Customer Reviews for Shrewsbury Properties
(U-Haul Neighborhood Dealer)

153 reviews

234 W 4th Ave   Bristow, OK 74010

(918) 367-2643

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(918) 367-2643

234 W 4th Ave
Bristow, OK 74010

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service! Great place to get your rental from.

Melinda S. 
Rating:
5.0

Operator at this location was friendly and helpful for closeout. Great location to return.

Paul P. 
Rating:
5.0

Very professional with an easy in and out process.

Ben K. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Mr Shrewsbury was very helpful and flexible with us. We are very appreciative.

MELISSA H. 
Rating:
1.0

We selected oilton bc it popped up as the closet location from our house.. then we learned there was one in Cleveland 15 minutes from our house but this location did not pop up as a pick up site so we had to choose oilton. We were called the day before our pick up and told we had to go all the way to bristow to pick up.. we were not happy having to drive an hour to pick up when they had a 6x12 trailer at Cleveland the whole time literally every time we drove by in town. We reserved two weeks early. We had a 13 hour drive to move so it would have been convenient to only have a 30 minute round trip for pick up instead of a two hour round trip just to pick up.If I select a place that's closest to me don't change it to an hour away from me. Then the person from bristow acted like we were stupid by telling us if they don't have one in oilton that does you no good.. no duh it does me no good obviously! They should have drove it to oilton or Cleveland then because I did not ask to drive all the way to bristow to pick up..I don't understand why we couldn't have picked up from Cleveland in the first place.. I will never rent from uhaul for this reason.again.

Bethany E. 
Rating:
5.0

Good guy running this place but y'all are way too expensive

Michael G. 
Rating:
5.0

Wonderful man

SANDRA KAY H. 
Rating:
4.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Colter M. 
Rating:
5.0

Customer did not leave a comment.

HILARIO M. 
Rating:
4.0

Nothing don't change anything my experience was 10 gold stars across the board

John B. 
Rating:
4.0

Customer did not leave a comment.

Joe W. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE L. 
Rating:
3.0

I rented the truck for my employee. I entered my credit card information online using my logged in account, however when my employee arrived on site, they were required to pay for the truck using their own credit card.

Jeffrey P. 
Rating:
5.0

Grateful that we could get what we needed on very short notice.

Terry B. 
Rating:
1.0

Office was very dirty and cluttered. Just felt awkward.

Maria L. 
Rating:
5.0

Everything was great. Glad I chose to pick up in Bristow rather than in Tulsa.

Jonathan M. 
Rating:
1.0

No employees on site during advertised business hours...

WILLIAM H. 
Rating:
5.0

None

Sam T. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
2.0

Did the math on the mileage overcharged me 2 dollars and some change

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
3.0

Nothing , it was easy pick up and easy drop off

Robert R. 
Rating:
4.0

There's one person running the show and when he's busy, he's busy. I was lucky to be second in line and only have to wait 5 minutes, besides I was early. The guy practices VERY good customer service and is a good representative for U-Haul

Willard L. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

All went good no problems. Uhaul agent took care of all the checking out and checking in the truck.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Charlie H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Wonderful help to us this weekend. We sure are thankful for UHaul and Shrewsbury Properties. Have a blessed weekend.

Mark E. 
Rating:
5.0

Joe was very friendly and professional

Ronald P. 
Rating:
5.0

Always willing to help

chris G. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

He helped attach the trailer to my car and answered all the questions I had. Thank you!

Matthew M. 
Rating:
4.0

Their is a sticker posted saying returned clean and get $25 or $20 taken off your bill. I swept it out (sunflower seeds from someone else out) and wiped everything down.

Robin A. 
Rating:
2.0

The truck was filthy. There was an excessive amount of dirt throughout the entire truck. It ran poorly and had trouble getting up to speed.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Great service!!

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
4.0

Customer did not leave a comment.

Dale T. 
Rating:
2.0

No one way there.

Marie L. 
Rating:
3.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

I always receive excellent service here.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Jan L. 
Rating:
5.0

Refund over payments quicker. Its been a week and i still havent seen the credit put back on my debit card. Where is the refund?

Grace A. 
Rating:
5.0

Nothing. This and every rental experience thus far with Joe Shrewsberry have been perfect. Great Service !!!

LOUIS M. 
Rating:
3.0

Customer did not leave a comment.

SONYA M. 
Rating:
4.0

Customer did not leave a comment.

Kyle S. 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
4.0

Customer did not leave a comment.

alison S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Tried to return trailer with 24/7 online return. It would not recognize the location and would not let me return unit. Tried calling 800# and was on hold for about 30 min. Owner of local location happened to drive by and see me, he checked me in with no issues. Bottom line. The local people are great! National customer service needs a lot of improvement. The online return is terrible!

Bradford H. 
Rating:
5.0

They were fantastic. Easiest rental ever.

Nathan D. 
Rating:
3.0

Customer did not leave a comment.

Lawrence C. 
Rating:
3.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

jacky T. 
Rating:
1.0

The owner was very rude and was not on time for my appointment.

NICOU J. 
Rating:
5.0

Customer did not leave a comment.

Shanna W. 
Rating:
1.0

Waited over an hour and he never showed up so I left the truck, 2 Auto transports and keys there and left, but only after trying to call the man several times!!

Paula G. 
Rating:
3.0

Customer did not leave a comment.

JACOB C. 
Rating:
5.0

Excellent customer service. Thank you .

Manny M. 
Rating:
5.0

Customer did not leave a comment.

traecy K. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

MARIAH W. 
Rating:
5.0

Customer did not leave a comment.

joshua F. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

I was told to fill the truck to 1/2 tank and did. It's parked on an incline at bristow and Im being charged 6.38 for fuel when it was over the 1/2 Tank line

Roger P. 
Rating:
5.0

Nothing. We had a great experience. Thank you for being there.

Rhonda R. 
Rating:
3.0

The location was closed when we went to drop off the equipment. We were told that they were open until 5:00.

April B. 
Rating:
5.0

Customer did not leave a comment.

Brandon I. 
Rating:
5.0

The gentleman that runs the place was very helpful, respectful and willing to answer any questions I had at the time of the rental since that was my first time ever renting a trailer

fred T. 
Rating:
3.0

Customer did not leave a comment.

Frank H. 
Rating:
2.0

Staff was very very friendly and would work with them any time. The facility just needs freshening up.

Mike W. 
Rating:
5.0

Wrong drop of food location - dropped off on memeorial in OKC, OK

stacy D. 
Rating:
5.0

Nothing! great service!

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Carl C. 
Rating:
1.0

Air conditioner was broken with a high of 100 outside. And vehicle would randomly stop going and would have to stop and park vehicle to get it to go again.

Jessicca F. 
Rating:
5.0

Quick service. Explained everything about the trailer.

Jeffrey L. 
Rating:
1.0

Says it was open til 3pm. I get there no one there, had to wait ten mins after calling numbers to get someone there. Not helpful

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

danial K. 
Rating:
1.0

Shut this place down i was threatened by this guy for 3 day and he kept telling me he has access to my card and he could an was going to Keep charging and makin stuff up to charge me and he did he kept saying I just weak back over there that's what the back of it out so then fill the gas tank up it was full where was supposed to be in get over charge me he's overcharging charge you 3 times now $149 $69 and $78 he's calling my phone threatening me talk about he will keep continue taking money on my card until he feels that he was freaking reimbursed and was paid for his time that he wasted never go to this place everj

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Mary Z. 
Rating:
1.0

Location is a lot without office personnel. After dropoffI received a call from Joe that he needed cash for fuel. The guage when dropped off was the same as when picked up. I felt he just wanted to pocket extra cash so I told him I would rather put another 5 gallon can in than be extorted for cash to go into his pocket. I will just cancel my next reservation as I don't want to.deal with it again.

Frederick J. 
Rating:
3.0

N/A

Mike E. 
Rating:
2.0

If the vehicle cannot be picked up at the scheduled time, the customer should be called and notified ahead of time.

KATY K. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

The operator of the location was very nice but the office could be cleaner and neater. But he was very nice and helpful. The truck was very clean.

Glenda D. 
Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
5.0

Best place to go in this area.

Johnny I. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
No reviews have been submitted for this location.

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