Customer Reviews for Simple Mobile Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Simple Mobile Solutions

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roman E. on

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Customer did not leave a comment.

roman E. on

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Customer did not leave a comment.

CLARENCE F. on

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Had small discrepancy in amount of gas in tank at pick up, but was rectified by U haul management over the phone. Overall was a good experience.

erlan C. on

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Thanks

yasmine A. on

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Gaby was great

Regla M. on

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Rolando A. on

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Yenisley G. on

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Adrian A. on

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Ronald W. on

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The location only has one small sign in the window and was hard to find. The truck had some sort of front suspension problem which caused it to be difficult to keep in lane without total concentration....a lot of play in the steering wheel.

Magaly J. on

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Customer did not leave a comment.

Ionela D. on

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I am very upsed. The personal was trying to acuse me that i stoled the dolly from the truck upon returning the truck. I sent them the pictures that thanks God i took before and when i sent them the proof they changed the story and told me that is ok that they made mistake. In final they sent me the bill and charged me $16 for the gasoline, again this is a still because i have the pictures with the level of the returned gas. I will compline until this guys will anser for they acts and stop of doing again. If need i will complain to Better Bussinea Bureau.

Thomas P. on

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This dealer was a hodge podge, a DVD movie rental store, a cell phone store and supposed U-Haul dealer. Wanted me to hook up.the trailor I rented and was trying to rent a truck with check engine light on to another customer. Never Again

Grisell R. on

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Staff was polite and had plenty of inventory to satisfy her needs. Would definitely recommend them again

roman E. on

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Edna Jean W. on

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Daniel N. on

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Vehicle was terrible. A/C stopped working and when I called Uhaul the only thing that they wanted me to do was park and wait for roadside and they didn’t even know how long that would be. The.n shortly after the check engine light turned on and I thought I was going to break down. Overall a very bad experience.

Lidsey M. on

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mirza N. on

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roman E. on

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Adiel V. on

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Better customer service

Juan M. on

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Walter S. on

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Nothing

Rennie K. on

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Young lady very professional and helpful, this place wasn't where the rude guy listed for me to drop it off so she made it simple and inspected the dolly and offered to help unhook it. Thankfully there wasn't much broken on it when I picked it up but was dirty, and missing the rubber hook securing pieces for the safety chains, I had to find something to make sure the chains didn't come unhooked since the first guy didn't have any.

KAREN H. on

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Make sure trucks work properly, give the right information to customers.

Kayla B. on

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Keylin A. on

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mnceil Z. on

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This people they will charge for the millage I usu I agree to pay that ...this fucker dont tell that they charge gas as well is that correct or what ...if I would know this I would it avoid paying for gas ...but always some surprise at the end of trip... suck ...people need to more clear went they give u something to rent ...

Wilfred G. on

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Owner was very helpful. Keep up the hard work

Rafael G. on

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Eric G. on

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Employee was very nasty in the say bye treated me. Poor customer relationship.

Izabela B. on

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We had to take the hitch off by ourselves and basically self service the return because the personnel said she couldn’t do anything but provide we gave the trailer back, very sketchy area and in a shopping plaza

Elsias P. on

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Mariano G. on

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Manager of the establishment was horrible at his job. Poorly knowledged on his job. More like preying on those clients who are not experienced or familiar with rentals and their policies. Luckily I am! Manager tried charging me for both cleaning and gas fees after I presented pictures of both the truck BEFORE and AFTER. He claimed his system showed a different amount off gas than what i was given EVEN though the paper they provide you before you head out was present with specific amount supplied before hand.... Began to say the paper was incorrect. THATS NOT MY PROBLEM. I fulfilled my end of the contract and would expect the same to be done on their end as a professional rental company. AND last but not least I was estimated $100 for 50 miles including my $14 insurance my $30 that's all fine. I managed to only use 18 miles and the manager was still attempting to charge me for 50 miles worth of usage. Is that part of your policy? I'd like to speak to a superior or anyone of higher rank about this situation very poor customer service began to raise his voice, kept talking on the phone saying "It was a very important call" yet managed to last about 2-3 minutes only????? Important or personal call I couldn't tell the difference. And this is coming from a Front Desk Reception Supervisor from a 5 Star Hotel. Only reason that is stated is because I work first hand with phones and guest of all kinds and know right from wrong when it comes to customers. Someone please contact me at (786) 234-7295. Mariano Garcia.

Kathryn S. on

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Hector S. on

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Felicia H. on

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