Customer Reviews for Si Towing & Recovery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Si Towing & Recovery

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Gail J.
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Randall S.
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Summer P.
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Kevin D.
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I recommend trying to improve the location services' ability to recognize where the customer is when using the app. I had to call the front desk and have them come meet me at their shop to unlock which wasn't a big inconvenience however.

Traci M.
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Customer did not leave a comment.

Blaine W.
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The agent who received my truck return was ABSOLUTELY PHENOMENAL!!! Extremely help and courtesy. She needs to be teaching "how to clinics on exceptional customer service"! When I can in she was genuinely helping a couple needing directions, she quickly finished with them but not rushing them, and then handled my return quickly and very professionally. Great job.

Courtney F.
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Darrin H.
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Donald L.
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SUSANNA C.
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Friendly and outgoing staff, easy pickup and drop off.

dru C.
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Do your best to keep the same people working for a long time at this location. They were great.

chad P.
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very helpful and friendly

Scott M.
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Customer did not leave a comment.

Brittany B.
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This was the most unprofessional experience and I will never use uhaul again. They could not use the payment method I wanted, then they gave me the wrong truck, then put the money back into my account because they thought I had returned the truck, then took the money back out, then when we returned the truck to the correct location at the correct time, they charged me $20 for “after hours fees”, which should not have happened. I'm extremely unhappy with this whole experience as we moved across the country.

Melanie F.
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John S.
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Melissa showed excellent customer service! Great attitude!

Glen D.
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Martin S.
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Martin S.
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MELANIE F.
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the small hand mover broke.. also paid $10 online and it is $7 in the store.

Hayley W.
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I loved my movers, they were really efficient and fast and polite and very nice.

karen L.
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Excellent customer service. Melissa is top notch. I would highly recommend this company.

Matthew H.
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Alexa M.
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Martin S.
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ELIZABETH H.
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Melissa was wonderful!! Thank you!!

Anna B.
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The truck needs to be maintenanced.Head lights went out and back on and the steering wheel was not straight.

tosha S.
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ronald P.
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Better parking

Joe W.
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I understood that u haul delivered the boxes to the address I submitted . I had to pay extra to get boxes delivered. I misunderstood ,but I will not use a U-Box ever again. In my opinion UHaul is responsible for getting the boxes to the address to deliver too,with the price included so you know what it will cost!!!!!!!!!!

Isabelle E.
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Clarence C.
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James S.
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Melissa was Fantastic to deal with . Very friendly. She came in during “closed” hours to accommodate us. Highly recommend this location for rental.

Joseph W.
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Malisa & Joe did a Great job. Thank you all so very much!!!!!

Joy S.
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The young woman who helped us when we took the trailer back was very pleasant and helpful and made the whole return process move along very, very smoothly.

Randal Y.
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Patrick I.
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Bill is a honest respectful and helpful I will only rent from his location

Jared B.
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Very friendly service. Very accommodating.

Russell S.
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Tonya C.
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Blaine W.
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Absolutely fantastic people!!!

Gregory L.
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Arthur M.
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Nothing its were, great

Henry F.
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waited on line for 40 minutes before a local u-haul lady got to the regional manager who did a great job, otherwise the support as nonexistent from others

Thomas B.
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Robert A.
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Blake B.
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Stephan K.
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Kristena G.
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JESSICA M.
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John G.
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Willingness to assist

elliot P.
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Make sure your programs and internet work so Customers can get the contract ahead of time. There were extra fees that were not expected that were added to the bill afterwards that could have been avoided. Lots of headache went into even getting the vehicle in the first place

DENNIS A.
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great service - this is the 2nd time I used this pick-up location. Very Pleased

Steve M.
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heidi D.
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Melissa is wonderful!! Very very good at her job!!!

Shawn E.
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Customer service is great. She definitely works with the customer

Mike C.
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Lady did great job!

janice C.
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I had no problems at all. Everything was great! Thank you so much!!

Julie C.
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SHIRLEY G.
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Personnel were very helpful.

JAMES C.
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I dont know. The young lady who assisted me made every concern and consideration on my behalf for a worry and stress free renta, even came in on her day off so I could obtain the rentall. She should be commended.

kyle D.
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Not happy for being charged a second day of rent when I was only a few minutes late returning the vehicle. Inclement weather had slowed me down.

Eric L.
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Megan W.
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Jeffrey S.
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Great pick up location. Our contact person was knowledgeable and helpful. Location was clean and professional

darlene D.
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Everything was great. Melissa did a wonderful job at customer service. I would recommend this location to friends and family. Thanks Melissa!

carman T.
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janet T.
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Bill K.
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Was very pleased with the people that I dealt with. Had no problem would recommend to friends and family.

Randal Y.
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Nice

Carole H.
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Dropped keys and contract in dropbox so it was not inviting. It was after hours and dark. It was secure. We did not know we needed a password.

Patricia O.
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Not much parking area but the driver came from the towing and moved my u haul so I did not leave it at the opening of the gate. He was very good

Kristina L.
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The experience was great had it been normal. We had several issues during our rental that caused us to need to extend our time with the truck. We were being evicted due to the fact that I had become disabled this year and my husband is currently a disabled veteran. No longer able to pay the bills we were being thrown out on the street. I became ill during the rental and my husband had an emergency dental infection making it hard to complete the move. No one helped us unload the truck and it became stuck. I called U-Haul every day with an update but still I was repeatedly threatened by the owner with the cops. Saying he would tell them I stole the truck when we were just sick and doing our best. Not once has he attempted to be nice regarding our predicament. I have forgot the dolly. The keys to the building lost. Now I have to have them come replace the lock until we are back in it I can not return it it not to mention if I did have the key I would not be able to go get it as I do not have gas or money or food. We are not trying to steal anything we just going through a horrible situation.

Lucas P.
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We had a scheduled pickup. I arrived at the pickup at 9:00am, the scheduled time. Called the company at 9:05am because the building was locked up. They didn't have any employees within thirty minutes. So they tasked a driver to come help me. But ultimately it was almost an hour late before I had the trailer I requested.

Gary J.
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Jeanette M.
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Easy and accommodating return

Bill M.
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melody D.
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Everything was great.

sandy H.
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Tony M.
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Renee P.
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johnny W.
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JANE M.
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No reviews have been submitted for this location.

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