Customer Reviews for Short Pump Simply Storage
(U-Haul Neighborhood Dealer)

82 reviews

4475 Pouncey Tract Rd   Glen Allen, VA 23059

(804) 482-6759

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2021 - 6/24/2021: Closed

Services at this Location:

Contact Us

(804) 482-6759

4475 Pouncey Tract Rd
Glen Allen, VA 23059

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2021 - 6/24/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VINCENTWILLIAM C. 
Rating:
5.0

AC on the truck is weak, handle on roll down window lever driver's side pops off easily (needs fixing) _ everything else was great

FORRESTLYNN S. 
Rating:
5.0

Customer did not leave a comment.

ANNAELENA H. 
Rating:
5.0

What a great experience!

RICHARDA R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DARREL J. 
Rating:
5.0

Customer did not leave a comment.

ELIXALEN M. 
Rating:
5.0

Customer did not leave a comment.

STEVENCHARLES C. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Gabriela V. 
Rating:
5.0

Nothing, it was amazing. Cindi and her daughter are a pleasure to deal with.

Henry D. 
Rating:
1.0

The truck's back tires had low pressure. I brought this to the attention of the employees but they didn't care, they insisted that “we just checked that truck last week” and that everything was fine. She told me to clear the message and ignore it. I fixed the issue myself because the rear tires were at 54 and 55 PSI, well below the recommended pressure.

Christopher M. 
Rating:
5.0

It was a great experience. The representative I worked with (I believe her name was Courtney) was extremely professional. The truck was great. A+++

William L. 
Rating:
5.0

Customer did not leave a comment.

Doris C. 
Rating:
5.0

Customer did not leave a comment.

cathy D. 
Rating:
5.0

Customer did not leave a comment.

Gregory I. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Outstanding experience overall. The clerk went above and beyond to make a last minute rental work for me. Very pleased!

Allan J. 
Rating:
5.0

Customer did not leave a comment.

Deb H. 
Rating:
5.0

Definitely go inside to the customer service rep, super nice and fast. I couldn't get my login to work and wish i had just gone inside right away. Nice and fast service. Will def use this location again.

David A. 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Z. 
Rating:
3.0

Not having workers take pictures of my personal documents for your system with their personal cell phones would be a good start in a world of identity theft and credit card fraud.

Kristopher C. 
Rating:
5.0

Customer did not leave a comment.

Leo C. 
Rating:
5.0

not a thing. everything was ready, on time as promised.

Ed K. 
Rating:
5.0

Staff was very helpful. Equipment clean

MADISON B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Over the past year I have had to rent multiple pieces of equipment from U-Haul. I do feel like there should be some type of discount when you rent a certain amount of times within a year. I have spent quite a bit of money with U-Haul.

MYISHA J. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Sambhaji B. 
Rating:
5.0

Can't see and take photo of mileage because oil change required shows on dashboard

Kirill R. 
Rating:
5.0

Customer did not leave a comment.

harrison B. 
Rating:
5.0

Great experience

Alex B. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Nothing. Everything went so smoothly.

Kim J. 
Rating:
5.0

Nothing. We were extremely pleased with the ease and convenience of our experience this company.

Kelly W. 
Rating:
1.0

Internet said they had one way haul. When I got there they said they didn't so had to pay double on mileage. Absolutely would not recommend a bait and switch company.

Richard S. 
Rating:
5.0

n/a

Gregory D. 
Rating:
5.0

The 24/7 experience was not great (long wait time) but the store was able to quickly get me going.

Sascha C. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Carly was our rental agent and handled everything courteously, efficiently and accurately. The van we rented was spotless and freshly sanitized.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Arlene C. 
Rating:
5.0

Customer did not leave a comment.

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

Paige M. 
Rating:
5.0

Great first experience! Thank you!!!

Mercedes H. 
Rating:
5.0

Easy to do

Brian M. 
Rating:
5.0

Great customer service ! Will definitely return in the future.

Niyah H. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY H. 
Rating:
5.0

I had issues with picking up and returning the truck using the mobile link. Otherwise all went well and Cindy the manager at Simply Storage was very helpful.

Phillip L. 
Rating:
5.0

The mobile check-in process for me was extremely bad. Because I accidentally set up the account with a typo in the email, it took 2+ hours, 4 people and 2 days to get rectified.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Leigh C. 
Rating:
5.0

Very nice experience, would use again.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Dianna R. 
Rating:
5.0

The associate was helpful and kind! Great experience!

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Weisi Y. 
Rating:
5.0

The lady who helped us was very sweet and efficient!

Nolan N. 
Rating:
5.0

Customer did not leave a comment.

Clifton H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Leonard D. 
Rating:
5.0

You need to let the customer know that the online check in after hours needs to be done before turning in the key. I had already put the key in the box before filling out the form and had no way to take pictures or get mileage numbers. I did not know that the form would be so involved and detailed.

Sheryl G. 
Rating:
5.0

Mileage rate is a bit high.

Scott P. 
Rating:
5.0

Plan route accordingly, very little to no room for uTurn when exiting facility.

Daniel B. 
Rating:
5.0

Mileage on APP is confusing. The APP needs a back button.

Christopher K. 
Rating:
5.0

A very good experience all around. Efficient, friendly service and nice, clean equipment.

Dennis J. 
Rating:
5.0

My gas tank was on 15/16 not full

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Outstanding customer service! Highly recommended! Manager Cindi Smith does a wonderful job for the customers!

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Cary H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Service was great, truck super clean

Debbie H. 
Rating:
2.0

The online pick up system was way too ownerous

Vidya R. 
Rating:
5.0

Customer did not leave a comment.

william G. 
Rating:
5.0

Easy in and out. Customer Service was great. Thanks!

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Melody K. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Sandeep S. 
Rating:
5.0

The customer service at Short Pump Simply Storage was amazing! Would totally recommend! Also — A1 movers (contracted online through the Uhaul site) were amazing! I will have to say this was my best move yet and I have moved allot! The young men were courteous and hard working. They went above and beyond to get everything exactly where it needed to be in my new home. They had wonderful manners and a strong work ethic. Would highly recommend their service to anyone needing to move! 5 STARS!!??????????

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
No reviews have been submitted for this location.

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