Unfortunately this was not a pleasant experience. I was only given 54 miles for my one way trip. Uhaul informed me the day prior the only available location to pick up my rental was in Colfax. This was 20 miles from my address. So it took 20 miles to even get the uhaul back to my place to load it. Now I only had 34 miles left. My trip from Nevada City to El Dorado Hills was 57 miles. Then I had to drive from El Dorado Hills to Sacramento to return it. Another 20 miles - which was okay since I had picked this location due to a cheaper rate. So I went 40 miles over. There was no way I was going to make it with the 54 miles given. Its weird because while we were there it went from 80 miles to 70 to 54. Ended up spending way more than I wanted.
Claire H
Customer Reviews for Sierra Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude front desk
Seannee MVery friendly and extremely helpful with all my questions and installing the trailer on my vehicle. Very easy and painless experience. Will definitely return
Nathan Fi brought the van back with the same ammount of fuel it wasa parked on a hill when i left if they didnt let it settle there problem i have reciept sghowing i put it back
Richard SIf there's room for improvement I'm unaware of where that could be. Service what's first class
David RExcellent customer service!
Iris HReservation was for Grass Valley. When I arrived Uhaul corporate had just gotten reservation to Grass Valley (Main Street) even though I made confirmed reservation 8 days earlier. Grass Valley did a great job of locating a truck for a one way rental in Colfax. Kudos to them for their efforts but another problem with Uhaul Corporate. Second one I experienced this year.
ROBERT SFirst rate service. Thank you
Craig WI am very bothered that I had to provide the names and phone numbers of 2 people who know me well as a condition of me renting a trailer. The reason given was this is a policy as a result of the Oklahoma City Bombing which was 16 years ago. I have rented several trailers and trucks over the last 10 years and have never had to, or even been asked to provide this information before. I have never provided or been asked this for renting cars, trucks and trailers from any other company. This information is not even required on home loans! The only time I was ever required to provide this kind of information was for my security clearances during my 30 years career in the Air Force. None of my family who have rented from U-Haul have ever been asked this information. I would like an explanation of why this information is now required 16 years after the Oklahoma City Bombing and barring a satisfactory response, I will use other companies for me rental requirements in the future. My contact information is 530-955-1599 cell, e-mail-angelo.m@sbcglobal.net
Michael DPam at Sierra Self Storage was very helpful,in getting this trailer for our move. Out of state equipment is in short supply, but she worked with her regional Uhal rep, Victor, tomgetvghis setup for us. Pam went so far as to give us a call when the trailer was ready for us. Highly recommended!
Tim SNothing. Pam is awesome.
david bLocation didn't realize it was a 24/7 pick up. Key wasn't there so we had to wait until they opened.
Maureen RVery friendly staff here. I was quite early because I did not know the area and left home early in case I became lost , however as soon as I got there, there was someone there to help me. I would recommend this location
Joe II didn’t have a drop off location i was told to just call the 1800 number but they would just hang up on me. Overall uhaul has been a hassle and i still haven’t gotten a refund for a hitch installation mess up and it’s been awhile. Making me go without money that is mine. Uhaul has sent me in circles and made my moving process very difficult i wouldn’t use uhaul again unless you guys give me a deal on the trailer i just had to make up all of my troubles. And again still haven’t gotten the money that is owed to me for a hitch i got right before my trailer. Can i speak to someone about arranging a deal for the hassle i was put through and still am being put through. (916) 509-2838 or (916) 532-9748 Dakota and Brooke thank you
Dakota RTruck wasn't ready to go. We had no access to the truck at the time we were promised. It was blocked in by 2 vehicles, it was filthy, low on oil, low on water, the transmission is leaking, ball joints are worn and ac didn't work properly. There was no proper customer support, we had to go 240 miles out of our way to pick this truck up. It was promised to us for pick up after hours and because it was not prepared properly for that time, we lost extra help with the move. Also, I was way over charged for items I never requested. I am extremelely uunsatisfied with my experience with Uhaul overall.
April TPam was awesome, she went above and beyond to help us. Thank you Pam...
Donald GEither they scam you on the fuel cost, or somebody's stealing fuel from their trucks and they don't know about it. The truck was on Empty when I picked it up.
Derek SWas not there for drop off.
Karyn EThey were closed and charged charged me a fuel charge which was not right
Anthony SHorrible location in the middle of nowhere. This was at least 20 miles from my home. No help, no lights, no security...
Phillip AMaybe hire a nicer person
Jacob DThe price for the same trailer in michigan is 1/4 of the price. It doesnt make sense that the price would vary that much. The equipment itself needed maintenance, one of the taillights was unsecured. I spent an hour using the locations tools to fix it myself so i wouldnt get a ticket. This seems fairly improper to me. Overall i was very disappointed in this experience, though this was not the fault of the employees at the pick up location.
Danielrussell KShes so sweet and made everything so easy
Jaun IPay attention. Reason being, during my check-in and checkout process upon pick up my drop off eservation location, was changed and the 'contract' I signed had me calling to find out where to drop off and then turned into me getting an email with a drop off location 1.5 hours from where I was reserved to drop off.
Brian BAll your employees are great
Daniel Fi wanted to return an unopened bubble wrap and stretch wrap but they would not take back or recommend where i could return
Dolores Ramazing service
Patricia SNothing comes to mind. Just keep the current personnel.
Ken MThis location was extreme in their policy. The tank was required to be filled half way. I drove 385 miles and went to the station down the street from their location and refilled to half a tank. Maybe it was the the grade of their location or the grade of the gas station, but she claimed it was short 1/8 a tank and charged me $15. Unfortunately I dropped it off after hours and couldn't dispute the claim. This significantly diminishes my opinion of Uhaul for a loyal customer who just spend $280 on a rental.
ANTONY MPam was amazing. She had everything ready when we got there. Everything went off without any problems. I would use this site again in a heartbeat.
Janice LPam done good!
Richard HHorrible customer service. All they care about is Money.
Stephanie FStreet not on Google maps....
Randy Lvery good employees who tried to help me. U haul. Lower your prices. Thank you
Jake AGreat professional service, good communication.
Richard BI like this return location. It's very convenient and close to free way. It's a safe neighborhood. I like it the most is that there is a drop box for the key return after office hours. Also before returned the truck, I called uhaul. The operator that I spoke with, is so helpful, her voice is music! Great! Great!!
Judy ZReserved 10ft truck got and was charged for 15ft. Had to wait for 10-15 min for attendant to arrive to help us.
Lisa GWe rented this trailer,and asked about one way and a return route. I must have misunderstood what was said. I was told $142.27 for round trip and a little over $202 one way. If I dropped off the trailer in casa grande earlier there would no refund and the rate would be $202. That was acceptable. I went to unwilling casa grande was trying to drop it off there. Nancy returned the trailer, but was told it would cost over $450.00 dollars. I said no way, I would just return the trailer to colfax ca. Customer service would not work with us in any way, could figure out how to help return the trailer back to our contract. Nancy worked several hours and the contract was opened again. When I return the trailer to colfax it was stilled closed. Pam again had to uhaul customer service to work this out. Your customer service department needs a lot of help, because they don't try to help your customers. I have using uhaul since 1964. This will be our last time!!!
Clarence Aworked great!!!!! Thank You!!
Curtis WNo improvement needed, it was wonderful. Thank you!
ROSELLEN RSee above.
Robert AHe was Not in the office, which caused unnecessary waiting and inconvenience for myself and others who were assisting me with a ride. Was inefficient,, rude, slow and inconsiderate, and wrongfully charged me for fuel as I submitted my paperwork to The Rummage Rack, and according to the Service Assistant in Richmond was the correct amount of actual fuel upon insoection, " Leas than 3/4 of a tank ".
Shelly GIt was my understanding that a hand truck dolly would be available with the truck. There was nothing inside the truck. Fortunately, a friend had those items and we were well equipped
Susan PGreat service and friendly people.
Steve HVery friendly and helpful. Answered all our questions. The truck was there and ready when we arrived.
JAMES BVery friendly, fast, and efficient!
Kayla TVery helpful.
Gregory M