The location operator was busy attending to other matters, leaving me to figure things out on my own. Was unavailable to report issues to him, so I reported them straight to U-Haul support, who helped walk me through everything. I don't know if the discount provided was even worth all the hassle I had at this location, which added to the time I spent picking up and dropping off the truck. Big let down compared to other locations I've rented from. I liked that the truck had a backup camera, but that's about it. Was interested in shoes, but again, the operator was busy doing their own thing.
John H
Customer Reviews for Shoe Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner attempted to charge me for a non returned dolly that was never requested. Item was returned and he said he would update U-Haul. On December 29 he advised me he would update U-Haul with text confirmation. On January 23 U-Haul attempted to charge me with the charge he said he would update with them and then ghosted me when I tried to contact him regarding the issue
CY JAll good the guy is helpful. Thank you
Isaias MThe location is quite central and easily located. The dealer was friendly and knowledgeable. Service was prompt. Also, it is located very close to a gas station which makes filling up before returning rather convenient.
ARTHUR SReserved a trolley - arrived and it wasn't available. Told to drive 20 min there and 20 min back to another location to get it. Completely unrealistic. We had an elevator booked for 3 hours only and this was on Christmas Eve. Move took 5 hours instead of 3, caused back pain, and I had to pay extra help to finish. Also charged for Damage Coverage I did not ask for. Unacceptable service and poor management. Will not use U-Haul again.
SAM H