Customer Reviews for Silverback Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Silverback Services

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael B. on

Rating:

Customer did not leave a comment.

eduardo p. on

Rating:

Nothing. Sam was so friendly and inviting that it felt like home. This was the first Uhaul place I have been into and found that I didn't want to leave right away. I didn't mind the process.

Andres C. on

Rating:

Ask for help to hook the car transport to the truck and they said that they could not do it.

John R. on

Rating:

Customer did not leave a comment.

LAKEYSHA s. on

Rating:

Customer did not leave a comment.

Chukwuka I. on

Rating:

Easy drop off location.

Barry V. on

Rating:

The do it yourself check out and check in is a pain. Having to compare pictures of previous damage at check out was a waste of time. The pictures were too generic to show existing dents. Them it was up to the renter to prove they were there with uploading new pictures.

EXCEPTIONAL M. on

Rating:

Customer did not leave a comment.

steve m. on

Rating:

Everything thing was fine.

Carrie A. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

Patricia N. on

Rating:

Great customer service and truck was immaculate. Detailed when picked up.

Kimberly B. on

Rating:

Easy use of uhaul app. Staff was courteous and kind and answered questions

Devon P. on

Rating:

The Ubox pick-up and transit went smoothly. Pick-up of the Ubox was a much longer process. What upset me was the location called urging me to set a pick-up date and time. So, I did for the following week and rescheduled one time for 5/15 at 10:00 am. With traffic, I arrived around 10:30 and the Ubox was not prepped nor ready on the trailer. I was the first customer there to simply pick-up a prearranged item and could not leave until after 12 pm when the Ubox was ready. Needless to say, I commend Stephen at the Poway location. He was polite, patient, and very knowledgable, and was extremely efficient (under pressure) with getting the Ubox on the trailer and getting me on my way.

Matthew L. on

Rating:

Customer did not leave a comment.

Heather A. on

Rating:

Employees were very friendly!

Firmadge R. on

Rating:

Customer did not leave a comment.

Vanessa S. on

Rating:

Nothing. Thank you very much!

Jeanette M. on

Rating:

The agent was very friendly and helpful

Lonnie B. on

Rating:

Customer did not leave a comment.

Jon C. on

Rating:

I would say nothing. I had a very good experience. Staff was friendly and knowledgeable. A very smooth and efficient transaction. The truck I rented was clean and drove extremely well. I will definitely use them in the future. Keep up the great work.

Carl S. on

Rating:

Customer did not leave a comment.

Kevin Q. on

Rating:

took the time needed to rent the right vehicle for my needs

Ashley S. on

Rating:

Customer did not leave a comment.

Terry M R. on

Rating:

Same as above.

Robert W. on

Rating:

No improvement needed the facility was easy to find and clean, the staff was courteous and friendly.

Jenny O. on

Rating:

Staff was super friendly and helpful. He made the process easy and enjoyable.

Alexander c. on

Rating:

Customer did not leave a comment.

Brian D. on

Rating:

Customer did not leave a comment.

Dan B. on

Rating:

Customer did not leave a comment.

Dan G. on

Rating:

Customer did not leave a comment.

Casey V. on

Rating:

Floor mats in the truck, it was very clean but really slick from the cleaning material. Staff was very personable and attentive.

Andrew C. on

Rating:

The location did not properly set up the 24/7 pick up. When customer service helped the keys for the truck were not in the key box designated.

Kelly P. on

Rating:

Outstanding staff, and great customer service, Will definitly rent here again, Thank you!

Colby E. on

Rating:

When I called and scheduled I asked for a 15ft truck they told me on the phone they had one. When I had arrived and got everything started I was told we only have a 20ft but well charge you the same as the 15ft. When I had gotten my bill at the end I had noticed I was still charged for a 20ft truck, that I never asked for in the first place. I'm very disappointed that I had to pay so much for only having a truck for 12 hours and being charged 2 days. This is ridiculous and I will no longer be renting through uhaul. I will take my business elsewhere

Christian C. on

Rating:

Mike was very gracious and accommodating. He helped us complete our truck-return painlessly and quickly.

tom s. on

Rating:

Everything went off without a hitch!

Dickie W. on

Rating:

Customer did not leave a comment.

Donna S. on

Rating:

wonderful to deal with

Daniel C. on

Rating:

They were extremely helpful and friendly at Silverback Services. We highly recommend this Uhaul dealer.

Justin K. on

Rating:

Customer did not leave a comment.

scott P. on

Rating:

Great customer service and staff, made my rental go smoothly, couldn't of asked for a better rental....had me on my way in 5 minutes Thank you much

Carlos Y. on

Rating:

Customer did not leave a comment.

Jim W. on

Rating:

Everything was great!

Christopher F. on

Rating:

Great staff, very helpful and friendly. Would defiantly recommend to others!

Brian M. on

Rating:

Customer did not leave a comment.

Alexander I. on

Rating:

Customer did not leave a comment.

EXCEPTIONAL M. on

Rating:

My first time coming to this location and the service provided was outstanding. Easy in and easy out with my reservation. Thanks.

Alana W. on

Rating:

Customer did not leave a comment.

Pablo C. on

Rating:

Customer did not leave a comment.

alan b. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

This is my second time renting from this location an I must say that I've had a wonderful experience, couldn't ask for a better rental, they made sure that I was taken care of an made sure that everything went perfect for my needs, Thank you!

stephen v. on

Rating:

Customer did not leave a comment.

tara h. on

Rating:

Customer did not leave a comment.

Jennifer S. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

Awesome staff and personnel, couldn't get any better of service, they made sure that I was ready to haul my car, an made sure that everything went perfect on my rental, couldn't ask for a better company, I would definitely recommend to all my friends Thanks a bunch!

Pablo C. on

Rating:

Was a professional, Thanks.

Andres C. on

Rating:

Customer did not leave a comment.

Doug P. on

Rating:

All went smoothly!. Couldn't have gone better

Stephen G. on

Rating:

Customer did not leave a comment.

Steve F. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

lisa s. on

Rating:

The rental agent was very helpful and friendly!

marshall l. on

Rating:

Nothing to change. Very friendly

Tori H. on

Rating:

We had a really good experience with this location. All interactions with staff were pleasant and informed. They worked to make sure we had all of the information we needed and we felt totally at ease. We would definitely use them again

Angel F. on

Rating:

Customer did not leave a comment.

Katherine E. on

Rating:

My experience was great, friendly staff and easy rental and drop off.

Robert K. on

Rating:

Customer did not leave a comment.

Jim M. on

Rating:

Everyone was very helpful.

Thomas G. on

Rating:

Customer did not leave a comment.

THOMAS G. on

Rating:

Customer did not leave a comment.

Anne B. on

Rating:

Truck was clean and ready unlike a few other U-hauls that I rented from before in the past. I will be renting from them again. I would say there is nothing to improve on, everything was great for us!

Meghan B. on

Rating:

Please have the equipment clean and ready to go. The one guy who hooked up my trailer needed help and didn’t get it. There were no instructions given about how or where to drop off the trailer when I was finished since my six hour rental was done after the location closed for the day.

Thomas G. on

Rating:

Customer did not leave a comment.

linda l. on

Rating:

Your online staff either flat out lied to us are not informed of your equipment. We were also never contacted about our reservation, that we made almost a week in advance. Everytime we tried to check on our reservation, we were treated rudely, with impatience and told some one would contact us. Finally, Saturday afternoon, around 4, we drove to the place that we specifically requested for pick-up to find out what was going on. They very graciously helped us clean up mistakes that were made by calling 1-800-gouhaul. I am sure I do not need to explain to a company that deals with people moving, how stressful moving is. Your "customer service reps" we're among the worst we have ever dealt with. They cost us time, money, aggravation and in the end, we have to make another return trip, 350 miles one way. I blame your people's incompetence. We were very organized about our move. When we called about returning the truck and expressing our grievances, your representative hung up on us. There was no raising of voices, cursing, or disrespecting on our end. I don't understand what kind of training you put your staff though, but I assure you, they need more, in all areas. I am not left with a positive experience from your company. I have seen your trucks on the road, since our experience and leaves a bad taste in my mouth. If I need to move again, your company will be the absolute last considered. I will also be recommending the same to friends and family.

KAREN L. on

Rating:

Customer did not leave a comment.

Scott W. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

They were closed when I dropped the truck off , even though the sign said they were open on Sundays. Had to use the drop box.

Steven B. on

Rating:

Give the employees a bath and dont put their money on hold for several days for no reason.

Bonnie L. on

Rating:

Customer did not leave a comment.

Jeanne O. on

Rating:

Customer did not leave a comment.

Sabrina B. on

Rating:

No one was there when we dropped it off as they close at 1:30pm.