Customer Reviews for Short Pump Simply Storage
(U-Haul Neighborhood Dealer)

281 reviews

4475 Pouncey Tract Rd   Glen Allen, VA 23059

(804) 482-6759

Office Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 482-6759

4475 Pouncey Tract Rd
Glen Allen, VA 23059

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The LOCATION was fine... but the U-Haul system was down and there was no recourse but to wait. I am not sure how a business can operate without a backup plan... paper contracts... U-Haul corporate needs to get on the ball.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

DORIS B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
5.0

Customer did not leave a comment.

GILBERT R 
Rating:
5.0

Customer did not leave a comment.

NEUSOLIA E 
Rating:
5.0

Customer did not leave a comment.

CHARLES R 
Rating:
5.0

Customer did not leave a comment.

ANIL D 
Rating:
5.0

Customer did not leave a comment.

LISA M 
Rating:
5.0

put drinking water in the car,

ANGEL M 
Rating:
5.0

Customer did not leave a comment.

Lisa A 
Rating:
5.0

Great service

KORY W 
Rating:
5.0

Nothing all went amazingly well.

JAMIE W 
Rating:
5.0

Customer did not leave a comment.

Abdul J 
Rating:
4.0

Customer did not leave a comment.

ALBERT A 
Rating:
5.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

FRED B 
Rating:
5.0

Van was in excellent condition. Customer service is awesome at Short Pump Simply Storage!

CARLA C 
Rating:
4.0

Very disappointed you changed pickup and drop off location on me at last minute. Causing me to pay more to Uber to drop me off and me pick up. I ALWAYS request moving pads, but NEVER does anyone have them available for rent when I get there.

LINDA W 
Rating:
5.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

Everything was handled very professionally, and they were very helpful and accommodating.

JON K 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
5.0

Efficient and very helpful staff !

RALPH P 
Rating:
5.0

Excellent customer service!

George K 
Rating:
5.0

Customer did not leave a comment.

Shuja K 
Rating:
5.0

Very good service.

Christian S 
Rating:
5.0

The truck was old with 128000 miles but well maintained. Staff were nice

Thomas R 
Rating:
5.0

Customer did not leave a comment.

BURTON J 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

LINDA A 
Rating:
5.0

Customer did not leave a comment.

NATALIA V 
Rating:
5.0

Customer did not leave a comment.

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L 
Rating:
5.0

Need a quick and cost effective rental, this worked perfectly and with short notice

ROBERT A 
Rating:
1.0

Truck smelled like urine and the employee said "well it's just and old truck"

SEVASTYON W 
Rating:
5.0

Customer did not leave a comment.

Timothy M 
Rating:
4.0

Customer did not leave a comment.

JEFFREY T 
Rating:
5.0

Karly and her mom are always great. They are the reason, I go to this location all the time. The two of the best in the business.

SANDEEP B 
Rating:
5.0

Customer did not leave a comment.

KALRA N 
Rating:
5.0

Customer did not leave a comment.

ALAN E 
Rating:
5.0

Always exceptional!

George K 
Rating:
5.0

Staff are always friendly, helpful, and eager to help.

Mike T 
Rating:
5.0

We had to come here because the original location failed to include all the equipment we'd booked - these folks helped us quickly get what we needed and get on our way - total lifesavers to make sure the move happened as desired. Thank you!

Brenda L 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Customer did not leave a comment.

AARON T 
Rating:
5.0

Cindy is the manager and does a wonderful job, The whole experience was perfect. Our van was ready and in very good shape. Customer service is excellent!

Ann M 
Rating:
5.0

Excellent experience and van was very well maintained, which is important, as I was transporting a new mattress set! I will use this location again in the future!

PEG H 
Rating:
5.0

Staff is professional and very nice to customers. Highly recommended!

hu c 
Rating:
5.0

Customer did not leave a comment.

Kumar R 
Rating:
2.0

Online pickup failed and I had to wait 30 mins for someone to show up. She was miserably ill and wearing a mask. Told me the don’t open til 8:30 ( door says 8 and I was able to schedule 7:30 pickup. 2nd time some the online pickup has failed and cost me time. Never again.

Colleen B 
Rating:
5.0

Customer did not leave a comment.

Samuel F 
Rating:
5.0

Customer did not leave a comment.

Todd D 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Great service. Very friendly, and knowledgeable representative.

Arian Z 
Rating:
5.0

Customer did not leave a comment.

ERIC R 
Rating:
5.0

Customer did not leave a comment.

Samuel C 
Rating:
5.0

The truck had a very foul pungent odor and there was dog hair everywhere. Very uncomfortable to ride with and I had to have the windows down even while raining because the smell was so bad.

Tatyana D 
Rating:
5.0

Customer did not leave a comment.

julia l 
Rating:
5.0

Customer did not leave a comment.

DONROSEL G 
Rating:
3.0

Customer did not leave a comment.

Phillis S 
Rating:
5.0

Nothing it was excellent!!

Fabio B 
Rating:
5.0

Very helpful staff and convenient location

Richard V 
Rating:
5.0

Have a small box truck available.

Tom D 
Rating:
5.0

Customer did not leave a comment.

Samuel C 
Rating:
5.0

Great service

Suresh G 
Rating:
5.0

Great service!

Phong T 
Rating:
5.0

Carly was an excellent employee- I am not sure if this is how you spell her name.. She was kind and very professional. I have no suggestions for improvement because I felt well taken care of!

LaShaunn C 
Rating:
5.0

Customer did not leave a comment.

Julia L 
Rating:
5.0

very good customer service. Woud highly recommend.

Stephen D 
Rating:
5.0

Customer service was great. The lady there was very friendly.

Shiloka K 
Rating:
5.0

Staff was very knowledgeable and offered some logical suggestions. Professional.

George S 
Rating:
5.0

Cindy is knowledgeable, helpful, polite and caring. Can’t ask for better. Made the whole experience worth the traffic.

Sheri D 
Rating:
5.0

Customer did not leave a comment.

Shahzheeb K 
Rating:
5.0

Excellent customer service, communication, very pleasant, very helpful. Can’t say enough about the staff.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

pamm c 
Rating:
5.0

Thx

Hasan N 
Rating:
3.0

Letting customer know about the rental charges on u-haul pickup trucks. It's not 19.95 a day plus mileage. The price was told to us at the rental store. It was 89.95 with a 100 mile charge, then the plus mileage rate. I would have to think twice about renting a pickup truck.

OJ P 
Rating:
5.0

Customer did not leave a comment.

Prescott S 
Rating:
1.0

While the location was fantastic to work with and very helpful, the truck was horrible. I had to put air in the tire 4 times which added 30 minutes each way on my trip (more than an hour total). And then when I gassed up, the truck would not start. I waited over an hour for the repair truck to arrive in 100 degree heat. Once the battery had been swapped out, it was then too late to get into my storage unit so I had to make other arrangements to store the furniture I was moving. The vehicle was also not clean in the cab. Pine needles, potato chips, and pretzels were on the floor. When I reported that the vehicle needed to be cleaned, the uHaul mobile app tried to charge me a cleaning fee. I left nothing in the vehicle and even picked up some of the trash from the previous renter. I want a full refund for this rental. I returned it with 1/4 tank more gas then when I rented it so you are even making money on that gas.

Jeffery P 
Rating:
5.0

I'm glad that this uhaul is close to where I live because I will always rent or buy from them, they have helpful and pleasant customer service employees.. thank you for a pleasant experience..

Deborah L 
Rating:
5.0

Friendly and helpful folks

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

Customer did not leave a comment.

Anton K 
Rating:
5.0

Customer did not leave a comment.

Sayem Z 
Rating:
5.0

Customer did not leave a comment.

DAVIDJOSEPH T 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
3.0

Customer did not leave a comment.

kimberly t 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

The women at the counter were very friendly and helpful! They did a great job to get me in and out quickly for equipment pick -up and drop off.

Mark H 
Rating:
5.0

Keep up the great work :)

Alexander E 
Rating:
5.0

Customer did not leave a comment.

George K 
Rating:
5.0

Great location and selection of trucks for my small move. Very friendly and accommodating staff.

Charles S 
Rating:
5.0

Customer did not leave a comment.

CHARLES F 
Rating:
5.0

The team was amazing

KRYSTELA J 
Rating:
5.0

The sign in was great. The personnel were careful to explain the total rental process. I will surely recommend this site to others and will use them again, if I am involved in another moving process! Thank you

ELIZABETH C 
Rating:
4.0

All good.

michael r 
Rating:
5.0

The truck worked fine for us and our short distance move, but I might be a little leery of a long trip as the vehicle was showing a bit of age. Not sure I'd want to take it over 100 miles.

James J 
Rating:
5.0

Customer did not leave a comment.

FENG C 
Rating:
5.0

Customer did not leave a comment.

Dan S 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top