Customer Reviews for Shrewsbury Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shrewsbury Self Storage

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William P. on

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Will use again. Very helpful and accommodating. Went extra mile to help us find list car keys.

Cindy H. on

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Customer did not leave a comment.

Christina M. on

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Great service. Very helpful

Joshua A. on

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The customer service line and support gave wrong information and inaccurate pricing each time I spoke to them the confirmation call never came. They gave me one pickup time and scheduled it for another.

Fred B. on

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Easy going service, helpful, and respectful to young and old customers.

Ryan U. on

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customer service was extremely poor. did not answer phone or call back when messages were left. received no scheduling communication for picking up truck like website promised. Was unsure if truck would be available when contacted a week before pick up, Was not told that office would be closed during the regular stated business hours on day scheduled, making it impossible to claim keys for vehicle. Overall, very poor customer service and would not recommend to others.

Christopher C. on

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Customer did not leave a comment.

Robert G. on

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Ron F. on

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Elizabeth F. on

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Parking was very limited. I had no choice but to park inappropriately. Might consider an emergency overflow in one of the nearby lots

Brandon C. on

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Obert B. on

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Simple Professional transaction

Kristian D. on

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Allison B. on

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The app for self pick up is terrible. The check engine light kept coming in off. I called in, waiting over 15 minutes to speak to someone, only to be put on hold again. This was a terrible experience

Elizabeth M. on

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The truck was clean BUT the "check engine" light was on the whole time. We only drove it 8.5 miles each way, and we would not have wanted to drive it any further.

Craig D. on

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Customer did not leave a comment.

Tom M. on

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The process could not have been any easier. Renting the truck online was very simple and everything went very smooth. I highly recommend it.

Hans L. on

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Cab of the truck was dirty. Would have felt bad had I not been the only one riding in it.

Denver W. on

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Windows in the truck could have been cleaned a little better. It had snowed recently and the signs of the melted snow were very evident on the windshield.

Kara C. on

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Pilots, helpful and informed staff made my experience a breeze.

Jeremy B. on

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The only employee at this location arrived 11 minutes after the agreed-upon pick up time for my truck, 11 minutes during which I waited outside in the winter cold.

Keith B. on

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Great vehicle. Employees not the most helpful or knowledgable, inconvenienced as a result.

VERONICA B. on

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friendly representative checking us in, easy and affordable

Anthony R. on

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Very fast. People who work there were great to deal with and talk to.

Timothy C. on

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Make sure the Uhaul location notifies the customer ahead of time where the pick up location is. I reserved a truck online at one location but did not receive any notification that I would be picking the truck up at a different location. When I went to get the truck on the morning of my reservation, the person at the location where I reserved the truck did not know anything about it. He was kind enough to follow up with Uhaul and find out where my reserved truck was located. I then proceeded to the other pick up location where I was able to get the reserved truck. Not notifying me ahead of time that the online location where I reserved a truck was not the pick up location was an unnecessary inconvenience.

Jenny Z. on

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Philip M. on

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Easy in and out location.

Jane W. on

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Tracy L. on

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Brian C. on

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Ray E L. on

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The desk person should have extra keys so they can move the trucks if blocked in.

linda C. on

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Customer did not leave a comment.