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Michael M
Customer Reviews for Shoopmans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service guy! He was really nice and sweet. I would recommend going to this place if you need to rent a u haul
DALLAS RThis place is great.
LUIS NGot charged for a cleaning but not sure why because it was clean when I returned it
Tresia EAs a senior citizen, the directions were for the most part OK but there were some things that in the agreement area I didn’t know to click on, so I spent probably 20 minutes trying to figure out how to get past the agreement area before continue Banner came up. Perhaps you need to put additional instructions for those that do not understand fucking of the websites that you offer. I told my son-in-law thank you for helping me through the website or I would never have been able to do it myself…. Just saying.
Lorelei GUtility trailers need to be available in more spots. I needed this trailer for work in Bowling Green, but none were available. Had to drive to Glasgow to rent this one.
Daniel wGreat location and great service.
Kimberly PAwesome
Jewel eI was redirected three times before I found a place with a car trailer. Shoopsmans was great, UHaul reservations was terrible.
Timothy JDelivered with no damage or accident while using equipment and self-drop was good too
James LNext time I rent I will do so with this location. I highly recommend them.
DAVID RAt this location nothing. the guy was friendly and professional at the same time. Vary good thank you
JEFFREY BThe 15 foot truck we rented was in need of some serious tlc. If I went above 68 mph it shook so bad I had to slow down. It was out of line and had 122,000 miles on it.
Mary FA very pleasant experience overall.
Rick DExtremely personable and good at explaining what to do. Had any size uhaul you might need. And once again friendly and had a good attitude toward everything! 10/10 would highly recommend.
evan wIt was a great experience!!
Leslie LThe owner was very helpful and professional,but the add engine oil light came on and that means they need to be aware of the vechile,but I would definitely recommend this company
joseph aYour trucks get the worst fuel mileage I've ever seen and I can't figure it out. I had a 40ft class A motorhome with the Ford V10 gas motor towing a 20ft box trailer with a Jeep inside that gets better fuel mileage. It should not take 14gallons worth of fuel to go 100 miles...
Jason TThe gentleman at the rental office was very pleasant and made the experience very nice. He was courteous, helpful and had my rental trailer hooked up for me very promptly. I would definitely recommend Shoopmans!!
Lois PThank you!
Gary bTo have more trucks sizes available
Alvin cOwner was very very pleasant and super helpful!
Janet N👍🏼
Bill RNothing service went excellent
KATHY RI emailed uhaul several times extending my lease. They still came and repoed it with some of my stuff in it and will not give it back. I would like my items back.
Jeremy BOnly problem is there wasn't any straps that I could find and couldn't stack stuff right and a few antique stuff was broke and a cabinet that holds my car collection is completely broken.
Keith MWonderful customer service each time I called. Easy to check out and back in the app.
Jenny BHad to change reservation via 800 number.guy said he never received change. Blamed me an yelled at me about being late. Very threatening behavior. Will not us location again.
Larry DI only have one complaint and it really isn't so much the fault of U-Haul but the mileage of the vehicle was a lot lower than expected. I know fuel prices are high now so that hurt a bit in the move but other than that the truck was clean when picked up. It drove fine and was comfortable considering. Over all a great experience
Matthew MMy account was hacked I did not rent anything.. If you have someone a vehicle I would try and get it back ASAP
Richard cAlways use Shoopmans. Excellent customer service.
Kyle JThe mirrors were loose and I couldn't see out of them to pass other vehicles. I sideswiped a car because I couldn't see.
Ruth LFriendly and helpful. Equipment worked as advertised.
Lawrence SThe employee welcomed me and asked if I needed anything else. He asked if I had any issues with vehicle. Told him that the “Mom’s Attic” had leaked and I had a few wet boxes. He asked if anything was damaged in the boxes and he apologized that I had issues. He thanked me for bringing the truck back clean and full of fuel. Very friendly and helpful.
Jason JThere needs to be a place (small box) to put the padlock after the key is retrieved from the cargo area (I was using the mobile check-in). There was a second key on the key ring that must have been for another padlock on the back of the cargo door. I only occurred to me afterwards I should have relocked the cargo door with this second lock after I dropped it off. If there would have been a note to do so, I would have. I just didn't occur to me at the time. Otherwise, the process was smooth.
Jeffrey CN/A
RAYMOND HThis is the best place in town to rent a uhaul hands down
Cortney HN/A
RAYMOND HI had a great experience. Robert was very helpful and professional.
RAYMOND HGreat service and prompt
EDWARD JVery accommodating.
MURRELL Wthe only thing was the truck was down one quart of oil and oil light came on with put a quart of oil in it and then we had no other problem
GEORGE GWe went on Saturday July 3rd around 3pm to drop off the trailer, and they were closed. I called the # on the sign out front, no answer. I called the # on our contract, still no answer. I then called Rick's in Grinnell, IA to ask what I should do. He said I could drop it off or keep it until Monday, and I shouldn't be charged. I held onto it until Monday when I took it back to Shooman's in Glasgow. I told the guy I was there on Saturday to drop it off, but they were closed. He completely lied to me, saying he was there all day Saturday. I said they were closed. He got really pissed off with me, and got in my face telling me he just recently had a mild heart attack. I told him they were closed, and I called the # on their sign, and on the contract, but no answer. He told me in angry words to just drop off the trailer, and he couldn't help me. I dropped it, and left as quickly as possible. He was so rude, and disrespectful, and is a liar. I'd drop them as a drop off location.
Sandy SWhile the cab was clean there was a liquid spill in the back. We just avoided that area.
Melinda MVery good service at this location
DAVID RThe jack on the auto hauler needed to be greased.
richard c