Customer Reviews for Sidwell Services LLC
(U-Haul Neighborhood Dealer)

1,036 reviews

26522 E Hwy 70   Ruidoso Downs, NM 88346

(575) 378-7117

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 378-7117

26522 E Hwy 70
Ruidoso Downs, NM 88346

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ilhan Y. 
Rating:
5.0

Customer did not leave a comment.

KLAUS H. 
Rating:
5.0

Customer did not leave a comment.

Marty H. 
Rating:
5.0

Equipment was perfect for my needs. It was clean and ready to haul. Trailer tracked we'll, couldn't have asked for anything better.

bruce R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

CLIVE G. 
Rating:
5.0

Customer did not leave a comment.

Dee M. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Final strap to secure car was tangled. Took 30 minutes to release my car from the trailer. Otherwise all was great!

glenda M. 
Rating:
5.0

We dropped unit off there was no human contact as the u haul was closed, but very helpful on the phone

Carla B. 
Rating:
4.0

Trailer was dirty and it's obviously never been cleaned

David B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

ED L. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

Lounds W. 
Rating:
5.0

Have newer trucks with cruise control, also offer the storage containers that we can pick up.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Melody P. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Be closer to Alto would be ideal. Nice setup and good employees at this location. Also they have a good selection of equipment.

William F. 
Rating:
3.0

I fill gas to the line of not over line They charge me over $13 for fuel They were very rude

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Karl H. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
3.0

Customer did not leave a comment.

Roy W. 
Rating:
1.0

The people here are always rude as if I'm bothering them. I've dropped more than half a dozen trailers here but it's the only option.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

JODY M. 
Rating:
5.0

Customer did not leave a comment.

JUSTEN F. 
Rating:
3.0

Fix the air leaks around both doors, driving 1386 miles with whistles going full blast, that 2019 model is the roughest ride empty ! Thought the front end was coming apart ! Check engine light came on after 70 miles but your road service said it was good to drive !

Richard D. 
Rating:
5.0

I got there at closing time, but they met me and helped me unhitch, very nice and helpful.

Kathy W. 
Rating:
5.0

Free snow cones

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Excellent service

RoseMary K. 
Rating:
4.0

The u haul we had the battery was nearly dead. Didn't run the best. Staff was good.

Gregg F. 
Rating:
5.0

Customer did not leave a comment.

Leslie V. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Sidwell services made the check out and return processes simple. A fine representative of U-Haul.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Neal R. 
Rating:
5.0

Customer did not leave a comment.

Dale V. 
Rating:
3.0

Customer did not leave a comment.

Richards B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

I believe the service is working great, why change it!

Rudy A. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

brent B. 
Rating:
5.0

I was supposed to pick my truck up in Capitan, NM, however, was redirected to pick up in Ruidoso Downs, NM. Supposedly this was due in availability, however, while visiting in Capitan, I saw several trucks of the same I had reserved at that location. This posed a great inconvenience to me.

marcia P. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

No problem 😊

richard R. 
Rating:
5.0

Customer did not leave a comment.

EDDIE V. 
Rating:
4.0

Customer did not leave a comment.

Sabrina O. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

lissa P. 
Rating:
4.0

Good service. don't know why you get charged $30 with $5.50/ gallon if the truck is less than a quarter tank full

BRAD R. 
Rating:
5.0

Customer did not leave a comment.

Charleen J. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
4.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

kathleen F. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

alexander M. 
Rating:
3.0

The gentleman we rented the truck and car hauler from lacks good customer service skills. He had difficulty in completing our computer transaction and became obviously unhappy. He gave no instructions on the truck or car hauler.

Lisa B. 
Rating:
5.0

This location always goes above and beyond my expectations!

Enedina O. 
Rating:
5.0

Good people, friendly, and helpful.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Michelle Y E. 
Rating:
3.0

Customer did not leave a comment.

Lowell T. 
Rating:
5.0

Customer did not leave a comment.

Charleen J. 
Rating:
3.0

Better customer service at front desk.

Kaitlyn Q. 
Rating:
5.0

They are always great at this place

Lana G. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
4.0

Customer did not leave a comment.

anna D. 
Rating:
3.0

Customer did not leave a comment.

Orlando M. 
Rating:
3.0

We did not know that they were open late, and arrived before that time. Dropped the keys and left. Truck assigned to us had a transmission problem in the 50-60 mph range. We either had to be above or below for it to run smoothly.

Jim C. 
Rating:
4.0

This uhaul was in a pretty hard to reach and isolated area. The customer services was excellent.

francisco T. 
Rating:
5.0

Nothing

ricky S. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Bob did a good job getting the eqmt for us and getting us on the road.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

heaven C. 
Rating:
5.0

Customer did not leave a comment.

glen P. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

It snowed the day I got home with the trailer. I had to wait two days to unload it and I'm sure I still got charged and when I went to return it there was a sign on the door that said be back in a minute and there was another customer waiting ahead of me unloaded the trailer myself and left because i had somewhere to be.

CHRISTINE M. 
Rating:
5.0

Not a thing. Super friendly staff and quick in and out service.

Mark N. 
Rating:
5.0

In and out within minutes.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

MARIANO V. 
Rating:
5.0

Customer did not leave a comment.

Sheldon S. 
Rating:
5.0

Always good to deal Bob and his team. First rate service!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Johnny T. 
Rating:
1.0

Despite having a reservation and confirming my pickup time the day before, there was no one at the office at the appointed time and I had to wait more than 30 minutes for them to arrive. Even when they did arrive, it took far too long for the truck to be ready as it had not been prepped in advance with the pads I had reserved.

Dustin W. 
Rating:
5.0

Nothing. Everything was perfect

Christopher C. 
Rating:
2.0

I've used them before, it's kind of a shady place, but the rentals have always been good. No problems.

Leonard P. 
Rating:
5.0

Customer did not leave a comment.

Meredith R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

I love the Sidwell's friendly and kind customer service. They always are very helpful when you need it, when you have your questions with your Uhaul experience. They have always been so helpful.

HelpEnd A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

We arrived to the return location and the employee working was helpful, kind, and extremely responsive to all of my questions regarding the return. He helped with every step of the return. He went above and beyond and had a smile on his face during the process. We appreciated the kindness in a busy season.

Ruth R. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Nice experience to help make a tiresome move easier

Federico M. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
No reviews have been submitted for this location.

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