Customer Reviews for Sierra Storage North Merced
(U-Haul Neighborhood Dealer)

103 reviews

2785 N Santa Fe Av   Merced, CA 95348

(209) 230-9722

Location Hours

  • Mon-Wed: 10 am - 5:30 pm
  • Thur: 10 am - 4 pm
  • Fri-Sat: 10 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(209) 230-9722

2785 N Santa Fe Av
Merced, CA 95348

Services at this Location:

Location Hours

  • Mon-Wed: 10 am - 5:30 pm
  • Thur: 10 am - 4 pm
  • Fri-Sat: 10 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I was never told that I have to return the vehicle with 1/4 of a tank and I was charged a $98 for gas dollar for gas makes no sense this is a rip off

MARIA L. 
Rating:
5.0

Nothing

RICHARD M. 
Rating:
5.0

Thank you for everything. It was much appreciated.

Lisette S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerardo T. 
Rating:
5.0

Customer did not leave a comment.

Ruby R. 
Rating:
2.0

Customer did not leave a comment.

Jonathan A. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
2.0

This location is good for those who are storing at this location. This is not a good location to drop off a trailer of any type or the larger trucks. Parking was limited and tight.

CHRISTOPHER B. 
Rating:
2.0

they did not have what I needed and the truck was in bad shape.

TERRANCE T. 
Rating:
1.0

Customer did not leave a comment.

SHAMARI N. 
Rating:
4.0

Safety check!!!!!!

STEPHEN G. 
Rating:
1.0

Customer did not leave a comment.

ROBERT O. 
Rating:
1.0

Customer did not leave a comment.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

MARTY L. 
Rating:
5.0

The lady working there was very friendly

MANUEL F. 
Rating:
1.0

I had to return the rental by 715 am, before the location opened and was charged an after hours drop off fee??? Ridiculous

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

MOHSEN E. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

Customer did not leave a comment.

Garrett H. 
Rating:
1.0

Customer did not leave a comment.

john R. 
Rating:
5.0

I was extremely satisfied with the service the lady who helped me out at the window of the storage facility.... to get the keys since I only had a flip phone....She went out of her way to make sure I was taken care of. Awesome service. Highly recommend

Deanna C. 
Rating:
3.0

Overall everything was good. Maria helped us and she was amazing!

Joseph C. 
Rating:
1.0

There was no paperwork to show rental or amount so didnt know the charge couldnt talk to anyone to find out if i was getting what was quoted to me. ); hard to get in online to access key to truck.

Martha P. 
Rating:
3.0

Customer did not leave a comment.

CARMEN A. 
Rating:
3.0

Customer did not leave a comment.

Arturo E. 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
1.0

Customer did not leave a comment.

Kimberly S. 
Rating:
2.0

Nobody there. I just left the keys. But they sent me the receipt after a few minutes of dropping off the truck.

Ahmed H. 
Rating:
1.0

No ac or fan while the small room was hot .

jaspreet R. 
Rating:
1.0

over charged for fuel

david S. 
Rating:
4.0

Had to pick equipment up at another location. That location didn't have the appliance dolly available. Had to go to another location to get that which was the location listed above. Trailer wasn't ready and was under repair when I got there to pick it up. Field Manager however did make things right with me and we worked things out easily.

andy D. 
Rating:
3.0

Customer did not leave a comment.

chamee V. 
Rating:
5.0

Associate was on time and had the truck ready to go when I arrived. Very smooth transaction.

Stevan O. 
Rating:
5.0

Very nice service trucks run really good brand new.

phillp L. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Representative was extremely friendly and professional and knowledgeable and (cute) LoL. Have used this location as a drop off point before and am always very satisfied with the service. Thanks, Jeff.

jeffrey A. 
Rating:
1.0

He is very rude... Never answers the phone... I called Sierra storage south and she was rude and hung up... Never again will I do business with uhaul if this is the location... It's Sooo ghetto

amber G. 
Rating:
1.0

The person who checked in the vehicle was extremely rude and unprofessional. She yelled at me and hung up on me and when I went down to the site in person to discuss in necessary charges she charged to my credit card without my authorization she began to raise her voice at me again and I recorded it on my phone. I will be making a report to the better business bureaulater this week the soonest that I am able to do that hopefully nobody else will have to have such a degrading experience as I experienced with this company/ authorized Uhaul dealer at Sierra North in Merced off of Santa Fe Ave

davina H. 
Rating:
1.0

I usually rent from uhaul on Martin Luther king Jr way, and never have any problems. Sierra storage location has horrible customer service and overcharged me what uhaul customer service said I would be charged. Saying that they override the customer service line. I will NEVER rent from this location again!

Delilah C. 
Rating:
3.0

Ratty office staffed by a lackluster service agent.

Kate G. 
Rating:
4.0

not the best office but was adequate and the service I received was very good.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan R. 
Rating:
5.0

Remember to tell them the hours they are open

Kevin M. 
Rating:
1.0

Very dirty place. smoking smell all over the place. A lot of food sitting on the table. Staff unexpereinced.

Parveen K. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
1.0

The general manager lacks customer service skills and respect. He used profanity, challenged my husband to "come on" and and reprimanded us for returning the trailer during business hours claiming to be closed. I suggest you investigate him for fraud. I am disputing my charges with Visa and have filed a complaint with your customer service department.

Drucilla H. 
Rating:
1.0

The person who checked us in was very inefficient and gave the impression she was bothered by having to help us. The office was filthy with dogs and birds that were there and it smelled horrible. Plus we had to unhook our own trailer and had no help whatsoever with a heavy trailer.

Larry W. 
Rating:
3.0

Customer did not leave a comment.

kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Flawless service once again. Manager is on top of his U Haul location and I will continue to use them again and again. Thank you.

Jeffrey A. 
Rating:
5.0

They allowed me to extend and was there after hours.

Steve M. 
Rating:
5.0

I just want to give a two thumbs up to this store and also your Bellevue store for their assistance in helping us out, the gentlemen at the Bellevue store went above and beyond to help us get a truck and the service for both stores were GREAT!!! Thanks to all!!!?? Satisfied customer.

Teresa U. 
Rating:
5.0

Put trailer jacks on the tongue of the trailers so that they can be lifted up to put on the ball hitch of whatever is going to pull them. It's totally and completely ridiculous and insensitive to the needs and expectation of your customers to expect someone to load the trailer already hooked up to whatever they are using to pull the trailer. This made my use of the trailer very difficult.

rick P. 
Rating:
5.0

best service ever!

janet N. 
Rating:
3.0

They didn't contact me about reservation I have to call and confirmed. Representative didn't have professional manner.

STEVEN H. 
Rating:
5.0

The manager there was very helpful and friendly during drop off. There was an issue with a ratchet strap on the tow dolly, and his main concern was with my safety! I couldn't have been happier. Thank you and keep up the great work and I will definitely use again Uhaul again, Jeff Adams.

Jeffrey A. 
Rating:
5.0

Staff were super, really appreciated them.

Arliene V. 
Rating:
5.0

I was impressed by the young woman who helped me. She was very knowledgable and pleasant to work with. I would use this service again. Thank you

SUSANNE H. 
Rating:
5.0

Customer did not leave a comment.

Tiberiu S. 
Rating:
5.0

Needs an upgrade in Internet service to provide better customer service.

Jennifer L. 
Rating:
5.0

Your storage manager, Alexya Tillman, has excellent communication and customer-service skills. Very strong professional demeanor.

Patti W. 
Rating:
5.0

Customer did not leave a comment.

graciela A. 
Rating:
5.0

Customer did not leave a comment.

Gabreilla O. 
Rating:
5.0

Alexya was more than helpful and explained all charges and fees up front. An honest and dependable contract handler for sure. We will use Sierra UHaul any time we need a moving vehicle DK - Atwater, CA

David K. 
Rating:
5.0

Customer did not leave a comment.

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

tina C. 
Rating:
5.0

Customer did not leave a comment.

Leonardo M. 
Rating:
4.0

Customer did not leave a comment.

jilberto D. 
Rating:
5.0

Nothing.

Ray B. 
Rating:
5.0

I really loved how they stayed after to ensure all needs were met.

Dorothy D. 
Rating:
5.0

Customer did not leave a comment.

verinoca A. 
Rating:
4.0

Customer did not leave a comment.

Linda K. 
Rating:
3.0

The computer was very slow and kept dropping! We were told that all they have is dialup service? Which is extremely primitive now a days. We had to wait well over an hour just for all the information to go through.

maria K. 
Rating:
3.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Nothing every service you guys have it's all excellent and great customer service love it

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

brenda S. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
5.0

Customer did not leave a comment.

ANET Y. 
Rating:
4.0

Customer did not leave a comment.

Cristal U. 
Rating:
1.0

This is the worst place ever. The man tried to con us out of more money upon return. We tried to follow up with his boss and he said he doesn't know his name lol.

Jasmine H. 
Rating:
5.0

Can't think of anything. Actually, helpful even after hours!

Paul L. 
Rating:
5.0

We dropped off our trailer after hours. We were fortunate to encounter the night watchman who was able to help us. Thank you!

paul L. 
Rating:
4.0

Customer did not leave a comment.

Patt H. 
Rating:
5.0

The center was clean and the gentleman that helped me was professional and very helpful. Overall, a great facility.

ROCKY H. 
Rating:
3.0

Customer did not leave a comment.

RUBIO A. 
Rating:
4.0

Customer did not leave a comment.

JIM N. 
Rating:
5.0

Amazing customer service and very friendly Manager. Will definitely recommend to friends and family. Glad to have rented a storage unit at this location. Thank you!

STEFANIE Z. 
Rating:
5.0

Customer did not leave a comment.

Rabecca M. 
Rating:
3.0

Customer did not leave a comment.

LISA M. 
Rating:
1.0

Nobody hookup the trailer to my truck I have to do it my self no balls for the receiver were available to buy, the straps were too short therefore I wasn't able to use it at all and they charge me for the rental any way. I told the employee what type of vehicle I was moving before renting trailer

Jorge M. 
Rating:
3.0

I was charged 29.95 for 30 minutes late, when I called to reserve the bigger truck to begin with given a location to pick it up, gave the confermation number to my husband to go get and he was told they didnt have one so we ran all over town just to get one after io rese3rved one. I am so fiken pissed that to move an apartment for one day this cost me 150.00....at christmas time even, what happened to all thedecent people?

KELLY B. 
Rating:
4.0

Hard to find location in the dark but once we got there everything was great

BILL L. 
Rating:
4.0

Customer did not leave a comment.

CINDY C. 
Rating:
2.0

Reserved 40 blankets they only had 6. We were supposed to pick up the truck at 10 am no one there until 10:30. Reservation paperwork process a problem etc.

RON L. 
Rating:
3.0

Customer did not leave a comment.

DANIEL B. 
Rating:
3.0

We were called the day after by some one else about having our Uhaul dropped off at a different location. She was very rude. We had dropped the uhaul off the day before at Sierra Storage and no one bothered to check it in.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

DIANE E. 
No reviews have been submitted for this location.

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