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Laura H
Customer Reviews for Short Pump Simply Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul as a whole needs to improve on their customer service mobile app. I in countered multiple problems while trying to rent and return the equipment. The mobile app needs to be desperately over hauled to make the customer interaction more user friendly. With the problems I had, I will not be renting over the weekend anymore from UHAul!!!
Andre HThe LOCATION was fine... but the U-Haul system was down and there was no recourse but to wait. I am not sure how a business can operate without a backup plan... paper contracts... U-Haul corporate needs to get on the ball.
Christopher Sput drinking water in the car,
ANGEL MGreat service
KORY WNothing all went amazingly well.
JAMIE WVan was in excellent condition. Customer service is awesome at Short Pump Simply Storage!
CARLA CVery disappointed you changed pickup and drop off location on me at last minute. Causing me to pay more to Uber to drop me off and me pick up. I ALWAYS request moving pads, but NEVER does anyone have them available for rent when I get there.
LINDA WEverything was handled very professionally, and they were very helpful and accommodating.
JON KEfficient and very helpful staff !
RALPH PExcellent customer service!
George KVery good service.
Christian SThe truck was old with 128000 miles but well maintained. Staff were nice
Thomas RNeed a quick and cost effective rental, this worked perfectly and with short notice
ROBERT ATruck smelled like urine and the employee said "well it's just and old truck"
SEVASTYON WKarly and her mom are always great. They are the reason, I go to this location all the time. The two of the best in the business.
SANDEEP BAlways exceptional!
George KStaff are always friendly, helpful, and eager to help.
Mike TWe had to come here because the original location failed to include all the equipment we'd booked - these folks helped us quickly get what we needed and get on our way - total lifesavers to make sure the move happened as desired. Thank you!
Brenda LCindy is the manager and does a wonderful job, The whole experience was perfect. Our van was ready and in very good shape. Customer service is excellent!
Ann MExcellent experience and van was very well maintained, which is important, as I was transporting a new mattress set! I will use this location again in the future!
PEG HStaff is professional and very nice to customers. Highly recommended!
hu cOnline pickup failed and I had to wait 30 mins for someone to show up. She was miserably ill and wearing a mask. Told me the don’t open til 8:30 ( door says 8 and I was able to schedule 7:30 pickup. 2nd time some the online pickup has failed and cost me time. Never again.
Colleen BGreat service. Very friendly, and knowledgeable representative.
Arian ZThe truck had a very foul pungent odor and there was dog hair everywhere. Very uncomfortable to ride with and I had to have the windows down even while raining because the smell was so bad.
Tatyana DNothing it was excellent!!
Fabio BVery helpful staff and convenient location
Richard VHave a small box truck available.
Tom DGreat service
Suresh GGreat service!
Phong TCarly was an excellent employee- I am not sure if this is how you spell her name.. She was kind and very professional. I have no suggestions for improvement because I felt well taken care of!
LaShaunn Cvery good customer service. Woud highly recommend.
Stephen DCustomer service was great. The lady there was very friendly.
Shiloka KStaff was very knowledgeable and offered some logical suggestions. Professional.
George SCindy is knowledgeable, helpful, polite and caring. Can’t ask for better. Made the whole experience worth the traffic.
Sheri DExcellent customer service, communication, very pleasant, very helpful. Can’t say enough about the staff.
Timothy HThx
Hasan NLetting customer know about the rental charges on u-haul pickup trucks. It's not 19.95 a day plus mileage. The price was told to us at the rental store. It was 89.95 with a 100 mile charge, then the plus mileage rate. I would have to think twice about renting a pickup truck.
OJ PWhile the location was fantastic to work with and very helpful, the truck was horrible. I had to put air in the tire 4 times which added 30 minutes each way on my trip (more than an hour total). And then when I gassed up, the truck would not start. I waited over an hour for the repair truck to arrive in 100 degree heat. Once the battery had been swapped out, it was then too late to get into my storage unit so I had to make other arrangements to store the furniture I was moving. The vehicle was also not clean in the cab. Pine needles, potato chips, and pretzels were on the floor. When I reported that the vehicle needed to be cleaned, the uHaul mobile app tried to charge me a cleaning fee. I left nothing in the vehicle and even picked up some of the trash from the previous renter. I want a full refund for this rental. I returned it with 1/4 tank more gas then when I rented it so you are even making money on that gas.
Jeffery PI'm glad that this uhaul is close to where I live because I will always rent or buy from them, they have helpful and pleasant customer service employees.. thank you for a pleasant experience..
Deborah LFriendly and helpful folks
Kenneth BThe women at the counter were very friendly and helpful! They did a great job to get me in and out quickly for equipment pick -up and drop off.
Mark HKeep up the great work :)
Alexander EGreat location and selection of trucks for my small move. Very friendly and accommodating staff.
Charles SThe team was amazing
KRYSTELA JThe sign in was great. The personnel were careful to explain the total rental process. I will surely recommend this site to others and will use them again, if I am involved in another moving process! Thank you
ELIZABETH CAll good.
michael r