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Ilhan Y.
Customer Reviews for Sidwell Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was perfect for my needs. It was clean and ready to haul. Trailer tracked we'll, couldn't have asked for anything better.
bruce R.Final strap to secure car was tangled. Took 30 minutes to release my car from the trailer. Otherwise all was great!
glenda M.We dropped unit off there was no human contact as the u haul was closed, but very helpful on the phone
Carla B.Trailer was dirty and it's obviously never been cleaned
David B.Have newer trucks with cruise control, also offer the storage containers that we can pick up.
DAVID P.Be closer to Alto would be ideal. Nice setup and good employees at this location. Also they have a good selection of equipment.
William F.I fill gas to the line of not over line They charge me over $13 for fuel They were very rude
Ben S.The people here are always rude as if I'm bothering them. I've dropped more than half a dozen trailers here but it's the only option.
Gary D.Fix the air leaks around both doors, driving 1386 miles with whistles going full blast, that 2019 model is the roughest ride empty ! Thought the front end was coming apart ! Check engine light came on after 70 miles but your road service said it was good to drive !
Richard D.I got there at closing time, but they met me and helped me unhitch, very nice and helpful.
Kathy W.Free snow cones
Christopher M.Excellent service
RoseMary K.The u haul we had the battery was nearly dead. Didn't run the best. Staff was good.
Gregg F.Sidwell services made the check out and return processes simple. A fine representative of U-Haul.
Michael M.I believe the service is working great, why change it!
Rudy A.I was supposed to pick my truck up in Capitan, NM, however, was redirected to pick up in Ruidoso Downs, NM. Supposedly this was due in availability, however, while visiting in Capitan, I saw several trucks of the same I had reserved at that location. This posed a great inconvenience to me.
marcia P.No problem 😊
richard R.Good service. don't know why you get charged $30 with $5.50/ gallon if the truck is less than a quarter tank full
BRAD R.The gentleman we rented the truck and car hauler from lacks good customer service skills. He had difficulty in completing our computer transaction and became obviously unhappy. He gave no instructions on the truck or car hauler.
Lisa B.This location always goes above and beyond my expectations!
Enedina O.Good people, friendly, and helpful.
Matt K.Better customer service at front desk.
Kaitlyn Q.They are always great at this place
Lana G.We did not know that they were open late, and arrived before that time. Dropped the keys and left. Truck assigned to us had a transmission problem in the 50-60 mph range. We either had to be above or below for it to run smoothly.
Jim C.This uhaul was in a pretty hard to reach and isolated area. The customer services was excellent.
francisco T.Nothing
ricky S.Bob did a good job getting the eqmt for us and getting us on the road.
Daniel F.It snowed the day I got home with the trailer. I had to wait two days to unload it and I'm sure I still got charged and when I went to return it there was a sign on the door that said be back in a minute and there was another customer waiting ahead of me unloaded the trailer myself and left because i had somewhere to be.
CHRISTINE M.Not a thing. Super friendly staff and quick in and out service.
Mark N.In and out within minutes.
Joe C.Always good to deal Bob and his team. First rate service!
Mark L.Despite having a reservation and confirming my pickup time the day before, there was no one at the office at the appointed time and I had to wait more than 30 minutes for them to arrive. Even when they did arrive, it took far too long for the truck to be ready as it had not been prepped in advance with the pads I had reserved.
Dustin W.Nothing. Everything was perfect
Christopher C.I've used them before, it's kind of a shady place, but the rentals have always been good. No problems.
Leonard P.I love the Sidwell's friendly and kind customer service. They always are very helpful when you need it, when you have your questions with your Uhaul experience. They have always been so helpful.
HelpEnd A.We arrived to the return location and the employee working was helpful, kind, and extremely responsive to all of my questions regarding the return. He helped with every step of the return. He went above and beyond and had a smile on his face during the process. We appreciated the kindness in a busy season.
Ruth R.Nice experience to help make a tiresome move easier
Federico M.