Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Counter staff was cordial and informative. She processed the rental forms quickly.
EDWARD B
Rating:
5.0
Very fast service!
LORI T
Rating:
5.0
.
CATHARINE L
Rating:
5.0
Customer did not leave a comment.
THOMAS H
Rating:
5.0
Excellent customer service and convenient location.
HOWARD P
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
4.0
Not maintained because tire had a blowout and we had to go diwn street also to pick truck up . The windows not clean. Would be much easier if there was cruise control and seats reclined a bit for long trips! Other wise ok
JAN N
Rating:
4.0
Customer did not leave a comment.
ROGER W
Rating:
5.0
Customer did not leave a comment.
RYAN W
Rating:
5.0
Customer did not leave a comment.
REBECCA H
Rating:
5.0
Customer did not leave a comment.
Nancy N
Rating:
5.0
Customer did not leave a comment.
MARY M
Rating:
5.0
Friendly, respectful, and efficient!
JASON G
Rating:
5.0
Very helpful and courteous presence.
NORMAN V
Rating:
5.0
Customer did not leave a comment.
GARY R
Rating:
5.0
Customer did not leave a comment.
GARY R
Rating:
3.0
Customer did not leave a comment.
JEFFREY H
Rating:
4.0
Customer did not leave a comment.
ANTHONY B
Rating:
5.0
This location GREAT-----Super service, friendly, Just great people
TERENCE T
Rating:
5.0
Pleasure to work with and talk to. Will be back!
EARL M
Rating:
5.0
Absolutely the best experience I have ever had renting from U-Haul. Quick, professional, no hassle perfect service!
Will not go anywhere else!!!!
Highest recommendation!
DANIEL C
Rating:
5.0
Customer did not leave a comment.
Leatha C
Rating:
5.0
The folks at Shore to Shore rental were great to work with. THANK YOU
GARY R
Rating:
5.0
Customer did not leave a comment.
Robert F
Rating:
5.0
Excellent service great staff
ANDREW H
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
4.0
Terrified to drive
JOSHUA O
Rating:
5.0
The clerk at this location was very friendly and she noticed the extra few miles on the odometer, because of having to locate the hand cart in Hermann, MO. This clerk having nothing to do with the prior situation promptly dismissed the extra few miles and apologized for my inconvenience. Excellent customer service and we felt better about the previous situation.
Mark S
Rating:
3.0
Customer did not leave a comment.
MURRAY C
Rating:
5.0
Customer did not leave a comment.
Joshua J
Rating:
4.0
Customer did not leave a comment.
Thomas I
Rating:
5.0
Worked with them before. Super efficient and helpful.
ANTHONY S
Rating:
5.0
Customer did not leave a comment.
THOMAS H
Rating:
5.0
Customer did not leave a comment.
THERESA K
Rating:
4.0
Customer did not leave a comment.
DAVID B
Rating:
4.0
Customer did not leave a comment.
DONALD Z
Rating:
5.0
Customer did not leave a comment.
FREDRIC B
Rating:
5.0
Customer did not leave a comment.
NEIL M
Rating:
4.0
Customer did not leave a comment.
sandra y
Rating:
4.0
Not much
CHARLES R
Rating:
5.0
Customer did not leave a comment.
FREDRIC B
Rating:
5.0
Customer did not leave a comment.
DONALD K
Rating:
5.0
Friendly and helpful staff
KEVIN H
Rating:
5.0
Customer did not leave a comment.
Mark S
Rating:
5.0
Customer did not leave a comment.
Kirk W
Rating:
5.0
Customer did not leave a comment.
Kyle S
Rating:
5.0
Customer did not leave a comment.
ELMER B
Rating:
5.0
I dropped off the truck after hours, so I didn’t interact with any personnel. This survey should have an NA option.
KEVIN J
Rating:
5.0
Customer did not leave a comment.
FRANCIS M
Rating:
5.0
Thanks for your help
Michael F
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Customer did not leave a comment.
Patricia M
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
It was a great experience!! No improvements necessary!!😃
scott b
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Just quality owners----friendly ---great service---
TERENCE T
Rating:
5.0
Customer did not leave a comment.
Pete S
Rating:
5.0
Customer did not leave a comment.
gary s
Rating:
4.0
Customer did not leave a comment.
Wesley C
Rating:
5.0
Customer did not leave a comment.
Katie F
Rating:
5.0
Customer did not leave a comment.
tom s
Rating:
5.0
Customer did not leave a comment.
KEVIN F
Rating:
5.0
Customer did not leave a comment.
William D
Rating:
1.0
The customer service rep was surly. The “store” was filthy and quite frankly a dump. And this was after I received a last minute call from UHaul moving my pickup location 45 minutes away from the original location - which added 1.5 hours of time (driving there and back to the house) for two people.
Edward J
Rating:
5.0
Great
Javier A
Rating:
5.0
Customer did not leave a comment.
Andrew A
Rating:
5.0
Excellent staff, they made the rental process easy and smooth - trailer reservation, pick up, and drop off.
tim s
Rating:
5.0
Linda was very helpful. She even took our picture with our truck!
Nicolo C
Rating:
4.0
Customer did not leave a comment.
Russ C
Rating:
4.0
Customer did not leave a comment.
Marcus E
Rating:
5.0
Customer did not leave a comment.
tom m
Rating:
5.0
All was ready at the proper time and as expected.
cindy o
Rating:
5.0
Customer did not leave a comment.
Scott B
Rating:
5.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Customer did not leave a comment.
Lawrence G
Rating:
5.0
Customer did not leave a comment.
sigrid w
Rating:
5.0
Everything was perfect. Very helpful and friendly small town experience. Looking forward to next time.
Scott F
Rating:
1.0
We live in iron mountain michigan, we had to drive to sturgeonbay Wisconsin to rent a cargo van. That was the closet location for a cargo van.142 miles away from our home.
Sara B
Rating:
5.0
Customer did not leave a comment.
linda m
Rating:
5.0
Customer did not leave a comment.
Lisa H
Rating:
5.0
Customer did not leave a comment.
brad m
Rating:
5.0
I actually did on online/after hours drop off but I've been in this store many times. Always helpful. Cell service is weak in that area; online turn in was slooooow.
WILLIAM S
Rating:
3.0
I was sent a confirmation to pick a trailer up at 7:15 when in fact the location didn't open until 8:00 . This caused me great inconvenience.
Mike S
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
Leatha C
Rating:
5.0
Customer did not leave a comment.
keith k
Rating:
5.0
Customer did not leave a comment.
Luann F
Rating:
4.0
Customer did not leave a comment.
Bob P
Rating:
5.0
Customer did not leave a comment.
elizabeth l
Rating:
5.0
Customer did not leave a comment.
Glenn P
Rating:
4.0
Customer did not leave a comment.
Keith S
Rating:
5.0
No improvement needed based on my experience. Pickup and dtop off with no issues
DARIN B
Rating:
5.0
I ordered a van. I got my order sent over to a different location for a 10 foot truck. I did not want a truck.Took me time to get my order flipped back over to the place with a van. Linda was supper nice helped me get things right. Had to do a paper contract due to computer issues. Maintenence should be done after hours on the computer not when people are to use things.
Tammy S
Rating:
5.0
Fantastic service from very knowledgeable staff!
Daniel V
Rating:
3.0
Brand new trailer. Very slick with the drop down gate
dave c
Rating:
5.0
Very helpful staff. The posted hours vs. those on the web site were deceiving.
WILLIAM S
Rating:
5.0
great service
milton l
Rating:
3.0
The U-Box I received was damaged where some type of object had rammed the side and split the plywood, leaving a hole open to the elements, which could have let mice in, had I not alerted them to this. I didn’t notice it until I had moved my 2 heaviest items in, so I wasn’t going to unpack to get a new box. Shore to Shore fixed it from the outside after I dropped it off, as I had asked, but it should never had allowed to be rented out in that condition.
Rating:
5.0
The folks at this location always helpful, thanks.
