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RUSSELL D
Customer Reviews for Shouse Surplus 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great help and fast
dk FThe van was returned above gas level and on time. Sweep van out. Yet I was charged $25 cleaning fee.
BELINDA HThe mother and daughter team at the front desk are great together. I have rented 2 vehicles in the last month and they are always friendly and smiles. Thank you ladies...Darryl Bennett
DARRYL BThe trailer we reserved was there and ready to go. The staff was friendly and got us on our way with little fuss. No complaints.
GREGORY MMay want to check the bearing in front drivers side. Was making a noise that was pretty loud, very nice people and a pleasure to deal with.
GINA HExcellent service, reserved the vehicle online. Was in and out in a matter of minutes. Young lady was extremely helpful. Gave me a brand new vehicle. Return was just as fast easy. Great customer service, wonderful staff.
THOMAS CGreat experience overall.
MICHAEL SI was so impressed with this location and their kindness and help. It was so different from any other U-haul I have experienced. And we have been to a LOT of Uhaul locations throughout our 38 years of marriage.
JOHN BGood equipment . Good service.
PAUL HGreat service and friendly staff
DAVID BThe pickup location was changed to this location. Awesome location, great people! They overbooked at my local pickup site which cost me more money. I booked a week in advance for a 10' and had to settle for a 15' and drive 20 minutes out of the way and back home. I paid $203 for less then a 175 miles one way. The extra mileage and gas for the rental and my vehicle should have been paid for. They changed my order the day before pickup and dont even try to help out with the extra cost and the inconvenience. Thanks again to big companies that don't care about the customer. Keep on making America a great place to live. Thank you Shouse and Surplus for helping me have the best experience.
KEVIN GNo suggestions for improvement. This location was prepared to answer any questions we had. Excellent Customer Service! Overall a very good experience! Highly recommend both UHAUL and this location!
TIMOTHY BNice workers inside. helpful and answered all my questions. Have rented before and their interaction was above average.
Alexander TAll good
JULIUS HNothing. I really appreciate how friendly all the employees were and how efficiently and professionally they responded.
THOMAS SHelpful and accommodated anything that I needed. Will definitely use them again and recommend to others.
PAULETTE MTeddy was friendly and very helpful.
JACQUELINE VThe vehicle was in excellent condition. The U-Haul location was fast and easy to deal with. 5 stars
LAWRENCE DEverything was perfect and everyone professional
VIOLA Balthough this U-Haul recently relocated, my trailer was ready and the staff were very helpful; they got me in and out readily. I've been a repeated customer and always safisfied with their service.
ALFRED LGreat
Stephen SGood service.
TAMARA RThe staff was very professional, friendly and extremely knowledgeable. I would recommend them to anyone and everyone..
KOREAN DSmaller than their old store so less inventory. The UHaul internet system was glitchy but I don’t think it was any fault of Shouse. The assistance to help hook me up was excellent.
BRENT BPlease note that at the beginning of every order, whatever size is chosen, the size must be delivered in advance.
MOHAMMAD GThey made my moving experience so much smoother! Pick up and drop off was so easy!!
Alhondra GEveryone there was very efficient and kind. I rented twice in one week. Each time was a great experience. Thanks to everyone at Causeway Rd U-haul. God bless all of you 🙏
DENNIS KClean the cab area( drivers & passengers seats and floor) before each use
Aniya MGreat
TINA TI've used this location many times and staff has always been very helpful. I recommend it to others.
CAROL BAlways love getting my rentals from them! Great people!
COURTNEY GThe truck ran great, no issues there. However, my wife and I had to slam both doors to get them shut, the driver side Headlight is out, and it was so hard to refill the gas tank. I had to pump the gas pennies at a time. I probably spent 20 minutes trying to refill it! We also found a child's coat under the passenger seat. Once again, the truck itself ran great! I still would rent from this place again. Great customer service!
RUSSELL MNice customer service.
THOMAS TGreat local people. Always a pleasure doing business at this location.
GREGORY BExcellent staff. It was an easy process from start to finish.
KENNETH BI've used this site twice in two weeks. They couldn't have been more helpful. Thanks again.
SHARON SPeople there were super friendly and helpful. No wait, and my rental was ready to go when I arrived.
CARLOS BAlways friendly and helpful! This is our go to location.
SHERRY WExcellent service
JOHANNES BGreat customer service
LINDA TGreat people and help.
DK FYou forgot to include my 12 moving blankets. I needed them to complete my move.
CHRISTIAN BTimely and courteous
JOHN EReally help people Clean truck Drive safely
PHILLIP AGive all info to customer a week before rental. My pick up location was incorrect. Problem was resolved only because I checked a few days before rental at the correct location in person.
LORI FStaff was friendly and helpful. Equipment was clean and in great shape.
TIFFANY JNothing a thing It was great experience was the best great person helped us
LONNIE H