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Karen U
Customer Reviews for Signal Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hamid Ashrafi was tremendously helpful, kind, and informative. Excellent service!!
MICHAEL Wthe app was very problematic and confusing; I checked in online but when arriving the person said I had not completed my reservation, which I had. All was well in the end but improvements need to be made to the app so everything runs smoother and is readable.
Sally HEverything was just good thank u for ur service I will use again in the future
MANUEL NEverything was good
YIRA RManager was amazing. Super friendly, helpful and kind.
MATTHEW EEasy to drop off.
MARC SPlease send me a receipt
MELANIE BThey stole from my card
david rDon't portray a low price then charge the most. Your insurance fee is robbery. I will choose a different company next time. The ONLY thing good was easily reserving the truck. I was charged $294.00 and will tell as many people as I can
BELINDA HYou could start with better customer service. The man that received us kept looking at us as if we were criminals. He said I had not paid for the truck and I had already received the confirmation for the reservation for 69.30. He then said no that's not the price and charged us 120 for a much smaller truck. I will never recommend or use his services again. He is a racist thief.
JESUS NCharged me $80 for a “missing” furniture dolly even though I never got the furniture dolly I ordered in the first place. Pathetic.
WILLIAM LEasy and fast 👌🏻
Giovanni MHorrible experience and never recommending this place to anyone.
Hector SThe service at the location and the truck were fine. My problem is U-Haul changed my order 2 times: I wanted to pick up a 20ft U-Haul at 7am in town. 1) I had to go 20 miles out of town to pick it up. Which is now costing me cause it put extra miles over the contract. 2) I was given a 26ft truck instead of what I request. It made it hard to get in and out of my locations. 3) my pick up time was changed to 8:30am instead of my requested time of 7am… my point is I booked it 5 days prior. I feel like there was ample time to meet my request instead of me (as the customer) having to compromise to meet UHaul’s convenience.
JOHN BThe truck smelled like cigarette smoke. It gave me a headache through the whole ride.
ALEJANDRO FThey charging me more money days after I rent the u haul
ALEXIS LWe arrived 2 hours early and the dolly was ready to go. The whole process took less than 10 mins. Too easy!
JEFFREY JU-haul had a foul smelling odor in the inside of the driver cabin. Pickup and drop off process was seamless. Parking lot was narrow to return truck
ALEKSANDR SIt was a great experience. Everyone nice and helpful.
HENRY MI was initially refused service despite having a reservation until the man running the place decided to change his mind after seeing my husband. He also forgot to include the dolly and we had to unload without it during the heat wave.
Katie HI had a reservation for a one-way rental and when I got there the attendant did not have what he promised. I did not feel that he cared one way or the other. He did not try to win my business. He wasted my time when I got there. He eventually rented a truck he had on the lot and cause me to have to make a return trip to the location where I picked up.
Verone SThe truck I requested over a week in advance was not available in canyon country, I was advised of a discount at that location, when I was rerout to Sylmar they took away the discount. I was then called shortly after not even an hour after checking out vehicle that I was late dropping off the uhual. When talking to customer service about the deal one coordinator would say one thing and then when this wasn't changed we called and another coordinator would say they don't have record of this conversations. It was a horrible experience.
Michael MVendor stayed open 15 minutes after closing so I could return my van. He really took pride in maintaining his vehicles and keeping them clean.
Patricia CAmazing customer service. 10/10 recommend this location.
Juan Hgive the truck clean and with gasoline
Gabriel CIt was an overall great customer service. I will from now on rent any vehicle / moving truck from U haul. Thank you. Bryan S.
Brian SThe woman working there was super nice, but if she hadn't been there I wouldn't have known where to park the truck
Chelsea MThey over charge me with fees that iam absolubly Going to dispute because i record video and fotos of everything only use it to transport didnt use it for long iam so mad thats is why i was so afraid to use uhaul services other place that is not a main office they over charge good thing that i record video and take fotos of everything
Jeymi CWe arrived two hours after our initial reservation and were made to feel as if our business was no longer wanted, and that the equipment may not be available
James LStaff was very helpful and nice. We loved the experience.
Gilbert GJust keep the good work
Edgar SSuper friendly staff, they were caring and flexible. I’ll definitely be coming back here
Cristal PThe owner or manager said it was going to cost me $400 to rent a 10 ' box truck, and that would include 300 free miles. It was a one way rental to San Diego only 130 miles away, so I said, "I don't need 300 free miles, just 150 will be more than enough, so how much will that be?" He said, "That would drop the price to $200" and I said, "That's great." BUT, when I saw the charge that went through, it was for $400 and NOT for $200. That very unprofessional and in my opinion borders on outright criminal -- bait and switch or intentional fraud. I was intending to rent from him again until I saw the charge. I want him to refund the overcharged amount of $200 and a penalty would make me feel better ($50 or $100) so he thinks twice before ever trying that again. Thank you
Greg JOriginal pricing from UHAUL was $125 for a one way trip. Get to the UHAUL location and dealer tells me it should be $240 round trip. Since I was moving out of town the miles also doubled. Will not reccomend since original pricing was incorrect by almost 50%.
Christopher SI called last minute and was welcomed with no problem. Really friendly thank you U-Haul
Monica MWhat an easy move. Hamid is a gracious and helpful businessman and made the day a breeze. Thank you Signal Auto LLC!
Karen EVery very Profesional. Excelente service.
Mario FThey did not have blankets. The truck has major Shaking issues at most speeds and the trucks were dirty.
Michel ASmooth and easy process
sujata sThere is no way I drive that many miles… that’s is crazy
carlos dExcellent service.
Bobby RThey didn’t have everything I reserved for my rental (appliance dolly). The person was not at the location at my reservation time. I would strongly not recommend this site to anyone.
Mark JCustomers should expect a clean windshield, right? Minus the bug splatter is a reasonable request. I do like seeing where I am driving and we've all experience the glare of the sun in our eyes & the difficulty in can be driving, comprising the issue more so, is a dirty windshield with big white spots.
Lori GThis is a really difficult drop off place. Located on a busy corner of a busy intersection, you can't see where to pull in, parking lot extremely crowded. When I made the reservation this was presented as closest drop off to where my storage unit is. It was 20 min away when in fact i knew there were others close by. I suppose if you know the area this would be a better drop off but not if you're from out of town. Staff on phone was very nice. We called to see if we could drop ot off closer but were told no because another customer was picking it up there.
Laurel GVery kind and helpful man working there, patient and understanding if I wud ever need a truck again I would only want to go back there. Exceptional customer service and great character 👏
Catalina HThe owner was very friendly, professional and honest. Great location to rent from.
Jeffrey NThe gentlemen from Signal Auto was super nice, I would totally recommend this place anytime. Also I would use them again too. Thank you for your help.
Thammy SGreat service
Priscilla VThe guy that helped me out, I don’t know if he’s the owner. He was very kind and help. Great guy
DAMION JI would recommend this location to people for convenience accept when u haul doesn’t realize the place is closed on Sunday’s
ZACHARY DCustomer service was excellent.
Vincent ZI will be calling tomorrow as you representatives changed my drop off location to this spot. First of all you should not be able to drop off after hours here. Very sketchy part of town and not safe. Also uhaul changed my drop off and extended my date out & extended miles & said I did not have to pay for gas. But you charged me for all those things. I talked to THREE representatives and all confirmed these things. Very upset
Kristen A