Their was no one around.
DONALD O
Customer Reviews for Sidwell Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off the truck after hours, no one was there.
EDUARD KDrop off Box no interaction with employees
Eric TVery rough terrain to drive on and hook up trailer. Needs attention.
THOMAS RKyle was a sweetheart getting me all set up to travel to Texas from my home in New Mexico.
CHARMAINE OMake sure all tires are in good shape so customers do have to wait over 2 and a half hours to have a tire fixed on a 11 hr dr then I had to rent a hotel room because the trip took to long
JACOB PFantastic customer service
ROGER PKyle was amazing. He was so polite, helpful, and professional.
JOHN FAgain, no complaints
DALE SGreat to work with! I was indecisive on the size I needed and what date I needed to pick it up …. They were very accommodating & very nice!
HILARI PNothing special, just people taking care of business
Robert YThe gentleman who assisted us with this rental was very friendly, professional, and customer focused. He was key in making our rental experience a good one.
JOHN RExcellent U-Haul facility. Professional staff, courteous, and Very helpful. I was in and out with confidence that I had a safe trailer and if there were difficulties U-Haul was just a phone call away. Thanks much, Charles
CHARLES VSuch a pleasure doing business with your team in Ruidoso Downs. It made my day!
DENISE AThe Sidwell Service crew has great customer service and it shows. I highly recommend them for your next move.
MATTHEW KI returned the truck with half a tank of gas just like I was told to. I parked the truck at the drop-off location, and it sat there for two days unattended because the location was closed until Monday. I was charged for two gallons of gas. I am not sure what happened to the two gallons of gas. I do know, because I am in law enforcement, that gas is siphoned out of UHaul trucks all the time, and it is usually in small amounts because people only bring small containers. I know that $10 dollars in a small amount to a big company, but for someone who just moved and paid moving expenses, everything adds up.
SEAN CCannot say enough about Kyle. He was kind and professional and very knowledgeable. I was his last customer of the day and he was accommodating- didn’t make me feel like I was an imposition.. His excellent service made the end of my very long day better. 🙏
ALAYNA CA number of things. I rented the truck in Capitan weeks ahead of time but got a message 2 days before that I had to go to a location 40 minutes away for my truck. I live alone so that was a mess. And I couldn’t get the app to work. At all. I did return the truck 2 days early.
KATHLEEN MThe help was so wonderful, helpful and kept us smiling-so all is well
BONNIE MThe Sidwell crew is great and I highly recommend them.
MATTHEW KThis business was closed when I returned the truck otherwise the facility was clean and everything else was fine
CHARLES LAll worked well, equipment and staff.
DOUGLAS LNothing,
RICHARD DYou guys were awesome, the service and equipment were everything I needed to get the job done. Thank you.
NICHOLAS KPut a damn jack with your trailers , nearly broke my back because there wasn't a Tongue Jack with my trailer !!
DARREN DThe team at Sidwell Services have great customer service, and is why I make them my first choice for relocation with U-Haul when I am in the area.
Matthew KExcellent service!!!!
MARIO TUpon returning the uhaul trailer to the Ruidoso Downs location, the staff was friendly, professional, and efficient. I would recommend this company to anyone.
TONY BGreat place , friendly, knowledgeable, great service, highly recommended
RICHARD DThis location has always been excellent! The problem was with uhaul not having the equipment that I ordered! I needed a bigger truck to move and was called day before I was to pick it up saying NO Truck was available! I had to get a small 10' truck and make multiple trips! If this would have been a farther move we would have been screwed!! I have rented from uhaul many many times and never experienced this before!
JEFF MAll good
CHRIS WGreat and courteous service. Will recommend & use again.
CHARLES MThe help at this location was great. They went above and beyond during the whole process. Thank you.
JASON RWould not fit the vehicle I got it for, app told me to rent something that would not work.
BRYAN HKylie worked with me to allow picking up and dropping off work well with our travel plans
WESLEY SA little more attention to the height of the receiver hitch ball for the trailer would have been a lot more helpful. Courteous and knowledgeable staff.
LYNN BVery nice experience
MICHAEL SVery helpful and friendly. I was in and out in a jiffy.
GUY TI would give 10 stars if possible. I’ve always had a great experience here. The guys at Sidwell Services go over and beyond to make sure my trailer rental is secure and hooked up properly and within a timely manner. I highly recommend them and they will continue to get my business. Thank you so much!😁
DAWN MThey did good and helped unhook the trailer
PHILIP DKyle was amazing to work with! He helped us secure the size we needed, suggested what types of boxes to get, and explained the refund process for unwanted items.
WILLIAM SX
Gene SThe gentleman that helped me was very nice and funny. In a disaster situation where we had to pack up a flooded house of all not damaged items, he made me smile and feel safe. It was very refreshing. I wish I could remember his name. I will be recommending this location to all my friends. Thank you so very much! Cheryl
Cheryl T