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JOHNATHAN S.
Customer Reviews for Shouse Surplus 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shouse is great! Always have the sizes and equipment I need. Their vehicles are well maintained and VERY clean. I have no worries about driving them. The store's staff and owner are very personable and caring! Made my moves so less stressful!
ERIKA H.Fortunately I wasn't as pressed for time as other renters. At least 5 of us had a 9am reservation to pick up our trailers/trucks and we arrived prior to 9am. We stood in line for nearly an hour due to technological difficulties. The employees were very apologetic and kind about the matter. Unfortunately I will not be returning to this location to rent a UHaul.
Jacqueline E.I had a reservation already online, but they did a whole new reservation for the wrong size trailer. They left wires connecting my vehicle and trailer dragging on the ground. Also during 4 day trip it rained 2.5 days and last night it snowed. Rain and snow all got in the trailer and everything from the middle back was sopping wet!!!!
Rosalie W.Two things. Mainly the truck had been smoked in before we got it. My wife and I were in the truck for over 12 hours in two days with that smell. We both had head aches. Second. The front wheel straps were useless. I had to buy straps to secure the car.
CHRISTOPHER P.The location was fine, but the U-Haul mobile app was frustrating because it was malfunctioning.
Steve C.Very kind and helpful. Great small town feel - friendly personnel and excellent service.
BECKY ROSE P.My entire moving experience was awful because of U-Haul and because of the third party movers U-Haul advertises for. Will never use this company again.
Alexus S.Your website. I couldn't get connected to it.
FRANKLIN L.Parking for the customers was horrible, as the store front location was blended in with another store. As I walked into the store I was not greeted and stode in the middle of three service counters, not sure which one was the uhaul desk. Upon my entering the building, I spoke and no one acknowledged my presence. I was the only customer in the store at the time and didn't hear anyone on the phones talking to other customers. Now let talk about the parking lot, on the day I returned the truck there was a semi car show with many Trump supporter and they had taken over the parking lot. My car was almost blocked in when I returned to get it by this group, I know that is beyond your control, however it added a negative vibe to my experience at this location. Finally the cleanliness of the truck was terrible, the interior was dirty and clearly this truck had been used to haul various item, and had been in contact with some inanimate objects during its short rental life, the truck only had 19k miles and looked like it was ten year old. Every side of the vehicle was damaged. When asked about insurance, I was informed that uhaul doesn't deal with personal insurance so any damages, they would want their money from me directly, I'm use to rental companies asking for my insurance info as an option and not hearing this is not an option. 10 dollars is not a lot, but I have insurance as a driver so why double pay. I would suggest the staff numbers be increased to service the units at this location. This experience has solidify my decision to purchase a truck very soon.
JAMES M.fast service and great eqipment
Dk F.Double check that cab and truck bed are swept
Flori T.I still have not gotten a final bill email to me.
WILLIAM G.Very minimal service from people who are not knowledgeable.
Warren S.Great experience. Nice folks.
TIMOTHY S.Cleaning change on a clean truck.
kent G.Question non related: I was supposed to return the truck with a quarter full tank however I was having a hard time trying to get a reading and I went over a quarter full to almost half full tank, is there a way I can get a refund for that?
CESAR M.Employees and customers NOT wearing masks as required by Governors Mask Mandate. Sign on door but business not enforcing it.
CARLOS F.The U-Haul representative attached trailer incorrectly. We were assured the correct hitch size was used despite our questioning. After completely loading the trailer, we headed home and the trailer released from the hitch after an hour of travel on an extremely busy highway with nowhere to pull off. We are lucky no one was injured or lost a life while having to re-hook the trailer, this time on the correct size hitch.
LAURA H.Customer service at this location is outstanding!!
MELVIN W.Excellent Customer Service! Always going the extra mile!
DAVID M.Mr Shouse always makes you welcome and handles all transactions with professionalism and integrity. I have rented several times and will go there again.
RICHARD H.Nothing. The experience was great.
Jack K.I lost my garage door opener in the U-Haul truck and couldn't find it. The U-Haul staff did and called me to let me pick it up. At the same time, U-Haul accused me of taking one of their keys from the key chain. I don't remember a second key and couldn't find it anywhere! When I returned to U-Haul to face the music, the manager told me that U-Haul made a mistake -- they had the second key. He profoundly apologized. The best measure of a quality of a business is NOT their actions, but rather how they respond to mistakes! Everyone makes mistakes! U-Haul addresses their error in a responsible and thoughtful manner. They're GREAT!
STEPHEN M.The reservation system on line does not work.
NATHAN W.No. They are the best people there I would recommend anyone to shouse surplus and tool. They are very friendly and helpful.
DEXTER S.Charged my card twice separate charge for same vehicle.
TED D.great help and fast service
dk F.Nothing. Also Henry was great setting up the Auto Transport for me! Thanks again Henry.
MARSHALL W.Excellent customer service!
DAVID M.My experience was great until I was charged a cleaning fee of $15. When I picked up the trailer, I was not informed that if the trailer was not spotless, I would be charged. You need to inform your customers that the equipment needs to be clean. Not that I would purposely return equipment dirty but the items I moved were just furniture and totes. Nothing that would cause that much dirt.
Peggy E.The location had closed a few minutes before I arrived but the guy stayed late and got me fixed up with a trailer!
ROBERT JOHN H.The van I rented was not clean!
Catherine N.You should have employees wear masks indoors.
RICHARD D.NA
BRITT W.None needed
FRANKLIN W.Make sure the brake lights on the trailer work
Kyle K.First of all have employees that actually know how to work the equipment my grandson had to show the man how to connect the tow dolly to the truck he had no idea how to do it secondly I don't appreciate being forced to pay for a 3-day trip when it only took four to five hours to do the job and I turn the truck back in on the same day and you force me to pay for 3 Days plus it didn't have a full tank of gas it had less than a half a tank and by the time of course I determine how much gas I needed I ended up giving them a quarter of a tank free because there was no way to properly judge that I am not happy with U-Haul in the way they do things I had to pay for 3 Days to use your truck for less than 6 hours before turning it back in in another state but it's policy they just charged that way plus I didn't get any reimbursement on the extra gas I left them in the tank plus they didn't properly check the truck in they let me stand in line before they tell me just leave the key here and that would be after letting me stand in line for 30 minutes then they won't even give me no proof as to the extra gas I put in the tank they have to email stuff to me after I leave the property but they won't take time to check it in while I'm there I don't think that's fair to me I had a terrible experience with you all would not recommend them to nobody
Teresa B.Give each customer a riddle to solve
Adam N.Great customer service!
MARK K.For the next customer, offer them courteous roadside assistance. I didn't get that. I was denied roadside assistance for a disable trailer. Imagine that.
WILLIAM L.Muffler loud. Couldn't hear radio. No consideration for that. On line check in didn't work. No one after 3 times and half hour waiting on 800 line. Calling a joke
ABRAHAM D.What a crap show this was. Made a reservation for one location. Location not in business any more. Sat on hold for an hour for them to tell me they have one 40 minute drive from where I was. Drove there and they literally shut the door in my face as it was they closing time. Had to drive an hour and a half back home with no trailer First location had a 50 dollar guarantee. Got the phone number to call. Number not in service. Uhaul is going completely to 💩
MARCIN S.Excellent service. The people were very friendly. Only recommendation is to make sure the trucks have not than 1/4 tank of gas.
Travis C.The pick up process was aggregating and delayed my move by 45 minutes. Instructions to unblock the location should be provided in the pick up details just in case someone needs it. I will never choose the online pick up option again.
Krystle D.good experience
HOUSTON P.