Customer Reviews for Shouse Surplus 2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shouse Surplus 2

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eric M. on

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Perfect fast service

Carla R. on

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Paul C. on

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I asked the associate if they had a military discount and was told they did but he didnt know how to do it so I payed without it. If you do have that discount can you train your people on how to apply it?

Karen G. on

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Carol D. on

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Above and beyond This is what makes a great company. David & Dexter were above professional and went out of there way to accommodate me Thank you guys A+++

Richard R. on

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Reginald H. on

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DK F. on

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I always try to use this location best help and fastest service

James C. on

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Thomas H. on

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Christopher C. on

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Yvonne J. on

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Michael V. on

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Perfect

brian H. on

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Do not appreciate that you automatically charge me an excessive amount of days to take the truck to a different city..... it does not take 4 days to drive 500 miles...

Addie T. on

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Everything was fine. Just keep doing what you are doing

shawn G. on

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DK F. on

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Best service in town. Great fast help

Arthur H. on

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Page C. on

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Ray K. on

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Very good customer service and very friendly

Campion W. on

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jason K. on

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Nadeem D. on

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Good people. Great Service

Treza S. on

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Jay Allred J. on

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Great customer experience!

Gail C. on

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Stephanie was most knowledgeable, easy to work with and quick. Would recommend her to anyone. Great employee for U-Haul. Give her a bonus.

scott C. on

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Needed a van on short notice and service was excellent. They got me in one quickly, it was clean and drove easily.

cathleen F. on

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Ashley P. on

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jim P. on

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Had a 26 foot truck scheduled for pick up and when I got there to pick it up they told me they have no record of it and I have contract in my hand and they have no truck for me. And know they are charging me money out of my banking account for what I don’t know ? Very unprofessional and unorganized facility will never do business with U-Haul again . Save your time and money and use someone else. Very disappointed! Jim P.

DK F. on

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fast and helpful service

Russell H. on

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The staff was very helpful and pleasant. I would highly recommend this UHAUL provider.

Ted D. on

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$19.95 is a false advertising ad you display. When you add fees mileage to the use of vehicles it’s ridiculous. What does a environmental fee have to do with a vehicle that’s driven every day?

Steven F. on

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Awesome rental experience as they saved the weekend move for when another local rental agency had no trucks available despite me having a confirmed reservation for three weeks.

Darlene W. on

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Samuel C. on

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Julie A. on

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Mary L. on

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tom A. on

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Always great service and equipment at Shouse. They do it right. I went out of my way to use them because I was not happy with a more local uhaul dealer. They are too notch.

Ronald V. on

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Johnnie C. on

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Sherryl M. on

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Customer service was awesome very friendly

Ian S. on

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Jon A. on

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Always excellent service

Shannon S. on

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The truck was not swept out in the back and had a lot of dirt in it. Also, we were not made aware we would get double charged if we did not have the truck back by 5pm.

donald A. on

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Pamela T. on

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Before renting make sure the rental is clean I left the rental according to how i got it

Toby G. on

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Kenneth B. on

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RANDY A. on

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DK F. on

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Always use Shouse Surplus for quick and easy rentals

sharon A. on

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RENARD S. on

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Calvin C. on

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terry D. on

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The folks at this location were terrific! I truly don't know how they could get any better.

perry N. on

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Always very nice, and helpful. !

Harvey R. on

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STEPHANIE AND THE PEOPLE THERE ARE GREAT. EXCELLENT CUSTOMER SERVICE

camille C. on

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Not a thing

Todd M. on

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Jennifer G. on

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Continue to treat the customers with the excellence and respect that I experienced. It would have been nice to know that I should bring the truck back swept clean to avoid charges that I had no knowledge of. Other than that I had a wonderful experience with renting from the U Haul dealer.

Richard H. on

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tom A. on

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Ronald E. on

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Make sure that 24/7 works. Was on phone with 1-800-go uhaul for 45 minutes to get in truck. very disappointed.

Margaret L. on

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helpful with making a reservation over phone when web said unavailable

melissa M. on

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Jason W. on

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This wasn't the location I choose. No reason why location I picked would change. Set me several hours behind having to go elsewhere and wait until they opened where the location I selected opened earlier.

Patricia D. on

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Great service. The young lady that waited on me was very helpful.

Mable M. on

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Friendly and knowledgeable staff. The process was quick and hassle free. Will recommend to all I know. Thanks

Joseph B. on

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The young lady that assisted me was pleasant and very helpful.

fred S. on

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Great people to deal, very helpful

dk F. on

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Great service and help.

Jamie T. on

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Stephanie was great to work with on my rental.

jackie L. on

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greg W. on

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Gary S. on

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Anthony R. on

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Charles L. on

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Scotty C. on

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Peter S. on

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the trailer that I rented has a decal on side indicating it is 6 feet wide. after driving 3 hours to pick up my cargo, I realized the the width of the rear opening into the bed is only 58 inches wide. wasted trip and I have been unable to get the manager at Shouse's to call me back regarding a refund of the charges. also, I called into the U-Haul reservation line initially- the operator took all my information and then determined she was unable to process the reservation and someone from a different department would call me back. that call never came.

Kevin R. on

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Clavenda W. on

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ROBERT R. on

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Friendly employees.

Margaret U. on

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The truck needs shocks really bad !

dk F. on

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always use this location. Best and fastest around

Katherine A. on

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The self-check out process is absolutely terrible. I thought it would be faster than the traditional check out process, but it was not at all. The woman verifying the two additional contacts never even called me back after calling the second person. Dexter, at Shouse Surplus ended up helping me and he was absolutely fantastic. He was friendly and helpful. After the self-check out I did not want to ever use U-Haul again, but Dexter changed my mind. I would definitely go back to this U-Haul location.

Sandra M. on

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Nothing negative to say. Was grateful we were able to walk-in and rent a truck for the same day. Thank you!

James D. on

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17’ box truck. Steering was extremely loose - dangerous. Transmission slips. Engine needed to rev to almost 6,000 rpm to shift. At almost 160,000 on the odometer, this truck needs some serious attention. ALSO, I do not agree with the $25 cleaning fee. Truck was as clean when I left it as it was when I picked it up.

Houston P. on

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The cargo van performed flawlessly but was not clean inside nor was it the size I thought I'd be renting. I made a special trip last week to measure the cargo van for length, width, floor height. No one warned me other vans are interchanged at the same rate and that those are smaller. I was not happy to see what was rented to me. I didn't know to reserve the larger van and no one cautioned me to reserve the larger one. I was able to make do but it caused more work and more packing..

Paul W. on

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Shouse and company did an excellent job of taking care of my moving needs. Well done!

Sandra M. on

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We've used quite a few times and always have had great service! Thank you!

Tyler P. on

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DO NOT CALL UHAUL, just call shouse surplus. UHAUL screwed me over and shouse surplus was nice enough to resolve the issue with uhaul for me and get me a van quickly.

Reginald P. on

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Customer service was excellent and the staff were very friendly and helpful.

michelle C. on

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Karen M. on

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I was very pleased with the service I received. Staff was very friendly and knowledgeable.

Jack M. on

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Have rented vehicles here several times. We will again. Many Thanks!

Melissa B. on

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Cheryl F. on

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Really nice staff, was able to rent me a truck when none were really available!

christopher G. on

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Joshua D. on

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Elizabeth M. on

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