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Brigid B
Customer Reviews for Simons Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This u-haul outlet is incredible. There are 2 other u-haul by my house but I make it a point to go here. The customer service is incredible, Niki and Abe went above and beyond to make my pick up and return as easy possible!! Thank you for the great service!! Steve
Steven GGreat service by the location. Nikki and her dad were very accommodating. We moved my son from Iowa and needed a truck for the day. I’m so glad we picked this site. I would strongly recommend them. Thanks again!
kevin cNikki and her father Abe make a great team. They went above and beyond to make sure I had a truck when I needed it. Provided great communication and follow through.
Musie KVery responsive and great customer service
Adam SGreat customer service: communicative, kind, and organized! Nicky reached out via text ahead of time to see if there were any last minute needs. Her dad was onsite and made a seamless transaction. The after hours return was so easy, too! I always prefer working with family operated sites.
Lauren ONikki is amazing at what she does this is my second time doing business with her and it's has been amazing each time. Thank you!
Fernando AIt was really great service person was very helpful
Carlos MGreat people to work with! easy and professional
Melanie SPass out flyers. Get to know the on site property managements. Twice a month on site advertising. Surrounding neighborhoods 5miles from your location. 100%
Regina SNikki was so kind and helpful The whole process was so easy I’ll always come to this location great service!
Katrine BHad an excellent experience renting the Uhaul. Everything was done on a timely manner.
Ruth YAmazing service, Nikki helped me through the entire process.
Juanita FThese 3rd Party(Franchise’es) 😁 U-HAUL REPRESENTATIVES GAVE ME A NEW FOUND FAITH IN WHICH I’D NEARLY LOST YEARS AGO. In Al seriousness I can’t think of utilizing ANYONE ELSE for my relocation/Surplus pick-ups. The father and Daughter dynamic Duo MAKE BEGINNING TO END A SEAMLESS EXPERIENCE HAND DOWN!!! Thanks guys and try and keep the 15’ ers on site😁 Or at least 1😎 CHEERS
Roger NThe personal touch this location offers is UNMATCHED. Nicky was the reason this experience was so special. Things happened that could have made my experience sour but she remained calm and assisted me in the best way she could and even followed up after the process. TOP TIER SERVICE!!!!! Everything was quick and easy with them. Took SO much stress out of the moving process. Grateful for these types of business owners! :)
Ruby MCustomer service was amazing 10/10 would recommend
Felicia EGreat customer service……our truck was ready and when we returned it the check in process was seamless.
Michele DThe customer service was exceptional. Everyone that worked there was pleas to deal with.
Jerry COutstanding customer service and overall great experience. Nicky and Abe were very helpful. They provided an exceptional experience and were wonderful to work with. I would highly recommend their location.
Sir TI could not be more pleased with the service from the Simons Auto Spa location. They helped make sure I was taken care of, despite a little hiccup (No fault of theirs). Communication was great before, during, and after my rental window. I will definitely be a repeat customer of theirs and will recommend to my family & friends.
Jeremy MGreat service! They were quick and friendly. Would highly recommend this business to anyone looking to rent a U-Haul.
Ray yYou and your service was amazing! We were a walk in didn’t have a reservation and you all took care of us! A very easy transaction- gave you my info and within minutes we were in a uhual rental! Thank you so much for being so kind and providing us a pleasant experience!! You all rock!
Sandra LExcellent experience. Everything was clean and ready to go. Took a total of 5 minutes to pick up my reserved truck. Thank you for the swift service
Jeff AWonderful customer service. Went above and beyond with my rental experience!
ALEXIS GNothing at all, Nicky has taken really good care of me every single time I needed a U-Haul and I’ve rented one at least eight times this year and every time she has done everything she can to get me what I need and she does it so fast it’s impressive. She goes above and beyond and has the best Business skills and communication I have ever received from a company. I cannot say thank you enough for how helpful her and her dad have been. That’s why I always go and use them at their location every single time I recommend them to the highest level.
Chris EGreat job fast service and clean vehicles
Isam II have nothing but amazing things to say about Simon’s U-Haul. I’ve never had such an easy pick up process. I had a rare experience with someone in my party who took way more time than allotted. I stayed in contact with Nikki (love her) the entire time. She was extremely kind and helpful. She recognized that the situation was out of my control and we worked together to solve the issue. Her and her father are very warm and kind. Not what you’d usually find at a U-Haul rental business. I HIGHLY recommend Simon’s. I will definitely use them for future rentals. 5+ stars
HEATHER WExcellent service! Everybody is very friendly and helpful.
Skyler GCommunication was awesome and process was quick and easy! THANK YOU for all the help.
SHANNON WExcellent service, very helpful, great people!
cesar VExcellent people, excellent equipment, excellent experience, seriously.
Charles JThe overall experience was excellent.
Robert SI spoke with Nikki most of the time and arranging my reservation and she is a terrific employee, particularly in the line of customer service. You should be proud that she works for the company presumably and please pass on my thanks to her.
Richard SThe pre-pick up communication was great. They made everything easy for me at pick up. The truck was clean and easy to drive. The follow-up from them was excellent too. They checked on me via text message to make sure everything was satisfactory during my trip from Phoenix to Tucson. Highly recommend this location.
Carol MGreat customer Service, Great location, Great Equipment,
Marcus SExcellent service, always easy to pick up and drop off. They are communicative throughout the process. Recommend.
William RAlways go here for my uhauls. They are the best. So fast and easy checking in and out! 12/10.
HANNAH Amy experience with this location that I opened a business account with this location. Father and daughter were so sweet ! Highly recommended! Thanks from TRITEKDC LLC.
Nicolas BGreat communication leading up to the rental. Fast checkout and check-in process. Super friendly. Would absolutely rent from this location again!
Chad WGreat service. Quick, easy, zero complaints. Would recommend.
Tyler SNikki and Simon were responded quickly and gave us all the info we needed. They made it very easy for us.
Stanley BNone
linda nI had a great experience at Simons Auto Spa U-Haul. The customer service was excellent, and the staff went above and beyond to help me out. They were super friendly and even brought a trailer from another location to ensure I got what I needed. Highly recommend their service!”
SAMEER SNicky was fantastic as she went above and beyond to help me find another vehicle for future travel. She reserved and followed up for me to make sure we confirmed with the vehicle that I needed
Brian SNicky is my life saver, she helped me to get a truck and helpers, she’s kept checking on me during the trip if I need more help and after I got to my destination she still helped to extend due to thanksgivings’s holidays. what she done for me just beyond a service provider to a customer, for me it’s family and friends. I know I said it many times in my text but I really can’t thank you enough for what you helped me, I really appreciate it and I’m so glad I just have a new friend Nicky. Happy holidays to you and your family my friend, let’s keep in touch. xxx
DIEP LAwesome help
Leighton GNicky and Abe were fantastic. Perfectly easy and local. Stress free as it should be.
ALEX HNicky was very patient and helpful over the phone. She answered all my questions by phone and text promptly! The gentleman at Simons Auto Spa was kind and patient, as well. He even helped me back out onto the street as I got my sea legs driving the truck. A good experience overall!
JULIO MFriendly & knowledgable. Easy turn to n.
HARRY J