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Adam L.
Customer Reviews for Ship N Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged twice will call as back tomorrow Suzanne Homiotes 8156137460
Suzanne H.People were helpful. Excellent service. Nothing needs to be changed or improved. Will definitely recommend this location.
Lindy K.Choose for no insurance yet was charged for insurance. Total scam
Andrew B.Nothing...Erin was extremely helpful with the questions we had and making the arrangements for our truck. She made everything easy!
JOE K.The truck was dirty inside the cab - crumbs and filth everywhere. A/C barely worked. Then we were asked if we cleaned it. Ummm we brought it back the way we received it! The outside of the building is atrocious! The inside smells terrible.
Brian G.The Staff was rude & short tempered in their attitude towards us....apparently we were taking time away from their cell phone activities that they would rather be doing instead of dealing with customers questions.....we will never use the Morris, IL Ship & Mail again..... Bloomington, IL staff made up for it by being VERY PLEASANT to deal with!!!
Lisa S.Keep up the good work
Kenny B.Lot is too small
Roseann A.trouble with app
Kenneth A.The truck was ready, the woman who took care of me was professional and very helpful.
Chad S.I had to drive 84 miles of wasted gas to pic up a traiker to small. I made the reservation a week in advance so the trailer should've been 2 min down the road not 21 miles away 1 way. I've had nothing but issues with Uhaul every time I've used rhem. Don't think I'll ever use them again.
William M.Nothing! IT WAS PERFECT! SEAMLESS!
Terry A.Fire Erin or stop using ship and mail as a U-haul pick up. She was rude, would not provide any pre use instructions or answers to questions. Her reply, “I've never been in or driven a U-Haulâ€.
KRISTI B.Very Very friendly service
Dale K.Too far from my requested pick up location
Adam P.Nothing staff was friendly and helpful
keith A.They could use a larger lot to park their truck In
clifford E.Had to wait for 20 minutes to check my vehicle out while the manager moved another vehicle and then had to move the vehicle I rented to another spot want to question her she had an attitude will run again but not very happy with customer service.
Michael D.Easy pickup and drop off.
Gary M.Second time renting from this location. no issues, easy and friendly
Megan Z.The people were very good to deal with. Everything was explained to me.
Thomas H.Super easy turning in the rental truck
Bruce B.Erin was courteous and professional in helping me
Paul C.All good
Richard H.Not a thing
Lyn L.One employee was rude to a customer over the phone. This same worker was actually kind of scary how she was watching me when I returned with the correct size ball hitch for trailer.
Rachel B.The service was awesome. I called and told the gentleman that I would be a few minutes late to get the truck and he stayed open for me. Thank you so much.
Darren S.They claimed to not have my trailer after I returned it. I was also charged an additional $40 for the insurance and another fee for some reason so instead of paying the $30 for the trailer I'm apparently paying them almost $70. On top of that they never called me back to let me know what they did or what happened with my trailer and Of course when asked about it they don't have any cameras so I'm sure I'll be at fault for something. Just terrible.
Johnathon S.Wrong size truck was given to us the whole experience was horrible and will never rent from uhaul again!
Janis D.The website to check in and return was not working. Thankfully there was someone at the store to assist.
Jennifer L.Waited there 11/2 hours to open a line of people waiting.
Mike H.Long wait to get checked in. Only 1 working counter on a busy Saturday. Several upset customers in building.
Cynthia K.The online directions to pickup the truck were inaccurate and the truck needed a front end alignment because it pulled to the right. It took 45 minutes to pick up after I had to call for assistance. The instructions on how to set my iPhone was given by the uhaul person on the phone and were different from what was online.
Mark F.Thank you and I cleaned the truck in tip top shape before returning it and put the gas â›½ï¸ on past full too
jeanette M.I don't think it's fair since I wasn't able to log into the return after hours U-Haul account I am being charged $20 because I couldn't do it on my phone y'all got your U-Haul and key back on time just after hours so I don't feel I should be charged that $20
Linda F.First advertise your true size of equipment .. you can't call it a 4x7 trailer wheel well to wheel well when cargo isn't resting on wheel wells. The true size is 8" smaller in width and 8" longer in length. Rental wasted because I couldn't use the equipment! False advertisement to the max. The lady was sub par didn't seem like she really wants to work and advised I put the trailer back in the hole same size as the trailer. I'm a girl not a muscle man, hire a laborer and stop being cheap and lazy. The customer shouldn't have to manually move anything when renting .. tsk tsk.. never again U-Haul!! Spending $1,000 in the past month with y'all and this was the worst business transaction year to date!! No more no way!! PS when you have a pandemic going on each state has their guidelines they follow, you should follow them too, not one size fits all policy when we are in a time that flexible is a requirement!! Step up your game..
Stacie H.Great helpful people will recommend them to everyone.
Michael M.Your staff was friendly and kind we couldn't get the 17 footer out of there parking space and they came right out to move it for us now that's a great business to help us seniors
Joseph M.Vehicle had an issue with tire pressure monitor.
Frank S.You mobile website does not work well with android phones. In fact it doesn't work at all. I had to use my wife's Apple phone to be able to return the van when we dropped it off. Good thing she was there or I would not have been able to check it back in.
Chad S.It was very easy to get the truck l needed. Nice Fast, and Friendly Service!
Aileen D.Was told to park trailer without any assistance. Had to remove trailer without any inspection or assistance.
Lonnie H.Trailer was the wrong size. Uhaul refuses to correct this
DAVID H.