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Charlie M
Customer Reviews for Simons Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Looks dead and was worried to drop the vechile off.
NASRULLA KThe guys there was very helpful and knowledgeable but the location was within one mile from were I bought the car that was great . The store was pretty run down but everything went well.
donald hHave used this location several times. Always polite, fast & great customer service.
Judith BService was quick and efficient.
Lawanda JEquipment was dirty, could not provided a hard copy of the receipt hours of operation was very limited.
laurie kIt appears nothing was done with the truck from the prior rental or many prior rentals. Windshield was very buggy and I had to wash it when I got the truck home. The inside of the windshield was really bad with smears. That was not noticed until the next morning while I was driving into the sun. Quite the hazard and I had picked up and was towing one of your U-Pack trailers. There were wrappers on the floor and partly empty soda bottles under the seat. Napkins and paper towel sheets as well. Really pretty gross. I really expected better than this from U-Haul!
Bernard RThe are had homeless man on the front of store, we dropped truck with a full tank and they want to send me an email stating I have a balance we filled the tank up pass what it was give to me. I will never use uhaul again and will not refer them either.
Letisha mVery helpful. Courtesy was paramount and insuring our needs were meet.
John SNothing.
Aldo MJeff was professional and knowledgeable.
Rocky SAll good
Monica BVery friendly and approachable ! They were present, timely and very effectively made use of my time. Thanks !
James BNoone was there at @ 4:20 pm, it was dirty looking with junk all around lot
Romanthia BDon't charge for something you can't explain!!
Melissa HThe location is convenient to anyone in the Biloxi area. The location is on a four lane street with easy turn around and easy entrance to the shop. They had the trailer ready to go as soon as I was done booking it. The motorcycle trailer works perfect with tie down loops in the right areas. It is heavy duty.
Paul YGood.
Heather FThe location wasn't in the best part of town, but the staff was very nice and helpful.
Dr. JEverything was great!
Melissa HOnly one slight issue with the vehicle which was the driver side door latch didn't align correctly so you really had to slam the door hard to get it to close. Nothing that prevented it's use.
Dana TWe dropped off after hours, so no interaction with staff. Building is old but yard kept clean
Kristy RWe dropped off after hours so I can't say to much. The building was old and looked a little run down. It seems like a good place though.
Kristy RVery unprofessional. Truck engine light was on and truck wouldn't shift gears. Went right back to let them know and was told they knew check engine light was on but it was fine. Told us truck shifts just fine. Truck was filthy inside. Man acted like he was on drugs.
leslie wThey immediately called me to inform me that I had left my lock on the trailer and was holding it for me.
Mary AMy only bad thing was the availability of uhaul trucks they kinda overbooked and didn't have any available even with the reservation. But other than that they were very friendly and understanding,also willing to help with any questions or needs.
Alex BEverything was great
darryl tMake sure the size truck that is reserved is actually available. Was informed that the small (10ft) was never returned (4 days prior) . He's only option was to give us a 20ft, when I told him I got the guarantee or $50 he offered to knock $10 off the price, it wasn't until I stepped out to call other places he said he would just charge me for the 10ft. That was waaay to much truck, and we ended up having to pay more per mile. All around just a hassle.
Christine DNothing
darryl tExcellent location to rent a U-Haul vehicle.
Elijah M👏 great job. Great communication and service.
Bradley TGuy came out quickly to check in and get me checked out. The process was super easy.
Robert WUnattended store, placing a trailer on this lot with a 45’ class A motor home is difficult at best and should never be considered. This is not the location I chose when making reservation. U Haul redirected me here
Charles LFriendly staff, good location.
Blake LEverything went smooth. It was a very easy process. I would rent with you all again as well as recommend you all.
Luetricia SShowed it was open for normal business hours but when we arrived the door was locked and no one was there. The door had a piece of wood on it to keep it closed and it was in a terrible part of town. I called my Tampa customer care number and they too tried to contact the owner with no success. The customer care then had to send me a link to do the return online instead. Terrible that you have this place down as a drop off.
Stacey MThe attendant was very efficient and helpful. He wasted no time and got me going as quickly as possible. Great experience!!
Michael BNothing
Marchello TBest ever!!!!
Melissa Kbest customer service!!
TRACY REverything went very smoothly. Keep up the good work!
Mark DEasy and friendly, old school service station.
James Y