Awesome experience. Can’t think of anything to improve
Valerie S
Customer Reviews for Shrewsbury Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman at the counter was knowledgeable and helpful.
MICHAEL CYou Guys are GREAR !!! We moved some antiques and then donated some new furniture to one of our favorite Theaters. Can’t wait to see the furniture in a show. You and U Haul made all this possible and it was so easy. Thank You, U Haul is Awesome !!!
HAROLD GI reserved the uhaul online and did not elect the $15 insurance offer, but I got billed for it anyway and no one has responded to my correspondence on the matter. Also trying to pick up and drop off by mobile was impossible. The website asked me to track my location and I denied it because I didn’t know it was required in order to use mobile pick up and drop off. Even though I followed the online help for changing the settings, it still didn’t work.
Susan ZSmall place only room to park one small truck in Front of office.
Rex HGreat experience . No problems smooth system
James MEverything was fine EXCEPT for the fact that the inside of the truck stunk/bad odor in it. There was something dried which had been spilled on the floor of it (or it was dried vomit) so I cleaned it which helped the bad smell somewhat. Truck bed/inside should be washed out after each usage. If it was NOT for this issue we would have given an Excellent Rating.
louanne sI was generally pleased with everything.
Garland LThis place is Horrible.!! NEVER NEVER NEVER Rent from or do any business with this place.! I have rented with U-Haul many times and I have never had an experience this bad in my life. When I arrived to pick up the truck no one was there. I had to call customer service and get them to help me, which they finally did over an hour later. I had friends waiting to help me move and I could not get the truck until very late. The manager and this facility absolutely suck.!!
Donald LIt rode a lot smoother than I expected from a rented truck.
SHARON GCould have told me about a problem when the vehicle was return instead of just charging me with me knowing it
Sheldon MMake sure that someone is at location will trucks are being picked up. When asking for a certain size truck and you go pick it up and it not the right size you ask for, you have to accept what they ask for. NEVER AGAIN
Charles SThe prices can be better
GRADY MOwner was great! Will definitely recommend to friends and family as I don't ever plan on moving again !
SARAH SThe manager at this location was very helpful.
Michael CNot a thing everything went smoothly. Very professional.
Marcine HThe truck was great. Pick up location didn’t have any parking. Website could be more user friendly.
Matthew TStaff was super friendly and easy to work with. Truck was exactly as advertised. Everything went really smoothly with pick up and drop off!
Nicole RWas not told about $14 for insurance
Ron SVery happy with the service
ROBERT BThe owner was great. He was efficient ,polite, explained everything. Would do business with him again.
James MI was extremely satisfied in all respects.
Justin JMy only complaint regarding my recent rental, and it is a big one which would prevent me from using or recommending UHaul in the future, was that I had reserved a truck to be picked up in a specified town two weeks prior but received a call two days before the move informing me there was no truck at that location. I would have to drive 30 minutes each way to a different town to pick up a truck. There are enough things going on during a move without the inconvenience of spending an hour going to pick up the truck and then to be informed of this two days before pickup, UNACCEPTABLE
Penelope FI had ordered furniture blankets which were not with the truck when I picked it up. No one was their to talk to. When returning it the owner said they would refund me the $10 for the blankets I never got. I await that repayment.
Marko BThis was a great experience, and I would recommend and use them again.
RICHARD DConvenient location and very helpful management.
Bernadette RI had a great experience with the Shrewsbury location. It was a convenient location and the manager responded to my needs in a timely manner. I will definitely be using this location in the future.
Kelly RVery pleased with the equipment and services overall everyone that I worked with was very pleasant and polite
bethel hEverything went as anticipated! Thank you
Robin WI was charged for items I did not use. The cabin pressure was compromised, I had terrible ear pain when driving I felt like I was in a cave with the sound bouncing back and forth. I have never had that experience when I rented before. The roll up door was very hard to open and close. Overall I feel I should have a partial refund for the problems I had!
Brandon SAttendant explained things about the truck, the equipment I was renting, etc. Very good service!
Carolina AVery good customer service
SANDRA SThe app is a bit cumbersome to navigate abs you have to open up too many protective settings on your phone to make it work.
Marko BPicked up the truck with only 1/4 tank of gas, so we had to fill it up almost right away due to our drive.
Jordan SCheck engine light on truck at pickup. Site was advised, told not to worry.
David Sit cost way too much to rent the equipment. The pickup process was too difficult and the customer representative I dealt with was rude and not helpful.
Raven BYou just need a complete overhaul of the Truck Share software. I made sure to go when the location was open this time so I would not have to use it! But when I was returning my truck they were not open, and amazingly I didn't have any problems for once...however 2 other people were returning trucks while I was there and they both had some of the same problems I've had in the past! Like it won't load the photos, or it says your reservation doesn't even exist. So I tried to help them, because nobody has time to call uhaul and hang on hold for the usual 20 minutes. Another ridiculous thing, they keep texting you all these important links, which by the time you click on them are expired, because they are only good for 15 minutes...but they don't tell you that!! So then they say just call uhaul and get another link. NO THANKS! Why on earth would uhaul want to do things that would result in more calls, when they can't even handle the amount they already have?? Above all, NEVER use Truck Share late at night. If they ask for an "alternate contact," they will CALL that person and wake them up to verify it is a valid phone number!!! They called my 84-year-old mother who is on oxygen at 2 am and said she didn't answer! Well no kidding, if you have tubes in your nose hooked up to a machine across the room, and the phone is in the kitchen, you know by the time you shuffle out there it's going to stop ringing!
REBECCA SNice unit, excellent service at location.
CLINTON LIt was a smooth rental experience...
Debra KNothing. Service is great and vehicles are clean and well maintained.
MICHAEL PThe truck was easy to pick up and drop off. The manager was friendly and informative, and helped me follow up effectively so that I saved money and time for my rental. Thank you for the excellent service
ANNE JBetter customer service. They make promises that they will not keep. They will manipulate your schedule to satisfy their prior obligations, which were obviously botched as well. Understaffed and not very knowledgeable concerning their obligations or products.
HALEY NActually have the uhaul that was reserved. Uhaul called and changed my location 2 days prior and then this location was out of office and not able to handle the issues that came up. Since they were not in office they could not place the keys for my uhaul which was returned the night before in the lock box. Took 45+ to get resolved on the phone with uhaul until I could leave the premises with my truck. I wanted a 15ft truck and had to take a 20ft.
Robert EQuick service good price!
CHARLES FThe air conditioning did not work
Robert KDon’t tell people they won’t get charged anymore and then charge them more. I was also told if I picked up from a different spot it would be $80 cheaper and I was not price matched or helped at all. Worst service I’ve ever encountered. Man called me from drop off place and was extremely rude and short and cost me more money.
ETHAN SVery helpful and accommodating.
JOY KThey went above and beyond the call to assist me in having the correct size truck! I also was unable to complete the online return which they completed for me. Thanks!!
Valerie SDouble billed me
MICHELLEE KI honestly can't read the receipt in my email
RACHEL EStay the same. Jere is a great guy to work with and very knowledgeable.
RONALD SVery smooth rental transaction. Truck was easy to operate and in excellent condition.
William D