My equipment was not ready. I was sent to another location. I was not credited the $50 dollars you promise customers for the inconvenience. It's a lie. At the second location I signed a waiver for no rental insurance yet they proceeded to charge me for insurance AFTER I LEFT as if I wasn't going to notice. I had to call the main uhaul phone number to get this charge removed- phone wait times are substantial. I was called by uhaul and was told they were gonna refund me everything for the negative experience- that never happened, I paid all charges.Ezequiel R.
Customer Reviews for Shields Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had no dollys, moving padsâ€¦.the truck battery died twice and I have to have a friend come jump me. And I was charged a fuel fee? I brought the truck back with more gas. And I was secretly chargedLarry G.
Customer did not leave a comment.elizavath R.
Customer did not leave a comment.Drew M.
Customer did not leave a comment.sharon W.
Customer did not leave a comment.KAWALJEET S.
Everything perfect.gurjeet M.
LOWER YOUR PRICES!!!!!! You are taking advantage of all of us fleeing California.WILLIAM J.
Customer did not leave a comment.beatrice S.
Very friendlyPhyllis E.
Store Representative provided excellent service was very kind . Thank youBeatrice S.
Customer did not leave a comment.Ashlie O.
Customer did not leave a comment.Penny C.
Sam very friendly and helpfulScott M.
Prompt friendly service!! Very helpful! Will definitely be back..David M.
Customer did not leave a comment.Gilbert C.
Get better communication with staff running the traffic department. They don't seem to know what they are doing in that department. Other than that this location was a good experience.Noe A.
Customer did not leave a comment.Michael A.
The person that hitched up my trailer didn't even hook it up tight and we had to tighten it down after we got home. Also the safety chains were too long and had to be twisted up in order to not drag.Jodene H.
Parking is tight but I am sure it has nothing to do with uhaul.mike C.
Staff was very nice and helpful with all of the needs would recommenddesiree danielle A.
Customer did not leave a comment.SABINA H.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Michell R.
When I went to pick up the rental, the employee still had to sweep it out and "didn't know" that I requested and paid for a basic utility dolly. I didn't check the back of the truck before leaving, but realized it wasn't there once I had already gotten back to my apartment. When I called to ask about it, the employee told me he didn't know what we had ordered so that's why it wasn't there, but I could go back and pick up the dolly later. I got so caught up moving and found one, I didn't end up going back after all. Upon dropping off the rental, I received a phone call about 10 minutes afterwards asking the whereabouts of the utility dolly. I had to assure him multiple times that I didn't receive one in the first place because he didn't seem to believe me. He even tried to insinuate that I had gone back and he "remembered", but I know for a fact I did not. He also sounded like he was going to credit me $7, not cite me. I don't think this was professional and not the customer service I expected.Megan T.
Irma was great very helpful, an Raymond over at the first Uhaul I went who made the reservation for me because he didn't have the size trailer I needed now that was above an beyond. Thank you allVIRGINIA G.
Be sure the truck you rent is the one you're driving. I had a discrepancy with mine and was told to go ahead and take it. Then when I brought it back I was charged for gas I didn't use because of this. The guy I rented it from was out of town and claimed he didn't know anything about this transaction! Not very professional.sherri L.
overcharged me $300Rose E.
Customer did not leave a comment.Ashley T.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Lance D.
Customer did not leave a comment.Francisco S.
Customer did not leave a comment.Alvia M.
Customer did not leave a comment.BILLY W.
Customer did not leave a comment.Carlos T.
Person who helped rent the uhual didn't know how to rent out the trailer. She don't know how to help put the trailer on the truck either. The trailer was dirty!Nevada M.
Customer did not leave a comment.erica P.
Great customer service. Pleasant and very knowledgeable.MARK G.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.star C.
You self check in is ridiculous. 1min late and your account is lock out hard to attach lease contract. I tried to go to a location in Fresno on Parkway and they were on a 3 hour lunch break.Andrew E.
Customer did not leave a comment.jason P.
Nothing he was great. He knew how many miles to the t. Very friendly â˜ºï¸.Doreen P.
From checking online to drop off to checking out the whole experience was absolutely terrible. I'm glad I have movers for my move because I would hate to have to use Uhaul again anytime soon. This is not just directed at the person at the location but them and uhaul collectively made this experience awful for me. Glad it's over.Matthew P.
I rent a u-haul truck from a supdealer in a store and they give me great service .Joseph Z.
Customer did not leave a comment.RUDY V.
Customer did not leave a comment.David L.
The Gentleman was kind and polite very helpful Thank you moving is stressfulTheresa A.
This is the best place to rent from in Fresno! Kind, courteous and knowledgeable about the process. This was not my first time here and definitely will not be the last!ðŸ˜ŠNanette T.
Coustmer service was awesome ðŸ¤©Gaurav L.
Customer did not leave a comment.Rosie V.
Customer did not leave a comment.JOSEFINA M.
Customer did not leave a comment.Celestina O.
The store opened late, which made me late meeting my movers. The clerk was very unorganized and not helpful at all.Nicolas D.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Nathalie M.
Customer did not leave a comment.Elisa K.
Great service. In and out!Patricia C.
Better trainrobert H.
Sam the Uhaul Associate, also known as scam artist. He said first 30 miles free, after that 40 cents per mile. He never gave me anything in writing. He scammed me for $189.59.KATRYTAE M.
Customer did not leave a comment.Raquel P.
Very helpful, assisted me with backing in trailer, attentive, patient and super fast checkout! Thanks!Brandon O.
Customer did not leave a comment.Alexander T.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.tracy A.
The clerk very nice funny and helpfulðŸ˜ŠJo Ann D.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.Yanet S.
It was a good experience. The store clerk was awesome!STEPHANIE V.
Got to the location and the person who does the U-Haul rentals was not there. Waited over 10 minutes passed the original check in time just to receive the keys. I was highly disappointed and will not rent from this location againLeonard M.
Everything was greatluis A.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.Violet M.
everything is in good condition ,, fast to rent them and the price very good ,, thanks, I will rent in that place again ,,,Jose R.
Customer did not leave a comment.Dustin G.
THE GUY IS A VERI Y GOODPERSON THIS IS GOOD WORKER UHAULMiguel B.
Customer did not leave a comment.Alfredo Z.
Sam has great customer service and explained in details...thanks againJose P.
Customer did not leave a comment.Ray D.
The person in charge of the place was rude and not very helpful and one of the lights was out and they already know about it and didn't get it fixed before we got there to pick up we had to do it ourselves.Jessica M.
I thought the transaction went very smooth Fair and this place of business was very informative efficient and helpful to my needs I will use them again in the near futureMichael L.
Customer did not leave a comment.Bhupinderpal S.
Customer did not leave a comment.JUAN M.
Customer did not leave a comment.MICHAEL M.
Nothing. The store owner sam was respectful and an all around good guy. I would recommend everyone to go to his location for a u-haul.Anthony T.
Customer did not leave a comment.Cecil D.
Customer did not leave a comment.Amanpreet S.
Customer did not leave a comment.Bhupinderpal S.
Rental person was friendly, professional and considerate. Explained all charges and rules. Would use this location again. Thank you.marcus S.
The representative who helped me was really good. He really made me feel comfortable and had everything ready for me. This was my first time renting a Uhaul and I was nervous to drive it. He gave me some useful advice and it definitely helped to calm my nerves. He made a difference to my whole experience!Nancy C.
Although not in the best area, it was perfectly located for our needs with this move. They were very thorough, explaining everything on the contract along with the costs, mileage, etc. When we brought the truck back, the transaction was fast and efficient. Very polite and professional! Definitely recommend them for your Uhaul needs.Russel P.
Customer did not leave a comment.Harmandeep S.
Unable to view receipts, details. This should have been billed at $77, not $97. Please send me receipts that I can read.Frank S.
Customer did not leave a comment.Corrina G.
Friendly placeDaniel S.
Customer did not leave a comment.Deshe B.
I'm new to this area so the location was a little scary for me. The pay phone outside was destroyed and the neighborhood was unfamiliar to me. But the store owner was nice and polite and welcoming. He was professional and respectful. The store was clean - even smelled clean and it was well organized. I had no problems getting the truck or returning it. Easy process both ways.Gail R.
First of all I wanted a reservation at the Blythe location in Fresno which is a good location to rent from. Then I was called and told I would pickup at The Parkway location, they cancelled due to a family emergency. Then I was sent to this location and I didn't like it at all. There's a lot to mention. If you check my History I go to the Bullard and Blackstone location more than any. The Equipment was Great Brand New even. It was the guy at the counter. SMH!Marc H.
Not manipulate your customers so they end up spending twice the amount of money expected due to your errors.Michael M.