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Shawn H.
Customer Reviews for Shore To Shore Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think it's terrible that you opened a company owned store 1.5 miles from a local owned store! Basically going to most likely put the private owner out of business.
mark B.Rented several times from this location always good service
Michael L.Service was excellent, Linda Johnson was very helpful.
Thomas M.Amazing!!!
Aisha U.The woman who received our vehicle was wonderful.
Kerrick G.The truck was not washed. It had a huge graffiti on one side, and the windshield wiper blades were so worn-out I was afraid that they would come off. Also, the truck was on 3/8s filled with gas, so I topped it off (as there is no way to calculate milage or tank capacity), and thus did not use most of the $80 I put in.
Chris S.I had both a positive and a very negative experience. The woman who managed the paperwork was prompt, knowledgable and courteous. The man who went out to the lot to connect the trailer to my vehicle was aggressive, rude, very unclear in his instructions and made it seem like a customer was the greatest inconvenience he had to endure. I was so relieved to have the trailer hooked up so that I could leave. I have worked with this location before on several occasions. The woman who runs the place is hard working and efficient. The guy she has working with her is abrupt, rude, and could not make a customer feel more unwelcome if he tried. I will not rent from this location again.
Gordon P.Nothing, Linda was Awesome, I would highly recommend this location.
mark K.Easy check in. Excellent service!
James C.The drop off of both the 5'x8' trailer and the U-Boxes went very smoothly. Everything was done professionally and with care. Shore to Shore Rental LLC was really great to work with!
Alfred K.Excellent customer service!
Catharine L.Shore to Shore is the staple here for renting just about anything. Friendly staff there too. The smallest rented cargo van is quite nice with electric mirrors, windows, and backup camera display makes backing up a cargo van with big blind spots easier. The van was great for transporting a huge TV from Best Buy to my house that wouldn't fit in car.
tim M.The trailer was clean but old and had no capacity to cushion the bumps. It was impossible to keep the furniture from moving around even with blankets and rope ties.
Steve K.Dropped off after hours.
Gerald N.Very fast and easy
Thomas H.I went to the new U-Haul store in Sturgeon Bay to reserve the trailer. They looked up my account, which was in my husband's name. Because he passed away 18 months ago. I gave them my updated contact info. The night before my early morning pick-up, some employee in Milwaukee called my dead husband's cell phone and left him a message that the pick-up location had changed. This was a very painful start to a long day of pulling a trailer. The woman at the new location (Shore to Shore) was wonderful and professional. Whether the employees at the new store didn't bother to record my data or whether the corporate guy in Milwaukee was an idiot, I have no way of knowing.
barbara C.I used this center for about five hauls during a move last year. They do a good job.
mark T.LYNDA WAS VERY NICE TO ME , SHE'S A GOOD EMPLOYEE , MAYBE YOU SHOULD LOOK INTO A RAISE FOR HER DAVID LEFEVRE FROM STURGEON BAY
David L.Scott Anderson was great!
Jacqueline M.I thought the whole experience at Shore to Shore was top notch. An overall GREAT experience, no problems, and more help than I would expected. Thanks again for all the help . Would definitely recommend and and use again
Ronald R.Excellent from start to finish!!!
Richard J.Linda is great to work with.
vickie D.I dropped the truck off when the store was closed. Process was easy. Based on observation from the outside of the building, I would certainly rent a truck for this location.
DARRELL C.Great service
chris G.When I arrived I was not treated that well until someone else stepped in to assist and complete the reservation.
Bryan M.Friendly, helpful staff. I can't think of anything that would have improved the experience
John M.Linda is excellent to work with.
st john B.You made it it easy... Thank You
kelly B.No issues at the drop off location. They were professional and helpful when I asked about drop off procedures.
Stephen D.Great to work with. Easy in and out.
Joel T.Friendly, knowledgeable staff.
Judy S.Went very smooth;ly. Very helpful.
Robert G.There's a global pandemic going on. It would be nice if you could wear a mask out of concern for the well-being of your customers.
Alexander F.returned after hours so could not rate some items.
THOMAS S.Very understanding and helpful.
GERALD M.Very easy to work with
David P.The website had a few errors and resulted in a double booking. Needs to work better
Jack F.Work on your I.T. issues
Eric E.I think it was a great service, ( the uboxes) city wide storage and Uhaul, went above and beyond her duty a service person. Cindy was great, checking on my box many times (it was a week late.) the entire process was easy and a great way to move. The box being late was understandable as Stugeon bay is a bit far from interstate highways.
karen T.I paid for 5 days plus 5 additional days and returned the trailer early. I would have thought I would get a refund but nothing.
STEVEN S.