Customer Reviews for Shore To Shore Rental LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shore To Shore Rental LLC
Daniel E. on
They were able to provide exactly what I needed and were ready even when I arrived ahead of schedule.
David O. on
The equipment was old . Had to go 800 miles. Everything went well. No problems.
Brian R. on
Efficiently received my trailer on return and had me on my way in no time
Charles H. on
I rented a 4x8 enclosed trailer which towed very nice. A word of caution when you are loading or unloading, there is a sharp edge on the rain gutter across the loading door that can inflict a serious cut on your head. I looked at other trailers at the rental location..same issue.
tim f. on
Quick and helpful turn in.
Annette C. on
when the wind shield wiper goes flying befor you ever leave the lot, you know your in trouble! when the worker hands it to you and tells you to stop at the offixe for the guy to fix it and then disappears, you know your in trouble, when the guy gets upset at you as he snaps it back on, your in trouble! I didn't know until unloading there was a tear in the roof, it rained all the way, my boxes were soaked, my furniture wet and stained. my car wasn't tied down properly, and one wheel was totally undone she I arrived. This is my second bad experience wealth U-Haul, I don't plan on using them again! the cost is ridiculous, the motor ran so hard and it used dear more gas than it should have. The equipment is just not taken care of as it should be, a customer should not ggave to be worried about whether they will make it or not. I'm not satisfied at all... I was told I'd get a 30% senior discount when i called earlier to a different location, then when it was time to move, the guy was gone, and place cIosed and I had to go to another store and no discount! Just not happy with this experience. Last time I used U-haul, I was delayed with a blow out on the Ohio turnpike, something's not right when you can't count on the equipment! yes things happen, but this is ridiculous after spending so much money...
max m. on
Trailer was in good condition and clean. Staff hooked the trailer up to my truck and got me on the road. Thanks
jorge o. on
Very nice and friendly people they even help me pick up the trailer,the boxes and the lady even connected the trailer for me and told me everything the is it to know about the hook up we are very pleased
lynn s. on
Great value great personal service.
sheryl b. on
Friendly, efficient
daniel s. on
I am 60 years old and have never used U-Haul. We were on vacation and found a very large item in Sturgeon Bay and ended up checking into U-Haul to drive it home. I was surprised at how economical it is to do such a thing! For the rest of my life I will consider using U-Haul if I am far from home and find something that I want to bring home. U-Haul is not just for moving!
Michael K. on
Great service. Staff very helpful.
Brian B. on
quick service
jim b. on
Have more vans. I was lucky, though, and found one available through your helpful local staff in Fish Creek and Sturgeon Bay, WI. Got the move done. Thanks.
scott s. on
Very friendly and helpful.
Michael B. on
Good service.
David T. on
Only downside was no a/c in the van, and it was a warm day. Everything went great. Dave Topp
JAMES S. on
We were told that both rentals would be ready for pick up at this location. Instead, my 5 month pregnant wife had to go on a wild goose chase an hour away to two locations to hunt down our equipment. Our move was stressful enough, and you made it way worse than it needed to be. I'm never using your company again, and I will be sharing my experience with everyone.
michael g. on
i have rented from Shore to Shore several times in past couple years, most recent May 2018, all past rental experiences have been super/excellant, but this time i have a concern {i was charged the wrong amount} let me explain. on Thur Aug 16th, 2018, i stopped by in person to reserve a truck {i prefer to do business face to face, cause i am not computer savy, or when phoning you can get put on hold for 1/2 hour or disconnected completely. Aug 16, i stated i needed the 15', for Tue Aug 21 - 8am , the lady made reservation in computer. [early Sun Aug 19, i realized that perhaps i can get by with a smaller truck, i stopped by S to S, at 1245pm Sun 19th, they close at 1pm, the man was behind the counter, i informed him that i really wanted the small truck for Tue 21, he assured me verbally "no problem"....Tue Aug 21 - 815am i come in to get truck, the lady is behind counter, she asked to see my drivers license, compared it with info on computer, then i handed her my Mastercard, she placed a receipt in a envelope and i was on the road, i had nobody to help me load or unload the truck, so i was anxious to get going, did not look at my paperwork till that evening at home. I WAS CHARGED $29.95 WHEN I SHOULD HAVE BEEN CHARGED $19.95 apparently Sun 19th, the man did not change the reservation on the computer, and the lady did not know i had been in and asked for the change to the smaller truck 15' ..... i hope you would resolve this matter. MPG.
jims s. on
It was a good experience
frank m. on
Linda has been an incredible help!
jacinda d. on
The folks at Shore to Shore in Sturgeon Bay are helpful, friendly, communicative and organized. Vehicle was clean and ready for us. This is the third time I have rented from them and I definitely recommend them.
John B. on
I had originally set this truck up for a 24 hour pickup but the app would not let me pick it up. I tried calling customer service but after waiting for an hour on the phone I had to give up. I ended up coming in the next day. I guess my comment would be a little more time and effort put into the 24 hour pickup process which still seems to be somewhat unreliable. I think 2 of the last 4 24 hour pickups I tried failed and I ended up driving to the location for nothing only having to drive back home (30 minutes one way) and come back when the place opened.
Steven G. on
Staff at Shore to Shore were the best I've ever had. A "10" in my book
Adam J. on
Have more options on your self check out.
Dennis P. on
Give the renter a bottle of wine if they return with no issues? Honestly it was a great experience. Thanks!
Paul S. on
I wanted to drop my tow dolly off at a different location but was not allowed. U-Haul should make it more convenient for the customer.
tim s. on
UHaul should note hitch height in the trailer description. I had to get a 5 1/4 inch drop hitch so the trailer would be level behind my truck. Maybe supply drop hitches for rent like you supply moving blankets and other items.
don k. on
Service was friendly, professional, and prompt.
Michael M. on
Again outstanding service