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Cory H
Customer Reviews for Sherwood U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staff.
DOMINIC BSuper helpful with my return, even helped spot for me as I backed the trailer up to drop it off.
Kendall JVery professional and very helpful. End up having to get a storage and they were very helpful with assisting me!!
ursula jWhen renting a truck to go some distance out of town, inform the customer that the truck only has a half tank of gas.
David DAlways have great customer service here good people.
tanya HI rented and i was not happy with the outcome. The cashier put the wrong miles in the system and I had to pay extra money on the return of the truck.
Jeanetta ATrucks don't seem to be cleaned except by customers. Michael is really nice and helpful, and I would recommend this location because of the sincerity of the customer service team.
JAY JEverything were good
ERIC HThankfully I was able to modify my reservation to get a truck a day early and use it for two days. The maintenance of the truck is very poor. The check engine light was on and the truck was in desperate need of a front end alignment. I know that moving trucks are always in demand but that is no excuse for poor vehicle maintenance.
Heather SI was charged twice, I’ll be back in person to confront tomorrow. Also, I got the 10 foot truck to move things, what moving truck doesn’t come with a ramp? The whole reason I got the truck is because I needed a ramp. Had to lift a washer and dryer with a dolly into a moving truck because it didn’t have a ramp, absolutely ridiculous. Truck was also unswelled when I received it, yet there’s a note inside, saying if I don’t sweep it out, I get a cleaning fee? How ridiculous.
Jeremy KVery friendly staff!
ERIC BThis experience with UHaul was terrible!! The service guy was the best part of it, he was nice. The rest is history. I took the U-Haul back that night after they closed. I was exhausted, so yes I was an 1/8 of tank short. Mind you I had just put $20 more dollars in the tank before I dropped it off. Then a few days later I get a statement that I owe more above the rental its self and putting gas in it before returning it! The bill was $42 extra. My thought would be they would take the $42 out of my account that day, isn’t that why we give u a credit card number!! So today, a $72 charge was taken out of my account for U-Haul. No warning, emailed after the fact!! I will not be using U-Haul again because they do not tell you they will charge for other fees, 1/8 tank cost $18. Rip Off
Jennifer CThere was only two things that I had a problem with and that was the dog hair in the passenger seat. There was so much that it was visible at a glance. The cup holders were dirty. I not sure how often you all clean out the trucks but it should be after each and every customer. I understand that there might be a short time frame between each truck rental but someone should at least get in there and vacuum which could take least than 5 minutes. Other than that the customer service was great, five stars. But for my over all rating I would have to give a 2.5.
Anesha DThis place is great except the lighting is motion detected. If your not in the hallway the lights will go out.
Patricia SOver charged. Was quoted online around $75.00 and by the time it was all done i ended up with a bill of $150.00.
Mark HGot truck here right away after I was unable to do so at the Lonoke location.
Billy BTruck was kind of old
Don KGood service, worked well for what we needed.
portia dVery nice place but the attendant was distracted by his phone... When I went to drop off my truck he said "keys" and that was it I said "do you need anything else?" "nope" was that answer, that was it...
Trisha CThe young man who helped us was very patient. Our bank kept declining the rental purchase, and I had to go online and rent while in store. Not anyone's fault but the bank, however the young man at the desk at the desk was very helpful and patient.
Patric HSmooth process with reservation! Friendly staff! The process overall was EXCELLENT!
LaTeil AFriendly staff
paul cUhaul has the nerve to Charge me $25.18 for gas because I was a gallon or two low on the gas I put in before returning. I hope they got rich off me becasue I'm sure they needed that $25 way more than I did. I WILL NOT BE BACk!
KIM HAwful service, staff doesn’t care about customers. Moving is stressful enough, uhaul made the experience so painful and more stressful than it needed to be. I doubt I’ll ever trust uhaul again.
Samuel RUhaul service was awful. I’ll never plan a move depending on uhaul. The truck wasn’t available, the staff hired to load through the uhaul website quit weeks before our move. We scrambled in panic mode to find replacements. The trailer wasn’t available and we were sent to a location 45 miles away to get it. The entire experience was stressful and resulted in missing personal commitments. This isn’t the same uhaul I was raised to trust. Our friend canceled their uhaul truck after our experience.
Samuel RI actually reserved a cargo trailer at the wrong Uhaul location, but Lorenzo graciously handled my request. I called the location that I had reserved a trailer and that employee graciously cancelled the first trailer.
SCOTTY PReally pleasant guys working counter.
Bradley DCustomer service rep seemed to be new. Service was a little slow but a super nice young man. Not complaining. He just needs some training. Very polite and well mannered.
Richard WCharged me 896 for a pickup rental!
Ashley HVery nice and helpful clerk at front desk
Brandon CThe staff was excellent. There is no way that the customer service could have been improved.
Kayla JKeep doing what y'all are doing. Customer service was great.
Whitney SGood experience, helpful service.
leslie bExcellent Customer Service
Glenda WThis was by far the WORST experience I’ve ever had renting ANYTHING! The location unexpectedly decided to close early (no bad weather, no reason given) and told me I needed to use the app to pick up the truck… the app didn’t work and wouldn’t let me log in or create an account (it kept wanting to ‘verify me’ and I had to ask for 3-4 emailed verification numbers and multiple text verification numbers… None of which the system recognized after it sent them to me (not sure how a system can send you verification numbers and not recognize what it just sent to you?!)! I called customer service and they told me I had to be on site to log in (didn’t make sense, but ok, I went along with it), once I got on site it still didn’t work (attempted multiple times again through my email & text - never worked)! The app was horrible & absolutely useless. I had to call the customer service number again. The lady I spoke with was nice; however, it still took me over 45 minutes, that I didn’t have and they charged me for, to pick the truck up! If you’re going to ask for all the personal information, ask for it up front so I’m not there having to find everything to fill out stupid useless forms. Despite filling out the forms when I scheduled the reservation. Everything was so much more difficult than it should have been! Not only that but the truck ended up not having a ramp which was the whole reason I wanted to rent the truck. There was no recourse to change trucks because of the app issue. The trucks have long bumpers which make it more difficult to load large heavy things over it without a ramp! How are you going to have a large moving truck without a RAMP?!?! AFTER advertising it as so on the website. Just overall a nightmare experience.
Joshua EVery helpful staff. They made sure we had everything we needed.
Travis BEnjoyed
CHRISTOPHER BNothing. Great service from the employee who assisted down to the truck 👍🏽
Tessie SNothing
TROYNETTA JGood experience.
Bernie FThe truck was filthy. The mats inside were sticky and debris flew from the bed of the truck while driving. The pictures provided for damage comparison are old and do not show the level of damage the truck actually contained. The workers were great!
Tammi MThis truck was the only truck they had and it was beat up pretty bad said they received it that way looked like somebody took a ball bat to it. Also inside the cab was very dirty. Had to clean the windows inside in order to drive the vehicle safely. The employees where very professional and polite it was just shape of the truck and cleanliness m. Having said that I still would recommend renting from Uhaul.
Charles BFantastic Customer Service
Lamar MAside from paying us to rent, not a thing. Thanks!
Scott NDid not have “requested” refrigerator dolly?? That was a disappointment
keith mGreat Spot for my family heirlooms Wonderful customer service Thank you
Melissa JPerfect
Justus NThe vehicle was clearly not well taken care of. There was paper shoved into some of the AC fans preventing the AC from blowing correctly. The vehicle has some sort of oil pressure issue as when I was idling it would drop Oil PSI. I had to fill out all the information that I filled out online so what was even the purpose of doing it in the first place if it wasn't going to be given to the vendor???
Truate B