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MARTIN M
Customer Reviews for Shoppers Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very nice and helpful
SARA POur whole experience was great.
JAMES BWe had a very good experience so there’s nothing I can say needed to improve. Both guys that helped us were very professional and friendly.
melisa sI made an appointment to pick up a trailer in Scottsdale, AZ . I was called the day before & told that I would have to drive to Cottonwood, AZ to pick up the trailer! This is a 4 hr round trip! The uhaul rep said this was on the way to where I was going. So I said, well, I would have to drive back to Scottsdsle to load it. She didn’t seem to understand this. Why have customers select a pick up location as this is meaningless. I was told that when you make a reservation it only guarantees that you will receive a call the day before. It does not guarantee that a trailer will be available at the location you selected or that a trailer will even be available at all. Come on uhaul, you can do better than this! Spend some $ and get an updated reservation system! I’ll be looking for a different company to use next time.
MAUREEN TThings where super good. Young man at counter was just so nice. All went well. Really liked this particular location. Keep up the good work.
BRIAN GIt is a great place to do Business. I have used this place more than once. Thanks
Darcy BThis location appeared to meet all U-Haul standards
SHAWN MI found out about my pickup location by looking at my account. online. A call would be better or at least an email or text Maybe that would have happened later in the day and I just jumped the gun and looked before they had a chance to notify me.
DONALD DWas very courteous and kind. Understood my needs and was patient.
KATHLEEN SMaybe better directions where to check in with a representative. Customer service was excellent.
Debra HQuick return,nice people easy process.
ROBERT GTotally satisfied. The process was quick and easy. The gentleman that rented it was very polite and professional!
RANDALL PFriendly help, smooth system. I’ll be returning for future equipment needs.
NORMAN OThank you. Everyone there very helpful and equipment worked great.
BRUCE MService was fine
DOUGLAS BHave an employee at the counter that is familiar with the U-Haul renting.
LuCinda WThe rep was very knowledgeable and friendly was quick and went over everything with me it was a true pleasure
KARRI CYours called to confirm my tailor was there and held for me. Got there went threw rental process went to get trailer not there. They upgraded me too next tailor so they help me great. U Hall adminastration lead me too a tailor not there.hsppened twice now
REGINALD HThis is my go-to place for rental.
DALE LAbsolutely great! No complaints
TIMOTHY WReturned trailer on 3/4/2025 more than 24 hrs. early and was told I would get a credit, that didn't happen
ROBERT KI want to Thank Bowen & Larry for their support answering All my many questions creating my reservation & making my pickup & delivery smoother Both are very professional & helpful! I will definitely be using & referring others to this UHaul location
PEGGY WFriendly and great customer service
STEPHANIE BPick up went very quick and easy.. Was told when I reserved trailer that insurance was $50 but was charged $75 when I picked it up.
DENNIS TThe truck was dirty (road grime) on the outside, but we had no problems with it mechanically. Location was very helpful and courteous.
Glen LI rented a 5x9 trailer with a ramp tailgate for a 120 mile round trip, picking up a golf cart. About 25 miles up the freeway, the left tire tread pealed off exposing the cords and steel belts. Luckily the tire didn’t blow out and we limped into the closest UHaul facility. Told the Rep there, when I picked up the trailer I kicked both tires making sure they were aired up and I noticed that left tire looked old and worn. That should have been caught by someone. Dropped the trailer off there, but they didn’t have another one. Sent me down the road quite a few miles to another UHaul facility. They had a 5x9 but what a rigamarole to get the right person to get the ok to hook on and go. We wasted well over 1.5 hours getting back on the road. Reps were nice..just not authorized to make a simple switch.
THOMAS JI was charged $6 for gas and only drove 3, miles must be poor gas mileage
RONALD FThe gentleman that helped me with the rental was amazing. He was well educated and polite i will use again and let friends and family know what great experiance I had.
RAFAEL CThe guy was friendly and very helpful
DONALD HI felt like I was overcharged from the past. Trailer was to small at the back for my sxs so I couldn't even use it waste of money
HERMAN GFriendly and caring staff
ROGER EI would use it again for sure.
GEORGE FMy only feedback is the truck was not very clean at least not they were kept during Covid. But otherwise the service is great and I appreciate Larry’s great customer service. He is very nice to deal with.
JOANNA FThe gentleman that helped us was professional and very quick, he also answered all questions we had
ROBERT DThe people at the facility were fine. However they keep charging me even after equipment was turned in on time. Very disappointing
RANDY PToo slow to process paperwork and waiting in line with only one person do do all work.
ROGER SRepresentative was very polite, courteous and professional very enjoyable experience looking forward to my next visit
PERRY POmg… Shoppers was amazing, found an amazing store to put on my local radar. Associate that helped me was friendly and funny. The positive cherry on top of the 14 hour journey.
Robert LExcellent help and product with great price
WILLIAM JQuick and clean
GREGORY DThe worker was very sweet and understanding. He went above and beyond
JENNIFER CAs always, they were great. Thank you.
JAMES SThe vehicle performed above expectations. Fuel economy was moreover than expected. Very satisfied
MICHAEL JLarry was awesome! One-way truck assigned to me by system was unable to be located - had to rent local instead resulting in much more time and gas on my part and will keep that in mind next time I rent. Huge obstacle !!!
John WJim was great. A real customer pleaser.
EDWARD O