Customer Reviews for Sierra Storage North Merced
(U-Haul Neighborhood Dealer)

127 reviews

2785 N Santa Fe Av   Merced, CA 95348

(209) 230-9722

Location Hours

  • Mon-Wed: 10 am - 5:30 pm
  • Thur: 10 am - 4 pm
  • Fri-Sat: 10 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(209) 230-9722

2785 N Santa Fe Av
Merced, CA 95348

Services at this Location:

Location Hours

  • Mon-Wed: 10 am - 5:30 pm
  • Thur: 10 am - 4 pm
  • Fri-Sat: 10 am - 5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

I was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn't make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn't good business. I will go with Penske next time

gary R. 
Rating:
3.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Just keep doing what your doing i love the young lady who helped me very friendly and really sweetheart thank you Barbara

ramona M. 
Rating:
5.0

Very pleasant and highly recommend

James C. 
Rating:
5.0

At this time I recommend no changes. Barbara is a delightful lady and she really helped me out tremendously. Her knowledge is unwavering. She's a very happy person and seems to like her job a lot. And that helps make your business transaction flow smoothly. Thanks Barbara for a great experience.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

susan s.  |  Overall Experience 
Rating:
5.0

Barbara was a great help to me I only.needed a storage for 30 days but she was super friendly and.helpful

VICKY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VONG L. 
Rating:
3.0

We lost a tire on this dolly trailer, So we find this place close and left it there. Terry

terry D. 
Rating:
5.0

Barbara did awesome services

Julio R. 
Rating:
5.0

Customer did not leave a comment.

Angelo M. 
Rating:
5.0

Very professional and friendly!

Yvette M. 
Rating:
4.0

I had a good experience with this U-Haul location. Barbara was very easy going and easy to work with. I will most likely be going there again.

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Sirevalon C. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

victor G. 
Rating:
1.0

They charged me for low fuel when I returned it a quarter tank

Skyler L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
1.0

Explain charges properly

Paul michael A. 
Rating:
5.0

Could not use storage unit. Full of rat feces. Afraid items would get damage. So gave away most of my stuff and build shelves in home to keep what I needed. The young lady that works there Kaitlyn I believe is her name is very sweet and friendly though.

Maribel R.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service.

Vang V. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
1.0

I was never told that I have to return the vehicle with 1/4 of a tank and I was charged a $98 for gas dollar for gas makes no sense this is a rip off

MARIA L. 
Rating:
5.0

Nothing

RICHARD M. 
Rating:
5.0

Thank you for everything. It was much appreciated.

Lisette S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerardo T. 
Rating:
5.0

Customer did not leave a comment.

Ruby R. 
Rating:
2.0

Customer did not leave a comment.

Jonathan A. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

door broke came down while I was inside no easy way to get out did not have my phone in my pocket or I would have called 911

GREGORY B.  |  Overall Experience 
Rating:
2.0

This location is good for those who are storing at this location. This is not a good location to drop off a trailer of any type or the larger trucks. Parking was limited and tight.

CHRISTOPHER B. 
Rating:
2.0

they did not have what I needed and the truck was in bad shape.

TERRANCE T. 
Rating:
1.0

Customer did not leave a comment.

SHAMARI N. 
Rating:
4.0

Safety check!!!!!!

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROBERT O. 
Rating:
1.0

Customer did not leave a comment.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

MARTY L. 
Rating:
5.0

The lady working there was very friendly

MANUEL F. 
Rating:
1.0

I had to return the rental by 715 am, before the location opened and was charged an after hours drop off fee??? Ridiculous

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

MOHSEN E. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

Customer did not leave a comment.

Garrett H. 
Rating:
1.0

Customer did not leave a comment.

john R. 
Rating:
5.0

I was extremely satisfied with the service the lady who helped me out at the window of the storage facility.... to get the keys since I only had a flip phone....She went out of her way to make sure I was taken care of. Awesome service. Highly recommend

Deanna C. 
Rating:
3.0

Overall everything was good. Maria helped us and she was amazing!

Joseph C. 
Rating:
1.0

There was no paperwork to show rental or amount so didnt know the charge couldnt talk to anyone to find out if i was getting what was quoted to me. ); hard to get in online to access key to truck.

Martha P. 
Rating:
3.0

Customer did not leave a comment.

CARMEN A. 
Rating:
3.0

Customer did not leave a comment.

Arturo E. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
1.0

Customer did not leave a comment.

Kimberly S. 
Rating:
2.0

Nobody there. I just left the keys. But they sent me the receipt after a few minutes of dropping off the truck.

Ahmed H. 
Rating:
1.0

No ac or fan while the small room was hot .

jaspreet R. 
Rating:
2.0

There was no code provided to be able to leave independently. This causes a lot of strain. We were told the last time we could leave the facility was at 6pm. The website says 10 PM. Won't be back.

Alicia M.  |  Overall Experience 
Rating:
1.0

over charged for fuel

david S. 
Rating:
4.0

Had to pick equipment up at another location. That location didn't have the appliance dolly available. Had to go to another location to get that which was the location listed above. Trailer wasn't ready and was under repair when I got there to pick it up. Field Manager however did make things right with me and we worked things out easily.

andy D. 
Rating:
3.0

Customer did not leave a comment.

chamee V. 
Rating:
5.0

Associate was on time and had the truck ready to go when I arrived. Very smooth transaction.

Stevan O. 
Rating:
5.0

Very nice service trucks run really good brand new.

phillp L. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Representative was extremely friendly and professional and knowledgeable and (cute) LoL. Have used this location as a drop off point before and am always very satisfied with the service. Thanks, Jeff.

jeffrey A. 
Rating:
1.0

He is very rude... Never answers the phone... I called Sierra storage south and she was rude and hung up... Never again will I do business with uhaul if this is the location... It's Sooo ghetto

amber G. 
Rating:
1.0

The person who checked in the vehicle was extremely rude and unprofessional. She yelled at me and hung up on me and when I went down to the site in person to discuss in necessary charges she charged to my credit card without my authorization she began to raise her voice at me again and I recorded it on my phone. I will be making a report to the better business bureaulater this week the soonest that I am able to do that hopefully nobody else will have to have such a degrading experience as I experienced with this company/ authorized Uhaul dealer at Sierra North in Merced off of Santa Fe Ave

davina H. 
Rating:
1.0

I usually rent from uhaul on Martin Luther king Jr way, and never have any problems. Sierra storage location has horrible customer service and overcharged me what uhaul customer service said I would be charged. Saying that they override the customer service line. I will NEVER rent from this location again!

Delilah C. 
Rating:
3.0

Ratty office staffed by a lackluster service agent.

Kate G. 
Rating:
4.0

not the best office but was adequate and the service I received was very good.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan R. 
Rating:
5.0

Remember to tell them the hours they are open

Kevin M. 
Rating:
1.0

Very dirty place. smoking smell all over the place. A lot of food sitting on the table. Staff unexpereinced.

Parveen K. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
1.0

The general manager lacks customer service skills and respect. He used profanity, challenged my husband to "come on" and and reprimanded us for returning the trailer during business hours claiming to be closed. I suggest you investigate him for fraud. I am disputing my charges with Visa and have filed a complaint with your customer service department.

Drucilla H. 
Rating:
1.0

The person who checked us in was very inefficient and gave the impression she was bothered by having to help us. The office was filthy with dogs and birds that were there and it smelled horrible. Plus we had to unhook our own trailer and had no help whatsoever with a heavy trailer.

Larry W. 
Rating:
3.0

Customer did not leave a comment.

kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Flawless service once again. Manager is on top of his U Haul location and I will continue to use them again and again. Thank you.

Jeffrey A. 
Rating:
5.0

They allowed me to extend and was there after hours.

Steve M. 
Rating:
5.0

I just want to give a two thumbs up to this store and also your Bellevue store for their assistance in helping us out, the gentlemen at the Bellevue store went above and beyond to help us get a truck and the service for both stores were GREAT!!! Thanks to all!!!?? Satisfied customer.

Teresa U. 
Rating:
5.0

Put trailer jacks on the tongue of the trailers so that they can be lifted up to put on the ball hitch of whatever is going to pull them. It's totally and completely ridiculous and insensitive to the needs and expectation of your customers to expect someone to load the trailer already hooked up to whatever they are using to pull the trailer. This made my use of the trailer very difficult.

rick P. 
Rating:
5.0

best service ever!

janet N. 
Rating:
3.0

They didn't contact me about reservation I have to call and confirmed. Representative didn't have professional manner.

STEVEN H. 
Rating:
5.0

The manager there was very helpful and friendly during drop off. There was an issue with a ratchet strap on the tow dolly, and his main concern was with my safety! I couldn't have been happier. Thank you and keep up the great work and I will definitely use again Uhaul again, Jeff Adams.

Jeffrey A. 
Rating:
3.0

I ended up not needing to use the storage facility after all.

Privacy R.  |  First Impressions 
Rating:
3.0

I ended up not needing to use the storage facility after all.

Privacy R.  |  First Impressions 
Rating:
5.0

Staff were super, really appreciated them.

Arliene V. 
Rating:
5.0

I was impressed by the young woman who helped me. She was very knowledgable and pleasant to work with. I would use this service again. Thank you

SUSANNE H. 
Rating:
5.0

Customer did not leave a comment.

Tiberiu S. 
Rating:
5.0

Needs an upgrade in Internet service to provide better customer service.

Jennifer L. 
Rating:
5.0

Your storage manager, Alexya Tillman, has excellent communication and customer-service skills. Very strong professional demeanor.

Patti W. 
Rating:
5.0

Customer did not leave a comment.

graciela A. 
Rating:
5.0

Customer did not leave a comment.

Gabreilla O. 
Rating:
5.0

Alexya was more than helpful and explained all charges and fees up front. An honest and dependable contract handler for sure. We will use Sierra UHaul any time we need a moving vehicle DK - Atwater, CA

David K. 
Rating:
5.0

Customer did not leave a comment.

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

tina C. 
Rating:
5.0

Customer did not leave a comment.

Leonardo M. 
Rating:
4.0

Customer did not leave a comment.

jilberto D. 
Rating:
5.0

Nothing.

Ray B. 
Rating:
5.0

I really loved how they stayed after to ensure all needs were met.

Dorothy D. 
Rating:
5.0

Customer did not leave a comment.

verinoca A. 
Rating:
4.0

Customer did not leave a comment.

Linda K. 
Rating:
3.0

The computer was very slow and kept dropping! We were told that all they have is dialup service? Which is extremely primitive now a days. We had to wait well over an hour just for all the information to go through.

maria K. 
Rating:
3.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Nothing every service you guys have it's all excellent and great customer service love it

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

brenda S. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
5.0

Customer did not leave a comment.

ANET Y. 
Rating:
4.0

Customer did not leave a comment.

Cristal U. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top