Customer Reviews for Shouse Surplus 2
(U-Haul Neighborhood Dealer)

1,918 reviews

4685D Yadkinville Rd   Winston-Salem, NC 27040

(336) 924-0122

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(336) 924-0122

4685D Yadkinville Rd
Winston-Salem, NC 27040

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

valerie G. 
Rating:
5.0

Customer did not leave a comment.

Annette C. 
Rating:
5.0

Love the place was very respectful and helpful

raymundo M. 
Rating:
5.0

I loved that they were all about the uhaul. they were knowledgeable and quick. it was one of the best experiences i've had with u-haul.

Allison D. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
1.0

Install cameras hire better personnel with the knowledge and know how of checking in and checking out the equipment .There was no curtisy

zachary A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

would recommend shouse uhaul dealer to everyone great service very helpful

john P. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

It was great! Thank you

Wesley W. 
Rating:
5.0

great help and employees helping locate equipment during very busy and stressful times

DK F. 
Rating:
4.0

Customer did not leave a comment.

Reuben C. 
Rating:
1.0

I was told to back up the trailer into a parking lot and then he left, leaving me to unhook my trailer myself. Will not be using this location again.

CALLIE B. 
Rating:
3.0

I did not find the place/people to be very professional.

Mitch L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

marcus F. 
Rating:
2.0

All the people there were unfriendly and acted like they didn't even want too wait on me?!!!!!!!!!!!😒😒😒😒😒😞😞😞😞

gary G. 
Rating:
5.0

Everything was great, except for the app. It took 45 minutes for the app to upload pictures for the return.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Micah O. 
Rating:
5.0

Nothing. All was excellent.

Janice S. 
Rating:
4.0

At the point of rental and the point of return have an employee verify the identification number of the unit before the customer leaves

Sue F. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

The staff there is very nice and friendly

Eunice S. 
Rating:
2.0

One of the staff were quite rude. It may have been because I am younger but I was told to "not be late because there is a reservation right after you" in a tone that made me feel as though they thought I was untrustworthy or not respectful of their equipment already. This individual also took a similar tone with a Uhaul employee/representative who entered the store as I was talking with another employee. Overall glad I am moving and don't have to conduct business here in the future.

Roddey L. 
Rating:
5.0

Customer did not leave a comment.

MARQUEZ M. 
Rating:
4.0

Vey good experienc3

Richard H. 
Rating:
5.0

Location was very easy to find and equipment was very clean. Only problem was uhaul gave me the wrong address, but thankfully someone from Shouse Surplus called me to confirm and gave me the correct address. The address on Yadkinville Rd is the correct address.

Medardo C. 
Rating:
5.0

Customer did not leave a comment.

Rusty F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Very nice people.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Orlando R. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Staff was not customer oriented

Sarah W. 
Rating:
5.0

All good

Jagadeesh R. 
Rating:
5.0

Very friendly customer service

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

BridgetorKatheri M. 
Rating:
5.0

Extremely content with the overall experience.

Efrain C. 
Rating:
4.0

Show the customer that requested items are on the truck. I made an assumption that blankets and dolly were in the back of the truck. I take partial responsibility for not making sure that they were there.

Daryl F. 
Rating:
5.0

Very nice customer service. Couldn't ask for more.

betsy N. 
Rating:
5.0

Everything was great. People very friendly. Thnks

MATILDA G. 
Rating:
1.0

We were charged an extra 10 dollars for blankets and dolly when we did not use them. Both green seals were never broken.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

ALAN P. 
Rating:
4.0

great customer service!!!

EDDIE F. 
Rating:
5.0

Staff were very pleasant and helpful

EVAN F. 
Rating:
5.0

I do not have any improvements at this time. I had an awesome experience. It was straight, to the point and very easy! Will rent from them again!

CHARLENE M. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

I understand we have moved to technology to do all the booking and reservations online but sometimes its nice doing real business with an actual human. Especially when you can't access tour account even after a password reset.

Willie N. 
Rating:
1.0

Remove uHaul location from that store. Terrible service. I will not go there ever again if I ever need a uHaul. Also, please fix your rates via online and sum up how much gas needs to used all together. People would really appreciate that rather than coming in and expect a whole different number being thrown at your face. Furthermore, put uHaul services in locations with better customer service. That place a full ongoing joke waiting to shut down.

MELVIN A. 
Rating:
3.0

Your app sucks! Worst experience of my year. Nothing in the print prepares you for the gauntlet of garbage and screens you are about undertake. That is if it loads and works on the first or second try. A truly awful experience!

Ben Davis S. 
Rating:
1.0

Be clear and upfront about your cost. And hidden fees. Don't wait till the rental is turned in and charge the customers card double the amount. Be sure all cost is communicated throughly and understood by the customer. No one likes to see unexpected charges to their credit card after the fact.

STEVEN K. 
Rating:
5.0

Let customer know they have to purchase an adapter to hook up lights on their vehicle

Robin C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

JONNY C. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer service at the U-Haul 1800 number was terrible. The agent was rude and quick and didn't help us at all with changing a reservation time. She told us we couldn't and had to wait until the U-Haul location opened in two hours. We didn't think this was true and we're able to change everything online.

Roxanne F. 
Rating:
5.0

Customer did not leave a comment.

GINGER M. 
Rating:
4.0

Only issue was I was charged an extrea $28 which I was under the impression that as long as I return before sunday moring I wouldn't be charged additional day. I return the trailer Saturday at 5:30pm which was just after closing. If the cutoff was 5pm I misunderstood, but with the unit back on their property I shouldn't been charded the $8 for insurance...

GREGORY R. 
Rating:
3.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

I had to rent a 10' truck from here. When I got there, the truck was ready, clean, and the service inside was friendly and excellent. Plus, at the end while I was dropping off my keys, I looked around the shop and found several great finds!

christopher T. 
Rating:
4.0

I always have a good experience at this location. My only feedback would be to remove the masks required sign if masks aren't going to be required. Other than that, I enjoy using this location.

CASSONDRA H. 
Rating:
5.0

Customer did not leave a comment.

JESSECA C. 
Rating:
4.0

Truck was clean, but had a front end shake at 50-55 mph. I reported it to staff upon return.

WILLIAM M. 
Rating:
5.0

great folks fast and helpful

DK F. 
Rating:
5.0

I was very satisfied with my experience the lady that waited on me was very nice and very helpful and real friendly I would rent from her again thank you Sam Morgan

SAMUEL M. 
Rating:
2.0

Truck didn't have heat in 20 degree weather. Also bright lights didn't work.. Also when you get over 45mph the truck shakes so bad… Get rid of that truck or fix it.

Jimmy G. 
Rating:
5.0

Good experience

Ion S. 
Rating:
4.0

Customer did not leave a comment.

DILLON R. 
Rating:
5.0

Professional, knowledgeable and courteous.

HAROLD F. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
4.0

Customer did not leave a comment.

Tom W. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Great job. Nothing needs to improve.

michael M. 
Rating:
5.0

good and fast service

GERSON M. 
Rating:
5.0

Nothing. Great customer service

DK F. 
Rating:
5.0

I pre-ordered moving pads but did not use them. The facility told me I would not be charged the $10 but it was billed. I never broke the seal. I would like to be reimbursed. Thanks

Cynthia D. 
Rating:
2.0

I got charged a ridiculous $25 "cleaning" fee.

Philip H. 
Rating:
5.0

Very friendly. Worked hard to make sure everything was working correctly and safe.

JENNIFER S. 
Rating:
5.0

Today 01/01 2022 i rented 17" moving track.Here service is best and fast.Thank you.I will rent again. Batzorig

BATZORIG P. 
Rating:
3.0

The truck was in terrible condition. The good thing is that our moving distance was short because this truck would not make a long distance driving. The truck was jumpy and hard to control and bad breaks. Smelling dog. I was afraid that at any moment the truck would stop completely. I have not gotten back to the store because I already had lost almost two hours going to a different place to pick up a truck because the first one I have reserved wasn't available (reservation #26829201). My moving was between Winston-Salem and Clemmons and I had to drive to this store to pick up this truck completely opposite direction.

Carlos D. 
Rating:
4.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
1.0

Operator claimed truck was not cleaned. I cleaned it upon return. He said he had a photo, but refused to show it to me.

ERIC H. 
Rating:
5.0

great location and staff.

RODNEY B. 
Rating:
5.0

The mileage rate is way over priced

TIMMY L. 
Rating:
5.0

Great people to work with

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
3.0

I would have loved a notification or call letting me know that my size truck wasn't available at my chosen location so I didn't go there first expecting to pick up the truck. Then finding I had to add 40 minutes and miles to my trip because I have to go way out of the way to get one. Then have to go another 40 minute round trip to pick up my trailor in a different location. What should have been an easy experience turned into a cluster.

APRIL M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

BEN A. 
Rating:
5.0

Customer did not leave a comment.

TOMMY A. 
Rating:
5.0

Great place, easy process!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ADEDAMOLA A. 
No reviews have been submitted for this location.

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