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KEVIN S
Customer Reviews for Sierra Cycle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and efficient service. Helped hook up and unhitch.
DWIGHT PThey were very friendly, however the vehicle and windows were covered in bugs and when we got home, my husband looked under the hood and there was a rats nest tucked way down. Thankfully it didn't catch fire.
LORI MAssisted with return, helped with major issues be addressed.
ERIC MThe trailer I picked up should have not been rented in the condition it was in. I did not realize that it had a tire that was flat spotted and had a blister in it, until I pulled it 100 miles to the location I was picking up equipment. I am lucky I didn't have a flat tire on the freeway. I had to call your roadside assistance to have it replaced, before I loaded the trailer. I will never take for granted that I trailer I rent from U-Haul has been maintained properly.
MARK HRates from web to shop didn't match, but staff worked hard to make it right.
BRIAN WExcellent helpful and friendly service !
SANDRA CGreat service and very friendly staff!
James SThe overall constant changes before my rental and changes in pick up locations as well as time was really inconvenient. I also did not need/ want/ or feel comfortable driving the 26” truck when I only reserved a smaller one.
SERENITY BThis location is excellent. They go out of their way to serve their customers. I-Haul corporations changes pickup, drop-off locations and times without contacting the local businesses, so don’t blame the individual locations for that frustration. There is no easy way to contact UHaul regarding this issue. They just do it.
JENNIFER CI never got a final receipt.
RYAN DI didn't catch his name, but the guy at the front desk was very helpful and made sure that I was out the door with everything set. Thanks!
DARYL HThe employee was very helpful. Thank you.
WILLIAM FThe only U-haul facility in Quincy, CA. They are very friendly and professional. The agent hooked up the trailer before I even knew he was doing that. He checked everything and I was on my way in just a few minutes. I would recommend them to anyone. I will be using them again in just a few months.
James SOnce again nobody present to assist - just drop off and no ability to speak to anybody about our issues. I have no issues with the location, all of my issues are with the U-Haul system of no persons present for p/u or drop off
Thomas AEverything was Excellent!
james bVery friendly and helpful over the phone.
Margaret LI was very pleased with the Rental Pick at Sierra Cycle. Tanner was very helpful and a professional overall.
VIKKI FThe guy receiving the trailer was awesome, so helpful and accommodating as I was getting there right before closing time.
BRENT SFriendly and knowledgable
Matthew FOnly location in Quincy Ca- luckily just fine!
Lynn CThe rental place rented us a car trailer that was supposed to be on hold for another customer. We were called to see when we were able to bring it back. The person that asked us that was very polite and said there was no hurry that he was just curious that the other guys made a mistake. I was comfortable ok with his inquiry. We did however try to be swift and make sure we had the trailer back in time if not earlier than expected to help out the other customer that was waiting for the trailer that they had on hold. I kept in communications with the rental place constantly to let them know when the trailer would be returned. The young man on the phone was extremely rude and actually hung up on me because he was busy. Twice. Bad bad customer service.
Eric WCustomer service was excellent
Dwight PThe guy at the counter (Tanner) is a rude little fat prick. When I returned the rental trailer he started to talk about my employee and bad mouth the guy. My employee is a fine chap, and this Tanner fellow should strive to be like this man instead of bad mouth him. Very rude and unprofessional. Can’t believe these people!
sam wGreat service at UHaul in Quincy, CA. (Sierra Cycle)!
Don DIt was a drop off here but the place was well taken care of outside. The app though completely failed which was disappointing. Even though I had plenty of cell the app had constant loading issues. Finally gave up on the app and just dropped off the keys and called them when they opened.
Michael BExcellent service!
Joseph DThese guys are great!
aaron hVery easy & quick pickup recess. Invoicing was a bit unclear. Appreciate U-Haul sticking to their quoted price even though I returned several hours late.
Jeff RNothing
Rodger RAdd an extra computer. It took a while because he only had one computer while helping another customer
Juan HAlways like renting our U-Haul at Sierra Cycle. Excellent customer service. Equipment always clean and ready to go.
james bTeam were very professional and thorough. Nice experience.
Leonard RVery kind people 🙃
audrey gFriendly knowledgeable staff. A++
Michael GWhen I received the box truck it was EXTREMELY dusty/dirty. I thought nothing of it. I covered the inside with tarps to avoid getting as much dust/dirt on my items loaded as I possibly could...Since there is NO statements in the contract that says I am responsible for cleaning it better than it was rented to me, I didn't. The fact that a lot of dirt got all over everything I put in the truck clearly showed to me that a lot of the dirt in the truck was removed by ending up on my belongings...When I returned the truck at 7:59am the gentleman that checked it a few minutes later called me a liar when I said it was less dirty than when I received it....NOT TRUE! He called me a liar and said he was charging me to clean it. Thean who rented to me was a perfect gentleman... regardless, this is the 3rd time in the last 5yrs I rented a U-haul & each time there's been some sort of issue that I DID NOT cause. I will never recommend this Quincy site or the Susanville site for your U-haul rental purposes.
Jayson SShot of whisky with successful return.
Mark DConsider redesigning the tailgate for open trailers—debris gets stuck in the grid and is difficult to remove: a serious pain
ron tThe trailer was in excellent condition! I especially appreciated the friendly, competent service! I highly recommend Sierra Cycle for UHaul rentals!
Frances RGreat people, great equipment, well taken care of thank you!
Shari Whave different sizes of trucks available except for the largest I only needed a 10 footer and I had to rent a 25 foot that cost a lot more money than I had
Tina HSierra Cycle has always taken good care of me when ever I have come in to rent a U Haul product
John BGreat service!
Don DExact description of equipment. Ordered a truck specifically for the use of it's ramp. 10 ft trucks do not have ramps. Holiday weekend, there was no way to upgrade to a larger truck via keydrop. Truck share website was difficult, and unclear. State beforehand that location must be turned on in precheck. Over paid mileage, as serial number sticker obstructed the view of odometer
Brian WSuper easy and efficient!
LORI Tterrific service and clear choices
William EBetter maintain ramps on the trucks with ramps
James SHelped resolve an issue created by Uhaul, when they changed my drop off location without my consent or acceptance. The Quincy location was professional and helpful and made right the problem created by Uhaul.
Christopher KFriendly service
Wayne SWish they would have been open when I dropped it off. But the online drop off was good. Glad that you have the after hours feature.
Windi LGreat experience, helpful staff. I saved a lot of time at the store counter: I confirmed my tow vehicle and acknowledged all the paperwork through the U-Haul website in advance of going in to pick up the trailer; the website let me scan my driver's license and submit it in advance too.
Dudley MThe pick up experience was very off-putting. This is not the type of customer interaction I think your company wishes to convey. I plan on writing a letter to Corporate. I have been to this location before and all was quite fine. Whatever bud going on there needs to be promptly addressed.
EDWARD CEveryone at Sierra Cycle is friendly and knowledgeable about what their customers want. No stress. They take the time to help you and make sure you have what you need. It’s my favorite place to rent Uhaul! Thank you, guys!
ANNE J