
DONALD LGreat customer service. The truck was clean and well maintained. Thank You!
LAWRENCE WExcellent service, picking up and dropping off
TONY SAlways exemplary customer service from this U-Haul location.
OLIVIA LGreat experience! Knowledgeable staff and clean, well kept truck.
ROBERT RThe lady at Shenandoah Rental was very nice and very accommodating.
CHRISTA HService was excellent, thank you very much!!!
Larry GLena was exceptional. Went above and beyond! Professional and friendly. Awesome. One of my best rental experiences! Thank you!
MARTHA LShelby and Lena are very professional, respectful, and empathetic!
Joseph PTrailer looked terrible side graphics were cracked and peeling. All your trailers should have more than 4 floor tied owns. Inner side rails don't lend themselves for easy tiedown either.
WILLIAM DVery friendly and knowledgeable proprietors at this shop. I'm very happy with their services and equipment.
CARL SSuper helpful and very friendly. This location is further away from my home but is worth the extra time to deal with great people.
MARTIN LThe best experience I’ve ever had at this U-Haul location. The woman running it is wonderful!
CORRIE GI use this location frequently and the staff always goes out of it’s way to accommodate me.
WILLIAM CPlease Keep Up the GREAT WORK OF YOUR TOTAL OPERATION!! Thank You!
GEOFFREY CStaff was welcoming with a quick check-out process. Office was clean and fun with an assortment of a small toy car collection. I look forward to using this U-Haul office again.
David GShelby and Lena went above and beyond to make sure we had everything we needed. I witnessed the same with the customers waiting before us. Thanks!!
JASON BDo what you do!
Jeffrey WAll good
CARL BThe best rental in the area bar none
MICHAEL BThe woman working there was awesome. Very friendly, very helpful, and we were in and out in no time
Michael PShelby was very helpful and made the rental experience very easy. I will definitely return to this location for any future rental needs.
tim mWe drive past one on Tasker Road to use this one. Always professional and reliable.
MICHAEL BExcellent experience. Staff was very helpful and accommodating.
ROBERT AThe lady that works at U-Haul is so friendly and nice
CODY E