Customer Reviews for Simons Auto Spa
(U-Haul Neighborhood Dealer)

178 reviews

3602 N 7th St   Phoenix, AZ 85014

(480) 787-5056

Office Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(480) 787-5056

3602 N 7th St
Phoenix, AZ 85014

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Abe and Nicky are were very professional, helpful, and kind. Moving is stressful but they put a smile on my face

Mikael B 
Rating:
5.0

Amazing customer service! Went out of there way to make sure we had the equipment we needed. They didn’t hesitate to reach out during our trip to make sure we were all good. Highly recommend going through them even to book things out of state.

Gabriel O 
Rating:
5.0

Customer did not leave a comment.

Devin H 
Rating:
5.0

Nicky was incredibly informative, kind, and attentive for the entirety of our multi-day reservation. We encountered a couple maintenance concerns that Nicky was quick to address and that we received follow up about. The service we received made such a big move much easier. We are so grateful to Nicky for the thorough and thoughtful help!

Kamryn D 
Rating:
5.0

Process went fantastic. I did a last minute reservation with a 20 footer on a Saturday and Simon’s was the only one that was available and open on Saturday. Nikki was prompt, had great communication and the truck was ready within 10 minutes. Probably one of the best U haul experiences I’ve ever had and I’ve moved a lot over the years.!

Robert N 
Rating:
4.0

Keep up the good work

Danny D 
Rating:
5.0

I’ve had bad Uhaul experiences in the past but we’ve used this location twice now and they are amazing. They are responsive, communicative, simple and great customer service. Would highly recommend and will be using them again in the future for our Uhaul needs!

Katie T 
Rating:
5.0

The two gentlemen inside the shop kept the exchange straightforward and on point. They made me feel welcome and confident in the whole experience. Nicky made sure I had everything I needed over the phone, and was ready to take all the info down in a timely manner. The guys made sure I got the last dolly as well which I greatly appreciate.

James M 
Rating:
5.0

I had the best experience with Nikky And her father . Not only was the customer service a 5 star , my whole experience was easy and fast. I would definitely recommend this particular uhaul store as they're amazing.

Dana C 
Rating:
5.0

Great experience with this U-Haul! The truck was clean, well-maintained, and ready on time. Staff was friendly and made the process quick and easy. Highly recommend!

Blake J 
Rating:
5.0

Nicky was so nice and attentive! She picked up the phone quickly, gave clear instructions, and made sure I was good and comfortable w/ the u-haul! Will rent again in the future! Thank you for the great customer service!!

Yen K 
Rating:
5.0

Really great, helpful service. Nicky went above and beyond. My college-age daughter is at that stage in life where she’s moving every year. I’m sure we will be back.

Sarah K 
Rating:
5.0

They were incredibly friendly and flexible. We are a small non profit and they did everything they could to help/

Ceci H 
Rating:
5.0

Niki is amazing!! Helped me out so much! Super flexible worked with my schedule and it was virtually! The easiest pick up and drop off I ever had! Made moving easier! I will be back! I highly recommend!

leslie e 
Rating:
5.0

Customer did not leave a comment.

JAIRO G 
Rating:
5.0

First time renting a U-HAUL, Nicky at Simon’s Auto Spa made it a great and easy experience! She was super attentive and helped me through entire process. The truck was in good condition as well, highly recommend!

Adam B 
Rating:
5.0

Customer did not leave a comment.

Sarah C 
Rating:
5.0

Customer did not leave a comment.

Olivia T 
Rating:
5.0

Customer did not leave a comment.

Milli D 
Rating:
5.0

I initially booked at another location but at the time of pickup, nobody was there so I had to rebook. Thankfully, Nicky and her dad made the whole process very smooth. As soon as I booked online, Nicky informed her dad who was at the location, and in 5 minutes, I was on my way in the truck. I really appreciated it, since I had 2 movers waiting. The dropoff was also smooth. One photo of the dash and done. Great service. I would definitely recommend this location!

Yuan X 
Rating:
5.0

I cannot say enough good things about Simon’s auto Spa! Both Abe and Nicky are very professional, courteous and thoughtful people to deal with. It’s a great local business to support and I will be telling all of my friends to go to Simon’s auto spa whenever they need a U-Haul truck.

Carol K 
Rating:
5.0

Customer did not leave a comment.

Xavier C 
Rating:
5.0

Great people, very helpful. Had me in and hooked up in minutes. Will be going back for towing needs and moving needs in future. Thank you

CHARLES P 
Rating:
3.0

Customer did not leave a comment.

COLE B 
Rating:
5.0

Nicky and Abe really went above and beyond to help shift moving from a stressful situation to a great experience. They were flexible, kind, and extremely helpful. They went above and beyond to make things easier for me and thought ahead to make sure I didn't face any issues--making sure my car was parked in a good location while I had the truck and starting the truck for me with the AC so when I got in it was already cool so I didn't have to deal with the summer heat. They also made the process quick and easy! They were professional, efficient, and a pleasure to work. I highly recommend this location for anyone in the area in need of a U-HAUL.

ISRA E 
Rating:
4.0

Customer did not leave a comment.

Oscar B 
Rating:
5.0

Nicky went above and beyond from making the initial reservation to being extremely communicative and helpful throughout the process. This is the best experience I’ve had with Uhaul!

elijah r 
Rating:
5.0

Great customer service!

Matthew B 
Rating:
5.0

Very Easy and Pleasant Experience. Will definitely be coming back here for any of my future rentals.

Abokhon I 
Rating:
5.0

Nothing needs improvement! Nicky and her dad were very friendly and helpful. Nicky responded to my questions very quickly and was super helpful. I would recommend this location to anyone that is looking for a personalized U-Haul experience.

Britt W 
Rating:
5.0

Customer did not leave a comment.

Bradley N 
Rating:
5.0

Nicky was extremely helpful. The checkout process was quick, easy and I was on my way in no time! Will definitely return to this location for my UHaul needs.

Sean P 
Rating:
5.0

Nicki and the team at Simon’s auto spa are always friendly and helpful. It’s convenient to have a well run uhaul pick up close by.

DANIEL H 
Rating:
5.0

Very nice and helpful staff! Went above and beyond to make sure we had what we needed, felt safe, & understood the equipment.

Emma S 
Rating:
5.0

Super helpful easy staff

Emiley M 
Rating:
5.0

Nikki and her father made the pick up and return so seamless. It was a great experience, and we will use them again the next time!

Emily R 
Rating:
5.0

Great customer service, quick and easy check in/out service, overall one of the most seamless experiences I’ve had with Uhaul

ALEXIS B 
Rating:
5.0

Nikki went above and beyond providing customer service. We never thought renting a UHaul truck would be such a quick and easy transaction, Nikki really helped us and we appreciate her attitude towards helping us in a time of need!

Oscar O 
Rating:
5.0

Nikki and Avery great I would definitely recommend their location to anyone they're very professional very courteous and we got there a little late so they even stayed after hours to make sure that we were able to check in and helped us out a lot so thanks to Nikki and Abe you guys are great and I hope you gain more business because you guys deserve

walter c 
Rating:
5.0

No where will you find better customer service, friendlier workers and an easier place to rent a truck from. From the pick up to the drop off the staff here was extremely flexible and great to work with - if you need a truck rental in the Phoenix metro area this is the place to go. Will be sure to recommend this location next time someone asks for a truck rental referral!

James L 
Rating:
5.0

Customer did not leave a comment.

KEVIN B 
Rating:
5.0

Always a great experience! Keep up the great work!

Jocelyn M 
Rating:
5.0

Excellent service. Super fast and super helpful with the process.

Tyler W 
Rating:
5.0

This location is great! Customer service was above and beyond… I have my permanent location for all my U-Haul needs. Special thanks to Nicky and her father for all their help!

James H 
Rating:
5.0

We get a uhaul every month! And Nicky never disappoints! Love this location!

Jocelyn M 
Rating:
5.0

Everyone was awesome, special kudos for Nicky!

Rob T 
Rating:
5.0

Exceptional customer service from beginning to end

Paul Z 
Rating:
5.0

The company goes above & beyond helping you with your needs I had to struggle in the beginning because the system was down nationwide but I was patient and with my struggles they were also patient I recommend this U-Haul office and enjoyed my conversations with them they have been a great help thank you Nicky for everything.

Athena N 
Rating:
5.0

Nikki provided excellence service and was very attentive to what I wanted in such a sort time frame due to her low inventory . I highly recommend this location to be taken care of by U-Haul coperate because they go beyond measures to satisfy the customer. I will for sure be using this location again in the future . Thank you once again.

Jacob D 
Rating:
4.0

Indoor AC

Joseph L 
Rating:
5.0

They were very helpful and quick to respond. I would definitely recommend getting U-Haul from this location

Surafel T 
Rating:
5.0

Customer did not leave a comment.

Zenon C 
Rating:
5.0

We had a remarkable experience renting this UHaul truck from Auto Spa in Phoenix. I was handling the rental remotely. Nicky from Auto Spa was responsive and very helpful. Consumers don't get this type of outstanding service often anymore. She is a gem! There were no issues. We will be back when we need to rent another U-Haul vehicle.

Peter E 
Rating:
5.0

Customer did not leave a comment.

Maria B 
Rating:
5.0

Great team to work with Nicky is awesome

Victor W 
Rating:
1.0

This location told me I would get charged one amount and then she ended up charging me MORE and said it was an accident amd that I would get a refund but I NEVER got it until I disputed the 5 transactions with my bank since no one was helping. I will never rent from this place again! Not after the BS nicky put me through! Find another place unless you have spare money to just blow. There were 5 different transactions from haul and I even showed nicky the charges and they never fell off they went through so I don't know what kind of scam this place has got going on but I would NOT rent from here. If you can find somewhere else, DO IT!! Unfortunately it was Easter Sunday and I HAD to move or I would have went to a REAL UHAUL DEALER. Where they don't screw you over and over charge you without you knowing.

NICOLE M 
Rating:
5.0

Service exceeded expectations! Everyone involved was helpful and kind, and they did everything they could to meet any needs we expressed.

Phillip M 
Rating:
5.0

Customer did not leave a comment.

Jared P 
Rating:
5.0

This is BY FAR the best customer service experience I have ever had! Very professional and they really go the extra mile for you. I seldom leave reviews, but these people go above and beyond. Clean trucks and they are there for you every step of the way.

DAMON F 
Rating:
5.0

Customer did not leave a comment.

Cecil L 
Rating:
5.0

Everything was perfect well spoken friendly and clean

Martin C 
Rating:
5.0

They have great customer service, great communication! Check in was smooth and great !! I would recommend 100%. Thank you so much !!

Kristian D 
Rating:
5.0

Nikki and Abe were very accommodating and helpful. I didn’t have to stress at all during the whole process. Would use them again!

Joshua M 
Rating:
5.0

Niki and Dave went above and beyond throughout my reservation. I had previously rented with another outlet who did not have my reservation secured. I found them through their reviews and they did not disappoint!! I became very sick on the day I had my truck and lost the keys requiring me to have the truck another day they communicated with me throughout the ENTIRE PROCESS, BEFORE AND AFTER PICKUP Niki helped alleviate stress from an already stressful, trying move!! THANK YOU!!

Nicole S 
Rating:
5.0

Customer did not leave a comment.

Joham E 
Rating:
5.0

Absolutely the best customer service experience. Highly recommend Simmons Auto Spa.

Arthur R 
Rating:
5.0

Nikki was an amazing! Fantastic customer service and made it super easy to get the truck. I would give it 6 stars because 5 is simply not enough.

brent m 
Rating:
5.0

Painless. Which is exactly what you want when you are moving.

Matthew L 
Rating:
5.0

Hands down one of the best customer service experiences I've ever had. Less than 24 hours before pickup, Uhaul called and said they did not have a trailer within 75 miles that I needed the next day. Nikki was on the phone with me throughout that day and well past business hours trying to find a solution. She went above and beyond to help me find a short-term solution, and then worked all weekend to find me the trailer that I needed. She and her father even allowed me to store my belongings at their small business because they care deeply about customer experience. On pickup, Nikki's father was incredibly helpful, provided water, and even offered to help with some of the labor involved. This family knows the meaning of customer service and takes pride in how their service reflects on their small business. If you are in the Phoenix area in need of Uhaul equipment, I would recommend going out of your way to work with Simons Auto.

DEVIN O 
Rating:
5.0

Seamless process: I was in and out of the shop within minutes with a truck I needed. Didn’t have a reservation but was helped immediately. Thanks for making things simple, glad to support this family business.

Joshua H 
Rating:
5.0

Very friendly and communicative. I felt comfortable and cared for from start to finish. Highly recommend working with Nicky!!

Carl D 
Rating:
5.0

Customer did not leave a comment.

Gabrielle F 
Rating:
5.0

Very smooth experience, everything was great!

Nicholas S 
Rating:
5.0

Friendly U-Haul dealer who was clear with reservation and expectations. Would rent here again.

Sean F 
Rating:
5.0

I’ve rented from major UHaul distribution centers before, but this was my first experience renting from a certified vendor. Nicky and the team at Simon’s auto spa was phenomenal, leading to a much better experience. We had a change of plans at the last minute, requiring a pivot from a 10’ truck to a 15’ truck and changing our drop off location from local to out of state. Nicky and her team facilitated this transition smoothly and offered great customer service through every step of the process. We are so thankful to work with their team! They made our move happen.

Gregory D 
Rating:
5.0

I have been here before and the process is easy and quick.

Charlie T 
Rating:
5.0

Hours are not at 8 am but 830 a.m.

MICHAEL F 
Rating:
5.0

Awesome people to work with!

Brandi S 
Rating:
5.0

Nicky was so helpful and allowed me to bring the truck back at the time that worked best for me even if it was past the 6 hours provided. As long as I kept her updated and aware that I’d need it longer. Definitely would rent from them again

Cyenna H 
Rating:
5.0

They were not only professional, but they were friendly and very empathetic to our situation. I would highly recommend them in the future.

KATHRYN S 
Rating:
4.0

Easy pickup and drop off, excellent communication, and no issues with our truck. Overall great experience and will be using again!

Katie T 
Rating:
5.0

I couldn't ask for more than prompt, friendly service. The trucks were visible from up the street, which made it easy to find. I had filled out the information ahead of time so after a quick verification, the truck keys were in my hand and I was on my way. Returning the truck was easy too, with the app and the drop box.

Renee G 
Rating:
5.0

Great customer service and patience 💯🙏🏽♥️

Jerrylin A 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Nicky was awesome! Very helpful and made my return so easy! And the rep at return was also very welcoming and made the return quick and was super nice!

Marsha H 
Rating:
5.0

Thank you Nicky and your team. I’m so grateful for your service. I will back

Diane R 
Rating:
4.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Nikky was VERY helpful and professional. Will use them again and again.

Philip R 
Rating:
5.0

Customer did not leave a comment.

Emily H 
Rating:
5.0

Customer did not leave a comment.

Cheyenne B 
Rating:
5.0

Customer did not leave a comment.

Andres A 
Rating:
5.0

Abe and Nicki helped me out super fast and very friendly! The truck was in really great condition, and the office and grounds were well kept and very organized. Even when I returned the truck, the employees noticed me coming and were smiling and waving upon my arrival! I was floored, who does that!!??!! I highly recommend this dealer for your U-Haul needs!!

Fabian R 
Rating:
5.0

Nothing.

CELLAN B 
Rating:
5.0

Nicky and her father were very nice people, even though I was all over the place with scheduling, Nicky still was professional and bubbly and Her father also made sure our truck was clean and ready for use. I appreciate their outstanding customer service and niceness.

Donzale H 
Rating:
5.0

Have used you twice and would do so again!

Gaelle E 
Rating:
5.0

The staff was very helpful and went out of their way to make sure I had a successful move 10/10 recommend

Jose R 
Rating:
5.0

nothing , Nicky and her father was phenomenal

Darrell M 
Rating:
5.0

Simons staff were super helpful and pleasant to work with. Their location was perfect as it was less than 2 miles from our office, making it easy to rent and return. Thank you!

MODESTO G 
Rating:
5.0

Customer did not leave a comment.

Chloe D 
Rating:
5.0

We had a great experience renting U-hall truck at this location! Everything was superb!

Alexandra k 
No reviews have been submitted for this location.
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