Overcharged me, The gas hardly went down. I only used it for 6 miles was charged way more then expected all for going an extra mile.
lesly v
Customer Reviews for Sierra Storage North Merced
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was not happy at all!!! I reserved my unit online with uhaul, loaded my uhaul and when I arrived at facility No one was there. Times stated the office would be open. Kept calling with no one answering. Finally got through dialing the other facility connected with this one and she stated that your online system does not work with reservations and the unit I “reserved” was not even available? I had a truck load of stuff and on a crunch timer for the people helping me. Had to find another facility ASAp. So unprofessional and an inconvenience of all sides.
Tomasa A | ReservationWe did move in yesterday as scheduled
John C | ReservationThe app didn't work, nore during chech-in, or dropping back the vehicle. There was delay in updating the info. The text the nice lady in the office was trying to send for confirmation and check in steps was received 3 hours after. the same for the vehicule verification. It was a huge frustration that added unnecessarily stress to my day. So disappointed.
Mouna ZNo one was there for the drop off two hours before they closed. The pick up place was out in the middle of nowhere and I got charged 2 dollars for the extra 2 miles even though I returned it with more gas then I got it with. I should have just paid a friend to use his truck
jerod mThe receptionist was just plain awesome explaining everything very well.
Tim PNothing to improve Barb was excellent and very helpful and professional.
STEPHANIE MBarbara was very knowledgeable and helpful. Excellent customer service. Will definitely recommend and continue to use this location for my business and personal needs. Thank you.
JOSEANTONIO PEasy to rent here at this location and the customer service was amazing
Ricardo GBarbara was a great help from the very beginning in helping me obtain both a Uhual truck and storage. Our belongings were only there one month but in that month we did a few visits and no complaints. Clean and secure, would recommend.
irene r | Overall ExperienceI reserved a u haul on MLK street in Merced ca. I made a reservation 7 days in advance. Upon checking in they informed me the truck wasn’t available and they had no others available. I found sierra u haul. Thank God for them! With out them I couldn’t have moved. Never going through u haul on MLK again!
STEPHANIE PEverything was great need no improvement
BOBBIE MWent to drop off the rental, knocked on the door, no answer, called the locations number, no answer, waited 45 minutes outside after several attempts to call, no answer. Had to call initial pick up location and have them help me with the return through the uhaul app that I had to download. Poor communication at this location.
SOPHAL PI needed a truck last minute and Barbra did an excellent job at getting one for me. It was quick and easy and well priced. I highly recommend.
STACEY LBarbara North was excellent would recommend
shannon sTo change anything great service.
Juan VAmazing service, and clean 6×12 closed trailer and price.
Esther AProvide a wifi key/access since the location has poor data reception.
Maricela MDon't change anything
Marcus OEverything to me was fine I'm a very picky person plus real bad ocd and it has been to my satisfaction even the person at the desk she is so positive ,happy ,respectful I love her she's very nice peoples person I have never had issues with her what so ever always had storages and only rented for less then a year but this place I've been her for a while never no issues ❤️
teresa aGirls in the Office Are very Nice and Helpful too... I would Recommend this place to Anyone Who Will Listen 😉
AMY R | Overall ExperienceThx you no complaints
DAVID MGreat customer service
REBECCA BIt would be helpful if the rental was attached to an app where the customer could keep track of his or her day to day charges. As this rental is not able to be viewed from the U Haul app which customers do enjoy using, do to its simplicity and transparencies.
christopher wMy reservation was made 2 weeks in advance for a different location (1247 Martin Luther King Jr. Way, Merced) for pick-up & drop-off which is located within a 10 mins walking distance from my home. On the day of pick-up reservation you relocated me to the pick-up location at 2785 N. Sante Fe Ave, Merced which is 3.8 miles from my home. It takes approximately over an hour to walk to. I was forced to find a last minute ride who would be available to drive me to my pick-up location and drop-off due to the long distance from my point of origin.. If I had taken an Uber or Lyft, for not being able to find an available friend. U-Haul should foot the bill. Penalizing a customer by relocating their original pick-up/drop-off locations for having an early rental request is very poor customer service. The one Good thing: The woman who runs the 2785 N. Sante Fe Ave, Merced office provides excellent customer service. She was very accommodating and helpful.
Karina TNothing. This location went well above to find what I was looking for.
janet hNothing pickup was fast and easy clear communication on self dispatch instructions very satisfied with my uhaul experience
Jeremy BClean truck, amazing service. The woman made the renting process quick and painless.
liz YGreat customer service, always very friendly and helpful. I've moved 4 times around this area and I always go to this location it's always an excellent experience!
Juan OEverything went well and smooth. The Uhaul rep was informative and attentive. No complaints
David JFrom the beginning the staff was friendly and helpful, even when I moved out of the storage unit, the staff was very helpful.
Melissa M | Overall ExperienceRented UHaul during rainy weather. Windshield wipers needed updating. Truck was clean with a full tank of gas, which was much appreciated.
Karina TGreat customer service
Anthony IAssociate who helped me needs to get a new smart phone to be able to follow through with the U-Haul digital check in procedures. Outside of that she was very helpful, polite and friendly.
Charles PThank you
luz cRepnwas excellent. Answered all my questions and was very knowledgeable.
Lynda JBest customer service 🙏🏼❤️
Kourosh ACustomer service clerk was very helpful and process was very easy!
Erika PThere is nothing. 5 stars 🌟 score a 10
Tina RWill never use a U-Haul at this location again. Went to drop off my vehicle when they said they would be open and the office was closed, they did not instruct me on how to close out the vehicle and nobody would answer the phone. Very unprofessional and I will never use them ever again.
kashnier rBarbara at Sierra Storage is awesome!
Doug SI initially tried to return my truck at 4pm on Monday afternoon (during normal business hours) only to find a closed for the day sign on the office door. I returned it a day early because I did NOT feel comfortable just leaving the truck on the street on Tuesday morning before they opened which the location instructed me to do. After speaking with Uhaul representatives, I was advised to download the app and photograph the process before leaving the vehicle which is something I was not informed of by the location staff.
Jeffrey AWhen we went to pick up the truck the truck wasn't even there the person who had it hadn't even brought it back in so we had to leave and wait for a phone call because a truck was still like an half an hour away if not more and when we did pick the truck up it had a marijuana smell in it.
stella cNothing
alejandro pBrenda was amazing
Teresa BThis was a great, efficient, friendly experience. I could not have asked for it to go better, especially during the trying times of trying to move. I will use this facility again.
Torrin JNothing. Very pleased as always
STEVENGENE MStaff was excellent and helpful.
Sally MBarbara was not only helpful with my trailer rental she also helped me with my storage rental she has excellent customer service
JOE MSorry about the late review but I had to make sure I let everyone know about Barbara! I had a lot of trouble with the u-haul 24/7 but she fixed everything for me in the office. STELLAR CUSTOMER SERVICE!!! THANK YOU SO MUCH!!!
amarpal sElla es my agradable y educada
Llilia CThe person who helped me was really nice! She was personable and polite!
Natalie SBarbara provided a wonderful and welcoming environment explained charges thoroughly overall she was friendly and helpful
Mariah RNo mobile pickup. The manager said the lock box is broken.
Romeo TI was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn’t make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn’t good business. I will go with Penske next time
gary rJust keep doing what your doing i love the young lady who helped me very friendly and really sweetheart thank you Barbara
ramona mVery pleasant and highly recommend
James CAt this time I recommend no changes. Barbara is a delightful lady and she really helped me out tremendously. Her knowledge is unwavering. She’s a very happy person and seems to like her job a lot. And that helps make your business transaction flow smoothly. Thanks Barbara for a great experience.
DEBORAH GBarbara was a great help to me I only.needed a storage for 30 days but she was super friendly and.helpful
VICKY H | Overall ExperienceWe lost a tire on this dolly trailer, So we find this place close and left it there. Terry
terry dBarbara did awesome services
Julio RVery professional and friendly!
Yvette MI had a good experience with this U-Haul location. Barbara was very easy going and easy to work with. I will most likely be going there again.
ROBIN BCould not use storage unit. Full of rat feces. Afraid items would get damage. So gave away most of my stuff and build shelves in home to keep what I needed. The young lady that works there Kaitlyn I believe is her name is very sweet and friendly though.
Maribel R | Overall ExperienceThank you for everything. It was much appreciated.
Lisette S | Overall Experiencedoor broke came down while I was inside no easy way to get out did not have my phone in my pocket or I would have called 911
GREGORY B | Overall ExperienceThere was no code provided to be able to leave independently. This causes a lot of strain. We were told the last time we could leave the facility was at 6pm. The website says 10 PM. Won't be back.
Alicia M | Overall ExperienceI ended up not needing to use the storage facility after all.
Privacy R | First ImpressionsI ended up not needing to use the storage facility after all.
Privacy R | First Impressions