Customer Reviews for Sids Handy Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

The check in and check out went seamlessly. The person checking me in was excellent - I felt like he held my hand the whole way. Not as much regarding the check-out. Seems the person was phoning it in, with minimal customer service.

Rating:

5.0

Awesome service

Rating:

5.0

Make the check in process faster. Probably that can done online without needing to go in the store at all and is reliable. I saw you offered this but not sure how reliable it will be since this was my first time booking U Haul. Next time I might try it.

Rating:

5.0

I forgot a seat cushion on the driver's seat and went back to see if it was still in the truck. It was not since the truck had been cleaned after use. Please let me know if it shows up and I will return to pick it up. It's a black seat cushion.

Rating:

5.0

This was my first time, I was satisfied with the service. I was offered lemon tea when I went to pick up the truck which was very nice.🙏

Rating:

5.0

Excellent service. Very clean pickup.

Rating:

5.0

i was able to check in online so when i got to the pick up location all i had to do was show my driver's license. It was super easy and quick

Rating:

3.0

There had to of been miscommunication because we both explicitly said we wanted the car for 2 days or up until closing on the second day. Neither of us heard anything about needing to drop off the truck at 2 pm on the second day or we wouldnt have booked it for a second day. This miscommunication led to a disaster since we were in the middle of travelling through Seattle with the truck. Left us no time to refill the gas or anything leading to expensive after charge.

Rating:

5.0

Quintan gave me such outstanding service! He helped me through the entire process! I would highly recommend this location

Rating:

5.0

So friendly and great service

Rating:

5.0

Great service

Rating:

4.0

Please reduce some rates

Rating:

5.0

everything was great

Rating:

5.0

Sids market was ready, helpful and efficient. Good experience!

Rating:

5.0

The location is near our home and person who helped us was very helpful.

Rating:

5.0

Friendly and helpful, genuine delight using services at this location

Rating:

5.0

Very friendly and helpful. Really a wonderful experience

Rating:

3.0

Although the staff at this location were extremely nice, my original reservation was changed to this location at the last minute which created timing issues for me to pick up at the time I needed the U-haul truck. An issue occurred on my contract when I went to add another driver for which I had to call a number which then took 1 hour and 20 minutes for a return call. Since I decided to go to lunch, the call back was while I was at lunch and I was told the issue could not be taken care of unless I was at the location so I needed to call back. I was informed that I might need to wait another hour for the call back since they were busy. I returned to the location and decided to cancel my reservation and create a new one without adding a second driver to the contract (for some reason the original contract would not let the staff remove the added driver). While the staff was super friendly and helpful, they were the only ones in the store so they had to run the cash register for other customers as they came in (this was a very busy place), as well as answer the phone while trying to create a new reservation for me. This process took a good 40 minutes. My pick-up time was scheduled for 11:30 am and I left the store around 2 pm. I'm not very happy with the whole process at all.

Rating:

5.0

Make it cheaper.

Rating:

5.0

Nothing. They people at this location did an outstanding job. Quick service and I was on my way. I would definitely recommend this location in the future.