Customer Reviews for Sign Express Henderson
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sign Express Henderson
John L. on
Very friendly people. Great experience. Got exact equipment I needed.
Dan Allan A. on
Internet site said open at 8AM, voice message 9AM, 9:30 AM nobody is answering the phone still closed, we became late to our destination.
CHARLES A. on
Make sure the appliance dolly is in the rented truck.
DANNY R. on
Nothing, the location I picked up the trailer from and dropped it off was very professional and courteous.
Steve G. on
Stacey was a very nice lady and very helpful.
Charles H. on
I reserved a truck in Nacogdoches Texas and it was given to another customer. They found me another truck at a different location, then that truck was given to another customer. I finally had to go to the Henderson Texas location to get a truck. The Henderson location was excellent and I was 100% satisfied with their service. My issue is that if I reserve a truck at a location ahead of someone else, the truck should be there for me, otherwise the reservation process is useless.
Barbara M. on
It is just a drop off place. They want you to leave your contract with them which was not a company policy. I checked in with their app and it accepted it. Minutes later told it did not go through. It also told me an agent would be calling me. No reason given and that was three days ago. Seems like one hand does not know what the other hand is doing.
kevin p. on
A good location. Mr. Strong was friendly and helpful.
maja s. on
The location was clean and well maintained. I dropped the truck off at noon on Sunday but could not find drop box. A sign on main door indicating location of drop box under store hours would be helpful. Dealer called and gave me more precise location of drop box. Dropped off key that evening. Sent him 30 plus pictures of truck before use. They apologized for inconveniences of truck's poor cleanliness and billing errors. FYI- I called main UHaul office over 7x trying to get billing error corrected. Last lady was most helpful-Sherry told me she had heard from regional manager it will be fixed. App does not work well or website. Overall it was a horrible experience and I will use someone else next time. The $50 inconvenience fee (first place I went that morning in Aledo, (Tx has 4 codes for a 3 code drop box) did not even cover the time and hassle of the whole experience.
Tevin W. on
Wait time for self pick was WAY to long. Was supposed to pick up at 9 got there at 8:45 did all the sign in stuff online and had it done with in 10 mins and didn't get an approval till 9:45. After I got the approval online they didn't send us a key code for the lock box to get the truck keys so I had to call customer service to get one.
Brian B. on
Great truck Great people Thank you Uhaul and the Strong’s Great experience
Barbara M. on
Provide friendlier customer service on weekends.
Dawn C. on
We had a medical emergency and was not able to return the truck on time and we were charged twice. I thought Uhaul would be a little more understanding.
Elizabeth A. on
To high priced for just 2 hours you need pricing when only used a few hours. Then have too put gas back in it .......... not right at these prices that should take care of the gas.????????????
Rogelio G. on
Nice people as well.
blake w. on
Did not go in. after hour drop.
ALLAN P. on
I told the crew where I dropped off this truck of my issues. They said they would replace the wipers, but had to see about adjusting the headlights.
Debbie A. on
Your website is very difficult for me. Even my fiance who makes a living building computer porgrams had issues with yours.
CURTIS J. on
No way to lift the trailer off of the ball! Had to bring my own lift from home to lift it off of the ball.
Manuel W. on
Location is outstanding, friendly, helpful, and professional. / / / 1-800-UHAUL customer service reps on the other hand: ZERO stars would be too high, still! Clearly people hating their jobs and not afraid to let callers know. Never spoke with less knowledgeable or disinterested "customer service".
Joyce F. on
Stacey at Sign Express was very helpful and I highly recommend her! Over all experience was above average! Thank you!
Jerome D. on
The unit i had needed new wiper blades.
muriel m. on
Sunday when taking the 26" Truck and trailer to the drop off, there was not a secure place to leave it. So We took the trailer back to the house and returned it Monday. Monday The young man was not knowledgeable and had to call the owner. I would not recommend it.
muriel m. on
Sunday when taking the trailer to the drop off, there was not a secure place to leave it. The location was next to a busy highway, anyone could of hooked up and took off with it. So we took the trailer back to the house and returned it Monday. The young man was not knowledgeable and had to call the owner on his cellphone to get instructions on what to do with the trailer and 26 ft truck. I would not recommend it.
Bob S. on
Can't think of anything unless the rental was free. Everything was great.
Barbara N. on
Just nice people.
Laura A. on
Very personable and quick
Keith W. on
Steve is awesome. He did a great job working with me to get the right equipment for my needs. Thank you