Customer Reviews for Sierra Cycle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sierra Cycle

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Edward T.
Rating:

Customer did not leave a comment.

Joseph J.
Rating:

Customer did not leave a comment.

LARRY B.
Rating:

None

Daryl H.
Rating:

Customer did not leave a comment.

Rory R.
Rating:

Customer did not leave a comment.

Brendan M.
Rating:

Nothing

AMY L.
Rating:

Customer did not leave a comment.

Lori B.
Rating:

Great experience all around!

Stephanie H.
Rating:

Customer did not leave a comment.

TANNER D.
Rating:

Customer did not leave a comment.

KENNETH H.
Rating:

Customer did not leave a comment.

Gale B.
Rating:

I brought back my truck a day early and as I walked through adore the Woman at the counter was on the phone with a customer saying “ You were in like a 26 foot truck just pulled in “ yet I was not reimbursed fully for my day and the truck was rented out to another customer for that day . Not happy about a thousand dollar two day rental , They helped me out a little With my missing blankets , Other than that the woman at the counter was kind but kind doesn't pay bills . Lord knows we are all doing the best we can these days So I will give them a break . I would recommend just don't bring your truck back early do a dump run

Ian A.
Rating:

I suggest to not rely on an online check out method in a area that does not have good cell reception. Lucky for me the facility was open and the lady was very helpful on the return of the truck.

Kevin M.
Rating:

Customer did not leave a comment.

Dillon S.
Rating:

I ordered this on July 18th, for pick up in RENO, NV on August 1st. On July 31 AT ONE PM YOU EMAILED ME SAYING I HAD TO GO TO QUINCY to pick up trailer. About a 2 hour drive one way through the mountains. I did not receive any kind of discount for this. When I returned trailer I switched location from Waukee IA to Mason City IA and you have the audacity to charge me $241 for a change of location. This is ridiculous and very one sided in favor of your multimillion dollar company. Great job on your end. Completely ridiculous. Very unsatisfied.

JUDITH M.
Rating:

The website was a bit confusing for an older person as myself. In person worked fabulous.

BARRY H.
Rating:

Customer did not leave a comment.

Helen R.
Rating:

Customer did not leave a comment.

Stephanie S.
Rating:

Customer did not leave a comment.

Russ B.
Rating:

I rented through the uhaul website and when I came to pick up the trailer, they weren't going to let me take it, as I was taking it out of town one way. That is what I chose when making the online reservation and they stated that's because I made it through the uhaul website not them and they would have told me I couldn't take it one way. Ummm what??? Isn't that the whole point of uhaul?! I finally convinced them to let me rent the trailer and everything went fine from there. The confusion didn't make any sense as how would I know not to go through your uhaul website???

JOSHUA V.
Rating:

Customer did not leave a comment.

rose B.
Rating:

Everybody at sierra cycle was welcoming and helpful.

christina S.
Rating:

App wasn't working for contactless pick-up. The keys weren't in truck anyway. Had to call to find out where I was to go. It was a Cycle shop with no clear indication that they were part of the UHaul business. The employee was polite and very knowledgeable though.

roberta K.
Rating:

Customer did not leave a comment.

JANE S.
Rating:

Customer did not leave a comment.

David R.
Rating:

Happy to have such excellent service! YES, I highly recommend them!

Jim M.
Rating:

Customer did not leave a comment.

Terry J.
Rating:

Customer did not leave a comment.

DANIEL W.
Rating:

Since this location is also a motorcycle sales & repair shop, the main focus is motorcycle clients. There was initially no check-in procedure and "you can drop the trailer over there". Kind of a do-it-yourself operation. Friendly enough, just not much help.

Erik B.
Rating:

Regarding company policy, there needs to be another option for uploading one's driver's license; with all the data breaches of company data, this is something that made me steam. Other than that, awesome.

Sarah L.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Customer did not leave a comment.

Russell J.
Rating:

Customer did not leave a comment.

Rory R.
Rating:

Customer did not leave a comment.

jill V.
Rating:

Friendly. No complaints.

joe L.
Rating:

Unit was very clean, and ready to go as scheduled/promised. Counter person and hitch-up very helpful and understanding of this limited, 78-year old Vietnam vet all the way from Texas. Everything I could have asked for. Congrats to U-Haul, you have a winning team here in Quincy, CA!

Kim B.
Rating:

Jen was awesome and Tanner in the shop fixed everything above expectations. Thanks guys!!

jaye B.
Rating:

The staff was knowledgeable and friendly. Would rent from them again,

Skyler A.
Rating:

I used this location because I could not use my original which made it inconvenient for gas purposes. Please mske more equipment universally available

Corklin C.
Rating:

Customer did not leave a comment.

Bradley R.
Rating:

Tanner is Awesome!! Amazing Customer service, very informative and Helpful!

Robert C.
Rating:

Nice and easy to get in and out

Kevin D.
Rating:

These folks are great. The truck was clean and in great shape, and the guys who work at this place were very helpful and competent.

Donald H.
Rating:

Customer did not leave a comment.

Celeste K.
Rating:

Customer did not leave a comment.

Daniel W.
Rating:

Better lighting for after hours drop off.

Peter K.
Rating:

Great service friendly staff

Gordon K.
Rating:

All worked out well. The van was comfortable for the long drive to Seattle and back, and we got everything moved for our daughter to move into her new apartment. Thank You!!

Ron G.
Rating:

Customer did not leave a comment.

Ron G.
Rating:

Customer did not leave a comment.

Donald H.
Rating:

Customer did not leave a comment.

Mark P.
Rating:

Customer did not leave a comment.

phillis T.
Rating:

Customer did not leave a comment.

John B.
Rating:

Customer did not leave a comment.

Jerry S.
Rating:

Great service, very helpful.

Ted L.
Rating:

Customer did not leave a comment.

Daryl H.
Rating:

Great customer service

Joseph C.
Rating:

Customer did not leave a comment.

rick G.
Rating:

Customer did not leave a comment.

ramona S.
Rating:

Everything was great! I was pleased with everything.

Dennis J.
Rating:

Customer did not leave a comment.

JO A.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

Anthony M.
Rating:

Even though it is a small town, if you could... Expand your services and vehicle stock, so we don't have to go to other horribly run locations - that pervade Uhaul locations nationwide. You are the best there is.

JO A.
Rating:

Customer did not leave a comment.

Daniel B.
Rating:

No improvements needed at this location. This was the best overall experience I have ever had with U-Haul.

Thomas W.
Rating:

FYI......I was told by a UHaul by phone that I could drop off the truck after hours. That was really convenient and a big plus in my rating of uHaul. However the drop off location in Quincy did not have any street address displayed on the building exterior or any signage that it represented uHaul. The only clue was a uHaul truck parked in front of the Cycle business and the neighbors addresses indicating I was close to the address provided by uHaul. Also no drop off box, only a mail slot in a front door... again with no signage indicating this to be a uHaul location. A phone call to a uHaul rep did ultimately confirm I was at the right location, but only after much head scratching and wasted time.

Greg G.
Rating:

Customer did not leave a comment.

Dave P.
Rating:

Customer did not leave a comment.

DEBBY M.
Rating:

Customer did not leave a comment.

Bill K.
Rating:

Customer did not leave a comment.

William B.
Rating:

Customer did not leave a comment.

Charleen T.
Rating:

Customer did not leave a comment.

Sara A.
Rating:

Train your personnel before changing your computer system

Vito R.
Rating:

Customer did not leave a comment.

KASSY P.
Rating:

My spouse went in to the facility to reserve a U-Haul for us last Saturday. When we arrived the morning of the U-Haul was not available. I rebooked for Thursday and used the app to pick up the truck. The app worked great. Unfortunately when we picked our U-Haul up the dolly we reserved was not in the truck. They were closed because it was the 4th of July, so we had to move without the dolly. It made for a more difficult moving experience.

angela E.
Rating:

Customer did not leave a comment.

Ted L.
Rating:

Customer did not leave a comment.

Mary S.
Rating:

Location and service of this location was amazing, it's UHaul's customer service that was absolutely terrible. I had originally reserved to pick up in Chico, which is where we were moving from. UHaul called me the day before I was to pick up in Chico to tell me they had overbooked and I was rerouted to pick up at a location almost 1.5 hours in the wrong direction. I called them back and asked to pick it up in Quincy, which worked well, but they charged me for the down and back trip to Chico back to Quincy. I should have been charged for a one-way trip, not a two-way. It was UHaul's mistake for allowing me to reserve online and then to cancel on me. Terrible bait and switch. And to change me for their mistake is horrible customer service.

Gaeton P.
Rating:

Customer did not leave a comment.

dwight P.
Rating:

Very accommodating,

Charles A.
Rating:

No suggestions because it was easy, convenient, and super fast. Great staff and location.

Brent N.
Rating:

Customer did not leave a comment.

Helen R.
Rating:

This cargo van was AWESOME! Drove really nicely! Good on gas too! Thanks Sierra Cycle! and Uhaul!

Tammy S.
Rating:

The people in Quincy Uhaul went above and beyond to accommodate. Also extremely busy but very efficient in managing customer needs.

ted K.
Rating:

Customer did not leave a comment.

steve U.
Rating:

There was an error in my address that I didn't noticed until moments ago. No negative impact on the experience though.

Sharon C.
Rating:

Customer did not leave a comment.

Marian H.
Rating:

Customer did not leave a comment.

michael W.
Rating:

Customer did not leave a comment.

Tammy S.
Rating:

Andy was very professional and super helpful .

Vikki T.
Rating:

Had to stop halfway to Chico Uhaul to get wiper blades

Amanda E.
Rating:

Customer did not leave a comment.

kathleen N.
Rating:

Very patient & helpful in solving a challenging situation.

WESTLEY S.
Rating:

Customer did not leave a comment.

Thomas M.
Rating:

Customer did not leave a comment.

Yamide C.
Rating:

Superb customer service and care. Definitely recommend this location to everyone.??

Patrica W.
Rating:

Customer did not leave a comment.

marty A.
Rating:

Customer did not leave a comment.

David K.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top