Customer Reviews for Ship Las Vegas
(U-Haul Neighborhood Dealer)

Rating:

1.0

First of all, I was dealing with one of the guys and then here comes the other guy trying to be the big bad boss or whatever trying to tell this guy what to do with his rude self so he told me I had to get the insurance I did not want the insurance. I said I never heard that before I’ve never gotten it you know maybe once but then he went on to say well you can just go back there then which really pissed me off because why are you being rude and he charged me for the insurance anyway and then they charge me after hours fee. That’s not my fault it’s closed on Sundays. But with this insurance, it asked me if I want to decline it and I said yes so I don’t know what kind of documents he trumped up but they asked me and I said checked declined they’re gonna get a bad review for me and half a star if that.

Rating:

5.0

Matthew was very helpful and polite

Rating:

1.0

It is not good uhal return too expensive too much I never go there not anymore I can't afford too much over price they told me don't worry I told them pay again they said not need pay again because I shock too much $400 can't afford and I don't like go there uhal fort apches 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎crazy too much instead and it is not good price total 👎👎👎👎👎👎👎👎👎👎👎 no good 👎👎👎👎👎👎 wrongful price total amount advise cheat shame instead 👎👎👎👎👎👎👎👎👎👎 I don't Believe it deposit 129.00 paid it already withdrawal and. Can't afford additional 354.00 crazy instead can't afford wrongs. Total 129.00 plus 354.00 =483.00 don't make Sense wrongful and retaliation instead they did not tell me how much I don't like them instead

Rating:

5.0

Need more parking space

Rating:

4.0

Limited internet signal lead to a long process of inspecting the vehicle and submitting photos. Even with checking in on UHaul's website, the entire process took longer than expected, mostly due to having to submit inspection photos via the UHaul website. Otherwise excellent experience - very friendly and helpful staff, and very clean vehicle.

Rating:

5.0

Always keep good customer service, even when your busy it goes a long way and lets the client know you care and they are important to you Which really matters to patron.Thank you

Rating:

5.0

Excellent 5 star all around experience.

Rating:

4.0

the check out process was tedious

Rating:

1.0

I hit myself on a sharp metallic fastener that is supposed to hold something to avoid people breaking their heads that is missing, cut the top of my head and was bleeding for a while

Rating:

5.0

Nothing.

Rating:

3.0

Absolutely horrible customer service- esp from Daniel and Laura. Will never use this location again. PRICES SHOULD MATCH THE BOOKING ON LINE AND THE PAPER CONTRACT.

Rating:

4.0

Fix the air conditioning in the building. Giving the employee just a fan in 110° weather ain't right. Other than that, it's all good.

Rating:

1.0

It took over an hour to receive the equipment. The clerk had to make multiple calls to figure out how to check out the equipment. I left a message for Ryan the district rep to discuss a discount for having to wait over an hour and NEVER got a return call. U-Haul should highly consider terminating this dealers U-Haul license.

Rating:

3.0

We received an hour before that they didn't have what we reserved at the location we specified, so we had to go to THIS LOCATION. Once there, there was a mix-up in the reservation; they had me for a two day reservation when I only needed it for a one day reservation. THIS location provided a clean cargo van - both inside and out (vs. the other one we rented a couple of weeks earlier was dirty, smelly, & contained some of the previous occupant's belongings in the door slots). The staff was very nice.

Rating:

5.0

I want to thank Daniel for his kindness and helpfulness!

Rating:

5.0

Excellent customer service.

Rating:

4.0

Dan was a real stickler for detail. Insisting on two emergency contacts and called both prior to letting me rent the vehicle despite uhaul only requiring one.

Rating:

5.0

Lisa from the store we rented from was amazing!! Great customer service.

Rating:

3.0

The car smells very bad.

Rating:

5.0

We called first thing in the morning and we were in and out in 15 min. The return process was even easier. The app was incredibly user friendly. I highly recommend this location and the process.

Rating:

5.0

Returners discount

Rating:

5.0

Customer services amazing at pick up and return. No complain.

Rating:

4.0

There needs to be a Uhaul sign to locate the drop-off.

Rating:

5.0

Amazing service