Darcie S.
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Customer Reviews for Shore To Shore Rental LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shore To Shore Rental LLC
DOUGLAS M.
Better directions to drop off location. My GPS didn't work in the area.
Michael W.
Excellent experience and value
Ronald B.
Just ok
Thomas S.
No COVID-19 awareness. No one wore masks or even pretended to be concerned about the current issues.
Rudolph S.
I would suggest you update the electronic check-in. I used that method before going to the uhaul location to get my trailer. But at the location, I had to go through submitting the very information I had previously entered online. Why?
scott R.
Best of the best. Linda came out and showed me how to disengage my trailer with vehicle. When I brought the truck back she came out immediately and went through the truck and checked me out in minutes. Appreciated the friendliness and timeliness of transaction.
Kirk W.
Great
Peter S.
None of the employees wore masks. They should do this out of consideration of customers.
Barbara M.
This location is close to where I live. The cargo van I rented was perfect for me. It was a work horse. To improve: usb capabilities for using gps directions and maps on cell phones. Inside windshield needs to be cleaned more often. Linda was very professionally and very knowledgeable. will rent again if need to.
Rachel Y.
Right next to a gas station for easy fill up. Not the world's greatest parking lot but easy enough to pull a truck into. Key drop took a second to find but it's bright orange so in the end can't miss it.
Gerald D.
I Do not think anything. Shore to Shore does an excellent job of running their rental business. You should get more locations like this. I have rented from other locations - this is A +.
Thomas M.
Excellent service from Linda in Sturgeon Bay.
Kyle E.
Nothing
Margaret C.
Great service!
Alan J.
Very friendly. Explained options well.
Catherine G.
Point out where the odometer is !
Paul L.
Truck was nosy
Keith L.
No improvements necessary, Linda was very accommodating as we needed to move the rental a day earlier. Very easy online and counter pick-up and return.
SHEILA A.
The personnel appeared unfriendly, was not courteous, swore, and was NOT WEARING A MASK as mandated by the state. Did not/would not distance and I had to step away many times.
Tricia L.
Seamless and efficient!
Gregory B.
Very friendly and knowledgeable
Dennis B.
staff is friendly and helpful and worked to compensate for the UHaul cooporation. UHaul corporation insists that you use the company app. It does not work on my phone and does not address concerns and issues. Wait time on the 1-800 phone number was over 20 minutes
David N.
Reserved for Mobile Pick-Up, this was not properly set-up at pick-up location. Then, for drop-off (via mobile) I could not get a good cell signal to complete. No options for help - tried called uHaul Help Line, but wait times were way too long. Very frustrating experience - I will avoid renting from uHaul whenever possible in the future
Julie L.
Great people, great experience!
terence T.
I recommend this location 100%
Michael G.
Excellent service and good customer service.
Michael G.
Customer Service is great and very helpful. Good job!
David L.
Excellent service.
Daniel B.
Drop off went very fast. Very pleasant experience.
Bobbie L.
The man I talked with on the phone 5/18 was very knowledgeable and patient answering my many questions and concerns. Great customer service
Mary K.
Easy, fast, convient, friendly service
terence T.
Nothing---Service excellent----Owner stayed late to help me----SUPER
Timothy S.
Shore to Shore always takes care of their customers.
Errin K.
it is very unkempt...not a clean place. it's the only uhaul shop in town though. the rear door roller lock up so coud only open the door about 2/3 of the way which is not a reflection on the location/owners. The trailer needs maintenance.
Karen M.
You need to notify the customer if the U-Box is not going to arrive as scheduled. It shouldn't be up to the customer to track down the shipping department to find out that it is delayed. This delay is not the fault of Shore to Shore Rental it is the fault of corporate UHaul.
richard O.
Make the online return process more user friendly.
Tim M.
Open the store on time and have the computer ready to do business at 8:00 pm
Phil F.
The staff at Sturgeon Bay U-Haul are awesome. The truck I rented was clean but a very rough ride even though I used the tow/haul switch appropriately. One cargo light in the cargo area was out. But it got the job done. I'll be renting again!
Kim W.
Uhaul needs to inform anyone with a DEBIT card that you have to pay the deposit upfront ! I never keep more than 100.00 in this acct. Fortunately for me I had the cash but than it left me without any cash ! Having to make a bank run cost me several miles out of my way plus critical time lost. The rental agency were very nice people to work with, but uhaul has its rules. The debit card information should be posted in large letters so no one else makes this very inconvenient mistake.
Wendy D.
Great experience with this location.
mark S.
Everyone is so nice here
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