Customer Reviews for Shields Express Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shields Express Mart

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marcia C.
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Because I would recommend a bigger sign that showed where it was located.

Felix V.
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Make sure equipment is swept out

Anthony K.
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California should be sued for making your Corporation pay higher taxes on a one way from California to any other state! This is ludacris! However, UHAL was great! Thank you!

Justine L.
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Customer did not leave a comment.

Chastidy S.
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Better location , better cashier , cashier pulled a gun out on a customer while we were tryin to rent

Leah M.
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Customer did not leave a comment.

Peter M.
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Friendly and helpful. Thanks, U-Haul!

Denise G.
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Customer did not leave a comment.

Steven M.
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Great representative

jairo D.
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Customer did not leave a comment.

Jana M.
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I have no comments to make about the store itself, but the whole rental process was a mess. Reserved a one-way cargo trailer 10 days before I wanted it intending to drive it from Fresno to Huntington Beach. Two days before the pickup date, i was called and informed that one wouldn't be available and that I would have a truck for the same price of $63 plus the original $25 insurance fee plus an additional 100 mile for my troubles. Then I was called back and told that I would have to go to a different location to get it. Had I known that I would have to pick up the extra cost of gas for a second vehicle and that reservations really mean nothing and U-Haul doesn't guarantee and reservations, I would have gone with another vendor. I will not deal with U-Haul again. That being said, the young man at the vendor location I was sent to in Fresno was very nice and accommodating, apologizing for the poor shape of the truck. I was given the truck for the original price of $63, but now U-Haul wanted $42 for the same insurance. Be advised the the front tires of the truck did not have enough tread to be legal or safe. Apparently U-Haul only cares about their bottom line. Shame on U-Haul. Safety should be a major concern. Be advised that when I returned the vehicle and pointed out the tire condition to the Beach Blvd location, the vehicle was pulled from service.

Darlene M.
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same as pickup location

Rodney T.
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The staff in incredibly friendly and helpful!

Steven T.
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The associate was very helpful . The windshield was dirty, the washer fluid about gone and the wipers may need to be replaced.

Augusto A.
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I got upset because U-Haul had change the location to pick up I was chosen. I have to drive 10 miles more. The neighborhood of this store is so dangerous. The guy in the store was holding a gun because he saw something in outside when he was doing the check in for the pick up. I hope I neve need to go that place any more.

luisa L.
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Customer did not leave a comment.

Bernie Z.
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Customer did not leave a comment.

john L.
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Customer did not leave a comment.

Roxanna L.
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Customer did not leave a comment.

Elaine M.
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I didn't receive the dolly I requested. I had to return to the pick up location to get it. I arranged, by Uhaul chat, to keep the truck longer, but the pick up location called me everyday to inquire about the truck. So there's a disconnect between Uhaul chat and the location. They accused me of not sweeping the truck, when there were clearly broom marks. They said I failed to fill up the truck. It was my worst ever Uhaul experience.

brittany H.
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Customer did not leave a comment.

Katie K.
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Expediting the check-in process, or allowing me to do some steps before I was at the pickup site. After completing all the prompts while waiting in an outdoor parking lot in 102 deg. heat, it took a significant amount of time for everything to go through and for me to get access to the key. If I were a more susceptible member of the population, I would have been worried about the time spent out in the heat.

Joseph P.
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Dedicate one person to run the U-Haul rental department.

Jonathan W.
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Customer did not leave a comment.

Linda B.
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Customer did not leave a comment.

Larry T.
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Customer did not leave a comment.

Celina C.
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I've driven many uhauls with very pleasant experiences. This unit was FILTHY. Someone smoked and ashed in the shelf by the cup holders! The smell was making me sick so I had to clean that part up. There were sticky spills all over he cup holder area along with crumbs, dust on absolutely everything, the windshield was dirty to the point of it being a safety hazard and under the seats were filled with crumbs, dirt, and more ash. It was extreme.... I have pictures as well if at any point you'd like to see them.

Jose S.
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Customer did not leave a comment.

Jose S.
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Very unprofessional

christine W.
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Fire the whole staff find new workers. It's ghetto here and they do not speak good English.

Alexandria P.
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Just make sure the padlock is off the truck when it's being picked up. That took a chunk of my moving time trying to get it cleared up. Also make sure accessories are ready and in the truck if they're ordered. I ordered a dolly and there wasn't one. Otherwise great experience.

Raquel R.
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I would have them be more specific on drop off. They said Dan's in tulare was a drop off location but I ended up having to go to visalia off mineral king. It was another city away, more gas to replace, more miles i had to use up. I had to refer to my uhaul email for drop off location.

Robert J.
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Customer did not leave a comment.

maryann C.
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Customer did not leave a comment.

Paul T.
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Fast. Courteous. Friendly. Very nice experience.

Ashley N.
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Customer did not leave a comment.

Sarah H.
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Please read above comments. The drop off was completely unacceptable.

Daniel K.
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Clerk needs training on how to attach chains and straps correctly for safe transport.

Marion S.
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The service here was amazing! They were willing to open an hour early for me to accommodate my pickup, and we're also able to provide me an extension to my contract when the closing of our home was delayed. The equipment was in great shape, and everything was clean and in good order.

Adrienne N.
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Very easy and the man was very nice

stephnie B.
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Customer did not leave a comment.

Felix R.
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The gentleman was very nice and helpful

virginia C.
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Customer did not leave a comment.

RACHEL P.
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Customer did not leave a comment.

MESHA S.
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I am a repeat customer, Great customer service and fast service.

Robert T.
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Customer did not leave a comment.

Jose P.
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Great customer service in and out quick. I highly recommend this location for your Uhaul needs.

michaelallen M.
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Customer did not leave a comment.

SHARRON H.
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Very professional and very courteous and polite.

jaskaran S.
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This place is very wonder and quick you can go and took trck with in 5 minutes

STANLEY W.
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The store clerk were very nice.

Carlin D.
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Very good location and customer service was great ????

Vernita M.
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Was unhappy with the vendor? He asked me to sweep truck out. When the truck Did not need sweeping or be charged $25

Garry G.
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Nothing everything was good.very good service . excellent environment thanks for the service

Mark J.
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Customer did not leave a comment.

Cora M.
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Customer did not leave a comment.

Jonitha M.
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Customer did not leave a comment.

SIMRANJIT K.
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Customer did not leave a comment.

Mark J.
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at least this place beats those corporate centers which are run by total fools. Uhual is the only act in town. So we as renters have to deal with the lowlife that rent the stuff. I endure the folks at the store nearby, I NEVER will work wth one of those corporate Uhual centers. Time and time again, those centers are run by idiots, retards or just plaino jerks. Ukiah, Cal was the latest. I tried to buy propane, the punk who runs that place should be in a mental hospital.

Livier F.
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Opens late on weekend, very convenient! Great customer service. Easy and fast.

jake O.
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Customer did not leave a comment.

Jonathan C.
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Nothing very satisfied with customer service and the cleanliness of the trucks

Gurpreet J.
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Customer did not leave a comment.

Cristal P.
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Customer did not leave a comment.

Angela F.
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Customer did not leave a comment.

Eurasia P.
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Customer did not leave a comment.

Melissa G.
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Thanks for the rental

Toni W.
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Good customer service

Sarah S.
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Customer did not leave a comment.

vira R.
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Customer service was excellent and would refer to all friends and family

Nathaniel D.
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Customer did not leave a comment.

ITSAEL JR N.
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I was over charged on this totally unfair !!' Never again will I rent this

shannon R.
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Customer did not leave a comment.

Dejanique C.
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Customer did not leave a comment.

marisa H.
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Customer did not leave a comment.

Debbie X.
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I need to be refunded for a cleaning fee that I did not agree to! He charged us wrongfully!!!!!!

abid A.
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Customer did not leave a comment.

FARID J.
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Customer did not leave a comment.

Tiffany B.
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Rude customer service sam was not friendly had to wait an additional 1hr past reservation time for truck upon return there was a lil dust im truck he made me sweep out and im 7 months pregnant very rude...

Erick G.
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Great guys. Easy to work with

RENEE ANNETTE V.
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Everything was fine people were courteous and made it really easy

Valerie M.
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The u-haul truck was not cleaned customer service was horrible the attendant was not nice and did not know what she was doing and very rude. They tried charging a cleaning fee when it was not cleaned when we picked it up. The attendant never came out to do a walk thru prior to us taking the truck and then tried charging a cleaning fee. We will never rent from this location again. I will also contact the corporate office and let them know the horrible service we received.

Lisa G.
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Guy at counter had zero idea how to get us the rental vehicle. Spent more than 1.5 hours to complete the process.

Keisha S.
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The store opened abt 30 minutes late even though I had a reservation for 8am.

adelida D.
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Customer did not leave a comment.

Margaret B.
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The person who we left the U-Haul with was friendly and efficient.

Jeff M.
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Customer did not leave a comment.

Bernadette L.
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Customer did not leave a comment.

Carmen M.
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Representative tried helping me with the dolly issue. It didn't get resolved but he tried.

BARBARA W.
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Customer did not leave a comment.

justin R.
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Showed up they didn't have the trailer I had reserved in advance. Then I got told that I had to pay for the larger one when they had sent out the trailer I had reserved. After having to argue with the guy saying that why should I have to be held responsible for someone else mistake financially. Did the online check in took over an hour to get my trailer which made me late for what I had to use the trailer for so I had wasted 57 on the trailer plus the 80 in fuel for my truck because the pick up took so long. Probably won't see any of that money back so pretty bummed that I wasted the money and all the time

eshkan M.
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clerk very helpful & friendly.

CHARLES J.
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Friendly and efficient location. Great place to go!

jacob H.
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Customer did not leave a comment.

shawna F.
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customer service needs to improve (Sam is a very rude person), bums live in the back of their trucks, ppl steel fuel from trucks at their location and they don't record it to the new contract, the vehicles mirror was broke and they didn't record it before I left getting me a ticket.

sandell L.
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Customer did not leave a comment.

LAMONICA H.
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Nice, friendly, and courteous. Quick and efficient.

jeffrey L.
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Everything was fast and painless. The guy working there was really cool and professional. Would recommend to anybody in area!

evangelina R.
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Customer did not leave a comment.

merlene R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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