The place was a complete disaster. The person handling us was rude, unprofessional and claimed unethical things. Here're the full nine yards of what all went wrong: I had a frustrating experience at this U-Haul location. When we arrived to pick up our reserved truck, we found a significant amount of water pooled inside the cargo area. The agent explained it had rained the night before, which may be understandable — but the truck should have been checked and prepared before pickup. Throughout the interaction, the agent kept asking if we still wanted the truck, which felt more like pressure than genuine concern. He even claimed that he had to cancel someone else's reservation to give us this truck — despite the fact that we had a guaranteed reservation through U-Haul’s official platform. If that claim was true, it would mean the location was double-booking, which is unethical and against U-Haul’s policies. To make matters worse, he made us feel like we were being difficult just for expecting a clean, usable truck — even going so far as to complain about having to clean the water himself with a mop and squeegee. Again, he continued to ask if we still wanted the truck. All the while, we remained patient and friendly. We even let him serve other convenience store customers who came after us, trying to be respectful of his time. This kind of attitude is unprofessional and disappointing. U-Haul customers should not be made to feel guilty for expecting the vehicle they reserved in proper condition.
ADITYANAYAN K
Customer Reviews for Shop Smart Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went good
Edison GNot switch my location from selected location.
Craig RBe mindful of additional equipment you borrow. Website lets you book dollies even if rental location never had it available.
William ZEverything about my truck rental went as promised. A positive experience!
David BAside from the dirty floor, the truck was flawless. Very convenient and easy to use. I will use U-Haul again!
Derek BClean your trucks we had 1 today February 1 2025 the back of truck was garbage and full of mud and the lock to lock the back was broken do you job for the next Customer because thus customer will never be back
Jeffrey R