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WILLIAM W
Customer Reviews for Shoppers Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely great! No complaints
TIMOTHY WReturned trailer on 3/4/2025 more than 24 hrs. early and was told I would get a credit, that didn't happen
ROBERT KI want to Thank Bowen & Larry for their support answering All my many questions creating my reservation & making my pickup & delivery smoother Both are very professional & helpful! I will definitely be using & referring others to this UHaul location
PEGGY WFriendly and great customer service
STEPHANIE BPick up went very quick and easy.. Was told when I reserved trailer that insurance was $50 but was charged $75 when I picked it up.
DENNIS TThe truck was dirty (road grime) on the outside, but we had no problems with it mechanically. Location was very helpful and courteous.
Glen LI rented a 5x9 trailer with a ramp tailgate for a 120 mile round trip, picking up a golf cart. About 25 miles up the freeway, the left tire tread pealed off exposing the cords and steel belts. Luckily the tire didn’t blow out and we limped into the closest UHaul facility. Told the Rep there, when I picked up the trailer I kicked both tires making sure they were aired up and I noticed that left tire looked old and worn. That should have been caught by someone. Dropped the trailer off there, but they didn’t have another one. Sent me down the road quite a few miles to another UHaul facility. They had a 5x9 but what a rigamarole to get the right person to get the ok to hook on and go. We wasted well over 1.5 hours getting back on the road. Reps were nice..just not authorized to make a simple switch.
THOMAS JI was charged $6 for gas and only drove 3, miles must be poor gas mileage
RONALD FThe gentleman that helped me with the rental was amazing. He was well educated and polite i will use again and let friends and family know what great experiance I had.
RAFAEL CThe guy was friendly and very helpful
DONALD HI felt like I was overcharged from the past. Trailer was to small at the back for my sxs so I couldn't even use it waste of money
HERMAN GFriendly and caring staff
ROGER EI would use it again for sure.
GEORGE FMy only feedback is the truck was not very clean at least not they were kept during Covid. But otherwise the service is great and I appreciate Larry’s great customer service. He is very nice to deal with.
JOANNA FThe gentleman that helped us was professional and very quick, he also answered all questions we had
ROBERT DThe people at the facility were fine. However they keep charging me even after equipment was turned in on time. Very disappointing
RANDY PToo slow to process paperwork and waiting in line with only one person do do all work.
ROGER SRepresentative was very polite, courteous and professional very enjoyable experience looking forward to my next visit
PERRY POmg… Shoppers was amazing, found an amazing store to put on my local radar. Associate that helped me was friendly and funny. The positive cherry on top of the 14 hour journey.
Robert LExcellent help and product with great price
WILLIAM JQuick and clean
GREGORY DThe worker was very sweet and understanding. He went above and beyond
JENNIFER CAs always, they were great. Thank you.
JAMES SThe vehicle performed above expectations. Fuel economy was moreover than expected. Very satisfied
MICHAEL JLarry was awesome! One-way truck assigned to me by system was unable to be located - had to rent local instead resulting in much more time and gas on my part and will keep that in mind next time I rent. Huge obstacle !!!
John WJim was great. A real customer pleaser.
EDWARD OCustomer service as always is good from the location, I have used this location many times. However the trailers need to be inspected better, this is the 2nd time I've gotten a trailer that has no thread left on the tires making it to where if I go on the freeway loaded or not it has a horrible shake from a tire separation and/or bald splitting tire.
AARON BGuy was great, handled me and the equipment better than most… problem was with U-Haul as a cooperation: transferred me 4 times in an hour, no one could figure out the correct pricing. I’m sure I overpaid but I didn’t want to wait a day to save $50.
NICOLAS GArrived with NO dolly in the back. Truck was full of dust. All my stuff got dust all over it. Failure.
RYAN FI was double charged for a day use. The sales person rented me a car dolly for one day and told me that it's $45 for 24 hours. I returned the dolly after store hours and was double charged. Poor sales information relayed. Furthermore my receipt shows one day use with one charge. Upon returning I got double charged.
WILLIAM TThank you so much. Great customer service man saturday for great hrlp
ROSEMARY JAwesome
Phil CGood service
CURTIS BIt’s always a pleasure renting from this place. Can’t even describe how happy I am. ..😁😄😃😃☺️☺️
PATRICE TBetter way or to look up exact mileage for pricing.
Elsa NRenting the trailer was easier than I thought it would be. Was in and out quickly. And price was very reasonable.
Larry SCan”t improve perfection. Jim is always friendly and helpful.
John MThe customer rep struggled with basic information, the truck mirror, which is pointed out as not being in good condition, wouldn't stay in position, and the truck wouldn't start at one point.
John Othe gentleman was above and beyond courteous, helpful, and accommodating. great experience!
RHETT BAfter being blindsided with the loss of my sister and a very foul East Mesa retirement park literally stealing the manufactured home from my deceased sister's estate , I was told I had less than 16 hours to vacate. A friend pointed me to the Shoppers Supply location in Apache Junction AZ. The sure manager was very personable aa well as quite comprehensive in finding me the best deal out there. Then through a follow up call 2 U boxes were delivered to my property in Show Low elieviating the need to unload the truck in the dirt. U Haul simplified the entire experience to a degree that words cannot express. Truly a beacon of light during one of the darkest seasons of my life. Your East PHX valley team is incredible Matt
MATTHEW SI know these trailers get alot of usage. The trailer I had rented was bouncing all over n had to grease the left front hub. Other then that it was perfect for me
JOSEPH DGreat people and the trailer worked great?
DAVID JVery friendly and helpful
J HYou.need to stream.line the process that it takes to get a trailer from you. The computers and system are antiquated and it takes to long for 1 person to rent anything
KEITH G