Didn't get the persons name but he went above and beyond compared to past experience which wasn't bad . He took his time inspectingJAMES C.
Customer Reviews for Shoopmans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JEREMY C.
Customer did not leave a comment.Becky B.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Gavin W.
Customer did not leave a comment.April G.
Customer did not leave a comment.Philip H.
I have used showman's uhaul for over 10 years. Always helpful.DAVID D.
I have used shoopmans for over 10 years and they have been great to work with.DAVID D.
Quick friendly serviceBrandon R.
Customer did not leave a comment.Martha S.
Nice Job!Albert S.
I'm not a fan of all the hoops you have to jump through to return a truck without a person onsite, but there weren't any problems.Keith R.
Customer did not leave a comment.Steve N.
Customer did not leave a comment.DAVID R.
No one at location had to wait along with another person. Who had already been there one hour before me who had returned to conduct business and no one was there apparently then either. I only waited about 20 mins. No big deal for me had nothing better to do.George B.
IT WAS 1: 30 IN THE MORNING A NOTHER OR NO ONE WAS AROUND EXCEPT BARKING DOGSRocklin H.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.cindy N.
Customer did not leave a comment.Richard H.
The man that helped my father and I was very rude. He even told my dad that he didn't have to rent to us. All because he didn't see how I put my dad down as the driver because I broke my foot and can't drive but I was paying for the uhaul. I simply pointed to my dads name on the screen and the male got very rude and asked if we wanted to do it ourselves and then said he didn't even have to rent it to us. We were on vacation and our vehicle broke down and was just needing some help. I will not recommend this location to anybody because I would not want them to be treated with such disrespect like my father wasROBERT F.
Customer did not leave a comment.JACK R.
Customer did not leave a comment.VIRGINIA P.
The staff was very friendly and the rental pickup service was fast and hassle free!JERRY F.
Customer did not leave a comment.STEVEN H.
Associate was friendly and courteous. Very helpful. Highly recommend.CARL D.
Shoopmans is great to work with. Very clean facility with a friendly staff. This is my first place to go when I need to rent a U-Haul.Kyle J.
had trouble with AC. When going up a hill the AC would not work, would only put out hot air. going down hill or level land, AC worked good.jacqueline B.
Get rid of the bowling green retail store on campbell lane in bowling green. Not a good experience when I rented thereJAMES H.
Customer did not leave a comment.William I.
Customer did not leave a comment.benjamin A.
I feel that it cost alot from just goin to glasgow to bowling green kentucky and we only used it for hours. We had it back before the next morning and it cost 196 for itAmye M.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.Ricky G.
Customer did not leave a comment.RICHARD C.
Very bad experience and will never use online again. When I got too location no one was there and when I called the number of the location he said left a little early because nothing was scheduled. He came right in to help me and get it straightened out. He said my rental had been moved to another location and didn't know why or how and couldn't even tell me the location. NEVER EVER WILL I USE YOUR ONLINE SERVICE AGAIN !!!Darin B.
Customer did not leave a comment.Mark T.
Everything was simple, painless and quick. Will be back again when I need to rent oneDAVID S.
Nothing. Same as above. Excellent serviceDenise R.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.Freeman S.
Customer did not leave a comment.Tim H.
Customer did not leave a comment.Jeffery F.
The online process sucked however once I went into the place it went smoothly and fast. Next time I need a uhaul I will definitely be going back inside this place.Kari C.
Truck was leaking water and my personal belongings got wet had to re wash all of my clothes and blankets witch on top of a move is horriable and the truck has major front end issues was shaking very bad at 60 mph was a horriable experience and would like to be contacted asapTracie S.
Have rented several times from Shoopman's and they have always done an excellent job in service.Leah M.
The lack of smaller trucks/vans made the entire experience more costly both financially (at least 20%) and physically (a 20' truck). Next time I need a part for my truck, I'll pay for shipping.Robert F.
Called ahead for drop off, the owner stayed late to allow me to drop off.Larry C.
Always friendly and very helpful. My first choice for U-HaulKyle J.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Kyle H.
Customer did not leave a comment.Millard K.
Customer did not leave a comment.JAMIE C.
Customer did not leave a comment.Robert H.
They were late with the rental. They were rude about it cause their lunch was interrupted. He said well we have to have a lunch. Then said my sister didn't know what she was talking about but she set the pick up time at 12 herself. That is a horrible way to treat customers. I'm never using uhaul againMark M.
All goodKENNY K.
Customer did not leave a comment.Tonja W.
Customer did not leave a comment.Brandon M.
I don't have smart phone and data. Thankfully, my daughter was with me and was able to complete dropoff infoNickie T.
They good guys and everything is good just takes forever to get the in and out. Have to wait for the computer to load everytime and its really slow. You cant never go and get in and out quick and there's nobody in line waiting just a lil slowThomas B.
Customer did not leave a comment.David B.
My reservation was moved once after scheduling the trailer. Then when I showed up after a 30 minute ride out of my way the trailer was not at the location. I had to drive back 30 minutes to pick up a trailer at another location.Daniel L.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.Jason R.
Service was excellentChristle A.
Customer did not leave a comment.Marcus A.
Everything was great. Thank you and Shoopmans .THOMAS H.
The hours online are incorrect and the person who helped me was very rude and short with me.Tyler S.
drop off on a Saturday, location was not open at the time. Called the next business day, very friendly and helpful.CARL D.
great experience no issuescarolyn P.
UHaul electrical connector was dirty and intermittentjames P.
Customer did not leave a comment.Jami B.
Customer did not leave a comment.Vicki K.
Super friendly. Explained everything very thoroughly.heather H.
Customer did not leave a comment.Stephanie V.
Great customer service, I got exactly what I requested without having to compromise for another size moving truck. I've used U-Haul a few other times but this location made things smooth and stress free for me. Thanks Guys...Ray T.
Customer did not leave a comment.Ariana S.
Customer did not leave a comment.Freddy D.
The drop off place was clean and welcoming to the customer. Employees was well groomed. They need to have an award for the best U-Haul place.lynn L.
They were friendly and easily answered all questions.Oliver H.
Customer did not leave a comment.Charles B.
Best deal for movin on a budget- trailers in good shape and pull well Shoopmans is a great front-end for the product and make it a great experience overallMICHAEL S.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.James E.
Always very helpful getting equipment ready for tow. ThanksKyle J.
When my niece went in to drop off the vehicle and explained everything he was rude and non receptive. I think Uhaul should screen their locations a little better.Dana S.
Verry friendly desk attendantdon carlos R.
poor customer service, and def tries to rip consumers off. paid double for one way .ridiculous.Toby T.
I have rented u-hauls from Shoopman for years. He is always helpful.Michael T.
Customer did not leave a comment.thomas P.
Customer did not leave a comment.Scott B.
Very good in and out in no timeTimothy M.
Customer did not leave a comment.Theresa M.
The whole experience renting with UHaul was miserable. I specifically went to the location for pick up (40 minutes drive) we wanted to use due to convenience a week before the rental time to ensure we would have ALL the equipment we would need. When I received a text stating the pick up location was different I began calling relocation and eventually went (again a 40 minutes drive)to the location which I had made the arrangement. The location was closed. I called and went to the location from the change in location (another hour drive further from where I needed the truck/car hauler) only to find out there wasn't a car hauler and I would have to go to a THIRD location- the next day. For my trouble? 30 additional milesJoy S.
Check the shocks, drove like their bad, bounced all over the road!theresa M.
Customer did not leave a comment.Patricia C.
Good job. Very friendlyKevin B.
Will be getting any UHaul I need from there now on.Walker G.