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SONJA T
Customer Reviews for Shoppers Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely helpful friendly service. Great agency.
GLORIA SSmooth!
JOHN Malways appreciate the helpful and friendly service
STEPHANIE KExcellent customer service, I use them all the time!
ROBERT GThe Open trailer had some in it. The desk was not manned when I arrived to pick up trailer and was not manned when I arrived to return trailer.
ROBERT PThe location was actually a Shopper’s Supply Store. It looked like they had a lot of U-Haul equipment. The gentleman that helped me was again knowledgeable and courteous. He had me checked out and unload very quickly.
STEVEN DKeep up the good work, thank you for your professionalism
ROGELIO RThanks for helping us and fixing the errors we had.
RYAN Bnice people
ROBERT LStaff was courteous, knowledgeable, and friendly. I like to give a special thanks to Bowen who handled my check out and went over all the information before sending me on my way. The return was fast and extremely easy with the drop off box. Will definitely use this location again due to all those involved in helping me get in and out in a hurry. Great job. Please feel free to contact me with any questions or concerns you may have. Thanks, Kevin 406-360-9009
KEVIN P1 of the 2 trucks we rented was charged milage. They were driven together. I will be using and recommending other truck rentals from now on.
esmeralda TBefore I had even started packing the location was calling me. They called repeatedly daily. And when dropping off I told them about the issue of the smoke and my concerns for the mileage due to the gas issue. They said they would call if there were any charges. They did not call. This is the 2nd time uhaul has added fees, I full the truck, I sweep them out and some how there are always charges. I tried to the the drop location to give the a record at the tike of drop. But they said they couldn't. So I had to wait for an email. The return system is set up to charge customers in a dishonest way. Having to drive a truck that stank like cigarettes and then charged for mileage one the truck not driven. It's disgusting and seems to be a business practice with uhaul.
BRADY TQuick friendly service well done
LEONARD SWhen returning a rental, if the renter calls or texts their ETA to the facility it may expedite the return. Otherwise the Check out Clerks contact the associate on the arrival. It was still an excellent experience, I will continue to rent anything from this facility. Thank you.
RAYMOND CGood customer service. I will definitely use again.
PETER LShoppers was excellent I don’t remember the name of the gentleman that helped me but he was excellent and very knowledgeable
ALBERT SExcellent service. Always happy to use U-Haul.
TIMOTHY RThe inside of the windshield needed a cleaning. The staff was helpful and friendly. He took the time to show me the 2 different size trucks I was considering. He confirmed the information matched the receipt, like the gas level. He helped me with the mirrors. Very pleasant first time experience
Tina MOnly thing that went wrong was a low tire on the car hauler that the original point aired back up but did not check for leaks. The tire later blew out completely the next morning in Albuquerque but your roadside assistance took care of it.
SHEILA BVery nice people
Ilona DLarry was extremely helpful and knowledgeable. He was just great.
RICHARD WThe car hauler had a serious problem causing a stressful time for us after we discovered it.
CLINT OThe U haul person was very nice l would recommend this place all the time
PAULA FI did everything with the app. I dropped off before they opened. The app works very smoothly, never saw any personnel to rate.
Bruce Zkeep going
NICOLAS SI was disappointed that the price was different when I picked up the trailer. They told me the extra charge was a "tax" from Uhaul. Next time I meed a trailer, I will find a different solution. I will also tell my friends not to trust Uhaul.
JEFFREY MRep on site was great.
MICHAEL FI reserved a 4x8 in Mesa a week or so in advance. When I showed up it had not yet been turned in. So I had to go to Apache Junction that was out of my way to get a trailer that I needed that day. I thought if you had a reservation that they would have your trailer. This 2nd place was fine but out of my way but not their fault. Overall all went well but I was a bit upset that the trailer that I rented in advance was not ready when I came to pick it up
KELLY MPerson who helped me load the equipment and check it in was very pleasant and helpful.
David Hvery nice and helpful
SARA POur whole experience was great.
JAMES BWe had a very good experience so there’s nothing I can say needed to improve. Both guys that helped us were very professional and friendly.
melisa sI made an appointment to pick up a trailer in Scottsdale, AZ . I was called the day before & told that I would have to drive to Cottonwood, AZ to pick up the trailer! This is a 4 hr round trip! The uhaul rep said this was on the way to where I was going. So I said, well, I would have to drive back to Scottsdsle to load it. She didn’t seem to understand this. Why have customers select a pick up location as this is meaningless. I was told that when you make a reservation it only guarantees that you will receive a call the day before. It does not guarantee that a trailer will be available at the location you selected or that a trailer will even be available at all. Come on uhaul, you can do better than this! Spend some $ and get an updated reservation system! I’ll be looking for a different company to use next time.
MAUREEN TThings where super good. Young man at counter was just so nice. All went well. Really liked this particular location. Keep up the good work.
BRIAN GIt is a great place to do Business. I have used this place more than once. Thanks
Darcy BThis location appeared to meet all U-Haul standards
SHAWN MI found out about my pickup location by looking at my account. online. A call would be better or at least an email or text Maybe that would have happened later in the day and I just jumped the gun and looked before they had a chance to notify me.
DONALD DWas very courteous and kind. Understood my needs and was patient.
KATHLEEN SMaybe better directions where to check in with a representative. Customer service was excellent.
Debra HQuick return,nice people easy process.
ROBERT GTotally satisfied. The process was quick and easy. The gentleman that rented it was very polite and professional!
RANDALL PFriendly help, smooth system. I’ll be returning for future equipment needs.
NORMAN OThank you. Everyone there very helpful and equipment worked great.
BRUCE MService was fine
DOUGLAS BHave an employee at the counter that is familiar with the U-Haul renting.
LuCinda WThe rep was very knowledgeable and friendly was quick and went over everything with me it was a true pleasure
KARRI C