Overall very good experience. From booking, to picking up to dropping off. My only negative feedback is about the truck interior in the driver/passenger cabin and it not being clean. Lots of crumbs and felt like it wasn't wiped down.
LINDA A
Customer Reviews for Shrigillc BP Eola
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My original truck was not available..after 45 minutes of waiting in hold finally was upgraded and could get in road
MARK WThe U-Haul truck should have a gas cap on the place where you fill the gas tank instead of a plastic bag stuffed in the pipe. also the door on the passenger side needs to be fixed as it is bent out of shape and needs to be slammed hard to shut it all the way. Also the worker there Has a very hard time as there is so much for him to do. He is just swamped trying to take care of everything. They need at least two to three people working there.
DAVID EThey charged me for 15 miles. In fact it was 10
DENYS KI was not able to use the app to check in or check out. Other than that, everything was good.
BRIAN WGas tank was not full and it was a gas station. Owner didn't really seem to care
WENDY JIt was a great experience
Lynn PVery easy to do business with.
Susan GVery friendly customer service I received
eric aBoss man there is super fun
carlos aSystem iis very slow. Does not respond to the phone check in very quickly, I had to ask for help and the system was slow for the location too
Marco PThe truck was easy to drive, load and unload.
Linda MBoth the dealer and U-Haul's online process was impressive.
NEIL WYou’re scammers. My reservation was for 10ft truck for $19.95/day, 0.89/mile, and direct reimbursement to Uhal. I was charged 1.09/mile and was charged $15 for safe trip. Neither the attendant nor customer services was able to help. As a matter of fact customer service rep was rude and incompetent. She said that I have to pay for safe trip even though when making reservations, there is option to not do the safe trip and instead do direct reimbursement. U-Haul is fraud and scam. You should not bait and switch your customer. Shame on you.
Mohammad HThat they should take a picture as well as asking the customer too.
elizabeth bI should have asked what the mileage rate was at the time of rental to save the shock of 99 cents a mile.
William CIt was raining, and the windshield wipers didn’t work. It was incredibly dangerous, and I was horrified by the experience. When I told the man working about it, he said huh yeah, I’ll have to look at that. That was the only thing that was done about the matter.
Annika ZThe paperwork was practically unreadable, text very small, very low quality print. The same problem with the image that was attached to the email
NATALIA RGreat customer service from store representative. Explained all and very supportive
Hector GAll good service
Yogesh WOnline process was very good and attendant was helpful. Attendant had heavy accent and initially provided wrong dolly. Attendant could have better informed me about which of many serial numbers on the truck to look for, or perhaps point me to the right truck. All minor issues.
Neil WPut more gasoline in the tank
Mary AEveryone was great. Needed truck extra day and had no problems. Did I mention their open 24 hours which is awesome!! This place is highly recommend.
gail oGreat place! They made it real easy to continue on with my life. :)
Joseph SService is not good as expected. Took lot of time. Didn’t communicate properly
Robinson VThey added extra insurance coverage without my consent. I still didn't get refund for it
Vijay KPhone pick up can be a little difficult. But i always rent u-haul and will continue to do so.
Ronald GReturning the Uhaul was complicated as the correspondent was rude and very impatient. They never left the register so getting the extra equipment was done personally. Poor customer service.
Patricia MThanks
farhan hThe workers at the gas station were very difficult upon giving the keys. Along with the mirrors not working on the van. I had to move them manually and it still was not working. Not to mention the mileage price.
Ashley GI accidentally put $10 too much gas in the van when I returned it. Is there a way I can be compensated for the extra gas?
Scott EWe like to do business with local businesses, and this Uhaul is in our neighborhood. We got the vehicle we needed, and it was an easy process. The staff were personable and made the process go smoothly. We will use them again and recommend the BP gas station and Uhaul truck services.
edith nMeeta provided excellent service
Exclusive SEmployee re worked with was very helpful.
Fred GStay unchanged.
Bill GThe cabin was dirty and glue (probably soft drink) , there was an empty bag of snacks behind the driver seat. The trunk box was really dusty and I had to sweep before my move. I ordered 12 furniture pads, however I got 11. They were not in the trunk and I had to go back and ask for them, and even with this it came missing 1 and I realized only during the move. Fuel tank was 1/4. Trunk was very old. Even running the process using the app, the process to pick up the keys was very slow and confusing, because the guy had to check basically everything again. It was not a good experience.
Raphael Hit was right by our house and the attendants were helpful.
KRISTY OI received the truck with a low tire. It is annoying to have to fix that by yourself on the day you are moving and if you ask for the truck to be brought back at certain time. Also I paid I think for 12 pads and I got one bag with 6, I just realized of that when I got home and open the bag. Everything else was perfect.
Marco PThis was the second location uhaul sent me to that morning to obtain a vehicle. At the first, the check engine light was on but they did not have any other trucks to rent out. Over all process took over 1 1/2 hours just to get a truck. One way rentals need to be better managed by uhaul.
DANIEL MSuper fast and convenient. Highly recommend this location!
travis bThe rail on the inside was broken
Darren GEquipment is not all good and head lamp was not working. Doors were not closed fully and chilled air passed inside the cabin . Overall vehicle is very very worst
SENTHILMURUGAN Reverything was ok until i got home and couldn't open the door in the back and i had to drive all the way back for them to open the back door. i was so irritated cause they charged by the miles and i didn't get conversate for that
Kenya PSame guy runs the gas station as the U-Haul business. Not all that helpful in getting the trailer hitched as I’ve never done that before.
Steve MThe person said he can't help with any extra charge and one needs to contact the u-haul customer care center
Tanay RThe process for renting the truck wasn’t as easy as the description made it seem. It was a lengthy process. Also, when we got to the verification process it was horrible. The additional contact I put for verification didn’t receive calls. Went through that process several times. At one point someone from UPS called then hung up. This happened several times. I had to call customer service for assistance. The process took about 30 min or so and I was under the impression that it should have been a quicker process
Ferez ATruck was pretty dirty. The cab smelled like a locker room. The back had not been swept out in some time, had charcoal on the ground as well as nuts and bolts. Not the greatest having to clean before packing.
John ZThe engine light was on. Not sure if I mentioned that in my return survey.
ANTHONY Ggreat friendly service; suggest prepay to all customers
malik aEasy to work with.
Stephen BVery helpful hook up process.
Tom MHave air conditioning that works. It was almost 100 degrees and the A/C didn't work.
Richard T