The person said he can't help with any extra charge and one needs to contact the u-haul customer care centerTanay R.
Customer Reviews for Shrigillc BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process for renting the truck wasn't as easy as the description made it seem. It was a lengthy process. Also, when we got to the verification process it was horrible. The additional contact I put for verification didn't receive calls. Went through that process several times. At one point someone from UPS called then hung up. This happened several times. I had to call customer service for assistance. The process took about 30 min or so and I was under the impression that it should have been a quicker processFerez A.
Customer did not leave a comment.Dimitrije N.
Customer did not leave a comment.Dianne I.
Customer did not leave a comment.maritza M.
Customer did not leave a comment.Caitlin C.
Customer did not leave a comment.Vincent T.
Customer did not leave a comment.BRYAN H.
Customer did not leave a comment.odonkhuu N.
Customer did not leave a comment.Erica J.
Customer did not leave a comment.Steven H.
Truck was pretty dirty. The cab smelled like a locker room. The back had not been swept out in some time, had charcoal on the ground as well as nuts and bolts. Not the greatest having to clean before packing.John Z.
Customer did not leave a comment.lorry W.
The engine light was on. Not sure if I mentioned that in my return survey.ANTHONY G.
Customer did not leave a comment.Gerald F.
great friendly service; suggest prepay to all customersmalik A.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Vijay M.
Customer did not leave a comment.Phetsakhone S.
Customer did not leave a comment.robin F.
Easy to work with.Stephen B.
Very helpful hook up process.Tom M.
Have air conditioning that works. It was almost 100 degrees and the A/C didn't work.Richard T.
Customer did not leave a comment.Darren G.
Customer did not leave a comment.MICHAEL M.
Uhaul changed my pick up location 1 hour before pick up time. They made me travel 10 miles farther than my closer location making ME pay gas and MILAGE to relocate THEIR equipment on my flipping dime. I was furious! An hour before a scheduled move. U haul stinks!!!Margaret C.
Contact meWojciech S.
Communication was very poor. I reserved a fifteen foot truck originally for a full day as sales person was trying to get me the cheapest deal. Only thing cheap was the mileage going from .99 to .40 which I think was a lie. So I called uhaul the next afternoon wanting to modify as it was cheaper to reserve for five hours . Nobody called me at 6 to to talk to me about reservation. So I call 1800 number and was on hold for an hour and a half with nobody ever answering as I called at 6. After a struggle I finally got a hold of corporate and was able to modify. She never told me location would be change. So I got to bp at 11 as that was time I was supposed to pick. The location changed due to go hourly. Luckily they had a 10 foot truck so took that. Then a half hour later after the fact I get an email about new location. I also got a text saying they were going to contact me about reservation. The only time I received a phone call was at 530. If place communicated well it would been a good experience. Will propably go with Penske next time!! The pick up location was top notch as guy gave me 8 hours instead of 5.Daniel M.
Gas tank was lower than indicated on contract. I returned it with requested gas levels per contract. But still was charged for gas!! No examined exterior of vehicle before pick up with me or after return.JOSEPHINE C.
I LOVE this location. Everything is always on point. So acccommodating and customer friendly. I have rented from them several times and I will never rent from another location. I am a happy customer!!Tasha C.
Customer did not leave a comment.JOSE C.
Great customer service!Michael S.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Peter K.
Customer did not leave a comment.Emily T.
Customer did not leave a comment.Franciscoj F.
Customer service was great. Pickup and return of the trailer was handle quickly and professionally.Raymond L.
Customer did not leave a comment.Darren G.
Customer did not leave a comment.Upender Reddy N.
Customer did not leave a comment.nicholas D.
He is very nice. I love this place. Thank you, Hari Reddy.HARIKISHORREDDY C.
Customer did not leave a comment.EARNEST N.
Customer did not leave a comment.Luis L.
Customer did not leave a comment.CANDACE F.
Customer did not leave a comment.Briana A.
Honestly I won't recommend this location because one it was hard to understand the people renting from there. Also I didn't get a paper copy of the rental agreement to keep in the truck like all the other locations I have rented from. Also I have no clue what the final cost is because they charged me the original amount when I was actually under the milage I estimated. Please review this location to see if they are working with your policies or if they are just making it up on their own.HEATHER J.
Vehicle is not at all maintained properly. It was completely covered by min 3 to 4 inches of snow including windshield. I couldn't even open door due to frozen ice. I was removed the ice using my hand only. I never expect his from uhaul. Also, vehicle was not having pressure in the tires.SENTHILMURUGAN R.
Door was frozen shut, truck had a check engine light. Parking lot was not salted.FELIX R.
Customer Service was AMAZING!! Only thing I can recommend is that you offer a lock or pad lock to lock the back for customers who want to leave items on the truck.TASHA C.
Customer did not leave a comment.Arun N.
The drop off location only had one person on duty and he also was manning the store.BRIAN J.
Great equipment, staff was very helpful. For sure will come back.SANTIAGO L.
Customer did not leave a comment.DARWIN M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.CLAUDIA G.
very nice and super helpful!JENNIFER O.
Customer did not leave a comment.ANANT P.
The online was horrible, there are four people changed while I was checking out. The instructions provided is confusing, it says go to rental office, but I was at the gas station. when I mentioned it, no one in chat make it clear that it is Ok, go inside the gas station. I was Actually thinking i will be provided with the key code to open the box to get the keys out. I wasted more than half hour in the chat windowMadheshwaran R.
Customer did not leave a comment.JACOB B.
Nothing, these are some of the nicest people I've met running a business. I really felt like they cared about me and my rental. Thank you. Next time I have to rent, I'll look there first.PABLO M.
Customer did not leave a comment.Kyle N.
Customer did not leave a comment.KEVIN O.
Liked the fact that you can gas up when you finish at the location you picked the u haul up from. Very Convenient. 100% satified. (THANK YOU)LARRY N.
Customer did not leave a comment.JESSICA G.
Uhaul is first class!Jeffrey B.
Customer did not leave a comment.Jeff O.
Makins sure that the rental is drivable which wasn't the case with one I gotZokhid I.
Customer did not leave a comment.James P.
Customer did not leave a comment.ASIM A.
Second time this week renting from this location. Excellent and friendly service!Robert D.
Customer did not leave a comment.KANETHA T.
It's a convenient location with Sunday hours, which is what I needed. When we returned the trailer, the man working inside helped us park it. He was very friendly. I feel bad for the woman who was working when I picked up the trailer because I'm pretty sure she'd never done a U-Haul rental before. She said she doesn't work Sundays. Someone should've given her instructions before leaving her alone. I needed help hooking up the trailer. Two employees drove over and hooked it up for me. I appreciated that.RACHEL S.
Customer did not leave a comment.THERESA J.
First, the location was changed 2 days before the rental. Uhaul would not relocate the equipment. At the pickup location, no assistance was available to help hooking up the trailer.Mike M.
Naveen went above and beyond to work directly with us to make sure there were no changes or mixups with our reservation after our initial reservation with a different location got cancelled on us the week before. Would highly recommend this location.Scott G.
Very convenient location and fast service Vehicle condition wasn't the best but it's a uhaul!SIVAKUMAR A.
The receipt was not given at time I closed contract for my review. It was sent via email with an amount $8.77 higher than I expected and receipt didn't state what it was for. I did not like how that was done and will not return for future rental.LONNIE J.
Customer did not leave a comment.jaehyuk L.
Customer did not leave a comment.Patrick H.
I got charged $179 for my estimation of two trips with the truck. After I returned it, my final receipt emailed to me contained only one trip plus rental coming out to $118. So far I have not received any refund. Do not rent from this location.Scott B.
The furniture pads that we rented were not in the truck ... also, we were charged for them and we have not seen a credit yet.Mark O.
All was as expected.Haley G.
Customer did not leave a comment.JEFFREYCLARKE P.
Customer did not leave a comment.Dale H.
They were very helpful answering all of my questions.TAMMARA M.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Michael M.
Not great customer service at this location.Chase B.
I am very satisfied rent the uhaul ThanksSHAHNAZ H.
Great serviceCARL D.
I had to rebook it multiple times because the equipment was kept changing on me. It was extremely disappointing. I had to go to a different location and they would not be flexible on where I can return it. It had to be where it was picked up from.Michael C.
Nothing. They were friendly..efficient and fast.SHINETTE M.
Customer did not leave a comment.Jeanine P.
Great servicepaulette B.
Customer did not leave a comment.Robert W.
Where do I start first The employee releasing the van rental to me was not wearing a face mask 😷😡 Second the van was very nasty food stains pet hair all over the place I literally had to put a piece of cardboard on the seat to drive it plus roll down both windows just to breathe the smell was so strong 🤢drive to my house and disinfect and clean the van myself!! even then the smell was still horrible in there I didn't feel comfortable in there at all so I put garbage bags over the seats just to be able to drive the truck the smell was a horrible and persistent it lingered the entire time I will not rent from this location again I will only use a legitimate U-Haul facilityLATASHA M.
much better than mostDavid W.
The uhaul app was not working. The staff at the BP got me taken care of but this took 30 minutes at pick up and 25 minutes at drop off. Staff was great, but the technology failed to make this an efficient process.WILLIAM S.
We tried the online registration and pickup for almost an hour. That was absolutely pathetic. Luckily, the owner of the station we picked up at was phenomenal and did everything he could to get things taken care of.Bill H.