When returning the vehicle made note of gas and mileage and put the keys in the slot. Went to text message to return truck on line and was not aware you had to take a photo of the mileage, gas gauge and cleanliness of truck As noted above the keys were already dropped off.LAQUATA F.
Customer Reviews for Silverback Services
(U-Haul Neighborhood Dealer)
Red Lion, PA 17356
(We are the only complex at the end of West Maple St)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: 9 am - 1 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHARON S.
Only open to 5pm, would be nice if it was open later.MICHAEL S.
Easy Transaction Thank YouJoseph W.
Staff was helpful and friendly. Enclosed trailer was missing license plate light and had large quantity of grease smeared on outside. Trailer drove well. Staff hooked up trailer and resolved lighting issues.JOHN G.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.WILLIAM G.
Wasted time checking in on my phone only to be yelled at by employee that they had a different truck for me and put me behind time by 40 minutes. Had to go into the office to change everything and wait for someone to bring a different truck while having people waiting at my house. Had to load up my Dolly, hand truck, and blankets. Was given a truck with only a quarter tank of gas. Location of building is not recognized by location. Very bad experience and would not recommend that location to anyone, employees showed no urgency to get me moving with the delay.Jason C.
Customer did not leave a comment.Erwin D.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.ERWIN D.
Customer did not leave a comment.ROBERT S.
Was taken care of right away and met my needsROXANN M.
Customer did not leave a comment.NICOLE B.
What else can I say? What a convenience for the community. Thanks!!!QUINN D.
Customer did not leave a comment.James E.
Self drop off was easyPATRICIA M.
Customer did not leave a comment.Carly M.
Everything went well, I don't ask for much:) Clear cut straight information no hidden fees, No surprises, No unexpected balance generated.(The customer service at that location was exceptional above and beyond normal rental :)JONNEY J.
That trailer was not long enough to fit my 2000 Chevy Silverado 2500 pickup truckTHOMAS V.
The online check-in should be detailed before you're instructed to pick up the rental. It didn't mention anything about providing an additional person with an alternate phone number until we were trying to pick it up & the phone numbers provided weren't satisfactory, so picking up the rental took a half hour, & that is too excessive. Say what you need the day of, at the time of the reservation, not on the day of pickup. Don't overcomplicate what should be a simple process.Tristan H.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.CYLE G.
Great service.MICHAEL S W.
Customer did not leave a comment.Shane K.
Customer did not leave a comment.Channin C.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.MICHAEL W.
Self Check in didn't work. Office was closed with no one to help.James L.
Customer did not leave a comment.BRIAN M.
Just all around happy with the rental. Will return next time I need to haul/ transport.DENNIS J.
Tell U Haul to put Back Up camera on their trucks and this will make their equipment so much better than the others. !!!!!!Daniel M.
Next time I need to rent a van this is the place I'll go. Will recommend to all my friendsSonia T.
Pick up and drop off was smooth, only problem was the trailers were still snowed in after a recent snow storm. (Who rents a trailer after a snow storm) It took longer than expected to get out of there but the employee did his best to shovel us out. Will rent from here again.MATTHEW F.
Customer did not leave a comment.Jason C.
I returned the rented trailer the same night and completed the mobile return. Today I was charged fora second rental day without notice. Once I completed the mobile return, I did not receive a confirmation via text or email.Arthur C.
This review has nothing to do with the Silverback Services location specifically, but about the Uhaul process more generally. I wanted the truck starting at 8AM, but the location didn't open until 9AM. So when I reserved the truck, I signed up for the Online Check-In option so I could get the truck at 8. But the online checkin process was so insanely tedious and had so many hoops to jump through (including waiting for a real human at Uhaul.com to verify that my picture matched my license...which took almost half an hour just for that step) that I didn't complete the online check-in process until 9:10!!! Had I known it was going to take that long, I would have just signed up for an in-person check in and saved myself a wasted hour+ of frustration and tedium.Brian W.
Poor customer service at Silverback. They told me they "don't deal with u-boxes on the weekend because they are so complicated and the box guy doesn't work on weekends." Ummm what? I'm pretty sure most people move on the weekends. If you can't figure it out, maybe you shouldn't be dealing with u-boxes at all. They suggest that I pay for a uhaul truck to RELOAD ALL OF MY UBOXES onto. Are you kidding me?!?!? After I asked them if they are will comp me a truck and gas, they come back and say will have someone there buy only from 0900-1200 Saturday and Sunday. Well, how nice of them. I do not recommend this hillbilly, right-wing location (all they have are pro-gun, 'Merica propaganda posted all over the place) for any kind of uhual service. Worst experience ever.Christina K.
Rich was very helpful and pleasent to work with.luther M.
We had problems with the Gas Gage We were told that it had 7/8th of a tank but it hed less then 3/8th it took 35 gal. The truck needs to be looked at, and the radio was not working and the buttons would not changeJOHN P.
I had contactless service. Dropped off after dark. Pretty well lit. The gentlemen I called to arrange drop off was courteous and accommodating.Thomas D.
Customer did not leave a comment.Carl M.
Not much. Service was GREAT and Mike brought truck to me at my vehicle. Rich was awesome taking care of my reservation from another location when I changed my mind on where I wanted to make him my drop off point since closer to my new house. Mileages was thirty cents less then Maryland local. Woot woot. Thanks so much guys will definitely be back to you if ever need anything in the future.JOHN B.
Customer did not leave a comment.Scott S.
Better lighting down by the trailers at nightAARON M.
The service was nearby, courteous & helpful. All went as planned. Nice new Chevy van, a pleasure to use. JN.JOSEPH N.
Customer did not leave a comment.WILLIAM M.
Trailer jack was broken upon pick up. Pick up center put the trailer on my truck but clearly didn't care that it was broke. I hurt my back/ shoulder getting trailer off and missed 2 days of workMARK F.
Drop off process was time consuming and seemed like overkill, but other than that, all good!LISA F.
Customer did not leave a comment.JONATHON W.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.KEVIN G.
The cost of $130 was outrages for a 4hr rental to pickup a couch. I thought it's a great idea to use your service to pick up items I purchase on Facebook Marketplace, but it's an awful idea because of the cost.Lisa S.
Rich is the best customer service representative I have dealt with in a long time-5 stars!ROBERT M.
Customer did not leave a comment.EDWIN R.
Customer did not leave a comment.DONALD T.
The pick up and drop off was very easy. The gentleman that checked me in was very helpful! Would use them again & I will again! The van was clean and ran like a champ. Bigger than I thought it would be but that was great.DEBORA S.
Other than your app needs work, like importing drivers license, everything went as smooth as could beDARRELL A.
Nothing. Quick friendly service.Charles B.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.TONYA S.
For making things easy you charged me twice. Once to secure the vehicle and twice to end the contract. When do I get the refund for the lesser.PAM S.
I was extremely disappointed to receive a phone call the night before our pick-up that our location had been changed from Shrewsbury, 2 minutes away, to Red Lion, 20 minutes away, to an unknown location. I can walk to the Shrewsbury location, but had to make all kind of arrangements to get to Red Lion.Mary F.
Customer did not leave a comment.Steven S.
Totally satisfied with the entire processDONALD R.
Customer did not leave a comment.Jaime F.
Best service anyone could ever ask for!Michael P.
Customer did not leave a comment.ELLEN MICHELLEWA F.
Seemed a bit slow and not supper knowledgeable at pick up. Had everything reserved already, should have been a quick process. Took a bit to get everything done. Otherwise it was just fine.JOHN WAYNE J.
Customer did not leave a comment.Deborah D.
Customer did not leave a comment.Susan G.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.NEVA W.
Customer did not leave a comment.Brooks T.
You should be able to change the drop off location at time of pickupTONYA W.
Customer did not leave a comment.JOEY M.
Customer did not leave a comment.Antonne N.
Customer did not leave a comment.Jeffrey P.
Shout out to Rich, the Uhaul guy at Silverback Towing. He definitely went beyond the call of duty and exhibited limitless patience as I called him over and over with problems I was having with self check-in and check-out. He was working remotely because of covid and my phone was not letting me do the steps. Be sure to plan on extra time if you do the self check-in. Uhaul's website is frustrating and needs revamped. For example, after you register, instead of telling you you're done, it just says Error. The check-in process too needs much improvement. If you can't scan the bar code of the location it tells you don't worry you can take a photo of it or enter the number. But it doesn't tell you how to send the photo or whether it was received, and doesn't give you the option to enter the number at all. Again. I would have been completely lost if not for Rich talking me through it.Rebecca S.
Just the floor mats were dirty and the windows. Overall clean and a great customer service experience!Heather C.
The online check in was not as easy I would have thought. I sat next to the truck for 15 minutes waiting for the check in to be approved before I was able to get the keys. I don't think that would've have been any faster than the face to face check in.Alexander R.
I don't understand why I am being charged an additional $28.08. I filled the tank past the point that I received the vehicle. On top of that I was never notified that I would be charged an additional amount. No phone call, no email, just a charge to my account without any explanation.BRIAN W.
Customer did not leave a comment.TROY R.
Customer did not leave a comment.Carol H.
I simply dropped off the truck, completed my online â€œcheck outâ€, and dropped off my keys. The facility was easy to navigate and use but I did not actually speak with or work with anyone. I have no complaints. All went well.Bryan G.
Customer did not leave a comment.Anselmo D.
Customer did not leave a comment.Nathan C.
Not applicableGavin S.
Doing all the stuff on my phone took some getting used too. But the video tutorials were very helpful. I'll be needing a truck again soon and I'll reserve one from the 800 W. Maple place again.DeAnn R.
Customer did not leave a comment.Jeffrey B.
Even with this mess of the Covid-19 going on.. they still somehow manage to make it all easy and pleasant Thank you!Mick P.
Customer did not leave a comment.Cynthia L.
Really think you have a great sales person. Very knowledgeable and friendly. Made me feel comfortable about the experience as i never rented any truck before. Thank you, and this was the uhaul in Red Lion. I forgot his name. I wish i didn't forget because i wanted to give him a recommendation. Thank you U-haul for the great experience.Kelly F.
Customer did not leave a comment.Jeffrey B.
Have an earlier check inRon L.
Customer did not leave a comment.Jack L.
The guy who was supposed to assist me to hook up a trailer was very ignorant an misinformed. He tried to sell me a new hitch that was rated for for the same as the one I had 5k. I almost walked back in asked for a refund and went to Penske. I will probably not use this location again which is a shame because the guy at the desk was really niceThomas W.
I didn't like that my truck only had a quarter tank of gas. I was told to put it back at a quarter tank of gas and that's not easy. I liked when the tank was full and when you were done you topped it back off. I thought I was going to use more gas and left almost a quarter tank extra that I paid for in the truck. Please go back to giving the customers a truck with a full tank of gas!Robert K.
When I first got there I was a little annoyed that we had to do crap with our phone. But as I got there it was ok. The app suck that they have. It wouldn't let me put that the tank was full and the picture taking was a pain in the ass. Basically the app sucks that uhaul has Flat out lol. All I wanted was a truck to move with lol. But all in all it was a good experience,made me realize I never wanna move again lol.Donald S.
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