Nicky was super helpful and good at giving the required instructions. It was a pleasure doing business with her. Reservation #82303117
Sierra R
Customer Reviews for Simons Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Abe and Nicky are were very professional, helpful, and kind. Moving is stressful but they put a smile on my face
Mikael BAmazing customer service! Went out of there way to make sure we had the equipment we needed. They didn’t hesitate to reach out during our trip to make sure we were all good. Highly recommend going through them even to book things out of state.
Gabriel ONicky was incredibly informative, kind, and attentive for the entirety of our multi-day reservation. We encountered a couple maintenance concerns that Nicky was quick to address and that we received follow up about. The service we received made such a big move much easier. We are so grateful to Nicky for the thorough and thoughtful help!
Kamryn DProcess went fantastic. I did a last minute reservation with a 20 footer on a Saturday and Simon’s was the only one that was available and open on Saturday. Nikki was prompt, had great communication and the truck was ready within 10 minutes. Probably one of the best U haul experiences I’ve ever had and I’ve moved a lot over the years.!
Robert NKeep up the good work
Danny DI’ve had bad Uhaul experiences in the past but we’ve used this location twice now and they are amazing. They are responsive, communicative, simple and great customer service. Would highly recommend and will be using them again in the future for our Uhaul needs!
Katie TThe two gentlemen inside the shop kept the exchange straightforward and on point. They made me feel welcome and confident in the whole experience. Nicky made sure I had everything I needed over the phone, and was ready to take all the info down in a timely manner. The guys made sure I got the last dolly as well which I greatly appreciate.
James MI had the best experience with Nikky And her father . Not only was the customer service a 5 star , my whole experience was easy and fast. I would definitely recommend this particular uhaul store as they're amazing.
Dana CGreat experience with this U-Haul! The truck was clean, well-maintained, and ready on time. Staff was friendly and made the process quick and easy. Highly recommend!
Blake JNicky was so nice and attentive! She picked up the phone quickly, gave clear instructions, and made sure I was good and comfortable w/ the u-haul! Will rent again in the future! Thank you for the great customer service!!
Yen KReally great, helpful service. Nicky went above and beyond. My college-age daughter is at that stage in life where she’s moving every year. I’m sure we will be back.
Sarah KThey were incredibly friendly and flexible. We are a small non profit and they did everything they could to help/
Ceci HNiki is amazing!! Helped me out so much! Super flexible worked with my schedule and it was virtually! The easiest pick up and drop off I ever had! Made moving easier! I will be back! I highly recommend!
leslie eFirst time renting a U-HAUL, Nicky at Simon’s Auto Spa made it a great and easy experience! She was super attentive and helped me through entire process. The truck was in good condition as well, highly recommend!
Adam BI initially booked at another location but at the time of pickup, nobody was there so I had to rebook. Thankfully, Nicky and her dad made the whole process very smooth. As soon as I booked online, Nicky informed her dad who was at the location, and in 5 minutes, I was on my way in the truck. I really appreciated it, since I had 2 movers waiting. The dropoff was also smooth. One photo of the dash and done. Great service. I would definitely recommend this location!
Yuan XI cannot say enough good things about Simon’s auto Spa! Both Abe and Nicky are very professional, courteous and thoughtful people to deal with. It’s a great local business to support and I will be telling all of my friends to go to Simon’s auto spa whenever they need a U-Haul truck.
Carol KGreat people, very helpful. Had me in and hooked up in minutes. Will be going back for towing needs and moving needs in future. Thank you
CHARLES PNicky and Abe really went above and beyond to help shift moving from a stressful situation to a great experience. They were flexible, kind, and extremely helpful. They went above and beyond to make things easier for me and thought ahead to make sure I didn't face any issues--making sure my car was parked in a good location while I had the truck and starting the truck for me with the AC so when I got in it was already cool so I didn't have to deal with the summer heat. They also made the process quick and easy! They were professional, efficient, and a pleasure to work. I highly recommend this location for anyone in the area in need of a U-HAUL.
ISRA ENicky went above and beyond from making the initial reservation to being extremely communicative and helpful throughout the process. This is the best experience I’ve had with Uhaul!
elijah rGreat customer service!
Matthew BVery Easy and Pleasant Experience. Will definitely be coming back here for any of my future rentals.
Abokhon INothing needs improvement! Nicky and her dad were very friendly and helpful. Nicky responded to my questions very quickly and was super helpful. I would recommend this location to anyone that is looking for a personalized U-Haul experience.
Britt WNicky was extremely helpful. The checkout process was quick, easy and I was on my way in no time! Will definitely return to this location for my UHaul needs.
Sean PNicki and the team at Simon’s auto spa are always friendly and helpful. It’s convenient to have a well run uhaul pick up close by.
DANIEL HVery nice and helpful staff! Went above and beyond to make sure we had what we needed, felt safe, & understood the equipment.
Emma SSuper helpful easy staff
Emiley MNikki and her father made the pick up and return so seamless. It was a great experience, and we will use them again the next time!
Emily RGreat customer service, quick and easy check in/out service, overall one of the most seamless experiences I’ve had with Uhaul
ALEXIS BNikki went above and beyond providing customer service. We never thought renting a UHaul truck would be such a quick and easy transaction, Nikki really helped us and we appreciate her attitude towards helping us in a time of need!
Oscar ONikki and Avery great I would definitely recommend their location to anyone they're very professional very courteous and we got there a little late so they even stayed after hours to make sure that we were able to check in and helped us out a lot so thanks to Nikki and Abe you guys are great and I hope you gain more business because you guys deserve
walter cNo where will you find better customer service, friendlier workers and an easier place to rent a truck from. From the pick up to the drop off the staff here was extremely flexible and great to work with - if you need a truck rental in the Phoenix metro area this is the place to go. Will be sure to recommend this location next time someone asks for a truck rental referral!
James LAlways a great experience! Keep up the great work!
Jocelyn MExcellent service. Super fast and super helpful with the process.
Tyler WThis location is great! Customer service was above and beyond… I have my permanent location for all my U-Haul needs. Special thanks to Nicky and her father for all their help!
James HWe get a uhaul every month! And Nicky never disappoints! Love this location!
Jocelyn MEveryone was awesome, special kudos for Nicky!
Rob TExceptional customer service from beginning to end
Paul ZThe company goes above & beyond helping you with your needs I had to struggle in the beginning because the system was down nationwide but I was patient and with my struggles they were also patient I recommend this U-Haul office and enjoyed my conversations with them they have been a great help thank you Nicky for everything.
Athena NNikki provided excellence service and was very attentive to what I wanted in such a sort time frame due to her low inventory . I highly recommend this location to be taken care of by U-Haul coperate because they go beyond measures to satisfy the customer. I will for sure be using this location again in the future . Thank you once again.
Jacob DIndoor AC
Joseph LThey were very helpful and quick to respond. I would definitely recommend getting U-Haul from this location
Surafel TWe had a remarkable experience renting this UHaul truck from Auto Spa in Phoenix. I was handling the rental remotely. Nicky from Auto Spa was responsive and very helpful. Consumers don't get this type of outstanding service often anymore. She is a gem! There were no issues. We will be back when we need to rent another U-Haul vehicle.
Peter EGreat team to work with Nicky is awesome
Victor WThis location told me I would get charged one amount and then she ended up charging me MORE and said it was an accident amd that I would get a refund but I NEVER got it until I disputed the 5 transactions with my bank since no one was helping. I will never rent from this place again! Not after the BS nicky put me through! Find another place unless you have spare money to just blow. There were 5 different transactions from haul and I even showed nicky the charges and they never fell off they went through so I don't know what kind of scam this place has got going on but I would NOT rent from here. If you can find somewhere else, DO IT!! Unfortunately it was Easter Sunday and I HAD to move or I would have went to a REAL UHAUL DEALER. Where they don't screw you over and over charge you without you knowing.
NICOLE MService exceeded expectations! Everyone involved was helpful and kind, and they did everything they could to meet any needs we expressed.
Phillip MThis is BY FAR the best customer service experience I have ever had! Very professional and they really go the extra mile for you. I seldom leave reviews, but these people go above and beyond. Clean trucks and they are there for you every step of the way.
DAMON FEverything was perfect well spoken friendly and clean
Martin CThey have great customer service, great communication! Check in was smooth and great !! I would recommend 100%. Thank you so much !!
Kristian DNikki and Abe were very accommodating and helpful. I didn’t have to stress at all during the whole process. Would use them again!
Joshua MNiki and Dave went above and beyond throughout my reservation. I had previously rented with another outlet who did not have my reservation secured. I found them through their reviews and they did not disappoint!! I became very sick on the day I had my truck and lost the keys requiring me to have the truck another day they communicated with me throughout the ENTIRE PROCESS, BEFORE AND AFTER PICKUP Niki helped alleviate stress from an already stressful, trying move!! THANK YOU!!
Nicole SAbsolutely the best customer service experience. Highly recommend Simmons Auto Spa.
Arthur RNikki was an amazing! Fantastic customer service and made it super easy to get the truck. I would give it 6 stars because 5 is simply not enough.
brent mPainless. Which is exactly what you want when you are moving.
Matthew LHands down one of the best customer service experiences I've ever had. Less than 24 hours before pickup, Uhaul called and said they did not have a trailer within 75 miles that I needed the next day. Nikki was on the phone with me throughout that day and well past business hours trying to find a solution. She went above and beyond to help me find a short-term solution, and then worked all weekend to find me the trailer that I needed. She and her father even allowed me to store my belongings at their small business because they care deeply about customer experience. On pickup, Nikki's father was incredibly helpful, provided water, and even offered to help with some of the labor involved. This family knows the meaning of customer service and takes pride in how their service reflects on their small business. If you are in the Phoenix area in need of Uhaul equipment, I would recommend going out of your way to work with Simons Auto.
DEVIN OSeamless process: I was in and out of the shop within minutes with a truck I needed. Didn’t have a reservation but was helped immediately. Thanks for making things simple, glad to support this family business.
Joshua HVery friendly and communicative. I felt comfortable and cared for from start to finish. Highly recommend working with Nicky!!
Carl DVery smooth experience, everything was great!
Nicholas SFriendly U-Haul dealer who was clear with reservation and expectations. Would rent here again.
Sean FI’ve rented from major UHaul distribution centers before, but this was my first experience renting from a certified vendor. Nicky and the team at Simon’s auto spa was phenomenal, leading to a much better experience. We had a change of plans at the last minute, requiring a pivot from a 10’ truck to a 15’ truck and changing our drop off location from local to out of state. Nicky and her team facilitated this transition smoothly and offered great customer service through every step of the process. We are so thankful to work with their team! They made our move happen.
Gregory DI have been here before and the process is easy and quick.
Charlie THours are not at 8 am but 830 a.m.
MICHAEL FAwesome people to work with!
Brandi SNicky was so helpful and allowed me to bring the truck back at the time that worked best for me even if it was past the 6 hours provided. As long as I kept her updated and aware that I’d need it longer. Definitely would rent from them again
Cyenna HThey were not only professional, but they were friendly and very empathetic to our situation. I would highly recommend them in the future.
KATHRYN SEasy pickup and drop off, excellent communication, and no issues with our truck. Overall great experience and will be using again!
Katie TI couldn't ask for more than prompt, friendly service. The trucks were visible from up the street, which made it easy to find. I had filled out the information ahead of time so after a quick verification, the truck keys were in my hand and I was on my way. Returning the truck was easy too, with the app and the drop box.
Renee GGreat customer service and patience 💯🙏🏽♥️
Jerrylin ANicky was awesome! Very helpful and made my return so easy! And the rep at return was also very welcoming and made the return quick and was super nice!
Marsha HThank you Nicky and your team. I’m so grateful for your service. I will back
Diane RNikky was VERY helpful and professional. Will use them again and again.
Philip RAbe and Nicki helped me out super fast and very friendly! The truck was in really great condition, and the office and grounds were well kept and very organized. Even when I returned the truck, the employees noticed me coming and were smiling and waving upon my arrival! I was floored, who does that!!??!! I highly recommend this dealer for your U-Haul needs!!
Fabian RNothing.
CELLAN BNicky and her father were very nice people, even though I was all over the place with scheduling, Nicky still was professional and bubbly and Her father also made sure our truck was clean and ready for use. I appreciate their outstanding customer service and niceness.
Donzale HHave used you twice and would do so again!
Gaelle EThe staff was very helpful and went out of their way to make sure I had a successful move 10/10 recommend
Jose Rnothing , Nicky and her father was phenomenal
Darrell MSimons staff were super helpful and pleasant to work with. Their location was perfect as it was less than 2 miles from our office, making it easy to rent and return. Thank you!
MODESTO G