It was a drop off here but the place was well taken care of outside. The app though completely failed which was disappointing. Even though I had plenty of cell the app had constant loading issues. Finally gave up on the app and just dropped off the keys and called them when they opened.
Michael B
Customer Reviews for Sierra Cycle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service!
Joseph DThese guys are great!
aaron hVery easy & quick pickup recess. Invoicing was a bit unclear. Appreciate U-Haul sticking to their quoted price even though I returned several hours late.
Jeff RNothing
Rodger RAdd an extra computer. It took a while because he only had one computer while helping another customer
Juan HAlways like renting our U-Haul at Sierra Cycle. Excellent customer service. Equipment always clean and ready to go.
james bTeam were very professional and thorough. Nice experience.
Leonard RVery kind people 🙃
audrey gFriendly knowledgeable staff. A++
Michael GWhen I received the box truck it was EXTREMELY dusty/dirty. I thought nothing of it. I covered the inside with tarps to avoid getting as much dust/dirt on my items loaded as I possibly could...Since there is NO statements in the contract that says I am responsible for cleaning it better than it was rented to me, I didn't. The fact that a lot of dirt got all over everything I put in the truck clearly showed to me that a lot of the dirt in the truck was removed by ending up on my belongings...When I returned the truck at 7:59am the gentleman that checked it a few minutes later called me a liar when I said it was less dirty than when I received it....NOT TRUE! He called me a liar and said he was charging me to clean it. Thean who rented to me was a perfect gentleman... regardless, this is the 3rd time in the last 5yrs I rented a U-haul & each time there's been some sort of issue that I DID NOT cause. I will never recommend this Quincy site or the Susanville site for your U-haul rental purposes.
Jayson SShot of whisky with successful return.
Mark DConsider redesigning the tailgate for open trailers—debris gets stuck in the grid and is difficult to remove: a serious pain
ron tThe trailer was in excellent condition! I especially appreciated the friendly, competent service! I highly recommend Sierra Cycle for UHaul rentals!
Frances RGreat people, great equipment, well taken care of thank you!
Shari Whave different sizes of trucks available except for the largest I only needed a 10 footer and I had to rent a 25 foot that cost a lot more money than I had
Tina HSierra Cycle has always taken good care of me when ever I have come in to rent a U Haul product
John BGreat service!
Don DExact description of equipment. Ordered a truck specifically for the use of it's ramp. 10 ft trucks do not have ramps. Holiday weekend, there was no way to upgrade to a larger truck via keydrop. Truck share website was difficult, and unclear. State beforehand that location must be turned on in precheck. Over paid mileage, as serial number sticker obstructed the view of odometer
Brian WSuper easy and efficient!
LORI Tterrific service and clear choices
William EBetter maintain ramps on the trucks with ramps
James SHelped resolve an issue created by Uhaul, when they changed my drop off location without my consent or acceptance. The Quincy location was professional and helpful and made right the problem created by Uhaul.
Christopher KFriendly service
Wayne SWish they would have been open when I dropped it off. But the online drop off was good. Glad that you have the after hours feature.
Windi LGreat experience, helpful staff. I saved a lot of time at the store counter: I confirmed my tow vehicle and acknowledged all the paperwork through the U-Haul website in advance of going in to pick up the trailer; the website let me scan my driver's license and submit it in advance too.
Dudley MThe pick up experience was very off-putting. This is not the type of customer interaction I think your company wishes to convey. I plan on writing a letter to Corporate. I have been to this location before and all was quite fine. Whatever bud going on there needs to be promptly addressed.
EDWARD CEveryone at Sierra Cycle is friendly and knowledgeable about what their customers want. No stress. They take the time to help you and make sure you have what you need. It’s my favorite place to rent Uhaul! Thank you, guys!
ANNE JTry not to change pickup time at the last moment.
Stephen WThe staff, Mike in particular, were very helpful in making this a smooth move for me, Thanks to one and all.
sussan pNothing..customer service was great, Mike was friendly and very helpful!!
rick mThey went out of their way to accommodate me. My favorite Uhaul place. Thanks Andy!
SANDRAALICE CRural and very different from my usual location in San Rafael, CA but very helpful and great customer service.
Michael SMike was friendly and helpful. He was patient despite their payment terminal being down on a busy day prior to a 3-day weekend. Excellent customer service.
WENDY HThe employees are friendly, very helpful and well informed of their products and services. Their store is clean and well stocked.
Mike WGreat service
William LHave a selection of the vehicles/products. The only reason I was able to rent a vehicle is because I agreed to the size and price of the one being turned in that morning
Sandra RMichael, the person who helped us with the trailer had the best customer service I have received in a very long time. He was polite, friendly, efficient and got us all set up with the trailer! Michael is an asset to any company.
Patricia WQuick checkout compared to what I have experiance in the past. Maybe wou have replaced your neanthrothol computer system in the past two years...
Michael CReturning my u-haul rental trailer couldn't have been easier. The staff was extremely helpful and friendly. I would recommend this location to anybody
Randy KGiven trailer with non functional tail lights and not checked
GORDON PAgent went above and beyond to get us the correct van and trailer.
DONALD LVery helpful
GERALD LThe folks here have always been nice and helpful. The extra long drive to Colusa/Lotus was the only issue about renting this Tow Dolly. Thank you for having the feedback. I would have taken the tow dolly down to Chico to drop it off, only it would have been on Monday and not - Friday, where I dropped it off in Quincy, Ca. I got an email requesting that I drop it off in Chico, Ca.
David W