Customer Reviews for Simons Service
(U-Haul Neighborhood Dealer)

211 reviews

301 Caillavet St   Biloxi, MS 39531

(228) 207-2076

Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(228) 207-2076

301 Caillavet St
Biloxi, MS 39531

Services at this Location:

Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The attendant was very friendly and helpful. He went out of his way to help .very grateful to him for his service.

Earnestine D. 
Rating:
5.0

Customer did not leave a comment.

jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
1.0

Facility was cluttered, dirty and had no place to sit down and wait with hardly any place to stand either. But also the computer equipment was inadequate, the printed receipt was unreadable.

FRANKIE D. 
Rating:
5.0

very nice people

floyd J. 
Rating:
5.0

A easy and gracious experience. The staff was friendly, professional, and helpful. Overall excellent. Thank you.

dennis C. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

AMBER M. 
Rating:
3.0

Customer did not leave a comment.

michelle H. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Gordon W. 
Rating:
3.0

Hard to get to, not much room to drop off

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Belinda R. 
Rating:
2.0

Customer did not leave a comment.

Marco D. 
Rating:
1.0

Customer did not leave a comment.

Jane Z. 
Rating:
3.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer service was great. Employee was attentive, communicated clearly, professional, & very kind.

NaTasha J. 
Rating:
5.0

The 2 gentleman that helped us were very friendly and helpful

Randy S. 
Rating:
1.0

The local dealer mistakenly hooked up the wrong trailer resulting in an additional $345 charge to my credit card without my permission. The local dealer tried to handle it with the Jackson Mississippi office however they were unsuccessful. I then contacted the Jackson office and was told I would hear back within 48 hours. The next day I still had not heard anything so I called and was told that I would be refunded within 3 days. To ensure this does not happen again UHaul should contact the guest that they are going to debut the $345 in addition to the $90 for the actual lease. This way a customer does not find a $345 charge resulting in a insufficient funds charge of $20 and then spend the next week without money in the bank to cover other charges. Had I mistakenly kept your trailer extra days I would have been charged and UHaul would have been made while however in this case the customer has no recourse for the vendors mistake. Bottom line, poor customer service and wrongful conversion of a customers funds resulted in a poor experience and no follow up calls.

Anthony D. 
Rating:
5.0

Great customer service.

Brenda D. 
Rating:
5.0

Willing to accommodate my last min. needs. Very happy this location came to Biloxi we needed this.

Chad K. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Good customer service

John A. 
Rating:
4.0

Early pickup was quick and easy, truck was actually really nice, only issue was I didn't have the two dolly's I ordered. They refunded the charge though!

Jason H. 
Rating:
3.0

Clean and well maintained vehicles, convenient location

liz E. 
Rating:
4.0

The man that was helping me was very nice

Becca R. 
Rating:
2.0

This store is a mechanic shop ao it is very dirty. We had our daughter with us and it was difficult to get everything done cause it was so dirty. The staff was courteous but they were running behind.

Tabitha M. 
Rating:
5.0

Nothing, all was great.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Jeff Simon is always willing to help us out with whatever we need for our deliveries in your trucks. Thank you Jeff and Simon's!

debbie B. 
Rating:
1.0

return location was change without consulting me . Return location was not staffed. return process not user friendly would not have opted for check in by the app. tough part of town, was not comfortable with no one there to help.

Joe L. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Customer did not leave a comment.

Amelia M. 
Rating:
5.0

Customer did not leave a comment.

Donelson S. 
Rating:
5.0

Very good custom service

Anthony M. 
Rating:
4.0

nice man in office

ronald C. 
Rating:
5.0

Customer did not leave a comment.

JAY W. 
Rating:
1.0

I ordered a truck based on the truck that I rented 10 days ago I specifically said that location in that particular small truck… And it all got turned upside down. I did not get a phone call or a text stating that I would pick up a different truck at a different location I had to drive another 10 miles to pick up a truck that was very old did not work and I could not even get the key out of the ignition and it could not shift into gears easily. It was a wreck of a truck and a terrible experience ! I specifically asked for the small truck that I rented the last time and pick up at the same place I picked up previously… Someone got it all wrong. The new pick up location for the truck that really didn't work wasn't a very seedy part of town and I was even upset about leaving my car there while I rented the U-Haul truck.

debra L. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Great Service

WILLIAM D. 
Rating:
4.0

The return was quick and easy.

Julian P. 
Rating:
5.0

Jeff was super nice guy!! Went above and beyond to help us. I would totally recommend him and will be back when we need work on our car.

Spencer A. 
Rating:
5.0

Customer did not leave a comment.

kevin F. 
Rating:
5.0

Customer did not leave a comment.

Ray E. 
Rating:
5.0

My order got changed last second to this location. Talked to Jeff and he said everything was good to go. Picked up my truck with no issues and it was in great condition. Good communication and experience. Thanks Jeff!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

When I first visited I felt that my u-haul request was his top priority. When I picked up the vehicle Jeff treated me with the same urgency. Don't judge this book by its cover!!!

henry P. 
Rating:
3.0

Low rates on miles

NICOLE J. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Service was great, Jeff great guy. Thank you

Edward M. 
Rating:
4.0

Nothing Jeff was great ,by nature went the extra yard.

Rating:
5.0

Customer did not leave a comment.

Shaun F. 
Rating:
5.0

Customer did not leave a comment.

cj C. 
Rating:
2.0

They changed my contract when I arrived at their store!

Yolanda A. 
Rating:
4.0

Customer did not leave a comment.

thomas T. 
Rating:
5.0

Customer did not leave a comment.

ANGEL F. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
3.0

Customer did not leave a comment.

ERNEST C. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

you guys were great! thanks for your customer service. :)

Juan J. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

Customer did not leave a comment.

carolyn V. 
Rating:
3.0

Location was very disorganized and a little scary.

Ronald H. 
Rating:
4.0

Staff were very professional and helpful.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda J. 
Rating:
5.0

Customer did not leave a comment.

mike E. 
Rating:
2.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

Customer did not leave a comment.

debbie B. 
Rating:
5.0

Rental was quick and easy! Keep up the good work!

Melvin J. 
Rating:
5.0

Employees were extremely friendly and helpful; showed me how to correctly use the equipment and showed me the utmost respect as a customer. Would definitely rent through this agent again.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN T. 
Rating:
1.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

LAURIE M. 
Rating:
3.0

Customer did not leave a comment.

MELISSA C. 
Rating:
1.0

Shabby location. Didn't request this location. Was assigned by Uhaul.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
2.0

I received a call to confirm my pickup, the voicemail only stayed a Street. I called back trying to get the address or more specific location. Someone picked up and hung up on me, I called back and they hung up again, I again called back and got the voicemail. I left a message explaining who I am and informing them that I will call back as they may have hung up due to the out of town number. I called back again- hung up. Several hours later I received a phone call back, when I answered the man was very rude and said I'm trying to figure out who the f*** keeps trying to call here. I replied, I returning your call about the uhaul- he quickly changed his attitude and tried blaming his internet for his behavior. That is not how you talk to customers! People call your business because they need a service!!

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

TOBIAS M. 
Rating:
5.0

dido

Mario S. 
Rating:
5.0

Customer did not leave a comment.

LAKIA T. 
Rating:
5.0

Pick up location was smooth and timely. The drop off location was closed on Saturday afternoon when I dropped it off but was clean on outside and easy to find.

PATRICK L. 
Rating:
5.0

Very friendly and nice employees.

JANNIE C. 
Rating:
3.0

The Uhaul was extremely dirty and needed a front end alignment and tire balance bad. The guy at the Uhaul place was nice, offered to hook up my car hauler for me but in doing so hit two trailers denting and scratching the Uhaul I was renting.

KATRINA W. 
Rating:
5.0

Customer did not leave a comment.

KEREN R. 
Rating:
5.0

Customer did not leave a comment.

thanh N. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMED F. 
Rating:
3.0

The rental worked out for us as expected.

stacy H. 
Rating:
5.0

Customer did not leave a comment.

JONI M. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
No reviews have been submitted for this location.

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