They were very helpful getting everything set up.
John G.
Customer Reviews for Shenandoah Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that helped us was awesome. In and out in no time. Thank you!
Michael N.It's good to be back to my home base for ordering trailers. Always excellent service!!!
Patrick M.Super friendly customer service at this location! I wouldn't go anywhere else!!
John K.Dropped off after hours
Harold M.Did a great job
WILLIAM R.Very happy
michelle C.Lena was awesome. So helpful & understanding of her customer's needs. The best U-Haul experience ever!
Howard W.This lady was the best, so helpful put the trailer on the truck and took it off by herself, so friendly. Moving sucks, but having people like this make it a little easier
Brandon V.This was an easy process from start to finish. The service was polite and professional. The truck was ready, clean and full of gas. The process was better than I've experienced at other truck rental locations.
Harold S.Even with having trouble with getting my new house U-Haul help me out I'm getting the job done
sean P.Very good customer service. Everything went smooth.
William C.Everything was fine
samara G.I would recommend this location due to customer service over the Stephens City location.
Brian M.I dropped the truck off after hours. They had a drop off box with instructions before placing the key in the box and a number to text. I contacted the person by text message letting them know I dropped the truck off but did not put gas in the truck because I picked up the truck with less fuel than I returned it with. The person texted me back immediately and was extremely helpful and said everything is taken care of. Highly recommend using the Stephenson U-Haul location.
DARRYLWAYNE W.Nice guy
David S.Very kind and respectful!
SILVIAEUGENIA G.Friendly
SERGEY B.The Welltown Road UHaul is the best place to get your UHaul. They are always there to help you.
TIMOTHYGUY G.Excellent customer service!! The uhaul online system both App & website are terrible and need total overhaul, it is absolutely the people at the actual sites that make the experience quality & worth returning for.
DEBORAH M.All was perfect!
RODGERRUSSELL R.Took almost an hour to connect the trailer but took 5 min to disconnect at return site. Most of the Virginia license plate was missing and right rear tire had a nail in it. I stopped at another uhaul location and was told they could not do anything to call roadside assistance and wait 2 1/2 hours. Very disappointing experience which added to the 950 mile stress level.
JOHN L.Have dropped there before! Delightful people!
John M M.Great experience. So pleasant and helpful. Could not have been better. Thank You!
LOUISEDWARD V.The entire process could not have been simpler. Extremely pleased with the whole experience.
Hoge H.Truck had lots of superficial damage when picked it up, didn't run very well, loud exhaust leak, roll up door was difficult to close, but ultimately did the job we needed it to do. Interior was clean.
MICHAELDAVID B.The folks running this UHaul location (Shelby and Cody) are excellent and always very helpful and customer focused. However, UHaul should be ashamed of the trucks they are placing at their location. The truck I rented was in horrible repair. The tires are worn, the steering is very loose, there is an exhaust leak, and the brakes are marginal at best. There was a leak up in the ‘mom's attic' portion of the truck. UHaul needs to place better equipment at this location, that is safe and in good repair.
ELDONSCOTT L.Service was excellent!
GARRY EUGENE M.The staff were extremely helpful. What a pleasant experience!
SCOTTFRANKLIN M.No issues reserving, picking up, or returning the moving truck. Staff was kind and helpful. Would use this specific location again if needed.
KELLIANN P.Everyone was very efficient
DAVIDW S.Friendly and very helpful
MICHAEL M.Nothing. Shelby was terrific.
STEVEN G.I rented both a cargo van and a 15ft truck. Both were meticulous. The staff was extremely helpful and friendly. I hope I dont move again but they've got my business.
Deborah C.The owners are responsive and courteous.
CHRISTOPHERDAVID P.A little simpler return online.too much picture taking and time consuming.
Charles A.You sent me an hour and a half away ONE WAY to pick up the truck... so that ruined the entire day for movers, etc.
ALYSSANICOLE D.The woman that runs the place is very accommodating and always pleasant to interact with. She is precise with her business which I appreciate and is always upfront with the customer. Again very admirable quality. Highly recommend this location. Thank you
Patricia B.Rude staff, equipment was filthy had to return day 1 out of 9 due to smell of interior of truck. Horriable Experience
MATTHEW B.All facets of the experience were excellent. She was friendly, knowledgeable and her willingness to want to accommodate the customer was admirable. I don't have any thoughts about improvements for this location. Thanks for the "positive" experience!
GERALDEUGENE A.Not sure----The lady at this location was EXCELLENT!!!!!
JAMESCEBERT D.The ladies working there are very pleasant and informative as well as helpful. Whenever I need to rent a vehicle that's my destination!
JEFFREYLYNN J.