Customer Reviews for Sign Pro Of Western Kentucky
(U-Haul Neighborhood Dealer)

802 reviews

490 North Dr   Hopkinsville, KY 42240
(Next to Taco Bell)

(270) 886-5669

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11 am
  • Sun: Closed

Services at this Location:

Contact Us

(270) 886-5669

490 North Dr
Hopkinsville, KY 42240
(Next to Taco Bell)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sheila Y 
Rating:
1.0

The furniture mats were soaking wet and smelled of urine. This created much anxiety for me as my property had to travel in the truck with these mats. The truck was filthy and I would like a refund.

Elizabeth O 
Rating:
5.0

Nothing to improve on. Great service from start to finish.

eric b 
Rating:
5.0

Customer did not leave a comment.

darryl w 
Rating:
5.0

Use this gentlemen, he was great! Thanks, David

DAVID J 
Rating:
5.0

Charley is TERRIFIC!

JAMES J 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

truck was clean and ready. Had to do a little paperwork upon arrival. That was a little slow but not terrible. I was in and out in about 10 min.

roy p 
Rating:
5.0

No improvements was treated with the most respect that can be given I'll give them a 10 Sign Pro

Santiago A 
Rating:
5.0

Getting a U-Haul with cruise control, 14 hour drive with no cruise control painful.

Nathaniel W 
Rating:
5.0

I'm grateful for the man who rented to me and he was sweet and professional, I would highly recommend hopkinsville u haul by sonic , thank u so much

Kayla H 
Rating:
5.0

I've rented U=Haul equipment all over the country during my 77 years. The customer service at the SignPro Hopkinsville location was the BEST of all rentals. Cheers!

JAMES J 
Rating:
4.0

Customer did not leave a comment.

Darnell T 
Rating:
5.0

Very friendly and helpful

ERIC K 
Rating:
3.0

The pick up took right at an hour due to computer/ internet issues. Without resolution after trying multiple attempts, owner called someone on the phone and pick up was completed in less than 5 mins. Would have been nice to do that in the beginning, since he knew he was having issues. Instead I had to wait for an hour and could have been on my way in minutes. The drop off was alot better.

Jeremy B 
Rating:
4.0

We had some issues and got the truck stuck in our yard in the mud. They were very understanding and helpful. We asked to add another day to our rental and we returned it they next day. Very greatful for the service and staff of everyone :)

Reilly M 
Rating:
5.0

Friendly and professional😁

Wallace A 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Not a thing. Charlie is a great person to deal with.

james o 
Rating:
5.0

The owner was very friendly and very helpful and I thank him for his kindness.

Alisha L 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

I had a wonderful experience. Thank you for your help.

GEORGE F 
Rating:
5.0

The gentleman there was extremely personable and a pleasure to work with. Truck ran great, no issues to report. The entire procedure was easy and the price I was quoted was the price I got with no "Pop-Up" charges. (Not always true of other companies). 5 out of 5.

Stephen W 
Rating:
3.0

Customer did not leave a comment.

ROBERT H 
Rating:
3.0

Ask customers do they need a dolly because it wasn’t one inside the truck. I was thinking it was one inside the truck when you rent it. Thanks!

DOROTHY B 
Rating:
5.0

Excellent service.

Jesse H 
Rating:
1.0

go elsewhere

MARK T 
Rating:
4.0

Na

Nicholas W 
Rating:
3.0

The truck struggled in reverse. Transmission may need looked at.

Angel V 
Rating:
5.0

Customer did not leave a comment.

Helen F 
Rating:
5.0

Customer did not leave a comment.

Jackson K 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
4.0

Customer did not leave a comment.

Kenneth R 
Rating:
3.0

Customer did not leave a comment.

TONYA R 
Rating:
5.0

Customer did not leave a comment.

Kassandra J 
Rating:
5.0

Customer did not leave a comment.

TERESA P 
Rating:
4.0

We didn’t get a dolly

CHRIS M 
Rating:
5.0

No issues!!

Tim A 
Rating:
5.0

Continue to be so helpful with the upmost respect thank you and I definitely would recommend my family and friends

ARTHUR D 
Rating:
5.0

Very satisfied

Tommy B 
Rating:
4.0

Customer did not leave a comment.

CHARLES J 
Rating:
5.0

Customer did not leave a comment.

Shelia W 
Rating:
5.0

Nothing I know of. My experience was that it was quick, efficient and friendly. Just what so hoped for.

Mike F 
Rating:
3.0

Clean up. Broken tvs everywhere outside

Karil G 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
5.0

Nothing. Can always count on their friendly service and always having equipment there on the date you scheduled to pick it up.

Donald S 
Rating:
3.0

Customer did not leave a comment.

Brianna T 
Rating:
4.0

Customer did not leave a comment.

Ana N 
Rating:
4.0

Customer did not leave a comment.

Kimberly D 
Rating:
5.0

Just keep on, keeping on.your employees doing great job

Charles D 
Rating:
4.0

Had problem with flat tire that took too long to resolve. Was offered an extension on the contract that never materialized. Been a customer and spent thousands of dollars but must find another company. Sorry.

PATRICIA H 
Rating:
5.0

Nothing he was amazing!

Destiny B 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

The gentleman who checked me in was professional

Ted F 
Rating:
5.0

He is always super nice!!!!

CHESTER D 
Rating:
5.0

Customer did not leave a comment.

Peggy H 
Rating:
5.0

Customer did not leave a comment.

marie s 
Rating:
5.0

Customer did not leave a comment.

SHELLI C 
Rating:
4.0

It would be nice if the refund credit would come back sooner to your account but I think it takes up to 10 business days

JAMILA H 
Rating:
4.0

The customer service was great, I was in and out

Montessa G 
Rating:
5.0

Charlie and Todd are always willing and able to help out with our truck rental needs.

Tim M 
Rating:
5.0

Customer did not leave a comment.

Eston G 
Rating:
3.0

The roof on the truck has multiple places where it is leaking. At least water onto my furniture. Also, the transmission in the truck clearly has some type of issue because sometimes it does not go into reverse and then slam so hard. It feels like it’s going to break.

Micah K 
Rating:
3.0

Customer did not leave a comment.

Issac W 
Rating:
1.0

Scam! Why charge per and per mile? Fucking Scam organizations. Please look for something better than this piece of shit organization.

TITUS B 
Rating:
5.0

He was extremely nice and helpful

Cynthia w 
Rating:
4.0

Truck was dirty in the cab.

Daniel D 
Rating:
2.0

It was difficult to get to the office to rent the truck the sales person had to do everything over again due to information not saved not very professional not real sure what would help this place

Barbara L 
Rating:
5.0

Charlie at U-Haul was very helpful and attentive to my needs and was great at customer service !!!!!!!!!!! Thanks Charlie !!!!!!!!!!! Ken. W

Ken w 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

LORRIE N 
Rating:
5.0

Customer did not leave a comment.

TERESA P 
Rating:
5.0

Customer did not leave a comment.

Jared W 
Rating:
5.0

Customer did not leave a comment.

Michael Z 
Rating:
5.0

Customer did not leave a comment.

Ken w 
Rating:
1.0

Will never rent Again.

Christnia C 
Rating:
5.0

Customer did not leave a comment.

Bridgette R 
Rating:
2.0

Truck was really dirty on inside. Had to clean seat were someone had spelt coffee and console had trash and dirty.

Gerald H 
Rating:
2.0

Upon receiving the truck, we noticed the cab had dirt and sticky residue all over the seats and ceiling. The passenger side door had the rubber seal completely falling off and not able to properly seal the door. The ramp would not come out and the back of the truck had not been swept and was filthy. We reached out to U-Haul representatives through the chat feature and were unable to get the help we needed to solve these problems. I was shocked when I answered the questions when we returned the truck that it would need to be cleaned, but stated that it was all prior dirt and issues from before we picked up the truck and was issued a $25 fee for cleaning when those issues were not my fault. I am incredibly disappointed with this experience. I have not had issues before when using U-Haul services, but was incredibly let down with this experience.

Andrea G 
Rating:
5.0

Customer did not leave a comment.

marie s 
Rating:
3.0

Customer did not leave a comment.

John F 
Rating:
4.0

Customer did not leave a comment.

Bonnie M 
Rating:
5.0

I recommend this location to everyone , very friendly a professional and the equipment is always clean.

OGGIE H 
Rating:
1.0

I have used y'all in several moves over the past few years but this time was my worst experience EVER had two wait for truck too get pick up next morning was called by y'all saying everything was ready just to find out I had to drive to another state too pick up my car Haller then was told twice there would be a push dolly at at the location then was told the other one it was just a bad experience this probably will do it for me on using y'all service anymore

William K 
Rating:
5.0

Customer did not leave a comment.

Skyleanna S 
Rating:
5.0

Customer did not leave a comment.

Jackie D 
Rating:
5.0

Lower prices it's a rip off.

Danny T 
Rating:
5.0

Customer did not leave a comment.

william t 
Rating:
3.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

fast friendly and convenient

Ronald L 
Rating:
4.0

Went above and beyond to help us out as we were travelling. We appreciate it.

Jeffrey P 
Rating:
5.0

Outstanding Very Helpful went above and beyond!!! I definitely appreciate sign pro

Delander S 
Rating:
2.0

Truck was running rough, check engine light came on. While driving down the road the display went blank. The engine while driving would die

Dee G 
Rating:
5.0

The location and service at the location was great. The truck needed a cleaning.

James F 
Rating:
5.0

Have always had a good experience using Sign Pro of Western KY

Mason C 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Customer did not leave a comment.

Mary A 
Rating:
5.0

Customer did not leave a comment.

Mary A 
Rating:
5.0

For one, U-Haul ripped us off. We were told the rental would be $75-$80 dollars with milage. I KNOW FOR A FACT that we did NOT EXCEED 50 miles. It is 17 miles from Sign Pro to Crofton then NO MORE THAN 10 MILES TO THE HEART OF NORTONVILLE. We drove STRAIGHT FROM NORTONVILLE BACK TO the gas station where we filled it BACK UP TO 7/8 OF A TANK. We were CHARGED $36 because according to the gas gauge it only had 5/8 of a tank in it which is a down right lie!!!! Because of this issue, we DID NOT have enough money in the bank for incidentals. We are VERY VERY UNHAPPY WITH U-HAUL!!!!!

Stacey C 
No reviews have been submitted for this location.

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