Customer did not leave a comment.SHEREKA T.
Customer Reviews for Sherman Discounted Appliances
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady (can't remember her name) was very helpful and efficient in processing my request. I told her this was my first time renting and she took her time to thoroughly explain the process. She was very polite, thank you!BONITA G.
They didn't have all of the equipment I ordered. They tried to charge me more than my quoted rate by a significant amount. A manager had to come from another location to fix the rate and I had to wait. The manager was wearing his mask around his chin. I was there for about an hour, then had to drive to another location to get the furniture blankets and dolly, which I needed to move. The other location was kind of scary, and no one was wearing a mask. I got the equipment quickly, but when I brought it home, the furniture blankets were wet, moldy, and smelly - completely unusable. In order to have as little contact with them as possible, we just left them at the bottom of the truck - but that turned a one-load move into like five (without blankets). I paid for the miles for the trip to the other place (8 miles round trip) as well as the extra trips. While the guy "discounted" my rate to match the original rate, the inconvenience was pretty big. Then I made a customer service complaint - and I got a return call from the manager person who came to the branch, 'correcting' me about my complaint. Though he offered me additional discounts, he also kept telling me I was wrong. All in all no good.Laura S.