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Farris S
Customer Reviews for Short Stop Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and friendly!
Timothy WThe pick up process was a little confusing. It was difficult to use the website with the app, it wouldn't show my reservation in the app, only through the link sent to my phone. I had trouble locating the box with the keys, and there were little signage at the location to help. However, the worker in the store was very kind and helpful. I also got a call the day before I was to pick up where they changed the size and location of my truck. I was surprised since I reserved it so long ago to make sure I had everything confirmed. It was significantly further than the pick up location I asked for.
Matthew MOn-line check-in was an awful experience. App kept timing out and U-Haul rep on phone hung up on me.
Lowery Rtow was completely uninvent full have an account so check in was easy
RICKY SGood drop off experience.
David HNot very customer friendly. I asked to return the equipment, waited on the individual and then decided to just utilize the app - easier than waiting on them. Would not recommend as a location to rent or return.
Wendell S