Customer Reviews for Sign Express Henderson
(U-Haul Neighborhood Dealer)

181 reviews

908 State Hwy 64 W   Henderson, TX 75652

(903) 655-9007

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 655-9007

908 State Hwy 64 W
Henderson, TX 75652

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No comment

Shukesha D. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

The employee who waited on me was very knowledgeable and courtesy

diane H. 
Rating:
5.0

Customer did not leave a comment.

stanley K. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
1.0

Simply do your job! No one at all to answer phones over memorial day weekend. Varying drop off and pick up locations from the multiple reservations that had to be made! The list goes on and on!!! Bottom line Uhual cost us over 5 hours in delays almost 1000$ on one job alone and one more moving customer that we know of! Now i understand why you have a 1 star rating.

Troy S. 
Rating:
4.0

Customer did not leave a comment.

AMBER N. 
Rating:
5.0

This would definitely be where we would go again. They go above and beyond to help.

BOBBIE D. 
Rating:
3.0

Customer did not leave a comment.

Brittany C. 
Rating:
4.0

Customer did not leave a comment.

BOBBY W. 
Rating:
3.0

Not for sure why my code did not work also, the truck was not the “cleanest” but, we all have our own definitions of “clean”. Picking up and returning my second reservation was a lot smoother than the first.

Meggan S. 
Rating:
5.0

Outstanding! Quick, easy clean! East Texas Moving Team 2 thumbs way up!

Troy S. 
Rating:
1.0

Employees were very rude and lied about fuel level in the truck.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn B. 
Rating:
2.0

The uhaul was dirty, but y'all charge a $25 for me when I received it dirt. Never would rent again for that reason.

ESTHER M. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
2.0

When I tried to pay in order to use the equipment the guy couldn't accept my visa card but they withdrew 51$ off for the extra mileage.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

DANNY D. 
Rating:
5.0

I was supposed to pay less than $60 plus milleage. Milleage was anout $30. Instead I ended paying about $130. You brought other charges that were not mentioned. You have changed a lot.

ENRIQUE C. 
Rating:
3.0

Customer did not leave a comment.

MOSES S. 
Rating:
3.0

I'm not sure if the problems I encountered were specific to this location or a bigger problem with uhaul's automated check-in process. When I showed up to pick up my truck, the uhaul site said my reservation was not set up for 24/7 pickup. I called the 800 # and there was a 36-minute wait. I requested a call back. When they called back and said I was next in line, for some reason it kicked me to the back of the line and I again had a 40-minute wait. So I gave up and started a new reservation online. That one went fine, and I got the truck and went on my way. Now I just have to make sure I'm not charged twice for this. A frustrating experience, but in the end it worked out to be able to rent a truck when the shop was closed.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

LORI R. 
Rating:
5.0

Fix your damn app I had problems checking out and checking in

Perry G. 
Rating:
5.0

U-haul charged me for fuel. When I returned it with more than it had at pickup.

Audie E. 
Rating:
5.0

Great service

JUDY C. 
Rating:
5.0

Always excellent!!

DIANE D. 
Rating:
5.0

Being able to rent 24/7 is great but I sat there over an hour getting the app to work

shunta H. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Better lighting in lot.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

VINSON H. 
Rating:
5.0

Although we had to travel to get he trailer, the guy at the place was very nice and helpful. He went out his way to help us find out the problem was with our rental and told us how to fix it. I would truly recommend this shop in Henderson, Texas to anyone. Great job fellows.

SONDRA C. 
Rating:
4.0

U haul needs to maintain the vehicles better

JARROD W. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE P. 
Rating:
4.0

Location was closed at time of drop off.

Darrell L. 
Rating:
5.0

Customer did not leave a comment.

ERICA A. 
Rating:
5.0

No complaints at all excellent uhaul cold air... exactly what we needed

Barry B. 
Rating:
5.0

I wasnt crazy about the hump on the floor on the bed of the truck. It was in the way. I really needed a flat surface.

PHYLLIS D. 
Rating:
4.0

Customer did not leave a comment.

Rebekah S. 
Rating:
5.0

Nothing. The customer service was outstanding. Thank you.

CHALEASE CAMILLE D. 
Rating:
1.0

Had to wait for the representative to show up. The vehicle that was provided had only one windshield wiper. The rep informed me to just run to the store and go buy one myself. With rain on the forecast, I would assume trucks would have been prepared for rain.

Austin S. 
Rating:
2.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

Picked up vehicle after business hours. Over the phone staffing helpful but kept transferring me to someone else- 20min. Hold for most transfers. It took an hour to get the truck. Phone service was poor.

Anita A. 
Rating:
4.0

I ordered for Mobil pick up with two furniture dollys. Dolly's we're not in truck. Wasn't happy but continued with my moving

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
3.0

Returned truck after hours, had no contact with them, the return app didn't work well

KENNETH B. 
Rating:
3.0

The place had no one in the office when we arrived. They have a ringer on the door and we had to open the door several times before someone came up front. The guy was not very customer friendly.

MICHAEL M. 
Rating:
5.0

I have no suggestions

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

ronald W. 
Rating:
1.0

Y'all charged my card for a missing dolly but there wasn't one in there !!!

Michail C. 
Rating:
5.0

Great customer service!!

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

MISTI G. 
Rating:
1.0

Sign espresso is a crook and. Total scam wouldn't recommend anyone to use as a drop off location

JOE G. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

The owner was very nice and fast at getting me on my way I will go back if I need to Rent a trailer

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Lolyd H. 
Rating:
5.0

No issues here...unfortunately no help could be given to resolve the issues that occurred upon pick up

William M. 
Rating:
5.0

Everything was outstanding.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Easy access, clearly marked, easy drop off process

Ryan T. 
Rating:
2.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Nothing, great experience

Rebcca C. 
Rating:
4.0

Customer did not leave a comment.

Perry P. 
Rating:
5.0

Very courteous & helpful to make sure I knew what to do. I would definitely recommend this uhaul dealer to anyone

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

jeremy O. 
Rating:
4.0

Owner called wanted to know when I would have rental back. Employee told me to return by 5:00 Owner said no it should have been 12:00 blames new employee Who trained new employee Delivered rental owner outside never spoke to to say thanks or anything he just disappeared I helped employee drop trailer and hook to new customer

Glenn J. 
Rating:
5.0

Nothing

TERRY W. 
Rating:
5.0

Nothing

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

jareias C. 
Rating:
3.0

Nothing

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Don't have 2 hour wait to speak someone when your site goes down for planned maintenance when customers are trying to process the rental that was reserved. I will never use your system again on the weekend. Once I spoke with the lady that assisted me, she was great and patient with us as tried to get the key which we had trouble with.

John M. 
Rating:
5.0

Nice people

Enrique C. 
Rating:
3.0

Customer did not leave a comment.

Micheal P. 
Rating:
5.0

Customer did not leave a comment.

OVIDIO G. 
Rating:
3.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

lynn C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Owner was very helpful!!! I will be back anytime I need a rental!

LISA B. 
Rating:
5.0

Customer did not leave a comment.

FLINT FAWN F. 
Rating:
5.0

Very courteous

Kay M. 
Rating:
2.0

I would no recommend this place at all. There was a crack on the windshield before I got the rental. He saw it and said not to worry about it. Good thing I bought the safe move insurance because he said it was my fault that there was a crack in the windshield when I brought it back. He also was not available when I returned the truck and the store was closed even though it was only 330. I would not recommend this place because that crack was there before I took the uhaul and he said it was my fault and made a claim without calling me cuz I returned it when he wasnt there.

JAMES T. 
Rating:
5.0

I have dropped off a u-haul several times at this place because the owner is so nice and helpful. Highly recommend for pickup and drop off.

Darren H. 
Rating:
5.0

Customer did not leave a comment.

Casey D. 
Rating:
5.0

Excellent service!!

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Franklin L. 
Rating:
4.0

Customer did not leave a comment.

Jenneice H. 
Rating:
1.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

Everything was pretty simple learn some thing I didn't know about the operation of the company.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Steven Strong went out of his way to make sure I had exactly what I needed. He explained how to drive with the trailer and gave me his personal cell phone number if I had any problems. Excellent experience.

Diane D. 
No reviews have been submitted for this location.

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