Customer Reviews for Silverback Services
(U-Haul Neighborhood Dealer)

546 reviews

800 W Maple St   Red Lion, PA 17356
(We are the only complex at the end of West Maple St)

(717) 378-4220

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(717) 378-4220

800 W Maple St
Red Lion, PA 17356
(We are the only complex at the end of West Maple St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman was super nice . Great experience

James R. 
Rating:
5.0

Perfect pickup, great service, equipment excellent

Andrea F. 
Rating:
4.0

Everything went smoothly. The app is super easy to use.

JUSTIN M. 
Rating:
3.0

The dropoff was quick and efficient but when I initially rented they haul I was given 221 miles to travel and upon returning it, I was charged for 31 extra miles, even tho if h I had only travelled 212.

Angela L K. 
Rating:
3.0

Customer did not leave a comment.

Lwatany R. 
Rating:
5.0

Customer did not leave a comment.

Evan L. 
Rating:
3.0

The uhaul experience was the worst . I reserved a truck over a month before my move and called 3 times the week before the move to find out why my reservation wasn't online. I was told not to worry by all 3 people I spoke to. The day before the move I got a call telling me that they didn't have the 26ft truck I ordered and offered me a much smaller truck. I ended up without a one way trip like I ordered and a truck that didn't fit all my stuff. It cost me hundreds more than I planned on due to multiple trips and having to return to the same location. I will never use uhaul again

Lorri R. 
Rating:
2.0

The location was not inviting at all. They never answer the phone. The prerecorded voicemail is not inviting and a bit intimidating. They have cameras everywhere saying “you are being recorded”. In short i'd absolutely never come here again. Did i mention they don't answer the phone? The uhaul also had a lot of hair in it like someone was trimming nose hairs. Very gross.

Crystal A. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
4.0

The parking lot is on a hill, so I would highly suggest that the U-Boxes be placed so when the door opens that it does not swing back and hit you. This was a problem when we came to unload our U-Box. If we had not brought something to prop open the door - it would not have stayed open.

SUSAN F. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Always a blessing, Thank you!

Scott P. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
2.0

Provide the equipment rented with the order, don't forget to put it in the truck if someone is picking up after desk hours. Require that people leave it AT LEAST at half tank, I couldn't even get it to my desired location without needing to put $75 in it for gas.

Matt U. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

Customer did not leave a comment.

Nabig S. 
Rating:
3.0

Rich was very helpful answering all of my questions,

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

No improvement needed

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Francis G. 
Rating:
5.0

Our customer service representative was very knowledgeable and courteous. Our van was clean and the gas tank was full. We had a very pleasant experience.

Gerald A. 
Rating:
5.0

The people and the location was great. The truck was clean and ready by the pick-up site. The truck had a very loud whistling noise at highway speeds. I figured it out after 10 hours of ear breaking head numbing noise. The passenger door was out of alignment and the rubber seal was vibrating against the body of the truck. It had done it so much the paint was worn off. Next time I will try budget or Penske.

ROBERT T. 
Rating:
1.0

I used truck share. Your programs and website/app was not working. Waited over hour just to have the third person I spoke to on the phone give me the key box code. It pushed my entire day back two hours And had issues returning as well.

Jedediah D. 
Rating:
5.0

Check engine light is on, horrible fuel milage!

Rich B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

It was very difficult to find The person that helped us was wonderful though

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Marieann P. 
Rating:
3.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Excellent service thanks

JEAN A. 
Rating:
3.0

The gas tank was almost completely empty and it is a rural location, luckily I didn't run out

Charles L. 
Rating:
3.0

Customer did not leave a comment.

DONALD H. 
Rating:
2.0

Person at front desk was not friendly. Did not inform that dolly was not available till pick up. Having to give 4 phone numbers is ridiculous. Drop off, not enough signal and stood outside in the freezing cold for 25 minutes waiting for the process online to finish return. Sudden $5.00 charge when gas was returned to the exact placement it was at pick up, is obscene. Especially since I already paid $15 at royal farms. Overall not pleased with this business or uhaul.

IAN K. 
Rating:
1.0

Didn't get contract documents, truck swags when on the highway.

MOHAMED N. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Maybe have the snow cleaned off the windshield.

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

ILIANA M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE N. 
Rating:
5.0

Great customer service as always. Thank you fella's.

MICHAEL W. 
Rating:
5.0

Very pleasant experience w great equipment and great staff. Thank you!

DARNELLE P. 
Rating:
5.0

The guy who helped to check us in was super friendly. He explained the charges well and everything went smoothly with the rental.

REBECCA C. 
Rating:
5.0

Rich was fantastic, i recently rented a trailer with a ramp twice in a 1 week period. Excuse the pun, all went well without a hitch. I was in and out and on the road in less than 30 minutes. I will use U-HAUL in the future without question and will always refer them. Thanks to Rich and his team member. Brad (satisfied customer)

BRADLEY H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

The online return process was unduly long. When I return a rental car it's much easier & faster. I spent waaaay too much time last night trying to share location with the uhaul website as part of the vehicle return. It was painful enough that I might consider not renting from uhaul in the future if it's not streamlined? I can understand a detailed return process for a multi-day, cross country rental but c'mon, i rented a van for a few hours to move a mattress in a large cardboard box. :-(

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
4.0

Kiosk/payment machine was SLOW and CONFUSING!!!

ERIC M. 
Rating:
4.0

Trailer wiring was damaged. We had to take another trailer, which was fine, but not until after we were told the problem was with our truck wiring. The broken trailer wire was visible and we got the problem sorted out, but that should have been caught by the lot manager. Created some unnecessary tension the way it was initially handled.

NANCY G. 
Rating:
5.0

Fantastic Customer Service from whom I rented equipment from.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Everything went as planned. Helpful and friendly service

Joseph M. 
Rating:
5.0

Close to Red Lion and Dallastown area. Check in and check out was easy.

MICHAEL S. 
Rating:
3.0

Office was a little crowded and kind of dingy.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Good people at this location.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

Karim D. 
Rating:
2.0

This was not the location I selected when I put in for my rental. It was a half hour drive from my house. It did not open until 9 am and they were not ready with the truck until 9:45 which was 45 minutes later than the scheduled pick up time

MARK W. 
Rating:
5.0

During self-checkout, the pictures would not upload and I could not complete the process. I have an Android. Thankfully, my friend signed into my U-Haul account on her iPhone and had no issues with self-checkout. Please make renters aware if this is a consistent issue with Androids and make a support contact readily available. I had no quick way to get tech support. Frustrating after a long day of moving while sitting in a secluded U-Haul parking lot.

Ronda A. 
Rating:
2.0

Not enough staff. No one there to help.

Darrel` S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA T. 
Rating:
1.0

Although Truck was clean, after pulling out of the parking lot, the A/C did not work. Called the location and they said they would try to locate a replacement truck. A/C started working. Thought everything was ok. Stopped and filled the truck, started the truck No A/C engine light came on, another light showing a wrench, seat belt alarms started going off. Even though we unhooked, reconnected several times, the seat belt alarms continued. I called the Pick up location and was told that I would have to Drive the defective truck to Hampsted MD about 30-40 miles and exchange the truck. The truck was unsafe however, I had no choice. I also was told that the trailer I had ordered would be local, BUT I ended up having to travel from Hampsted MD to Red Lion PA to pick up the trailer another 30-40 miles out of my way. By the time I had all of the equipment (FINALLY) I had missed my movers. This process started at 10am and I arrived back to my home at 6:00pm The movers were there at 3pm. I had to pay an additional amount to have the movers come back the next day. Quite a disappointing experience. I was on the phone for hours with U-Haul. I would never recommend U-Haul again expect for the ONE BRIGHT SPOT and that was the U-Haul storage person, who once I finally arrived to Florida was so kind and helpful. Marie is the only reason I would ever consider U Haul again And BTW I will be needing a moving truck again on 10/19/21. As long as I can deal only with The Brooksville Storage facility and Marie, I will schedule U-haul for this move.

Cathy Y. 
Rating:
3.0

This location is good however the service from Uhaul is terrible. My truck was supposed to be located in Hanover but got moved to red lion 45 mins away. Such a scam especially since it's $1 per mile. I'll be using another company next time.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

I really appreciate it when employee's know what there doing

MICHAEL V. 
Rating:
5.0

Not a thing

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Patrick A. 
Rating:
3.0

I got there with wing ball on hitch but had correct ball but they wouldn't loan me the wrench to switch it out. I ended up going to auto zone for a bitch with correct ball. When I got back, they said oh we all then here. I know I should of had the wrench to change it, but come on guys

RONALD M. 
Rating:
4.0

Truck was dirty in the cab and back. Clearance marker was out. Truck ran very rough.

John D. 
Rating:
5.0

Silverback was awesome as was the drop off location in Glen St Mary, FL, however dealing with U-Haul (corporation) itself is a nightmare. That company sucks and really needs to be more customer focused.

MERYL R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

You made my moving experience hassel free!

James S. 
Rating:
5.0

Customer did not leave a comment.

BRANDI R. 
Rating:
4.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Truck not ready despite being 20 minutes past pick up time. Had to go inside to inquire after trying to do mobile contactless pick up and not finding truck. On reservation bought 12 furniture pads but was told at pick up they didn't have any- would have been helpful to get a call before picking up about no pads so I could have got done elsewhere. Has to make 2 trips instead of 1 since we could not stack furniture with no pads.

Tammy M. 
Rating:
5.0

Nothing

LUIS C. 
Rating:
5.0

Uhaul was an absolute nightmare to deal with...thankfully the gentleman at silverback helped save the day. My truck was cancelled the night before my move and rescheduled over 30 miles out of my way. Uhaul is seriously the worst moving truck rental company to deal with.

Jennifer D. 
Rating:
5.0

Silverbacks has great customer service. The u-haul customer support phone wait time is ridiculous.

LATONYA M. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
3.0

Truck passenger side mirror did not stay in place on the ride and was therefore dangerous. The movers we hired off the uhaul site were a no-show. The checkin app didn't work on pickup. The was abysmal.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

colin F. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Customer service is excellent. The guy at the desk both times I have rented from them is very thorough and has a great sense of humor!

PETER M. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

I couldn't get the site closer to my home, but the Red Lion people made it easy and friendly to go out of my way. I'll use them in the future. 😀

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Using the app for drop off is nice.

Eric P. 
Rating:
2.0

Customer did not leave a comment.

Amanda F. 
Rating:
1.0

UHaul 24/7 pickup is, quite literally, the worst customer experience of my life. When I die, my last words to my children and grandchildren will be: “Never use U-Haul…”

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Have internet that people can hook up to. It took an hour to get the truck and return it. Make sure the inside of the windows are clean.

Denise C. 
Rating:
5.0

Rich was very helpful.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
No reviews have been submitted for this location.

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