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William C
Customer Reviews for Sheva Company LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was dirty and the clerk told us we didn’t have to fill gas and we still got charged cause we left the truck on half a tank. When we got it, it was less
PAULINA LThe staff was very obnoxious and unprofessional, they yelled at us while we confirmed our pickup information.
NATHAN PI received my vehicle with no gas and terrible cigarette odor. I was also overcharged for these issues and currently waiting on a refund.
TORIAN RThank you for accommodating my schedule!
A DI reserved a truck at a much more convenient location for my move to Reno about a month in advance. The plan was to fly into Las Vegas the day before to pick up the truck. I had movers scheduled to help load the truck and drive up to Reno the next day. Unfortunately, I received a call the day before my reservation informing me that the location did not have a truck available. This was extremely stressful and disappointing, as I had planned everything in advance. The only alternative offered was a mobile pick-up at the Meade location around 10:30 PM. I was unfamiliar with that location and would have preferred another solution. It felt unfair that I had to adjust my plans despite making a reservation well in advance. How is this my fault you overbooked your trucks? My flight was delayed by about an hour, so I wasn't going to land until 11:30 PM so I called to inform the Meade location. I was assured that picking up the truck wouldn't be an issue and that assistance would be available if needed by pushing the Ring button on the business door. However, when I arrived, the Uber dropped me off at a less-than-ideal location, and no truck was assigned to me. I pressed the button for help multiple times but received no answer. Eventually, security told me to call U-Haul directly, which prolonged the process by another 20 minutes. Overall, I was left waiting outside for about 30-40 minutes in a TERRIBLE area of Las Vegas around 12 AM. Once I finally got the truck, I encountered additional issues: the gas cap light was on, and the seatbelt alarm went off for half of my trip. These problems made an already stressful situation even worse. Although I received a $100 credit upon returning the truck, I don't feel it adequately compensated for the inconvenience and frustration I experienced. Due to this series of unfortunate events, I am hesitant to rent from U-Haul again. I hope my concerns are taken seriously and addressed appropriately.
Ryan BI made a reservation at a different location originally but got a call that due to truck availability my pickup location needed to be moved to Sheva Company which was much further away from my original pickup in Henderson - the person confirmed my date and pickup time would still be the same at 8am. Upon pickup day I arrive at Sheva at 8am only to find this location does not open until 9am and they do not have any dollies available which I did pay to reserve. I was informed that there definitely was availability for my truck size to be picked up at a closer location and they didn't think it was necessary that my reservation pickup location got moved. I had to also go to another U-haul location and wait in a long time just to pickup the furniture and appliance dollies I needed. I am very frustrated that my reservation got moved to a location that didn't even have stocked dollies and no one informed me that my pickup time would change, I waited for an hour for Sheva to open and had to take extra time to drive out to another location to get the dollies on my moving day.
MARGARET PI was overcharged and the equipment was not maintained -I called into customer service to have the charges corrected and no one contacted me.
Shelby DThe truck smelled like an outhouse, especially on the passenger side. We were driving through very hot states and it was hard not to gag because the smell was so strong. Didn't notice the smell when we picked it up because the door had been open but once we got down the road a ways, we started to notice the smell. It just kept getting stronger the longer we drove and the truck was closed up. We were told at pick up that they had washed and cleaned it just for us because it had been on a long cross country trip. The dirt was gone but the smell was atrocious!
Heather GWell sometimes ,time fly, but tks to The employee, they help always and anserw My phone call. Honestly tks
JORGE OGood customer service
Jose MFive stars
JOSE MWhen one orders a particular truck or van size . Don't send costumer to the location to only learn the particular truck/van isn't available.
Edward MClean store, safe area ... Looked like a hoarders nest ...
Jeffery MFacility was not open during posted business hours and took 30 minutes of waiting and calling the location before anyone showed up. Air conditioning did not work in truck
Randy KI'm more than great full to be customer. The services was great. And hope same to new customers
jorge gJesse was very helpful, polite and professional.
Carlos RDon’t discriminate against foreign ID’s when they have major credit cards, a valid license, passport and if so maybe give a heads up in the reservation process. Don’t waste peoples time
Timothy GJust understand that the facility opens later in the morning. 9:00a. Kind of inconvenient when you want to get an early, cooler start.
David HI think everything done professionally. Will come back for future truck rentals thank you
micheal kEasiest drop-off ever! Jesse was very friendly and was able to get me on my way quickly.
Arlene LJesse G. at this UHUAL location is very nice .
TIFFANY KAll Good 👍
wenceslao sN/A…The person that assisted me was great!
Shamika HI greatly appreciated the assistance from the UHaul associate but I would have liked to have updates from UHaul about the availability of my vehicle because I was given a much larger truck than I originally requested. I was also called by UHaul after I picked up the vehicle. This was a stressful situation as I only had a limited amount of time to complete my move before work and it was not helped by the calls I received while I was trying to move large heavy items.
Katie DGreat service!!!
Mark SNo improvement needed. Fast, courteous, very helpful and informative, excellent service and will use this location again if needed.
Jacque HAwesome people, great equipment, made our last minute needs possible and easy peasy! Highly recommend this spot if you're in the Vegas area and in need of a truck!!
James WI believe Jesse was the name of the gentleman that helped me and WOW his customer service was amazing! He was very kind, knowledgeable and helpful. He definitely made my experience a great one! Very appreciative of him!
Akira MJesse is a very great person. He helped me in a timely fashion a very understanding person. I didn’t have to wait to be helped. My truck was clean and ready to picked up. I would recommend this location for any one to go to and that is where I will be going for now
Ieasha LStaff was excellent!
Eldon BWhat a amazing experience compared to the other location majestic auto
Fred AThe guys who attended us were very helpful, swift, and very respectful.
Abram ETruck was sabotaged. Fuel line was duct taped together. The "office" looked like it had trash bags full of trash all over the office. It was gross. The "owner" looked like he had done his fair-share of drugs recently.
Audriana SI was very surprised to find out this location was only open 4 months so far. By far the easiest check out for any U-Haul place. Friendly as well clean brand new cargo van with excellent gas mileage. I will definitely make this my go to location from now on. Also they are adding private mailboxes too.
James HHe was very friendly and helpful. Made my day.
micah lThe associate who helped me was very friendly and helpful. He took the time to answer my questions. I greatly appreciate his customer service.
micah lFriendly fast service! If I ever need to use uhaul again, this will be my preferred location. Thank you for all your help!
lacy wAmazing service. Speedy & reliable. Would definitely go here again
Zeeshan AReally Nothing All the Answers you will Awersome services
Kimberly IStaff at this location were helpful and attentive….couldn’t have been easier and happy with the service at this location!
Mike KThis location was easy to get in and out of and to reserve a truck at. Would definitely recommend it to others.
Michelle EGreat service and helpful as usual.
Rayson SDoor was locked, no one was there. Had to call the number on the door. Only took a few minutes but still.
Ryan WI'm be rent on six different locations And this time ,THE SERVICES WAS ON THE MOST EXCELLENT, SERVICES FOR ,ABOUT LIKE NOT COMPARATION ,WITH ANY OTHER PLACES. IM SIMPLY REMOVED MY HAT AND SAID TKS
Jorge GIt was a 15 ft truck and ran a little rough but your site mgr. was awesome!
Richard P