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MARK S
Customer Reviews for Shrewsbury Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep on doing what you are doing.
JAMES YThe gentleman was a pleasure to work with!!
TRINA LJust drop truck off never spoke with anyone
Aaron BReturning the truck was very easy.
WILLIAM SEverything went smoothly.
RODNEY SThe reservation and truck was not assigned to me therefore remote process did not go smoothly.
Barry AIn comparison to our pick up location this place was easy to find, inviting, clean, stocked with moving supplies (if needed). I have zero complaints. 10/10 would definitely use this location again.
Jeffrey TCustomer Service Manager at the Location assisted with the options I was looking for.
Luis BReal nice truck. Very smooth reservation and return process! Definitely would rent here again.
ED SThe on site manager should inform customer they will receive a text from U-Haul that needs to be acknowledged BEFORE the customer drives off. I was not made aware and didn’t notice the text until 6 hours later.
Kip Lwhen you inform a customer that a truck is waiting and full of gas. It should be full of gas!!! Had to fill up since there was only 1/ 4 full. When I returned it had 3/4 full. I am 75 years old and deserve payback for the 1/2 tank of gas. Or do you practice elder abuse
Leonard CI need to rent a moving van on the spot and luckily, they had one. They were very helpful, and I was in and out within 15 minutes. They went over all the instructions and sent me an Email confirmation of the charges the next morning. The truck was very well kept up and clean. I would recommend the Shrewsbury Onion Road location to anyone.
WEAVER DThe App used to rent the truck on Sunday was terrible. It took a entire hour to get the keys. The App would not allow photos to upload correctly. This was a terrible experience and would not use this service again.
Brad BI really believe everything worked out perfect for our needs! Thank you very much
John FCellular service was bad which made it difficult to complete the return.
Timothy DPerfect location. Jere is very professional and a gentleman. This is my third rental at this location and I could not be happier. Thank You Jere.
Thomas DNothing negative to say. This is the second time I’ve rented from this location. Jere has been a total gentleman and professional with my transactions. Excellent customer service and care. Thank You.
thomas dThis was my first time using u haul and I was a little skeptical. The gentleman at the office was a great great great help. Fully understood how the system works and guided me through the whole process. Thank You!
MICHAEL ZAwesome experience. Can’t think of anything to improve
Valerie SThe gentleman at the counter was knowledgeable and helpful.
MICHAEL CYou Guys are GREAR !!! We moved some antiques and then donated some new furniture to one of our favorite Theaters. Can’t wait to see the furniture in a show. You and U Haul made all this possible and it was so easy. Thank You, U Haul is Awesome !!!
HAROLD GI reserved the uhaul online and did not elect the $15 insurance offer, but I got billed for it anyway and no one has responded to my correspondence on the matter. Also trying to pick up and drop off by mobile was impossible. The website asked me to track my location and I denied it because I didn’t know it was required in order to use mobile pick up and drop off. Even though I followed the online help for changing the settings, it still didn’t work.
Susan ZSmall place only room to park one small truck in Front of office.
Rex HGreat experience . No problems smooth system
James MEverything was fine EXCEPT for the fact that the inside of the truck stunk/bad odor in it. There was something dried which had been spilled on the floor of it (or it was dried vomit) so I cleaned it which helped the bad smell somewhat. Truck bed/inside should be washed out after each usage. If it was NOT for this issue we would have given an Excellent Rating.
louanne sI was generally pleased with everything.
Garland LThis place is Horrible.!! NEVER NEVER NEVER Rent from or do any business with this place.! I have rented with U-Haul many times and I have never had an experience this bad in my life. When I arrived to pick up the truck no one was there. I had to call customer service and get them to help me, which they finally did over an hour later. I had friends waiting to help me move and I could not get the truck until very late. The manager and this facility absolutely suck.!!
Donald LIt rode a lot smoother than I expected from a rented truck.
SHARON GCould have told me about a problem when the vehicle was return instead of just charging me with me knowing it
Sheldon MMake sure that someone is at location will trucks are being picked up. When asking for a certain size truck and you go pick it up and it not the right size you ask for, you have to accept what they ask for. NEVER AGAIN
Charles SThe prices can be better
GRADY MOwner was great! Will definitely recommend to friends and family as I don't ever plan on moving again !
SARAH SThe manager at this location was very helpful.
Michael CNot a thing everything went smoothly. Very professional.
Marcine HThe truck was great. Pick up location didn’t have any parking. Website could be more user friendly.
Matthew TStaff was super friendly and easy to work with. Truck was exactly as advertised. Everything went really smoothly with pick up and drop off!
Nicole RWas not told about $14 for insurance
Ron SVery happy with the service
ROBERT BThe owner was great. He was efficient ,polite, explained everything. Would do business with him again.
James MI was extremely satisfied in all respects.
Justin JMy only complaint regarding my recent rental, and it is a big one which would prevent me from using or recommending UHaul in the future, was that I had reserved a truck to be picked up in a specified town two weeks prior but received a call two days before the move informing me there was no truck at that location. I would have to drive 30 minutes each way to a different town to pick up a truck. There are enough things going on during a move without the inconvenience of spending an hour going to pick up the truck and then to be informed of this two days before pickup, UNACCEPTABLE
Penelope FI had ordered furniture blankets which were not with the truck when I picked it up. No one was their to talk to. When returning it the owner said they would refund me the $10 for the blankets I never got. I await that repayment.
Marko BThis was a great experience, and I would recommend and use them again.
RICHARD DConvenient location and very helpful management.
Bernadette RI had a great experience with the Shrewsbury location. It was a convenient location and the manager responded to my needs in a timely manner. I will definitely be using this location in the future.
Kelly RVery pleased with the equipment and services overall everyone that I worked with was very pleasant and polite
bethel hEverything went as anticipated! Thank you
Robin WI was charged for items I did not use. The cabin pressure was compromised, I had terrible ear pain when driving I felt like I was in a cave with the sound bouncing back and forth. I have never had that experience when I rented before. The roll up door was very hard to open and close. Overall I feel I should have a partial refund for the problems I had!
Brandon SAttendant explained things about the truck, the equipment I was renting, etc. Very good service!
Carolina AVery good customer service
SANDRA SThe app is a bit cumbersome to navigate abs you have to open up too many protective settings on your phone to make it work.
Marko BPicked up the truck with only 1/4 tank of gas, so we had to fill it up almost right away due to our drive.
Jordan SCheck engine light on truck at pickup. Site was advised, told not to worry.
David Sit cost way too much to rent the equipment. The pickup process was too difficult and the customer representative I dealt with was rude and not helpful.
Raven B