Location was closed. A sign told me I had to use the ap to return the vehicle or pay an extra fee. I didn't have the ap. I installed it and tried creating two different accounts, my partner did the same we were unable to pull up my contract to return the vehicle since we didn't make the reservation on the ap. Called customer services twice, finally got someone who could help us, they talked us through returning via the website, that didn't work either. He finally made notes on the call so we wouldn't be charged an extra fee. Spent over an hour trying to return the vehicle. Got home and yesterday got a bill for an additional $25 because your website under-estimated the mileage. Massive pain in the behind and very overpriced. WORST RENTAL EXPERIENCE EVER!
Jenne O
Customer Reviews for Showen Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was fine, the guy i spoke to that ran the location was polite. It was the U-Haul customer experience that was awful! We were pushed back about an hour because my husband spent over an hour on the phone due to a "glitch in the system" that i was told later on is a very common thing... what?? This was for a pretty heavy situation and we were on a tight timeline for the day so it just added a lot of stress. I then spoke to someone after the fact who said they would give us a refund and got an email for money off our next rental. Yeah right!
Axel UThe trailer handled my needs perfectly.
Sam WGreat location. Good price. Easy transaction, thanks!
Steve RGreat experience! Will recommend and use again.
Todd BVery good.
Robert FGood as is
Al RThe return process using the app was not great. It showed I wasn't at the location, I was right in front of their door. It also would not allow me to upload a photo. It was so frustrating as it also required me to call customer service and I had to send them pics to prove I wasn't lying. Overall just very displeased with that process
James HLights kept going off on the trailer
Robert BThe location I rented from was changed on me at the last minute. I was sent to a different town altogether and then unable to make the pick up. I had to return the next day and still unable to pick up. After over an hour and a half with help from customer assistance finally it went through. But then I was charged for the extra mileage. We were late and lost our help. And then charged extra at drop off for extra mileage. I had plans to use a truck again to pick up our furniture but at almost $400 a day I guess I will have it delivered
Craig HAlways a great place to be !!! Thank you showen property for another great experience
Joshua HVery friendly and easy to work with
WILLIAM MExcelente service and personal Costumber care
Cecilio MCustomers be sure ur gas tank is really full as they will fill it and charge u 6.00 a gallon. As if fuel isnt high enough.
Kathy LThe whole experience with the folks in Westfield Wisconsin and the lady in Bemidji MN on Laurel Drive were so helpful and an accommodating with my move. I highly recommend Uhaul and especially the dealers I used. Thanks
Jim SThe price I was suppose to pay and did pay were 2 different prices. This is not the first time this happened. If it wasn't for the guy at this uhaul location I wouldn't have gotten it. My things would still be in storage. Thank you sir for your help and kindness. You have no idea how you helped me out If by chance you use cash you will pay more.
Romana LAwesome service
Ida RLuke helped me hook up the trailer and made the paperwork process simple and quick.
Dennis WWent well
Joel BIf there is a truck needing rental in the winter, check to make sure the snow is cleared off windshield.
ERIC SHe came out and got us the truck, even though the place was closed and a holiday 5. Starts for this place.
Stefany CEasy ordering, went very smooth. Thanks!
BILL TCan't think of anything to improve for the next customer, I have rented u -hauls for awhile now & I've had nothing but professionalism, kindness, patience & helpfulness. Thank you for this Mary A W
MARY WOutstanding customer service. Pricing was good, and communication was good.
Steve PThe equipment was clean but NOT maintained!that is why I put NA!
Barb CYou need to Improve your customer service skills and time management skills. Westfield wi U-haul is absolute trash.
Axl HI was doing the remote pick-up, and was told that I could pick up at any time by the owner of the location. This was not true, the pick up time mattered and I ended up spending over 2 hours at the location after hours trying to pick up the truck.
Leah HNothing
STEVEN SThe facility says it is open until 4pm. We arrived at 3. No one was there. We weren’t sure where to park the truck. Hope where we left it was ok. We did the after hours drop off but it took longer. We hustled to make it there before they closed and they were closed.
DANIEL MThe man working this location asked to change our pick-up time, and we obliged. He called while I was on the way, and I told him I’d be about ten minutes late. His response was, “ ah, Christ”. His entire demeanor was abrupt, rude, and dismissive. Given the distance we had to drive to pick up this truck, which was an hour away, I think he could have been a little friendlier. We were not impressed. The truck was fine, albeit a little dirty in the cabin. It got the job done. The guy who helped us could use an attitude makeover, though.
joseph gLuke was very good at communication. But the options in equipment could have been larger
Kevin JIt was much easier to drop off uhaul than pickup
Laurie POnly got 6 furniture pads instead of the 12 that I paid for. Partly my fault for not counting before accepting delivery.
Isaac CPhone Number for Pick Up and Return. Email a little Confusing for Older Generation
Fred C