The store manager forced me to accept the condition and fuel level of the U-Haul before getting to unlock and open it. Literally, he would not give me the key until I selected accept on my phone (most of the process is done through an app at this location, all except receiving the actual key) I told him I was not comfortable with doing so until I was able to see the vehicle and I was treated extremely poorly for voicing this opinion because this is “how they do it”. Of course, once I opened the vehicle up it was apparent that somebody had haul hay or something with it and not cleaned it before rented to me. From the back to both seats in the cab, there was hay and stinky poop mud… As well as not refilling the fuel to the appropriate level it was labeled. They did not have any other vehicles available for me to rent and being short on time I had to leave with the vehicle in the condition it was in. I have an active complaint filed with U-Haul as I just returned it today in stellar condition compared to the way I received it. I will never use this location again.
Tiffany C
Customer Reviews for Short Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More explanation at the source. No one knew what was going on. No one told me I needed a walk around. No one told me what to do when I returned it. The truck had some scratches and dents and I didn't know I needed to pre report t h at.
karl mThe U-Haul app and subsequent user experience is terrible. Painfully slow, failure to load basic information forcing you to restart the check-in/check-out process multiple times, inability to upload most pictures, and often incorrect information displayed. The location for pick-up was fine. I will not be recommending U-Haul as a platform to others.
caleb rI wasn’t able to get a dolly but was charged for one anyways. I didn’t know I could do everything online ahead of time and then just pick up a key
Jason LIt was not a true uhaul location. Just a drop off/pick up for their vehicles and other equipment.
Steven DThe gentleman was kind and courteous. Good customer service! Thank you!
Sandina KExcellent customer service. Very friendly and helpful.
Joyce WOnly one person could check out truck and he was late. He didn't seem to care and after completing paperwork he just handed me the key and then went to next person. Finally the gas station was out of gas so I had to drive out of my way to fill truck.
Robert WThe Uhaul rep doesn't start until 10 or 11, but the cashier was kind enough to accept the return at 8am and hand write a return receipt.
James BEasy to rent. Convenient location. Exactly what I needed.
BOB NAlways the same at U-haul, super service.
CHARLES WMake sure the equipment being paid for is in the truck before renting the truck
ROBIN PArrived after pre-scheduled pickup and 30 minutes after scheduled store opening, no one there who could do rentals. They called him, but I still had to wait 25 minutes before he showed up and I was able to rent, resulting in being late to my next appointment.
JOEL SX
GEOFFREY BThe only reason for my average rating is because the U-HAUL program was not working. I’m not blaming them, this happens at EVERY U-Haul location I use. I rent quite a bit and you need to give your dealers a chance to succeed!
Patrick HThey are not skilled, and willing to learn the business properly, but....I knew this before I walked in the door, because I have dealt with them before...it is in MY town.
Michael LI had to drive an extra 30 minutes to this location because my first location did not have the truck it was supposed too. Upon arrival at this place I had to wait for the clerk to show up and than they did not have my moving blankets that I had ordered.
Ian HEveryone was nice and helpful, and I had no choice but to use this because of the shortage of trailers. This place is also a mini mart and gas station, so processing my contract had to be done in fits and starts in between the staff waiting on customers buying coffee and such. Also they didn't have moving blankets.
Diane HThe gentlemen was very helpful and professional. He went out of his way to assist me in the process of checking out the truck we used. We had to pick up the truck several miles from our location due to lack of availability in our area. We would be slightly over miles for one way, so he recommended purchasing some extra miles and took the time to calculate the miles I needed so I wouldn't pay to much. I really appreciated his effort to save me money on my move.
Scott MHave the equipment available at the location I reserve so I don't have to travel an extra 90 minutes to pick it up.
ROBY LI was appalled that none of the employee's wore a face mask or social distancing. I did of course. I couldn't wait to leave. I had selected a location in the city of Tumwater, Wa. Two days prior to my pick up date I was redirected to this location in Tenino, Wa. That's 15 miles out of my way to pick up this truck. I was told by a U-Haul customer service agent that they would add the miles to my total or 125 miles. It was not reimbursed. I only received 112 miles and was charged the difference. I noted the cleanliness or lack of. I thought the interior could have been cleaner and the windshield should have been cleaned for safe driving. The truck itself did very well.
MICHAEL MTruck was not clean inside. Clerk was completing transaction on a personal phone. Clerk was difficult to understand. Truck was not at the original location it was supposed to be at. I had to backtrack about 20 miles to get truck!
Brianne BI wish they had a van in stead of a small truck. But everything still worked out okay ?? Thank you. I will be using your company business again in about a week or so.
GARY WYour mobile pickup didn't work at all. I had to wait almost an hour for my truck. The location is too small. One customer parked his Uhaul in front of the next customer then proceeded to try figure out how to use a car trailer. There was no place for either of us to get out until he left. The trucks are parked in the lot of a busy gas station making maneuvering pain. Worst location I've used in my 40 years
ARTHUR DAt the pickup point the truck inspection could have been more thorough but then again I didn't know exactly what to expect because this was my first experience renting and driving a 20 ft truck.
Carol TThe receipts are challenging to read. I received it in PDF the last time and this time it is in a different format.
Clifford WTruck ran great! Had to hold it for another day due to storage units and C-19. They called me to make sure everything was all right. Great company! Great service!
Gary WWhere do I start!! System at rental facility was not connected to the UHaul network correctly so the agent was asking me a bunch of questions that were all on my reservation form. The cab was not clean (floor muddy) when we picked it up. Fuel tank was almost empty (less than 1/8th) and this is a gas station! But the kicker was that the agent read the mileage out incorrectly. (I was so annoyed by all his questions that I spaced on getting a written contract and checking the mileage and gas levels as I've done with every other UHaul rental so I didn't catch the error.) The bill I got at 10 pm after returning the vehicle was for $2072.64! For a local, 2 day rental! He charged for 2014 miles when it was only 14. That charge is still sitting on my charge card. A manager called yesterday morning and said that would be corrected but it could take "3-5 days" for my bank to credit it. Nope, my BANK is doing fine! The "refund" went through as an additional CHARGE for $1997.49!! My bank took THAT charge off after I sent them a copy of the corrected invoice for $75.15. The corrected invoice showed a "Credit Card Payment: -$1997.49." But when you send that to VISA it shows as a CHARGE! How many incompetent people can work in one small area of this company?!! Not only do I think my VISA account should be immediately credited with +$1997.49, considering the time I've had to spend talking with my bank and being sure THEY didn't charge me for exceeding my credit limit (which I intentionally keep very low to prevent huge charges if my ID ever gets stolen) I thin UHaul should just refund the actual charges of $75.15 also. For my time and stress! And no, a coupon for future usage would not work since hopefully that was my last ever moving van rental! At 72, I never ever want to move again. So, I hope that answers your question about what you can do to improve!
Patricia MVery helpful staff
Sandra BThis is the second time I've used this location and the second time we've had questions about our bills I'll have to go back on the morning to prove that the extra 30 miles I was charged for this is a mistake on their end. Good thing I took pictures with my phone since the link to the truck check out crap didn't work and I don't have 10 hours to sit on the phone and trouble shoot with someone. Uhaul has really let me down in this last move with subpar customer service when having questions about charges, to the amount of time AND money for a rental. 19.95 rental for 40 miles round-trip comes out to 118 plus gas? I will be looking for alternatives in the future.
Nicholas G